Are you the go-to family member that everyone targets with their IT problems? Do the people you live with ask you for help with their phone, computer or internet? It’s nice that they think you’ll have all the answers. But what happens when you don’t know the solution, or don’t have the time or patience to find it?
Telsyte has recently found that the average Australian household had 17.1 internet connected devices in 2018, up from 13.7 in 2017, predicting that this number will grow to 37 by 2022.* And with the introduction of voice assistants and other IoT devices continuing to boost these devices in Australian homes, it’s only natural that the tech questions will be coming faster and more frequently.
Our insights here at Telstra support this, showing that online searches for troubleshooting tech issues in the home is on the rise. More and more Australians are heading online to find answers, with searches such as device set up, software upgrades and connectivity issues topping the list.**
No one can be expected to have all the answers to help with the set up and optimisations of the myriad of PCs, phones, gadgets, software and apps available today. It is a huge ask to keep up to date with how everything works together and it’s difficult to know where you can turn to, what sites you can trust and which tools are safe.
So, to help with this, we have developed a range of trusted resources across:
- Telstra support page
- Telstra’s Crowdsupport
- Telstra Mobile Device Guides
- Telstra’s Cyber Safety Consumer advice
- Telstra Platinum articles
All these resources are a great way to improve knowledge, so you’re fully equipped. Alternatively, you can use them to help give family and friends a little nudge in the right direction so they can help themselves!
CrowdSupport® is our online community to connect our customers on a platform where they can ask questions, or search for answers in a managed tech forum. It’s the place to go for that tricky problem you can’t seem to solve – you’ll often find complex answers here, along with reassurance that you’re not alone in experiencing a particular issue.
For help with mobile services, there is a brilliant set of tips and how to guides for our smart phones, mobiles and tablets. Our range of interactive guides provide easy to follow steps to learn how to set up email, organise contacts, access the internet, to get help with messaging and apps, and much more.
For advice on staying safe online and protecting your privacy, our Cyber Safety page provides top tips for securing your device, helping you protect your personal information, keeping your kids safe with device use along with a set of great resources and tools.
On top of these, our Platinum team have just launched a new series of articles to help with the most common tech issues our customers ask for help with. The articles give tips and advice when setting up new tech, using new features as well as solving and staying out of a tech crisis.
Where to turn to when all else fails, or it’s just too hard
If you simply can’t find the answer, our Platinum team are always here to help. We offer expert support and advice with our ongoing paid subscription services to provide ongoing support online, over the phone or instore. We also have a range of affordable once off services for help when your own go-to geek is not available, or you just need to get something set up or fixed right now!
Our team can provide expert technical advice for most Australian devices. This includes devices purchased from us or from other retailers – it doesn’t matter if your phone or internet service is with Telstra, if you’re a Telstra Platinum customer we can help.
* Telsyte Australian IoT@Home Market Study 2018
** Telstra Brandwatch Report Month End March 2018