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Update – Telstra restores critical infrastructure network in north queensland

Telstra News

Posted on February 4, 2011

1 min read

Earlier this morning some communications services in Far North Queensland were impacted because important infrastructure was damaged in the wake of Tropical Cyclone Yasi.

The problem was fixed late this morning (local time).  Most of the services affected by this problem have now been restored.

During the morning, some Telstra customers north of Ingham may have experienced a loss of data services.  Additionally, some media broadcasts may have been affected.  Voice calls were largely unaffected.  Emergency Triple Zero services were not affected.

The problem arose because several telecommunications links in the area were damaged by lightning strikes and flooding.  Additionally, some important transmission equipment lost mains and backup power, and could not be accessed immediately due to a combination of flooding, isolation and exclusion zones imposed by local emergency services.

Telstra worked with Emergency Services Queensland and Australian Defence Force personnel to deploy technicians by helicopter and road to restore services.

Telstra continues to monitor the network and work with relevant authorities.  We will provide further updates as required.

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