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Who can I call on? – Telstra Plus Premium Support

Telstra News

Posted on November 18, 2010

4 min read

Like many of my friends and other bloggers on this site, I am always one of the first people to invest in the latest must-have gadget.

I am sure this comes partially with being blessed with teenagers, however tracking back to where my tech-obsession originated from I think some of the blame should lie with my mother  and that addictive ‘Quadraphonic HiFi system’ she purchased when I myself was an impressionable youngster.  March 1974 is similarly etched in my ‘recall DNA’ – the year the family matriarch (aka Mum) bought our first ‘colour television’ and we marvelled for hours on end at nostalgic gems like Gilligan’s Island and Mayberry RFD.

Alas, for my sins, it appears that my kids have inherited my ‘need it now’ tech trait, with my first born insisting he had to be the first kid in school (or maybe Sydney) to get his hands on an iPod when they touched down in Australia.  It’s strange that with the proliferation of such devices (yes I’m on my second iPhone) this uniqueness now seems ‘so’ five years ago and much to my horror, I fear, if Darwin was correct, children might one day be born with white earplugs embedded in their ears.

Scott Doorey - Telstra Plus TechnicianInterestingly, it seems the Adcock family is not alone when it comes to being a touch tech-obsessed…

Earlier this month Telstra conducted research which revealed that in the past 12 months, more than one-third of Aussies have spent between $1,000 and $3,000 on the latest gadgets for their home, with one in five upping that investment to between $3,000 and $7,000.

However what we also uncovered was that while we have all these new multimedia technologies at our fingertips, only a quarter of us feel like we’ve got to grips with anything other than their more basic features – leaving a wealth of useful and entertaining features undiscovered.

It is experiences like this that drove me, and a few like souls to champion the creation of Telstra Plus which delivers a new over the phone or in person tech support service.

Designed to help you repair, set-up or install a wide range of home technologies, with the Telstra Plus team you don’t need to worry about which cord plugs into what, or how this works with that – we’re here to get it sorted, fast.

From helping upgrade computer software, set-up routers or connect notebooks, PCs and iPads to a home network, we’ve been trialling this service over the past two months and have had a great response from a broad array of our customers.

In particular, the up-front quotes which ensure that you know exactly what the service cost will be before the work commences. Obviously if you need additional hardware or software to address a particular issue, that will be advised prior to supplying and if accepted the charge will be added to the quoted service charge.  Also our there is our commitment that if your problem can’t be fixed and you have taken our advice, you won’t be charged.   These small but important factors have been really well received by our customers to date as it means you don’t need to worry about hourly service charges and nasty bill surprises. And when the work is done, and your problems are solved, the charge will appear on your next bill – it’s that easy.

Another advantage of the service is that as well as normal working hours, you can also request weekend and evening appointments at a precise time that suits you.

Prices for the new service start at $59 and scale according to the level of technical support required and whether the job can be done remotely or requires a home visit. And yes, I do speak from personal experience having called on the Telstra Plus support team to solve a setup problem that, after investing a couple of hours and getting nowhere, I reluctantly (and to the kids’ amusement) accepted was beyond my technical capability. 15 minutes later … problem solved!
Customers can contact Telstra Plus on 1300 087 587 for more information.

Do you enjoy setting up new gadgets yourself or would you prefer if someone could do it all for you?