Netgear Orbi 4GX Router with “Satellite”
Devices | Network | Tech and Innovation |

Internet made easy with the Netgear Orbi 4GX Router with Satellite

By Andrew Stormont August 5, 2020

Getting great internet shouldn’t be difficult, nor should it take an age to get online. That’s why we’re excited to exclusively carry the new Netgear Orbi 4GX Router with Satellite mesh Wi-Fi system for great mobile broadband internet in the home, office or anywhere you get good coverage on the Telstra mobile network.

Fast connections, delivered even faster

Netgear Orbi 4GX Router with “Satellite”

The best part about the Orbi 4GX router is how fast you can get online. Just plug it in, connect and you’re ready to go.

The Orbi is an 802.11ac Wi-Fi modem/router that runs on our mobile network. It can keep up to 30 Wi-Fi devices connected at once, meaning it’s great for your family home, office or smart home.

Because the new Orbi router runs on our awesome 4GX network, in 4GX coverage areas, it will give you access to typical download of 5 to 300Mbps. Actual speeds will, however, vary for reasons like location, distance from base stations, terrain, user numbers, hardware/software configuration, download source and upload destination.

The Orbi provides extended Wi-Fi coverage around the home thanks to the bundled satellite, and includes Wi-Fi 802.11ac for faster high-quality Wi-Fi, ideal for streaming video, and high speed data transfer.

More Wi-Fi in more places

Netgear Orbi 4GX Router with “Satellite”

It’s called the Orbi’s “satellite”, and it uses mesh networking to boost the range of the Wi-Fi network around your home. Thanks to the satellite mesh network, you’ll have up to 280-square metres of Wi-Fi coverage.

And you don’t have to worry about switching between different networks, either: the router and satellite work together to create a single Wi-Fi network, to keep it simple.

That means you can move around a home, an office or confidant, with greater access to the speed you need to get things done and stay entertained and informed.

The Orbi supports high-speed data transfer; up to 4K streaming, and also powers great gaming experiences, and with the power of Telstra’s 4GX network.

Easier control over what matters

Netgear Orbi 4GX Router with “Satellite”

The Orbi 4GX router with Satellite is a great way to be online if you’re someone who wants set-and-forget connectivity. But if you’re looking to take more control of your home internet, Orbi makes it easy.

Following the quick set-up, your settings can be controlled via the Orbi smartphone app for iPhone, iPad and Android devices. It allows you to see a list of connected devices, control their individual access to the internet, create a network for guests and more.

It even supports commands via Amazon Alexa and Google Assistant to make controlling it even easier.

Netgear also offers a range of safety features compatible with the Orbi 4GX router, including a basic version of the Circle Smart Parenting app. You can also add a subscription, that gives you access to filters, history and access pause functionality for every member of the family. The product comes with a one-month free trial of additional security protection software that defends against online threats.

Availability

The Orbi 4GX router is an incredible mobile broadband solution, and we’re thrilled to be bringing it to our customers from today.

You can get the Orbi 4GX Router with Satellite on these selected plans.

Head into a Telstra Store or see our website for more information.

Things you need to know:

4GX: The Telstra Mobile Network offers 4GX in all capital CBDs and selected suburban and regional areas and is progressively rolling out to more places. In other coverage areas around Australia, you’ll automatically switch to our fastest available 4G or 3G. Check coverage at telstra.com/coverage.

Typical download speeds in 4GX areas are 5 -300Mbps with category 16 devices, 5-200Mbps with category 11 devices, 5-150Mbps with category 9 devices, 2-100Mbps with category 6 devices, and 2-75Mbps with category 4 devices. Outside 4GX areas, you will switch to our fastest available 4G or 3G speeds. Speeds vary for reasons like location, distance from base stations, terrain, user numbers, hardware/software configuration, download source and upload destination.

Using broadband and Wi-Fi for working, learning and listening to music at home
nbn | Network | Tech and Innovation |

How we worked with the CSIRO to guarantee whole-of-home Wi-Fi coverage for you

By Bernhard Severin July 22, 2020

We’re on a crusade to make your home internet experience better. From the front door to the back porch, we want to ensure that your home broadband is more reliable than it has ever been before thanks to our Smart Modem and our Smart Wi-Fi Booster. So when developing our new Wi-Fi coverage guarantee, we went straight to the team linked to the invention of Wi-Fi: Australia’s CSIRO. Here’s how we worked with them.

From the lab to the lounge room

Wi-Fi performance is usually tested in a laboratory environment and for a long time, Telstra has been testing the Wi-Fi performance of our modems in our own sophisticated test lab.

This has served us well and has helped us to develop some of the most advanced Wi-Fi solutions available to customers, however it’s a highly technical and sometimes theoretical approach, which attempts to simulate the customer experience and we have increasingly felt that it doesn’t replicate what our customers are doing at home and how they use their Wi-Fi devices while going about their typical home activities. We felt we were missing out.

Whilst we needed to continue the testing in the lab, we decided to also move Wi-Fi performance testing out of the lab and into the home, to be more representative of our customers’ behaviours and also give us the information we needed to develop our whole-of-home coverage guarantee.

In our first attempt at getting closer to the customer, we worked with a third-party to test in a dedicated overseas test house, completing more than 8,000 individual test measurements.

This gave us great insights about our Wi-Fi highlighting some challenges and areas where we could do better. But we still felt the results were too technical, too removed from customers and we decided we needed to test Wi-Fi in Australian conditions, in a typical customer home, in order to truly understand what our customers are going through.

Welcome home

To ensure our Wi-Fi equipment works as well inside the home as it does in the lab, we had to first get a home to test it in. That’s why, right now in Western Sydney and away from any possible interference, we’re rooming with our friends at CSIRO’s Data61 division in a six-bedroom home in which we can make our Wi-Fi promises real for customers.

When you move into a new home, you bring with you all your stuff to make new treasured memories. When we moved into a new home with the CSIRO, we brought trunks and trunks worth of gear. Laptops; tablets, mobile phones; Telstra’s Smart Modem and Smart Wi-Fi Boosters; routers; antennae; other vital measurement gear, and a whole team of experts to use it all. We even brought with us a little robot that had the sole task of roaming the test house 24 hours a day for weeks to measure the Wi-Fi signal in every single corner of the residence to ensure we could guarantee whole-of-home Wi-Fi. And he’s not even the hardest-working member of the team!

For more than six months, our team worked with the CSIRO team to measure and improve the performance of our devices.

We began testing real-life customer scenarios to understand the challenges that our customers face. We tested the impacts of the walls in the house on Wi-Fi strength and how interference from common household items such as microwaves, baby monitors, fridges and other Wi-Fi devices such as mobile phones could stop our customers from using their Wi-Fi the way they want to.

We tested the performance of Wi-Fi across multiple rooms to understand the performance when gaming, for home office setups and when using Wi-Fi devices in outdoor areas such as the garage and other outdoor areas.

Through these tests, we were looking to collect performance metrics like radio signal strength over various distance; down/upload speeds in different rooms using single and multiple devices and a wide range of other important real-world metrics.

It was important to make sure that our Smart Modem and Smart Wi-Fi Boosters work in real homes for real customers and to make sure we have measured this correctly. We had the test certified by the experts who helped build Wi-Fi for the world.

Feeling the heat(map)

The team determined the Wi-Fi quality by performing multiple tests under different scenarios again and again and again as represented in the heatmaps below.

The ultimate goal was to ensure customers could get wall-to-wall Wi-Fi and use all of their devices everywhere in their home the way they wanted to – the heatmaps we created helped us to make sure we delivered on that promise.

When our customers get Telstra’s Smart Modem delivered, they will most likely have to install it in the place NBN Co installed their point of connection, e.g. their phone socket. In our test house, our Smart Modem was connected in the bedroom at the far end of the house and for Wi-Fi to reach the other side it had to go approximately 26 metres and get through a number of walls made from plasterboard, single and double brick which all reduced the Wi-Fi signal.

As you can see from the initial test on the left in the below image, that’s exactly what happened.

Although the modem was able to provide a Wi-Fi signal to the other side of the house, the speed and coverage dropped the further away from the modem we tested.

When we connected the Smart Wi-Fi Booster Gen 2 and extended the Wi-Fi signal by establishing a Wi-Fi mesh network, the coverage went from three bedrooms to six in a matter of minutes, with more than an incredible 100Mbps throughput across the house, as you can see in the below image on the right.

The Telstra Smart Wi-Fi™ Booster Gen 2 is a wireless booster for your Telstra home Wi-Fi network, and it’s one of the first in the world to be certified against a new wireless technology standard that’s scalable, more efficient and more suited to houses of all sizes – it’s called Wi-Fi EasyMesh™.

With a simple two-step setup, the Smart Wi-Fi Booster Gen 2 connects automatically with your Smart Modem Gen 2 to boost your network around the home.

Better Wi-Fi, guaranteed

Thanks to our work with CSIRO Data61, we’re now able to guarantee whole-of-home Wi-Fi for our customers.

The new add-on gives customers our Smart Wi-Fi Booster (Gen 2) for just $12 per month over 24 months (or you can purchase it for $288 outright). The Smart Wi-Fi Booster (Gen 2) pairs with our Smart Modem to improve a customer’s Wi-Fi speed and coverage.

Telstra Smart Wi-Fi Booster

We’re serious about promising consistent Wi-Fi coverage, from the back porch to the front door and everywhere in-between. That’s why if our customers still don’t have reliable coverage in every room after 30 days, they can cancel their Smart Wi-Fi Booster repayments with no further charges and receive a one-month credit.

We want Australians to understand that not all nbn providers are created equal.

With the industry focused on nbn connectivity, we’re striving to deliver the best experience on that connectivity. When compared to other service providers, only we can guarantee wall-to-wall Wi-Fi coverage.

We’re proud to have worked closely with the CSIRO team linked to the invention of Wi-Fi. Their work changed the world, and to partner closely with them is a scientific thrill. The Data61 team worked with us to build the testing environment, to endorse the overall testing methodology and to develop the test plan, including conducting applied research using wireless technology such as software-defined radio, advanced signal processing, and multi-antenna technologies.

We feel privileged to be able to walk in the shoes of our customers in our Wi-Fi test house and believe we are the only ISP in Australia that has a dedicated Wi-Fi test house.

We are continuing to work with Data61, using the test house for Wi-Fi device testing to further understand the challenges our customers face, including the growing number of connected devices in the home, as well as the increasing expectations of Wi-Fi performance as more and more of us rely on our home networks for work, school and entertainment.

Things you need to know
nbn™ network customers only.
Maximum 4 boosters per service.
If you cancel, any additional boosters provided to you free of charge must be returned within 14 days. $200 non-return fee applies.

Wall to wall Wi-Fi coverage guarantee
Devices | nbn | Network | Tech and Innovation |

We’re guaranteeing whole-of-home Wi-Fi coverage

By Michele Garra July 17, 2020

From the front porch to the back door, we’re putting our money where our mouth is when it comes to giving you reliable whole-of-home Wi-Fi. This is our new Wi-Fi guarantee.

Strong Wi-Fi everywhere you need it

This year we have all come to appreciate our home Wi-Fi networks more than ever.

It has connected some to their work; helped others find work and entertained us along the way. Even when we haven’t been able to be out in the world, Wi-Fi has brought us closer in our hours of need.

If – like many Australians – your Wi-Fi coverage is limited at home, your experience could be limited or impaired.

Some nbn™ customers, especially those with larger, double brick or multiple-storied houses, struggle to connect devices in rooms that are far away from their modem. There is also a limited understanding of how to improve Wi-Fi without delving into the world of repeaters and bridges or purchasing expensive Wi-Fi routers.

That’s why we’ve got an easy and inexpensive solution, backed by our new Wi-Fi coverage guarantee.

The new add-on gives customers our Smart Wi-Fi Booster (Gen 2) for just $12 per month over 24 months (or you can purchase for $288 outright). The Smart Wi-Fi Booster (Gen 2) pairs with our Smart Modem to improve a customer’s Wi-Fi speed and coverage, while avoiding interference in the home.

We’re serious about promising consistent Wi-Fi coverage, from the back porch to the front door and everywhere in-between. That’s why if our customers still don’t have reliable coverage in every room after 30 days, they can cancel their Smart Wi-Fi Booster repayments with no further charges and receive a one-month credit.

In pilot customer trials, we haven’t found a Wi-Fi coverage problem we couldn’t solve with our Smart Modem and Smart Wi-Fi Booster (Gen 2) which won awards at last year’s Broadband World Forum.

Utilising EasyMesh technology, Telstra Smart Wi-Fi Boosters (Gen 2) integrate seamlessly with the Telstra Smart Modem, acting as additional hotspots. As customers move around the house, the network enables their device to seamlessly switch to the strongest Wi-Fi signal.

The setup will also proactively help monitor and improve service, as well as diagnose problems and potentially help customers solve common issues.

Doubling down on reliability

Telstra Smart Wi-Fi Booster

We want Australians to understand that not all nbn providers are created equal. With the industry focused on nbn connectivity, we’re striving to deliver the best experience on that connectivity.

When compared to other service providers, only we can deliver the more reliable home Wi-Fi experience. We know about a quarter of customers experience at least one network outage each month and we’re the only provider that can keep their voice and data connected as our Smart Modem fails over to Australia’s best mobile network. The mobile backup is all about having peace of mind creating a harmonious house – kids can keep studying, home phone calls can continue, and online gaming and video streaming can still happen.

Reliability and our ongoing commitment to innovation are one of the few reasons why we have recently hit a big milestone – over two million Telstra Smart Modems have been delivered to our consumer and business customers. We’re also delivering our fastest nbn speeds ever (typical evening speeds of 44Mbps/NBN50; 88Mbps/NBN100) with the lowest latency of any provider during evening hours when gaming and video streaming are most likely to happen in homes across the nation. This means less buffering and waiting so customers can relax and enjoy their evening.

“And finally, only Telstra can guarantee whole-of-home Wi-Fi with our new Wi-Fi Guarantee launching today. We are the only service provider that can guarantee coverage in every room of your house or you can cancel your Telstra Smart Wi-Fi Booster repayments at no extra cost.”*

Check out our Wi-Fi guarantee satisfaction commitment to see how you can get your home covered or your money back.

Things you need to know

*Telstra Wi-Fi Guarantee is available to nbn customers for 24 months from the date a customer purchases a Telstra Smart Wi-Fi Booster. If you’re not satisfied with your Wi-Fi coverage and we can’t resolve your concerns with additional support and boosters within 30 days, you can cancel your remaining booster repayments. Any additional boosters provided to you free of charge must be returned within 14 days. $200 non-return fee applies. Maximum 4 boosters per service.

Working from home office with laptop
Devices | Network |

How we’re helping deliver better in-home Wi-Fi coverage

By Luke Hopewell July 3, 2020

There is more than meets the eye in the Telstra Smart Modem Gen 2. Inside this smart, white box is world-leading connectivity features that can take your home into the future.

Coverage and speed are two of the greatest pain points that disrupt Wi-Fi users the most. Now that we’re all working from home more, having dependable and fast Wi-Fi is super important. That’s why we created the Smart Modem Gen 2 and the Smart Booster Gen 2 to ensure a great home Wi-Fi experience when you need it most.

Today’s connected homes depend on Wi-Fi to deliver a range of services from video calls to online gaming and streaming movies. With all the new connected devices in the home – from TVs right through to security cameras on the edge of the home – we need to make sure that users can connect what matters most quickly, easily and reliably.

We’ve worked hard to make sure that the Smart Modem Gen 2 is one of the most capable home broadband modem around. It’s not only incredibly powerful, but also relentlessly simple to set up.

Telstra Smart Modem

As soon as you take the Smart Modem Gen 2 out of the box, the 4G mobile backup is ready to go. That means you can connect to the internet as soon as you plug the power in, even if your home service hasn’t yet been activated.

As soon as you switch on, you’ll be able to connect to your new wireless network. Smart band-steering means that a single network name can spread around your home, intelligently switching between 2.4GHz and 5GHz when you connect each individual device so you don’t have to fiddle with the settings.

With EasyMesh built-in, you can use our plug-and-play Smart Booster Gen 2 to create an in-home mesh network for whole-of-home coverage if you need a bit more range. The EasyMesh-compatible Smart Modem Gen 2 creates an environment where you can use your devices around the home without having to worry about where you will and won’t get coverage.

Experiencing consistent coverage means your home is ready to connect a whole range of future-devices, including smart appliances, lighting, sensors and entertainment systems. We’ve also built the Smart Modem Gen 2 and the Smart Booster Gen 2 for speed, with speedy 802.11ac and multiple antenna channels for better performance (4×4 MIMO).

Father and daughter using smart home control panel in smart home of the future

To make sure you’re getting the speed you need, our Home Dashboard app can help you find out all sorts of information about your network. And if you do ever need technical support, the Smart Modem 2 has advanced diagnostic tools built-in so we can diagnose your issue faster.

The Smart Modem Gen 2 gives you more than just good coverage and fast Wi-Fi speed: it gives peace of mind for now and into the connected future.

Things you need to know:

The Telstra Smart Modem requires 4G coverage and backup mobile speeds are limited to 12 mbps download and 1 Mbps upload. Acceptable Use Policy applies. Maximum of 4 Smart Boosters per broadband service.

Woman working from home on mobile phone, laptop and coffee
Devices | Network |

How to monitor and optimise your home broadband

By Luke Hopewell June 30, 2020

It can be easy to stuff your modem under your office desk or in a cupboard, but did you know there are some easy ways to get more out of your home Wi-Fi network? Here’s how.

When you sign up as a new Telstra Home Broadband customer, we send you a Smart Modem Gen 2. It’s more than just another stock modem, however: it’s got the goods where it counts.

Monitor your connections

Telstra Smart Modem

Your Smart Modem 2 may just look like an unassuming white box, but on the inside is a whole lot of smarts on what makes technology in your home network tick.

We have a sophisticated yet simple Home Dashboard app that connects to your Smart Modem 2 to show you exactly what’s connected to your network. This includes devices that are currently connected, as well as devices that were previously connected.

This dashboard is great as it allows you to check which devices are connecting to your network so you can identify those you don’t recognise for additional security. You can also check on devices that are performing slowly to identify and troubleshoot them as required.

The dashboard also shows what’s connected to your modem via USB for content sharing or printing purposes, as well as any home phones connected to the Smart Modem 2.

You’ll also get a read on the status of your internet connection, mobile backup and phone status.

Check your coverage

Whole-of-home Wi-Fi coverage is super-important, as it allows you to use a world of smart, connected gadgets all over the house. Knowledge is power, so checking where your Wi-Fi spans to in the home is the first step to mapping your coverage.

The Telstra Smart Home Dashboard app allows you to not only track your home’s devices on your phone, but also allows you to create a “heat map” of your home to see where Wi-Fi signal is the strongest.

If you find that key areas in your home or office aren’t being covered, try our advice for how to get better coverage.

You may also consider getting a Telstra Smart Wi-Fi Booster Gen 2 to ensure your network goes the distance across the whole house.

Lock it down

Man working with laptop on mobile phone at home

More connections often mean a slower network. The Smart Modem 2 is set up to handle a range of devices in your home, but if you start sharing your password with your neighbours, or even have poor security that allows them to connect without a password, you may notice a slower experience. It’s best to keep your network passwords safe and secure for the best experience.

If you do want to share your network with trusted visitors, consider setting up a guest network with tight controls via the Smart Modem 2’s dashboard.

By getting to know your Smart Modem 2 from the inside, you’ll get greater control and customisation out of the network in your home!