Providing the best customer experience on our mobile network is our priority. It is why we do comprehensive and regular network performance testing to maintain our mobile network superiority and ensure we deliver the best possible customer experience – and with our investment of around $8 billion in our mobile network over the five years to 30 June 2019, we are investing more than any other provider to keep it that way.
In addition to our own testing, there are a number of industry surveys that each year seek to benchmark our network against our competitors.
The latest of these surveys, the P3 and the Systemics network surveys, have both ranked Telstra as Australia’s best mobile operator.
For the fourth time, we have won the P3 Best in Test award.
This year we have also won the new P3 test category of crowd-sourced data. The crowd-sourced component is a welcome new addition to P3’s survey approach as it improves the comprehensiveness and representativeness of the P3 benchmark results overall.
This is because the data for the crowd-sourced component comes from tens of thousands of different customer devices all around the country collected over several months. It adds considerably to data from the drive and walk test survey components which are limited to a snapshot in time and the specific geographies only.
P3 notes that a key component in our overall win is our leading data speed performance in key markets, which is in line with our Australian leading data speeds as measured by Ookla’s speed test benchmark.
It’s also welcome that P3 not only recognises we have the best mobile network in Australia, they draw on their global benchmark data to show that our network performance is up there with the world’s best.
In P3’s global comparison of mobile network scoring in major business centres around the world, including Sydney, Singapore, London, Berlin, Jakarta, Rio de Janeiro, and Cape Town, they found that Sydney, a city that P3 shows we lead in, ranks equal highest alongside Singapore and is head and shoulders above the rest.
Reinforcing our win in the 2018 P3 survey results is the 2018 Systemics mobile benchmark survey, which has ranked Telstra as the best overall Australian mobile operator ahead of Optus then Vodafone for the second year in a row.
We not only ranked first overall in the Systemics survey, but also ranked first across all four performance categories measured, being voice, browsing, data speed and YouTube, as well as across the geographical categories of Main Cities, Main Roads and Rural Remote.
The Systemics survey not only echoes the P3 survey result, it supplements it by adding tens of thousands of kilometres of Australia’s vast highway system and includes rural and remote areas of Australia not covered in any other survey.
In particular, the survey highlighted the extent of our superior coverage for those travelling around the country with Telstra covering 82.61% of the roads driven outside the major cities, compared to just 64.64% for Optus and 58.47% for Vodafone.
What are we doing to maintain our network superiority?
Winning both surveys is a pleasing result as it recognises our commitment to deliver the largest coverage, fastest speeds and the best mobile network across Australia. It also delivers on our commitment to customers as part of our T22 strategy.
These two wins continue our long history of leadership in network benchmark awards, which include winning the Ookla’s Fastest Mobile Network Award from 2015 to 2018.
The Telstra mobile network covers 2.5 million square kilometres – around a million square kilometres more than any other mobile network in Australia – and reaches 99.5% of the Australian population.
We are also leading the way in preparing Australia for 5G technology. Just this week we connected a customer with a commercial 5G device on our 5G service for the first time. Last week we unveiled the world’s first connection of a 5G mid-band commercial device and Australia’s first 5G video call.
In February, we launched our 5G Innovation Centre on the Gold Coast, supported by Ericsson, which has since been home to several world and Australian 5G firsts. We have also enabled 130 sites across the country with 5G, with another 70 to be upgraded before the end of 2018.
These 5G upgrades have immediate benefit to our 4G services across the country.
The strength of our 4G technology is evident in the NETGEAR Nighthawk® M2 Mobile Router, with a live speed test revealing the 2Gbps# peak speed capability of the device on Telstra’s mobile network. This device will be available in early 2019.
It is all part of our commitment to delivering our customers Australia’s best mobile network.
# Actual user speeds will be less.