At its simplest level, when you turn on your phone it connects to a mobile network and you can make calls, send messages or stream and upload content.  

Behind-the-scenes there is a myriad of things that happen that allow you to do these things and it all rests on the performance of your mobile network

We have a long history of developing and investing in the latest wireless technology, and our mobile network performance is backed by more than $8 billion in investment over the last five years to June 2019

Recently, our commitment to investing, expanding and strengthening our mobile network was recognised when we won Best in Test, Best in Voice, and Best in Crowd-Sourced Quality awards in the umlaut (formerly P3) 2019 Australian Mobile Network Benchmark.  

The 2019 umlaut Australian Mobile Network Benchmark is a direct continuation of P3’s annual mobile network benchmarking in Australia since 2014. This latest benchmark combines crowd-sourced smartphone app data together with walk and drive survey testing of smartphone voice and data along over 48,000 km of measuring distance, with a test area accounting for 79 per cent of the total Australian population Australia. 

For the first time in Australia, umlaut issued a separate coverage report based on their crowd-sourced data that graphically showed Telstra’s greater geographic coverage compared to other carriers.  These results recognised Telstra in all coverage categories, including Best for Voice Coverage, Best for Data Coverage, and Best 4G coverage. 

These latest awards add to our “Best in Test” wins in 2014, 2015, 2016 and 2018, “Best in Test” awards in Systemics national mobile benchmark surveys in 2017 and 2018, and our ranking as Ookla’s Fastest Mobile Network in Australia every year since 2014.  

For you, our customers, what does winning these award categories mean?  

It means Telstra continues to be amongst the world’s best in delivering the best experience we can for our customers. We are delivering on our T22 strategy to provide you with Australia’s largest, fastest, and most reliable next-generation network.1  

Nationwide, we deliver the greatest mobile coverage and more reliable speeds in more places. We were also first to offer 5G to Australians, and already have 5G in 25 metro and regional cities around Australia. We are committed to delivering further 5G coverage to another 10 Australian cities by end June 2020.2  

Our commitment to regional coverage is unmatched through our investment of $3 billion in our mobile network in regional Australia over the last five years, including our investment in the Federal Government Mobile Black Spot Program.  

Through the four current rounds of the Federal Government’s Mobile Black Spot Program, we are investing $280 million of our own funds and have already built over 600 new base stations which add to our total of more than 780 new mobile base stations – that’s triple the commitment of all other carriers combined.  

With what we’ve built in the Federal Government Mobile Black Spot Program to date, we have already provided new or improved mobile coverage for more than 60,000 homes and businesses, a further 5000 kilometres of road and across around 185,000 square kilometres of the country. 

We are immensely proud of what we have achieved, and we are continuing to progress with our 4G and 5G rollout and mobile blackspot program.  

For further information, visit umlaut.