*This post has been updated to reflect new information.
The transition isn’t automatic and you need to place an NBN order with a Retail Service Provider (RSP) like Telstra. We will work with you to make sure you have a smooth transition to the NBN with minimal disruption to your current internet and phone services. Moving to the NBN can take some time so it’s best to place an order early to beat the rush.
If you’re with Telstra for home phone or internet, we’ll contact you when the NBN is rolling out in your area. We have some of the best technology, and we’ll show you how to get the most out of your Telstra services on the NBN. You can check the status of your address on our website.
We aim to move our customers across to Bundles and phone plans on the NBN that are similar to what they currently have.
If you are in an area serviced by the NBN fibre network, you need to move your copper line based phone services onto the NBN if you want to keep your landline.
If you are in an area serviced by the NBN Fixed Wireless or Satellite networks you have the option to retain your traditional phone line (PSTN) while still benefiting from fast broadband over the NBN. If you are in an area serviced by the NBN fibre network, you will need to move your copper line based phone services (PSTN) onto the NBN if you want to keep your landline.
nbn™ chooses which type of technology to deploy at a premise, based on a range of factors including which existing networks are available. In 2015, nbn announced that the NBN will be available using a wider mix of technologies, including Fibre to the Premises (FTTP), Fixed Wireless, Satellite, Fibre to the Node (FTTN), Fibre to the Building (FTTB) and Cable. Find out more about the Multi-Mix of Technology (MTM) here.
NBN is supposed to be fast, that’s why we offer customers a base speed into their home of up to 25/5 megabits per second (Mbps) rather than NBN’s entry level speed of 12/1 Mbps. That’s download line speeds of up to 25Mbps and upload line speeds of up to 5 Mbps.
If you are in an area serviced by the NBN fibre network and you are looking for more speed, you can purchase one of our Speed Boost options which can provide speeds of up to 100Mbps downlink into the home and up to 40 Mbps uplink from the home for sharing across multiple devices.
Actual speeds experienced by customers will depend on a number of factors, for example equipment/software, data source and content type.
Generally, Telstra services on the NBN, including our business bundle DOT (Digital Office Technology™) on the NBN and our business voice product, T-Biz® Voice on the NBN, support EFTPOS, Fax and Back to Base Alarm systems.
Not all devices will function with services on the NBN, so we recommend customers contact their equipment manufacturer or supplier to confirm the compatibility of their device as soon as possible.
The NBN also opens up a world of on-demand content and we have a number of different options with our NBN bundles to meet your entertainment needs including Telstra TV and Foxtel from Telstra packages. In addition, our Telstra Air Network also gives NBN broadband customers the freedom to get online using their home broadband data at thousands of Wi-Fi hotspots across Australia, and millions more overseas. You can find out more about our bundles here.
The NBN is a wholesale-only network, which means nbn (the company) don’t provide services directly to customers. That’s where Telstra and other Retail Service Providers come in by providing services on the NBN to customers.
Our NBN experts are here to help
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