We know that when it comes to enjoying your mobile service, cost is important. That’s why we’re constantly looking for ways to make the costs associated with using mobile services easier to understand.
Today we’re taking another step on this journey by making 1800 numbers free-of-charge for Telstra mobile customers within Australia. This means that from today, Telstra mobile customers will not be charged when they call any numbers starting 1800 within Australia.
Traditionally 1800 numbers have been free-of-charge from landlines but not from mobile service calling – a situation that may have confused people.
We know that more and more people are using mobile phones which is why we want to give our customers the freedom to call 1800 numbers without incurring any charges on Australia’s largest and most reliable mobile network. Calls to 1800 numbers from Telstra landlines will continue to be free of charge.
We’re pleased to be the first mobile operator in Australia to make this change across all of our plans.
You don’t need to do anything to take advantage of this change. With 1800 number calls now free of charge, you can enjoy greater cost certainty and value across both our Post-Paid and Pre-Paid mobile plans.