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Telstra launches Transparency Report

Telstra News

Posted on March 7, 2014

2 min read

Today, we are pleased to launch our first Transparency Report.

Telstra’s Transparency Report is the first of its kind in Australia. The aim of the report is to give our customers more information about our legal obligations as a telecommunications carrier.

We are bound by Australian privacy law which protects the personal information of our customers. We are also required, like all telecommunications companies that provide services in Australia, to assist Australian national security and law enforcement agencies. This assistance may involve disclosing customer information.

This assistance is provided for specific reasons, such as enforcing criminal law, protecting public revenue and safeguarding national security. We also provide assistance to emergency services agencies in response to life threatening situations.

Our Transparency Report covers the six months up to 31 December 2013. During this time we received approximately 40,000 requests for customer information from Australian agencies. The requests came from law enforcement, emergency services and regulatory agencies. This figure does not include national security related requests.

We only disclose customer information in accordance with the law. We assess any request for information we receive from government agencies to make sure it complies with the law.

As digital technologies continue to evolve, community discussion around issues of law enforcement and national security are likely to continue. We hope our report makes a meaningful contribution to these discussions.