We are constantly looking for ways to help our customers spot scammers and fraudulent activity in an increasingly connected world, where the rapid uptake of new technologies and increased connectivity provides many advantages, but also new avenues for crime and fraud.

Scammers can use multiple ways to get information from us. Deception is one way, where they try to trick or influence people into divulging confidential or personal information that then may be used fraudulently. This is called ‘social engineering’ and the scammers can get this information through phishing emails and scam calls. This information could then be sold online or used to facilitate criminal activity like identity theft or to access your bank accounts.

Often personal information is also found on the internet through social media accounts and can be used without an individual’s awareness. We encourage everyone to do a review of the security settings on their social media accounts, check that personal data is not publicly available and implement ‘two factor authentication’ – this is where social media companies provide an extra layer of security that requires not only a password and username, but also in some cases, you will be sent an email or text message with a security code to input.

Call scams by any name you want, but at the end of the day, they are designed to steal and trick you into surrendering your personal details, take control of your computer or launch malicious software (malware) which could steal your sensitive information.

We have some blogs that you can read that provide some handy tips:

Other online assistance can be found at: