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Tag: telstra-careers

1 on 1 with our DevOps Security Lead

People

Posted on May 13, 2019

3 min read

Hannah McKelvie lives and breathes cyber security at Telstra because she knows how important it is to keep our software safe.

As part of her role as our DevOps Security Senior Lead, she looks after a talented team of security specialists and testers from our office in Perth.

We caught up with Hannah to get an insight into the innovative cyber security work we’re doing at Telstra and why she loves coming to work every day.

What is DevSecOps, and how is it different from what most companies do with cyber security now?

As part of the traditional software development release flow, security experts need to verify that what is being built is safe for release.

Now, with teams wanting to release to production much more frequently, our challenge is to figure out how to provide the same cyber security expertise but with much greater speed.

Our solution is to make sure there is close collaboration between our security and DevOps teams, which has resulted in a shared accountability strategy.

How have you been making sure security is forefront in your DevOps projects?

Collaboration and relationship building have been key to raising the profile of security within our DevOps teams.

Initially, we incubated our security subject matter experts into the DevOps teams and had people co-located to provide real-time security advice, governance, and skills uplift. They also helped introduce our early Automated Security Scanning technologies.

More recently, we have been working with all our DevOps teams to find people who are passionate about improving the quality of their solutions, specifically with respect to security.

These motivated individuals have enrolled into our Security Champion Program, which is a formal training program supported by technical sessions and online code remediation challenges in a competitive environment.

What are your tips for balancing security and continuous delivery when working on a team project?

It’s important to keep a risk-based view of the world, and one of the things you might want to consider is prioritising higher risk work to be delivered by more mature and sophisticated teams. This helps with balancing the complexity of work with delivery timelines.

At Telstra, we also encourage the Security Champions to advocate for security bugs to be included in the DevOps team’s backlog and ensure we don’t carry too much security-flavoured technical debt.

What are the day to day things about Telstra, which make it a great place to work for developers looking to try something new?

Telstra is ensuring we deliver solutions through a DevOps approach, which makes it an exciting and empowering place for our developers to work. We’re also transitioning to new ways of working, including Agile, which allows us to move at speed.

Ready to take the next step in your career? See where a tech career at Telstra could take you.

Becoming a more agile organisation to deliver on our T22 Strategy

T22

Posted on May 10, 2019

5 min read

At Telstra, we have embarked on a multi-year transformation. 

I have reservations at times about using the word ‘transformation’ as it gets used all too often. However, in this case, I can’t think of a better word. 

Telstra is an iconic business which has been (and will continue to be) an important part of the fabric of Australia. It has gone through many changes and evolutions so now could be seen as just another phase in the inevitable journey over the past 43 years but I think it is more than that. 

There are profound times through all organisational lifecycles where gradual evolution makes sense. However, for us, we have reached a point where all forces mean truly re-thinking how we do business – what we sell, how we create our products and services, how we sell, and how we create an organisation and culture that has the agility to respond to customer needs that are changing more rapidly than ever before. 

Our focus for change comes from a deep commitment to reinvent telecommunications products and services – deliver a level of simplicity, transparency and trust that customers want but underpinned by the best network and world class capabilities. For us this change starts from within. 

In doing so we also need to be transparent that this scale and pace of change is hard, creates uncertainty and impacts people. 

Changing how we work

A critical part of delivering on our T22 commitments at Telstra is changing how we work to allow our people to collaborate more quickly and easily to deliver better, faster outcomes for our customers.

We know it’s a powerful lever in our transformation but that the workplace and workforce transformation is not always prioritised to the same level as other aspects of transformations.

Telstra’s transformation is end-to-end so we are investing in and simplifying the things that impact our employees’ working experience alongside transforming our customers’ experience, our focus on innovative products and technology, and our cost base. We are certainly not there yet, but we are making significant changes to get us there.

Agile will be a powerful lever to drive how we work

And that’s why from July, we’ll start the transition to our Agile at scale model across our organisation. 

It will build on the new structure and operating model we introduced last year, and which is already starting to breakdown silos and hierarchy, and removing other barriers which get in the way of our people doing their best work.

Moving to expand our agile ways of working will enable people from various parts of our company to form cross functional delivery teams that will focus on customer outcomes through fewer hand-offs, better collaboration and the right capabilities to deliver.

But it’s actually much bigger than that. Agile at scale across Telstra will fundamentally change how our business runs, shift our mindset to support our new world and mobilise our organisation around common goals and priorities. 

Not every team at Telstra will move to full-scale Agile ways of working, and some will use tools from across Agile, Human Centred Design, Lean and DevOps where it makes sense.

Engaging our people in our new ways of working

As we move to Agile we’re also focusing on investing in and supporting all our people. Last week we hosted interactive Agile Futurespective events in Sydney and Melbourne – these events were an opportunity to share our approach and design with our people. We wanted to create space to build a shared understanding of what we’re doing, gather feedback on our approach and help to address any questions in real time.  

We’ve designed a common set of ways of working practices for Telstra, and to help everyone at Telstra to understand and learn skills to work in this way, a comprehensive training program is underway.

There is no doubt that this is an ambitious goal and we are only part way through our journey, but we have seen the ability (especially for a large company with a lot of history) to move at pace as we accelerate our change to deliver on our goals. 

We recognise that the change is creating uncertainty, but we equally know we are entering an exciting phase which will see us continue to expand Agile, and adapt our ways of working, to unlock the benefits for our business, people and our customers as we continue our transformation.

Alex’s blog was first published on LinkedIn on 8 May 2019.

Why I applied for the Telstra Graduate Program

Telstra Careers Students

Posted on March 4, 2019

4 min read

I applied for the Telstra Graduate Program because I wanted to be part of an organisation that would allow me to create and build innovative products and services, and I felt like Telstra would help me do this.

I had also worked in a Telstra retail store for many years, so I know how great the company is, and how well it supports its people.

Since starting in the Program last year, I have loved every experience. I haven’t felt like ‘just a grad’. Everyone has been welcoming, approachable and willing to give their time to teach and help me out.

What’s been really beneficial to my career is that I’ve been able to reach out to numerous leaders within the organisation and say “hey, I like the sound of your role, can you tell me about it over a coffee to see if it’s something I want to do?” There’s a lot of career opportunities available here.

What I’ve learnt so far

In my first rotation I worked with our Enterprise Sales and Service team and learnt what it takes to make a sale and deliver the best service possible to some of our largest customers.

I also played a part in developing a national strategy to drive sales, and worked with a wide variety of customers from different industries (both at Telstra offices and theirs) and got to see firsthand how they operate their business.

In my second rotation, I’ve had the benefit of working with our Internet of Things (IoT) M2M Connectivity team. I’ve been able to learn what we need to do to take something from ideation to a fully-fledged Telstra product that we can replicate and sell to our customers.

Across both of my rotations, I’ve been able to work with different areas of the business, grow my network and engage with people all over the world.

I think one of the best aspects of the Telstra Graduate Program is that I haven’t had that feeling of “why am I doing this?” But I have had the feeling of “why am I doing this?”

Another one of the great aspects of the Program is that I been given the freedom to explore where I want to go for my next rotation and have gained the skills and experiences I need to help shape my future career.

Advice I would give to graduates

Make sure you apply for the Program. Most people don’t realise just how big the organisation is and how it touches so many things in everybody’s daily lives.

There are so many great projects that people are working on here at Telstra, which will transform the way we live and work today and in the future.

I’d say that if you want to help shape the future, if you want to be a disrupter, if you want to get out there and do something real as part of your Graduate Program, then don’t look elsewhere, make sure you apply at Telstra.

So what’s next?

My final rotation will be in the IoT Devices and Technology team where I hope to learn about the different technology and devices Telstra offers and how we launch and support them.

My end goal is to take the knowledge and experiences I have gained from my three rotations, and help to create and launch new products.

Learn about Telstra’s Graduate and Internship Programs. 

The world class technology we’re looking forward to working with

Telstra Careers People

Posted on October 19, 2018

6 min read

It was an incredible and exhausting three days, but Telstra Vantage 2018 has come and gone. Thousands of people from all over roved the show floor interacting with humanoids, testing out 5G, and learning about how we can better utilise mixed reality tech in our lives.

The show opened with a Welcome to Country, simulcast from Perth and Melbourne, displayed on screen in real time. It was an incredible feat of technology and made possible by our network.

Speakers ranged from leaders inside Telstra, to New York Times best-selling authors and trailblazers in new tech. Amongst the many events, panels, and tech demos we caught a glimpse of what possibilities the networks of the future will bring.

Here’s just some of what we saw at Vantage that’ll forever change what we work on at Telstra and how we do it:

Maroushka smiles outside the Vantage show floor

Connected Play, #GirlBosses, and Our Exciting Future

My favourite experience was definitely getting to mess around with Sphero robots thanks to the Telstra Foundation and Code Club Australia. The app-enabled, programmable balls help kids to unlock their coding skills through connected play. I really wish that was a thing when I was in school!

I love that the Telstra Foundation has long-standing partnerships with organisations like Code Club Australia, because it means together we can deliver more programs that increase digital literacy for young people.

Telstra Foundation boxes on the show floor

We had the chance to hear from some incredible women that make me proud to work at Telstra including Robyn Denholm, Group Executive Strategy and Finance, Katherine Boiciuc, Enterprise Operations Executive, and Ayala Domani, Director of Innovation. They emphasised the critical role that gender diversity plays in supporting companies to innovate and flourish in a time of unprecedented disruption.

The panel of leading women in tech, led by Boiciuc

It was also a highlight to hear Neha Narula from the MIT Media Lab on the advance of cryptocurrency and how the internet of value has the potential democratise access to money.

Technology is the growth engine in an ecosystem that governs how we interact with each other and the world around us. Vantage gave me the opportunity to better understand the technology we enable through our network like cryptocurrencies, eSports, mixed reality and our market-leading work with 5G. It also served as a reminder that humans will always be at the centre of the technology we aspire to create or improve in the future.

Maroushka Saldanha, Sustainability Consultant

 

Kim smiles for the camera before entering the show floor

Being ‘that’ nerd, optimal creativity, and humanoids

Throughout the jam-packed 3 days, I learned about new and emerging tech, interacted with humanoids, and was scanned to see what type of dog I resembled using artificial intelligence (apparently, I’m a smart, friendly poodle who gets along with people easily, which isn’t too far off from the truth!).

The interactive booths were great to showcase the tech in action, but some of my favourite sessions included listening to influential speakers on the main stage. During New York Times Best Seller Daniel Pink’s keynote, I learned that my optimal time to be ‘creative,’ was later in the day, which surprised me as I usually spend my evenings relaxing or exercising (i.e. not reaching my creative potential). Since then, I’ve been slowly adding more creative activities to my life including writing this blog!

Telstra shows off its locator technology

Another great session was called “Unstoppable Force Meets Irresistible Objective: Empowering Women in Technology,” hosted by Katherine Boiciuc, Enterprise Operations Executive. Featuring an amazing and diverse panel of female leaders, I loved hearing about their perspectives on what we can do to encourage young women to get more involved with STEM opportunities at an early age. Robyn Denholm, Group Executive Strategy and Finance, mentioned that we need to change our views on what technology leaders look like so girls can confidently say, “I want to be that nerd!”

Reflecting on my childhood, I was fortunate that my dad encouraged my sisters and me to build websites and learn HTML at a young age. This helped me discover my passion for designing digital applications as an UX Designer.

Ready player one! Kim tests out Fortnite over a 5G internet connection

Leaving Vantage, my mind was full of endless possibilities. From helping kids code to providing opportunities to disadvantaged youth, I’m excited to see how we can use the technologies around us and work closely with our communities to create lasting change.

Kimberly Nguyen-Don, UX Designer

 

Alex steps up to the plate before entering the Vantage show floor

Software Defined Networking, Democratising Data, and the future of 5G entertainment

From 5G to the connected workplace, the demonstrations and keynote addresses were awe-inspiring from start to finish. I’ve always wanted to experience the power of a technology showcase first-hand, and being one of the biggest in the southern hemisphere, Vantage didn’t disappoint!

It would be too hard to single out a specific event that I enjoyed the most. The presentations from Robyn Denholm on our ‘Connected Workforce’ future was fascinating but so was hearing about her empowering perspective on the future of telecommunications through 5G and software-defined networking.

The 5G network centre was ready to show us what it could do

In a different vein was New York Times Best-selling author Daniel Pink who presented on “The Science of Timing”. He explained how we can unlock our most productive selves. Coming from a Sales and HR background, I loved hearing about all of these in equal measure!

I was transfixed by Director of Digital Currency at MIT Media Lab, Neha Narula, on her views about the future of digital currencies and ‘democratisation of data’. A standout was the closing keynote with our two Aussie cave rescue divers, Craig Challen & Dr Richard Harris! See? It’s hard to pick a single event!

I loved the demonstration of Telstra’s capabilities across both our international Ventures portfolio and experiencing the future of 5G. With the Telstra Ventures presentation, we had the opportunity to hear from four very different start-ups utilising AI to accelerate their product development. Of particular interest to me was real-time data analysis and IoT solutions in agriculture.

Finger on the trigger, gamers were impressed by the wireless speeds

Alexander Austin, Enterprise Graduate

Missed Vantage but wanted to hear from some of the speakers for yourself? Be sure to check out Telstra Vantage™ TV to see some of the amazing events we talked about.

Here’s some of the best advice our mums ever gave us

People

Posted on May 11, 2018

1 min read

This Mother’s Day, we’ll take the opportunity to love and appreciate our mums, grandmothers, and mother figures alike for all they’ve given us.

They’ve imparted wisdom throughout our lives, which has inspired us to create this blog.

We’ve asked some of our people what was some of the best motherly advice they’ve received that they still use to this day. Here’s what they told us: