Young woman on mobile phone in living room at home

We love hearing feedback from our customers – it helps us improve and ensures we’re developing tools and products that you want to use. That’s why we’ve enhanced stability and improved performance in My Telstra, plus our latest monthly update adds new features to help you manage your account with ease.

Here’s what we’ve added to the My Telstra app in our most recent update. You can download the My Telstra app for both Apple and Android devices, making it easy to view your services and bills and to make payments on the go.

My Telstra: July updates

My Telstra app - track a fault - fault tracker

Track faults and appointments
You can now check the status of any reported fault or service interruption through the Get Help screen. If you have an appointment for an nbn faults technician to come to your home, you can view and reschedule appointments within the app. Just tap on Get Help and then Track my reported faults to get started.

See and manage who has authority on your account
On the Profile screen, you can now view and manage who has authority on your account. You can also re-verify your account contacts, change their authority level and remove outdated contacts.

Personalised Telstra Plus dashboard
A new rewards dashboard puts everything Telstra Plus in one place. Simply go to your Home screen to see your points balance, current member benefits and more.

Even more entertainment and media services available
BINGE is Australia’s unturnoffable streaming service, packed with binge-worthy, award-worthy and share-worthy shows ready to go on your favourite devices and it’s now available in the My Telstra app in the Services screen. Plus, now you can explore a range of Telstra News including Entertainment, Business and Devices.

How do I get the My Telstra app?

Simply visit the App Store or Google Play and search for My Telstra.

Existing Telstra 24×7 app users may need to manually upgrade their app by searching My Telstra in their app store, then tapping update.