We’re working continually to add new features to the My Telstra app to make it even easier for you to manage your Telstra services – and even nab a few rewards along the way.
My Telstra: June updates
Self-service payment extensions: now up to 42 days
We know times are tough. If you need more time to pay, you can now request a payment extension of up to 42 days directly in My Telstra.
No need to call us or go in-store to make this happen – simply go to payments, select payment options and then request more time to pay.
Your first payment extension can be either six or 14 days. If you still need more time, you will then be able to request a second payment extension, up to a maximum of 42 days (six weeks) from the initial due date of your bill.
Messaging made easier than ever
We know you’ve been loving our new messaging service in the app, and thanks to your feedback, we’ve made it even easier to find. We’ve added Messaging to the list of contact options on the Get help screen. If you ever need to get in touch, just send us a message. You don’t have to wait on the phone or online – we’ll get back to you as soon as we can.
Personalised Telstra Plus content
Customers who have our app and are also enrolled in Telstra Plus, our rewards program, will now enjoy a more personalised experience. Along with your points balance, you will see specific offers showing what your points balance can be redeemed for in the rewards store. From new devices and accessories to exclusive benefits for Silver and Gold members and so much more!
Get ready to celebrate! If you haven’t already, don’t forget to be part of Telstra Plus’s first birthday celebrations. You can sign up in the My Telstra app before June 14 for your chance be in the draw.
How do I get the My Telstra app?
The My Telstra App is the easy and fast way to see all your services, track orders, get help and message us directly.
Simply visit the App Store or Google Play and search for My Telstra.
Existing Telstra 24×7 users may need to manually upgrade their app by searching My Telstra in their app store, then tapping update.