Woman on mobile phone outside
5G | Network |

Our network recognised as ‘Fastest’ and ‘Best In Test’

By Iskra Nikolova February 7, 2022

Keeping Australians connected is at the heart of everything we do. And at the core of that, is giving our customers the largest and most reliable mobile network that is faster in more places – so all you need to worry about is choosing the right filter for that photo you’re uploading or finding a quiet space for that work call you need to take while out and about.

We work tirelessly behind the scenes to make this experience a reality, and we’ve just been recognised by two independent mobile bench-markers, one for Fastest Mobile Network and the other for Best in Test Mobile network with more 5G availability and faster speeds in more places.

We’ve just been awarded Australia’s fastest mobile network by Ookla®

The Speedtest Award™ for Australia’s Fastest Mobile Network, is a twice-yearly award and is based on Ookla’s flagship network testing platform, which collects hundreds of millions of measurements about the performance and quality of networks around the world each day.

You may have been to Speedtest.net yourself, it’s a really useful portal to check your internet speed – both on mobile and home internet. Each time someone runs a speed test, that speed and network is recorded – which Ookla uses to judge the best networks across the world.

And in Australia, based on over a million crowd-sourced speed tests from July to December 2021 our mobile network was found to be the fastest – with 78.3Mbps median download and 11.67Mbps median upload speeds.

Ookla found not only that we were faster nationally, but that our mobile network was faster on both median download and median upload speeds in the three largest Australian cities, Sydney, Melbourne and Brisbane.

Our faster speeds are thanks to our rapid rollout of 5G in over 350 cities and towns, meaning our customers experience 5G speeds more of the time in more places, and our ongoing capacity expansion of both 4G and 5G, including deployment of additional 5G bandwidth across our 5G coverage footprint and the addition of new 5G mm Wave sites. These expansions are increasing the typical speeds that our customers experience and, for 5G customers, are delivering high speeds even in crowded and congested CBD environments.

If you’d like further details on the award you can check it out on Ookla’s webpage

A newly released umlaut audit also ranks our 5G network first on key measures

In umlaut’s Best in Test awards 2021, our mobile network was ranked first in every major category that was up for grabs, including:

  • Best in test (overall win)
  • Best in data
  • Best in voice
  • Best in crowdsourced quality

umlaut has now released a separate 5G audit report looking specifically at all three carriers’ 5G networks. In this latest 5G audit report we also topped many key testing categories that point to our significantly larger 5G coverage and superior 5G customer experience:

  • Highest score overall in seven of eight cities tested
  • Highest average 5G download speed across six of eight major cities
  • Best 5G availability across all major cities highlighting our 5G coverage advantage, and
  • Highest average download speed across both 4G and 5G in all major cities

Like its “Best in Test” benchmark, umlaut’s methodology for its 5G Mobile Audit report is intense. It entails a rigorous series of real-world exercises conducted over several weeks that puts each network in the country through their paces to determine which is best.

For this report, umlaut performed network testing in the largest cities by population: Sydney, Melbourne, Brisbane, Adelaide, Gold Coast and Canberra. They also tested state capital Hobart and Toowoomba as examples of large regional cities. Perth unfortunately wasn’t able to be included due to border restrictions at the time of testing.

umlaut 5G results in numbers

The results we’ve seen in these tests are really pleasing, particularly around the availability of our 5G network backed by our largest 5G coverage – this is something we’ve invested in immensely to ensure our customers have 5G in more places. It currently covers over 75% of Australians, and our larger 5G reach was reflected across all cities sampled – especially in two of the cities (Hobart and Toowoomba) where Telstra 5G was the only 5G available.

Here are a couple of key numbers to come out of the testing:

  • Across all eight cities in testing, Telstra 5G was available at a minimum 86% of the time, with one city reporting 5G availability a significant 98.9% of the time
  • On 5G speed results for the six major cities across all carriers with a 5G presence, our average 5G download speeds ranged from 442Mbps in Melbourne up to 559Mbps in Adelaide with Max speeds more than double these averages

If you’d like to dig into the full report yourself, you can find it on Umlaut’s website.

What you need to know

Based on analysis by Ookla® ® of Speedtest Intelligence® data Q3–Q4 2021. Ookla trademarks used under license and reprinted with permission

5G | Network |

Coverage matters: how we’re leading the way in 5G

By Sri Amirthalingam March 11, 2021

Not all 5G is created equal. There’s a lot that goes on behind the scenes to make it all work great in more places. We’ve been leading the way in 5G for some time, and a new test of Australia’s 5G highlights our ongoing leadership on 5G coverage and performance in all 9 major and regional Australian cities included in the test.

We’ve been sharing some great results from the network surveys conducted by umlaut recently. umlaut conducts an ongoing, rigorous series of real-world exercises over several months to put each network in the country through its paces.

All this data points to a clear answer: we lead in 5G coverage by a country mile, as well as having faster average and maximum 5G speeds in more places.

When it comes to 5G coverage, we’re a long, long way ahead of our competitors. We’ve just switched on our 3000th 5G site – that’s nearly three times more 5G sites than our closest rival – and this report makes it clear that when it comes to 5G, coverage matters. We are the leaders in 5G and we’re investing more to bring 5G to more Australians.

umlaut found that we have more 5G availability than any other carrier in each of the nine cities surveyed, with availability being the percentage of time spent in 5G coverage along the 5000 kilometres of road surveyed. The results show we’re the largest provider of 5G coverage, and the only provider in cities such as Hobart and the regional city of Toowoomba.

Using a Samsung S20+ 5G in this most recent audit, umlaut also showed that in eight of the nine locations tested, our average and maximum 5G network throughput was higher than other carriers including in Sydney and Melbourne – meaning that as tested, our average and maximum 5G speeds are higher than our competitors across the board in the vast majority of locations included.

In addition to these drive survey results for the nine cities, umlaut also included results on 5G coverage and performance for all of Australia using their own app-based crowd-sourced data, with these results reinforcing our leadership on 5G coverage and speeds as seen in the drive survey results.

We’re incredibly proud that all the work our team are putting into Telstra 5G is paying off in the real world. We’re ahead where it counts, and we reach places where our competitors can’t.

Our 5G coverage now reaches over half of the Australian population. We’re working to grow our 5G footprint further to cover 75 per cent of the Australian population by June this year, and we’re already well on our way to that goal.

To find out where 5G is going to land near you if it hasn’t already, check out our new Mobile Coverage Maps. They’ll show you not only where 5G is right now, but where it’s being built in the coming months.

Colleagues gather around to discuss ideas and designs for the latest collection and on their mobile phones
5G |

We’ve been awarded Australia’s Best in Test mobile network all over again

By Sri Amirthalingam December 4, 2020

We want to make connectivity as simple as possible for our customers. When you’re with us, we’re with you. You’ll pull your smartphone out of your pocket to make a call, send a photo or stream a game, and it just works. We work tirelessly behind the scenes to make sure that’s the case, and our work has paid off, winning us the title of Australia’s best mobile network once again.

The 2020 umlaut (formerly P3) Australian Mobile Network Benchmark is a direct continuation of the company’s annual mobile network benchmarking in Australia since 2014. These aren’t simple tests, either: it’s a rigorous series of real-world exercises conducted over several months that puts each network in the country through their paces to see which is best.

It combines crowd-sourced smartphone app data together with walk and drive survey testing of smartphone voice and data along over 32,000 km of measuring distance, accounting for 74 per cent of the total Australian population, and with the addition of the crowd-sourced app data including an area of country where 98.8% of the population resides.

What this year’s tests found is that we’ve got it where it counts with a clean sweep, winning not just Best in Test overall but also winning all three categories for Voice, Data and Crowd-Sourced Testing.

While the test results don’t specifically call out 5G in isolation, the survey uses 5G-enabled devices. Our Best in Test and Data wins owe much to our vastly greater 5G coverage footprint, which is underpinned by more than double the number of 5G sites compared to our nearest competitor.

These latest of accolades sit alongside similar wins in the umlaut/P3 testing in previous years, as well as top ranking in separate mobile network performance comparisons published this year by other external bench markers.

We’ve committed billions of dollars into building our superior and reliable mobile network, and just this year brought forward $500 million planned for the second half of FY21 into calendar year 2020 to accelerate the rollout of our incredible 5G. We’re rolling out more 5G as you read this – we already have 5G in selected areas of more than 60 cities and regional towns, and by June next year our 5G will have reached 75% of the Australian population.

We’re still working hard to make sure our customers get coverage where they need it most, even in truly remote areas through our significant investment in the Mobile Black Spot Program, which is funded in partnership with state and federal governments.

For you, this win means you can continue to trust our network to be the one you can rely on. The one that will not only give you coverage and service for the easy stuff, but the one you can use for your most data-intensive tasks.

Tasks like running a mobile office you’ve set up at home due to the COVID-19 pandemic; or like downloading a great new game to play on your smartphone or tablet, or even just firing up a HD movie stream over the holidays to watch with your family.

It’s the network that allows you to do more in more places, and our team will keep up the work so you can continue to depend on it as you do each day.

Things you need to know

Telstra 5G is now rolling out in selected areas on selected plans using compatible devices. Outside of 5G areas, you’ll switch to our available 3G or 4G networks. See Telstra.com/coverage for more details.