Tag: wi-fi

7 tips to improve your Wi-Fi so you can work from home better

Network nbn

Posted on March 25, 2020

6 min read

If you’re working from home, here are some tips on how to tweak your home setup to ensure you’re getting the best Wi-Fi speed and coverage possible so you can make the most out of your internet connection.

From research we’ve conducted with a nationally representative sample, we’ve found that sluggish and underperforming Wi-Fi is common amongst Australians.

Almost half of Aussies say they aren’t happy with the performance of their Wi-Fi at home.

Furthermore, one in two Aussies have told us there are certain rooms at home that have such poor Wi-Fi coverage they’re a no-go technology zone.

A quarter of those Aussies have up to three rooms in their home where connectivity is non-existent.

Thankfully, in most cases, you won’t have to get a technician to visit in order to get it fixed. Often, it’s a matter of streamlining your home for better connectivity overall or purchasing a simple WiFi booster if your house is big.

As more of your family work and study from home, a good Wi-Fi connection will become an even more important thing to consider for your home. You can trust us to continue to innovate our wireless network offerings to help you better work, play, communicate, and be entertained.

Here are our tips for better Wi-Fi that won’t take you all day to fix.

A mother working from home with a toddler

1. Find your router

Do you know where your router is right now? You might have forgotten since you moved in and plugged it in around the pantry, laundry or bedroom. It’s worth tracking it down, because it could be the difference between average and excellent Wi-Fi coverage in your house.

Ideally, you want to set up your Smart Modem Gen 2 in a central location where you will use your wireless devices. If you have it at the far end of your home away from your television, laptop, or smartphone, you’re likely going to experience poor connectivity and slow speeds (even if it is connected).

Wi-Fi signals have a tougher time travelling through dense objects, so it’s best to achieve a clear line of sight between the modem and your devices. Check that your furniture, television, or even cupboards aren’t in between the modem and your device.

2. Look for interference

There are many sources of radio interference in the home, from appliances to reflective surfaces. Fortunately, minimising the impact of this interference is easy.

Some appliances, such as microwaves and cordless phones, operate on the 2.4GHz spectrum when active. You may notice your connection stability degrades when you’re heating up leftovers for lunch. Ensure your modem isn’t set up next to these devices.

Fridges and other appliances made of metal, such as your stove, reflect radio waves and can cause issues. Try to place the modem so that the Wi-Fi can travel to as much of your house as possible without passing through the kitchen at all.

Bear in mind that mirrors have a thin layer of metal inside of them. As tempting as it can be to keep your modem out of sight, avoid setting it up inside a mirrored wardrobe.

3. Maintain good security

More connections often mean a slower network. The Smart Modem Gen 2 is set up to handle a range of devices in your home, but if you start sharing your password with your neighbours, or even have poor security that allows them to connect without a password, you may notice a slower experience. It’s best to keep your network passwords safe and secure for the best experience.

4. Opt for a wired connection for some devices

Wired network connections will typically work faster than those sent wirelessly, but that doesn’t mean you have to fill your house with metres of cable!

If you’re someone who likes to game online or stream ultra-high-definition 4K content to your TV, it may be worth connecting these devices to your router via a wired connection. There are four LAN ports on the back of your Smart Modem Gen 2, making it easy to connect the devices you want to perform the fastest.

This way, you can have both a wired network set up for the fastest stationary devices, and a wireless network working to keep the mobile devices connected in your home.

5. Ensure you’re up to date

Keeping your devices up to date – from your smartphone, tablet, laptop right through to the Smart Modem itself – is vital. Updates not only bring critical security patches to keep you safe, but also occasional performance improvements from the manufacturer. These efficiencies can further optimise your home Wi-Fi experience.

6. Booster hardware to extend your WiFi signal

We see that some WiFi issues that our customers have are due to their residence. The house might be built of brick – which blocks WiFi signals – or are larger in size than an average house or apartment. This problem is easy to solve for our customers as they can purchase the Smart Wi-Fi Booster Gen 2. It is specifically designed to work together with the Smart Modem Gen 2 to improve in-home Wi-Fi. With a simple two-button setup, the single booster will pair directly to the modem and boost wireless coverage, helping to reduce or resolve black spots and extending wireless coverage from the modem’s base.

7. Avoiding dropouts

Unfortunately, outages sometimes happen. Thankfully, the Smart Modem Gen 2 has a dedicated voice and data back-up – a 4G SIM card that automatically fails over when it detects your primary internet service has failed.

That means during a network outage, you’ll still be connected to Australia’s best 4G network so you can still read your emails, access your social media, and make conference calls. And best of all, data sent over the 4G connection during an outage comes at no extra charge, making the Smart Modem Gen 2 the most reliable connection for your work-from-home needs.

Telstra Smart Modem 2

Things you should know:

The Telstra Smart Modem mobile network backup service is limited to download/upload speeds of 6/1 Mbps. You will need to be in a 4G coverage area to use this feature. You can check coverage here. Our Acceptable Use Policy applies.

Tags: Wi-Fi,

New phones, expanding 5G and more: our news from CES 2020

Tech and Innovation 5G

Posted on January 9, 2020

3 min read

The annual Consumer Electronics Show – or CES – sets the stage for the year ahead in tech. With almost 200,000 attendees from around the world converging on Las Vegas in January each year, it is the largest event of its kind and is where tech companies go to showcase their latest cutting-edge products.

Our thoughts for those at home

It is a strange feeling being over here in Las Vegas, watching the bushfire crisis unfold in Australia.

The bushfires are top of mind for the Telstra team over here, as well as pretty much every partner we’ve spoken to. We’ve been relaying what Telstra has been doing for our emergency services and customers, in particular our disaster assistance packages in Queensland, New South Wales, Victoria and South Australia, as well as assistance for firefighters, payphone users and those looking to get emergency information via the mobile web.

We’re also matching donations from our people to the Red Cross for the month of January to help ensure these communities get the help they need to get back their feet. We’ll continue to do all we can throughout the year to help ensure the affected communities can stay connected and supported.

While it has been difficult to divert our attention away from the news back home, we didn’t want to miss the opportunity to update you on the latest from Telstra at CES given that’s what we’re here for.

What’s next for gaming in 2020

We made a lot of ground in 2019, especially in the entertainment space. We were pleased to partner with Microsoft to launch as an exclusive partner for Xbox All Access in Q4 2019, for example. Since its launch on 29 October, we’ve been overwhelmed by demand that has far surpassed our initial pre-sale estimates.

We’re happy that our customers are embracing gaming like never before thanks to the convenient bundle that puts hundreds of games on offer faster than ever. To celebrate, we’re bringing more to our gaming offer than ever in 2020, with the addition of new games and hardware for our customers.

From January 28, 2020, we will be adding Star Wars Jedi: Fallen Order Deluxe Edition to the Xbox All Access Bundle. This game will also be offered on top of existing inclusions so that nobody misses out on the experience of being a Jedi Master. Furthermore, we’ll be offering the amazing new Xbox Elite Wireless controller on a repayment option over 24 and 36 months and adding it to our Telstra Plus Rewards Store.

We’re continuing to make our network faster for gamers too, building on the existing work we’ve done with Microsoft to make access to Xbox content even faster and more reliable. The work we teased late last year on creating a gaming optimised broadband product also isn’t too far away. We think it offers a real point of difference from customers that are purchasing additional gaming routers or gaming VPNs today in a way that’s simple and integrated into our Smart Modem. Over time we think there’s some cool concepts that could incorporate the work we’re doing on low-latency mobile connections and give gamers the choice of network they want to use to get the best gaming outcome. 

Gaming is a $7 billion per year business in Australia alone, and the appetite for our Xbox All Access offering certainly confirms that it’s no fly-by-night fad.

Tags: 5g, gaming, Wi-Fi,

Not all nbn providers are created equal


Posted on November 4, 2019

4 min read

As the National Broadband Network makes its way into your area, we understand picking the best provider can be difficult. Many providers offer different prices for speed and bandwidth each month, but not all providers are made equally. Here is why.

It starts at home

Connecting to the nbn is about more than just plugging in and getting online. In 2019, connectivity is more involved thanks to the number of devices connecting over Wi-Fi in the home.

From our research, we’ve found one in three broadband customers in Australia experience sub-optimal Wi-Fi performance. At the same time, the number of connected devices in the home continues to increase as tablets, gaming consoles, smart TVs and other accessories penetrate the home market (currently 7.8 per customer).

We know how important getting strong Wi-Fi around the house can be, which is why we continue to improve our Smart Modem Gen 2, with its strong Wi-Fi capabilities and mobile backup for more reliable connectivity.

The new Telstra Smart Modem Gen 2 makes it easier for you to get connected. Get online within minutes at home when you walk out of our stores with a device or receive a Self-Install Kit in the mail.

Thanks to its built-in mobile backup, you’ll get online sooner and have the peace of mind of a backup connection in the event of a disruption on your nbn service (nbn is fallible; 6% of nbn customers experience more than five minutes of service disruption per day). It’s also easier for our field technicians to diagnose your network if there’s a glitch and for households to keep track of what devices are connected, and how much data you’re using.

The Telstra Smart Modem Gen 2 also makes sure you’re getting the best of the service you’re paying for. If you ever have any issues with your home broadband experience, our field technicians have one-click access to vital stats on the health of your home network making it faster for our experts to get you back online. Over the past three months, we have tracked nbn migrations and had over 60% less home callouts for support from customers using the Telstra Smart Modem.

Overall, this means less effort for customers and:

  • 50% less support calls
  • 55% less level 0 and level 1 TIO complaints
  • 62% less truck rolls out to a customers’ home

Using the Telstra Home Dashboard App, customers can also map the Wi-Fi in their home, view connected devices and also run a speed test to determine both the speed and quality of the Wi-Fi network in their home.

The Telstra Smart Modem Gen 2 is the first modem device in the world to introduce EasyMesh™ technology for better Wi-Fi connectivity in the home. EasyMesh™ allows you to easily network a series of access points together in the home to extend your Wi-Fi quickly and easily to every corner of your home.

This whole of home Wi-Fi with EasyMesh™ technology could not have happened without a collaborative effort between our Telstra Engineering teams and strategic modem partners, Arcadyan and Technicolor, as well as our chipset vendors to ensure we delivered a world-class and award-winning offering to our customers.

We’re not the only ones who love our modem offering: the global Broadband World Forum recently awarded us with the Best Home WiFi Solution as well as a highly commended award for Best Fixed Access Solution awards for our work on the new Telstra Smart Modem Gen 2. We think you’ll love it too for its ease of use and sheer performance.

And we’re not bluffing, either. We’re here to put our money where our mouth is. With our nbn satisfaction guarantee, our promise to you is if you’re not happy within 30 days of connecting your nbn services, let us know and you can cancel without paying early termination charges and we’ll refund your first monthly plan fee and any hardware repayment costs.

A smarter Wi-Fi Booster to make your home Wi-Fi stretch further


Posted on May 7, 2019

4 min read

We’ve just launched our new Telstra Smart Wi-Fi™ Booster Gen 2, a wireless Booster that makes it easier to expand your home or office Wi-Fi network. This new, smarter Booster is built to connect seamlessly with our latest Telstra Smart Modem™ Gen 2, to help you get online faster.

We know that some of our customers – especially those living in larger homes with lots of rooms to cover, or in an apartment block with digitally ‘noisy’ neighbours – might need a little Wi-Fi boost. If you’d like your home or office Wi-Fi network to stretch its legs a little further, or if you need help reducing or resolving black spots, we have a whole of home Wi-Fi solution that’s simpler than ever.

The Telstra Smart Wi-Fi™ Booster Gen 2 is a wireless booster for your Telstra home Wi-Fi network, and it’s one of the first in the world to use a new wireless technology standard that’s scalable, more efficient and more suited to houses of all sizes – it’s called Wi-Fi EasyMesh™.

Over 450,000 of you already have our improved Telstra Smart Modem Gen 2 in your homes; with its built-in 4G mobile network backup, it’s a device we’re very proud of. Like our new Booster, the Smart Modem Gen 2 is Wi-Fi EasyMesh certified and will connect to the Booster with a simple two-button setup process. You can have up to 4 Boosters per broadband, so you can add extra Boosters to scale your coverage, and all will appear as a single Wi-Fi network name throughout your home or office.

We’re proud to be the first telco ISP in the world to offer to our customers EasyMesh technology in both our Telstra Smart Modem and the new Telstra Smart Wi-Fi Booster Gen 2. Where you’d previously have to plug one Wi-Fi Booster into your modem and connect it wirelessly to another Booster to extend your Wi-Fi range, in most cases customers will only need a minimum of one Smart Wi-Fi Booster Gen 2 to do the same job. It’s a simpler and less cluttered solution.

We know that Wi-Fi can sometimes be challenging and frustrating due to factors outside your control – the materials your home is built from, the distance between your Wi-Fi router and your bedroom, or interference from other devices or your neighbours’ wireless signals. As part of our T22 strategy to simplify our products and services, we’re continuing to focus on making things easier for you, so you can enjoy the best connectivity without unnecessary hassle.

The Telstra Smart Modem Gen 2 and Telstra Smart Wi-Fi Booster Gen 2 are now available for all Telstra Broadband customers. If you already have a Telstra Smart Modem Gen 2, a software upgrade will be sent remotely to your modem so you can take full advantage of the benefits of the Telstra Smart Wi-Fi Booster Gen 2.

The Telstra Smart Wi-Fi™ Booster Gen 2 is available online or in store from today for $192 outright, or $8 per month for 24 months per Booster when you maintain an Internet plan with us. Minimum cost is $192 + your plan charges.  More information on the Telstra Smart Modem 2.0 and the Telstra Smart Wi-Fi Booster Gen 2 is available on our Smart Wi-Fi website.

Things you need to know:

Telstra Smart Modem™ Gen 2: Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Eligible broadband service required. Your mobile backup connection is limited to speeds of up to 6Mbps for downloads and 1Mbps for uploads. Actual speeds will vary due to local conditions and content accessed.

Telstra Smart Wi-Fi™ Booster Gen 2: Telstra internet service and Telstra modem required. Recommended for use with Telstra Smart Modem Gen 2.  Maximum of 4 devices per broadband account. Delivery fee may apply. Hardware Repayment Option (HRO): Only customers with an existing fixed service are eligible. Maximum 5 HROs per customer at any one time. If you cancel an HRO early or cancel your existing fixed service(s), your HRO will also terminate and you will be required to pay out the remainder of your HRO.

Tags: nbn, Wi-Fi,

Your satisfaction guaranteed on the nbn


Posted on April 11, 2018

2 min read

Our new nbn Satisfaction Guarantee is all about giving customers peace of mind when they sign up with Telstra on the nbn network.

How does the Guarantee work?

The nbn Satisfaction Guarantee is simple – If you’re not happy with your nbn service within 30 days of connecting, let us know and we’ll give you the freedom to leave without penalty as well as refunding your first monthly plan fee and any hardware repayment costs.

While we know the majority of our customers have a smooth transition to the nbn network and are happy with their service, we’re always focused on improving things to make sure our customers enjoy the best experience possible.

A number of recent improvements for our broadband customers have added to our confidence in the reliability of our nbn service.

More for your money

We’ve provided larger data allowances and a higher speed plan for existing customers at no extra cost to make sure our broadband services are keeping up with the changing way Australians are using the internet.

Late last year we gave our broadband customers a major data boost with the introduction of Unlimited data bundles.

We’re also currently in the process of upgrading the speeds of almost a million nbn customers to the Standard Plus Speed tier.

Innovative and reliable in-home Wi-Fi solutions

The type of hardware you have and where it’s placed can make a huge difference to your broadband connection.

More customers than ever will receive the Telstra Smart Modem, which includes mobile backup, to help them get connected faster and stay connected more often.

For customers with larger homes, the Telstra Smart Wi-Fi Booster will provide a strong and reliable Wi-Fi connection to more areas around the home or office that a standard modem’s Wi-Fi signal can’t reach.

Find out more about our nbn Satisfaction Guarantee.

Tags: nbn, networks, Wi-Fi,