Your satisfaction guaranteed on the nbn
Posted on April 11, 2018
2 min read
Our new nbn Satisfaction Guarantee is all about giving customers peace of mind when they sign up with Telstra on the nbn network.
How does the Guarantee work?
The nbn Satisfaction Guarantee is simple – If you’re not happy with your nbn service within 30 days of connecting, let us know and we’ll give you the freedom to leave without penalty as well as refunding your first monthly plan fee and any hardware repayment costs.
While we know the majority of our customers have a smooth transition to the nbn network and are happy with their service, we’re always focused on improving things to make sure our customers enjoy the best experience possible.
A number of recent improvements for our broadband customers have added to our confidence in the reliability of our nbn service.
More for your money
We’ve provided larger data allowances and a higher speed plan for existing customers at no extra cost to make sure our broadband services are keeping up with the changing way Australians are using the internet.
We’re also currently in the process of upgrading the speeds of almost a million nbn customers to the Standard Plus Speed tier.
Innovative and reliable in-home Wi-Fi solutions
The type of hardware you have and where it’s placed can make a huge difference to your broadband connection.
More customers than ever will receive the Telstra Smart Modem, which includes mobile backup, to help them get connected faster and stay connected more often.
For customers with larger homes, the Telstra Smart Wi-Fi Booster will provide a strong and reliable Wi-Fi connection to more areas around the home or office that a standard modem’s Wi-Fi signal can’t reach.
Find out more about our nbn Satisfaction Guarantee.