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Telstra Calling: the future of voice in a digital business world

Business and Enterprise

Posted on March 20, 2018

3 min read

Communications technology has become a centre piece of today’s business environment. Enterprise communication tools are being accessed on the desk, from mobile devices and through the cloud. The ability to connect with each other and share information has become so important that the success of a business highly depends on it.

The explosion of mobile services and devices and the emergence of cloud communications has changed the way employees communicate and collaborate with one another. More and more, we’re seeing video emerge as a popular way to communicate, and we’ve seen a radical spike in enterprise messaging applications such as Microsoft Teams, with nearly 200,000 organisations across the globe using Teams since it launched in March 2017.

Telstra Calling: the future of voice in a digital business world

While legacy PSTN (Public Switched Telephone Network) systems are gradually declining and digital communications are well on the rise, there remains one constant: the value of voice. Despite having more ways than ever before to communicate with each other, voice remains at the heart of how we connect as individuals.

As we’ve seen with the recent launches of Amazon Alexa and Google Home, voice-based AI technology is becoming increasingly popular both in the home and in the office. So while voice remains, the platform over which it’s delivered is changing.

People now work across multiple locations and devices, accessing a range of communication tools from text to video to voice. All these tools are great, as long as they are easily accessible, and in today’s high risk cyber world – secure.

To meet the needs of a modern workplace, this week we announced Telstra Calling for Office 365 in partnership with Microsoft, a unique voice solution for Office 365 customers in Australia.

Telstra Calling: the future of voice in a digital business world

We’ve worked closely with Microsoft over the past two years to bring to market a solution that lets businesses easily and securely access cloud collaboration and voice infrastructure services, as Telstra calling plans are accessed directly from Skype for Business and Microsoft Teams.

Telstra Calling for Office 365 brings the full scope of Office 365’s cloud productivity and collaboration apps – including video conferencing and meeting broadcast capabilities – alongside Telstra voice calling. By combining what have traditionally been separate channels, we’re helping to streamline collaboration and simplify the experience for employees.

Despite the evolution of modern communication and the workplace, voice is not lost. We’re excited about the opportunity to provide customers with the best of Microsoft’s productivity cloud and collaboration tools, with our expertise in voice, network and service capabilities, all through one solution.

In this increasingly digital world of enterprise, the future of voice is strong.

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