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Three behaviours all great leaders possess

Telstra Careers Advice

Posted on November 18, 2019

3 min read

Leaders lead by example. They set the pace by actioning the behaviours they want to see from their teams, stakeholders, and anyone else they have influence over.

In my time at Telstra, I have worked closely with several leaders who have had an enormous influence on the company culture. They’ve made complex things simple to understand and helped me find my courage by showing that they care.

As a leader, I try to show the right behaviour to drive a great culture for my team and try to replicate what I’ve seen excellent leaders do. Here’s what I believe are the most important and impactful behaviours great leaders possess.

Having real conversations

Great leaders have real conversations with the people they work with. Having a human connection with your team influences their productivity and produces great results. Instead of letting things go back and forth over email, you can pick up the phone and easily resolve the issue at hand.

When things aren’t going right, it’s your responsibility as a leader to give constructive feedback to your members and have difficult conversations to get things running again. It’s important to use these conversations to understand your team’s motivations and any underlying issues they may have. This will let you effectively influence your team to achieve the priorities and outcomes you’ve set for them.

Trusting teams to deliver

The very best leaders have trust in their teams and their teams trust them to lead. You may have excellent strategies or an amazing work ethic, but without trust, it will be challenging to achieve results through your team. At Telstra, we want our teams to be able to work quickly and effectively, which is why we empower them to use their expertise to make and act on decisions. It is only through clear communication and connection that your team will feel liberated to voice their opinions and perform to the best of their ability.

As leaders, we have to trust our people to make decisions. Sometimes they might not be right, but you can use it as an opportunity to coach or provide a learning experience in the future. By empowering people and improving their experience as an employee, it repurposes their energy and focus to drive outcomes.

Promoting a fun and energetic work environment

Lastly, leaders need to facilitate a fun and energetic work environment where people genuinely enjoy working together. Telstra is by far the most supportive and inclusive workplace that I have ever worked in. The senior leaders help the team members contribute in their unique way to make the organisation an energetic environment of progress and learning. We encourage people to live our company values and support each other through every moment. Having this culture of support and inclusivity allows our people to grow their careers while being their most authentic selves. 

Interested in joining a genuinely supportive and inclusive work culture? Check out our latest job opportunities.

My round-the-world journey to Telstra

Telstra Careers People

Posted on October 2, 2019

3 min read

At Telstra Vantage™ 2019, I was thrilled to be able to showcase some of the latest projects I’m working on that leverage emerging technologies to improve our lives.

Talking to people from a huge range of industries, I was reminded that knowledge-sharing is what helps turn big ideas into realities. I’m lucky to be able to say that part of my job is spreading the word about tomorrow’s capabilities.

Before joining Telstra, I had worked for tech companies in India, the Middle East, Italy, Finland, Mexico, Ecuador, San Francisco and China. I wanted to expand my global exposure, and, knowing that Australia is at the forefront of innovation, I set my sights on a job here. My brother lives here too, so moving to Australia was the perfect opportunity to find a good balance between work and family.

Working for the right employer is one of the biggest components of career progression, so choosing to join Telstra was a no-brainer. I knew working here would give me the chance to be at the heart of innovation, ensuring safety, security and adoption of new technologies at scale, to drive efficiency and performance.

My role as a Technology Solutions Senior Specialist

In my role at Telstra, innovation is my bread and butter. I work in Telstra Labs where our mission is to identify and recommend new technologies to the business that will help to drive growth.

This means I work with emerging technologies like VR, AR, AI, 5G and IoT to better understand how we can use these technologies to improve our products and enhance our customers’ experiences. No two days are the same, but every day is exciting.

One really cool project I’m working on at the moment is socially engaging immersive entertainment. In a nutshell, this takes VR technology – which has so far been a relatively isolated experience – and transforms it into a social and engaging activity.

For example, if I want to watch a sports game, I can invite my friends and family from anywhere in the world to watch it with me, synchronised frame-for-frame in real-time via virtual headsets. We can also use our digital avatars to make gestures like smiling, winking and high-fiving.

The possibilities for collaborative VR experiences extend beyond the consumer and into the enterprise business realm too. This is just one example of how emerging technologies like VR, 5G and 8K image resolution will reshape our everyday lives.

What makes Telstra different?

I can honestly say that the culture at Telstra is amazing, especially in Telstra Labs. I’m part of a very diverse team from all over the world with a wide skillset, spanning everything from coding and development to business strategy, implementation and partners’ management.

We’re continuously working together to improve our products and help each other solve problems. We complement and challenge each other in a positive way – and that’s an ideal culture to have in any department.

Above all, working at Telstra, I’m empowered to make good decisions. I’m valued, respected and invested in. I’m inspired to innovate and to lead – to try new things and be bold. Rather than being told what to do, I’m told: “Show us what you can do”.

That’s not only great for personal career progression – it also inspires me to help build a better world.

Are you fascinated by emerging technology? Great news – we’re looking for talented people to join our team. You can search and apply for jobs on the Telstra Careers website.

A passion for tech that’s inspiring girls worldwide

Telstra Careers Inspiration

Posted on September 13, 2019

3 min read

I chose to study engineering because of my brother. He was in the middle of a degree and suggested that I give it a try.

Until then, I really didn’t know what I wanted to do. I dreamt of being a chef, an accountant and for a while, an actress. But the first time I thought seriously about my career was when I enrolled in a Bachelor’s degree in Electrical and Computer Systems Engineering at Monash University.

That was five years ago. Since then I’ve gone through Telstra’s Graduate Program and now work in the Customer Co-Creation and Innovation Space in Product Engineering.

My role includes bringing together deep network experts, customers and partners to unlock new technology opportunities for Telstra.

I’m very happy to be working here. The company’s focus on flexibility and professional development has allowed me to seamlessly manage my day-to-day responsibilities. 

The thing that gets me really excited about engineering and technology, and why I love doing what I’m doing, is that it is so versatile and full of real-life applications. It’s about the impact that you are having through the technology solution being developed, as opposed to just playing around with some cool tech.

It’s this passion that I want to foster through Robogals.

Robogals aims to inspire, engage and empower young women to pursue engineering and related fields, and I think that’s what it all comes down to. I had no idea what engineering was about. I was lucky that my brother recommended it, but a lot of people, especially young girls, don’t have that opportunity. That’s why I’m so passionate about what the organisation is trying to achieve.

As the CEO, I’m spearheading a global initiative to encourage young women into STEM. So far, Robogals has run more than 3500 workshops and has reached over 75,000 girls, and over 115,000 students. 

Being part of something that introduces young girls to robotics, coding and other areas of engineering is deeply gratifying. We recently ran a workshop in Melbourne which was to do with binary numbers, something I didn’t learn until my first year of university. But we are able to get girls as young as five years old thinking about this stuff. And they love it. They get so engaged and involved, the little kids especially.

While I recognise that true equality is still a little way off when it comes to women in STEM, I believe that more and more employers are making lasting commitments to gender diversity in the workplace.

Telstra is one of many companies that has endorsed a gender diversity policy in their efforts to foster a more inclusive work environment. Their ongoing support has also enabled me to devote time and energy to Robogals and to see the organisation reach new heights.

Want to learn more about what diversity and inclusion means to us here at Telstra? You can find out more here.

Ready to take the next step in your career? Explore jobs now. 

What does the future hold for voice-based communication?

Telstra Careers Inspiration

Posted on August 22, 2019

4 min read

As the Voice and Video Group Owner and Executive at Telstra, our team is responsible for the millions of voice and video calls that go through Telstra’s products, platforms and networks every day, whether it’s for consumers, enterprises or contact centres. Put simply, our job is to keep Australians connected.

But the nature of these connections has changed over time. We have reached ‘peak telephony’ in the developed world – people are using less traditional voice and SMS and more data-driven messaging applications, a trend that began in 2015.

At Telstra, we find ourselves at the forefront of these communication changes. In order to create a technology strategy that will allow our customers to do business and keep in touch with loved ones, we must be able to accurately predict their future needs.

What does this future look like? Let’s take a look at a few key insights that currently colour Telstra’s voice-based thinking.

Voice-based consumer trends

The switch to mobile is the overarching trend in communications tech that ties almost all others together. Consumers will soon be almost wholly mobile or smart device-based. Small to medium-sized businesses will still see the fixed line as ‘the face of the business’, but most calling will be on mobiles. Large or enterprise businesses meanwhile will shift to unified communications – for every fixed number there will be an associated mobile, and URL calling will become more popular.

These shifts will be enabled by the following technologies:

  • The transformation of all voice and messaging to IP: Eventually all services and network traffic and carriers will be migrated to IP (NBN, VoLTE, IP Interconnect). This enables the provision of enterprise-grade features for business and consumers with fixed and mobile convergence, and a ‘one number, one voice’ experience.
  • Integration to any IP-based endpoint: The number of internet-connected devices is exploding and there are now more IP-based calling devices than mobiles SIM-based devices in the home. Hypothetically each of these could function as an additional communication device in the home or on the road. Smart cars, smartwatches and smart speakers are the first examples of devices with calling and messaging capabilities, but you can expect the likes of smart TVs and others to follow.
  • Scam calling: The communications industry is offering many solutions to the issue of scam calling. SHAKEN/STIR is a certificate-based authentication for IP voice calls equivalent to the HTTPS certificate system on the internet. Combined with real-time call analytics and call blocking capabilities (as well as law enforcement activities), the industry is confident that impact of this scourge can be diminished and eliminated over time.
  • Rich Communication Services (RCS): SMS is still incredibly valuable, as it remains the only ubiquitous messaging service. RCS utilises its unique proposition by providing instant messaging features to SMS (presence, groups, interactions and file transfers). It is native on Samsung and has the potential to integrate to Apple iMessage for seamless operation across all device platforms.
  • Virtual agents (AI): Artificial intelligence (AI) will be better utilised by contact centres, with interactive voice response (IVR) set to improve call deflection. Other promising contact centre technologies include voice biometrics for identification, agent co-browsing, interactive visual responses, click to connect with agents, and automated quality management that can generate reports on customer interactions.

At Telstra, we are perfectly placed to meet the upcoming challenges that will be posed by this transitional period in voice-based communication. We are confident that we’ll continue to provide a higher quality, more reliable and more functional service that offers the customer a far better overall experience.

Keeping Australians connected. It’s what we’ve always done, and it’s what we’ll continue to do.

Are you fascinated by all things communication? Great news – we’re looking for talented people to join our team. You can search and apply for jobs on the Telstra Careers website.  

My career growth: fondue, chocolate and human rights

Community

Posted on July 10, 2019

3 min read

Throughout my career I have sought out roles where social justice and equality are at the heart of what I do.

I have been privileged to work as Diversity and Inclusion Manager at Telstra for the last 6 years, where I manage projects that are all about building an inclusive and respectful workplace to ensure everyone has equal access to a great career here.

I’ve always been someone who is curious about what is happening across the globe, so when the opportunity came up to intern at the United Nations and work on global issues, I grabbed it.

When I approached my leader with the proposal to take a career break for 3 months (unpaid leave) to take on this internship, I was not sure what to expect.

However, my leader and team were so supportive of me growing my skills by working in a globally matrixed environment with governments, trade unions and not for profit organisations. They could also see the benefits this opportunity would give me in my current role.

So at the start of this year, I joined the International Labour Organisation in the Gender, Equality and Diversity team at the United Nations. Leaving my husband and toy poodle dog behind, I packed my warmest winter clothes and relocated to Geneva, Switzerland.

My projects focussed on how to improve disability and accessibility in workplaces through collaboration with governments, private sector and employee organisations.

My highlight was working with the Global Business and Disability Network to produce a webinar about affirmative recruitment practices for people with disability, with speakers joining from Italy, Australia and France.

I would call this experience an opportunity for career growth, not a career break, as I grew personally and professionally during the three months I was there. It also gave me the chance to eat Swiss chocolate every day for three months!

I have returned to work with a greater knowledge of the global context of workplace inclusion and full of ideas to deliver strategies and programs for a global audience. From my experience in Geneva, I saw that private sector, government and NGOs are all tackling similar diversity and inclusion workplace challenges. Although we still have more work to do, it was great to see that Telstra’s diversity programs, like All Roles Flex, Family and Domestic Violence support and diversity recruitment support is in line with best practice globally.

I don’t think I would have been able to achieve so much without the support of my team and Telstra’s All Roles Flex and career break policy.  

Want to learn more about our All Roles Flex policy and search for your next role? Visit the Telstra Careers website.