Our assistance package for drought affected Australian customers
Posted on August 2, 2018
1 min read
With parts of Australia impacted by significant drought, including 50 per cent of Queensland and NSW, we are making our natural disaster support arrangements available to all Telstra customers affected by drought across the country.
These support arrangements include working with customers in financial hardship to offer longer-term payment options or extensions, reviewing and removing any administrative fees (e.g. for late payment), and reviewing a customer’s mobile, fixed line and broadband plans to make sure they are affordable.
Affected residential customers are encouraged to contact us at any time on 13 22 00 and say ‘financial hardship’ (Monday to Friday, 8.00 am – 5.00 pm AEST) to discuss their situation. Small Business customers should contact us on 13 20 00 and Premier Business/Telstra Enterprise customers on 13 22 53.