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Tag: telstra-careers

My career growth: fondue, chocolate and human rights

Community

Posted on July 10, 2019

3 min read

Throughout my career I have sought out roles where social justice and equality are at the heart of what I do.

I have been privileged to work as Diversity and Inclusion Manager at Telstra for the last 6 years, where I manage projects that are all about building an inclusive and respectful workplace to ensure everyone has equal access to a great career here.

I’ve always been someone who is curious about what is happening across the globe, so when the opportunity came up to intern at the United Nations and work on global issues, I grabbed it.

When I approached my leader with the proposal to take a career break for 3 months (unpaid leave) to take on this internship, I was not sure what to expect.

However, my leader and team were so supportive of me growing my skills by working in a globally matrixed environment with governments, trade unions and not for profit organisations. They could also see the benefits this opportunity would give me in my current role.

So at the start of this year, I joined the International Labour Organisation in the Gender, Equality and Diversity team at the United Nations. Leaving my husband and toy poodle dog behind, I packed my warmest winter clothes and relocated to Geneva, Switzerland.

My projects focussed on how to improve disability and accessibility in workplaces through collaboration with governments, private sector and employee organisations.

My highlight was working with the Global Business and Disability Network to produce a webinar about affirmative recruitment practices for people with disability, with speakers joining from Italy, Australia and France.

I would call this experience an opportunity for career growth, not a career break, as I grew personally and professionally during the three months I was there. It also gave me the chance to eat Swiss chocolate every day for three months!

I have returned to work with a greater knowledge of the global context of workplace inclusion and full of ideas to deliver strategies and programs for a global audience. From my experience in Geneva, I saw that private sector, government and NGOs are all tackling similar diversity and inclusion workplace challenges. Although we still have more work to do, it was great to see that Telstra’s diversity programs, like All Roles Flex, Family and Domestic Violence support and diversity recruitment support is in line with best practice globally.

I don’t think I would have been able to achieve so much without the support of my team and Telstra’s All Roles Flex and career break policy.  

Want to learn more about our All Roles Flex policy and search for your next role? Visit the Telstra Careers website.

From intern to Pen Testing lead – meet Ben

People

Posted on June 24, 2019

3 min read

Ben Tudor has been part of the Telstra team for nearly seven years. He started in our Summer Vacation Program, before landing a place in our Telstra Graduate Program. He’s now our Penetration Testing – Senior Lead, which sits in our Cyber Security team, and he looks after a team of highly skilled Penetration Testers.

I caught up with Ben to find out about his career, the innovative projects he’s currently working on and the opportunities available to Pen Testers here at Telstra.

Can you tell us about your role and what your team does?

I lead a team of highly skilled Penetration Testers – effectively, ethical hackers. Ultimately, we are responsible for assessing applications and products that are both sold and developed by Telstra, ensuring that they meet both our security requirements and protect our customer data.

How has your career evolved at Telstra?

I started at Telstra as a Summer Vacation student in our Mobiles space. Following that, I worked as a Graduate within our Mobiles Engineering teams, before moving into the Cyber Security team. Since then, I’ve been involved in Penetration Testing, both performing assessments, and more recently leading the team.

Are you able to give us an insight into any innovative projects you’re currently working on?

The sheer volume of work that we perform across the business means that we always have the opportunity to investigate and assess new and innovative products.

A key focus area at the moment is the movement towards Internet of Things (IoT) – and the development of new assessment methodologies to meet this growing area. Other developing areas include 5G, software defined networks and big data products.

What does a career path in Pen Testing look like at Telstra? 

Due to the size and scope of our team there are endless opportunities to develop yourself. From new graduates starting their journey, to our senior Penetration Testers with over 20 years’ experience, every day brings a new challenge, allowing our team to build up skills across multiple domains.

Additionally, because of the size and scope of our wider Cyber Security team, there are opportunities to develop into other areas of cyber security, giving you the ability to look at other domains that you wouldn’t necessarily be able to elsewhere.

Why do you enjoy working at Telstra? (And why should someone join our team?)

Telstra is incredibly flexible – in our team, we are lucky enough to have people across multiple states and locations, including a number of people who work in remote locations. The sheer size of Telstra also means that the opportunities are endless and that the opportunity to build your career across multiple domains and areas of the business is incredibly valuable.

Applications for this year’s Summer Vacation Program are opening soon. Find out more.


Starting a career in UX

Advice

Posted on June 11, 2019

3 min read

I’ve long been attracted to creative pursuits. But at the same time, I’ve always loved technology. For the longest time, we were taught these two fields were opposites – it was numbers and logic on one end, and creativity and expression on the other.

I thought the closest way for me to bring these two fields together was through a Bachelor of Game Design. So that’s what I studied first, and from that, I began working as a concept artist and environment designer for a game studio.

During this time, I found I wanted to do more with technology. I wanted to use technology not just for technology’s sake, but to improve the lives of other people. I wanted to solve real-world problems and create engaging experiences. So, I enrolled in a Master of Interaction Design at Monash University, and that was the start.

While doing my Masters, I got the opportunity to fine-tune my focus when I discoveredUX design. That, to me, felt truly like the best of both worlds. Through my studies, I created interactive prototypes and user experiences for use in the health, education, communications and lifestyle industries, which was incredibly rewarding because it was about making a real, tangible difference. I knew that I was going to pursue user experience and interaction design as a career.

The thing about user experience is that it isn’t limited to any specific sphere. When people think of user experience design, they immediately jump to interfaces and excellent customer service. But it’s far more diverse than that: we live in a world with many different technologies that allow for many different kinds of user experiences. UX designers can’t be stagnant. Nowadays there are so many modes of interaction, such as virtual reality and voice-based interaction as seen in products like Amazon’s Alexa and the Google home. With the rate technology is being developed and adopted, one of the greatest challenges I’ve found is that you need to not only be knowledgeable in UX practices, but also in the latest technologies and their limitations.

If I had to give a piece of advice to budding UX designers, it would be to remember that User Experience is not purely visual.

There’s a difference between UX and UI, and we must remember there’s such a huge variety of people in the world, and they are all going to interact with technology in different ways.

It’s important to not only keep up to date with the rapidly changing world of technology but also ensure that the experiences you are creating are inclusive, intuitive and a delight to use.

If you’re interested in this rewarding and challenging field, I definitely recommend attending a workshop or meet-up to find out first-hand what it’s like to work as a UX specialist. There are also many fantastic online resources to up-skill in UX design if you’re looking to bring user-centric practices into your existing work.

Being a UX designer is about meeting user’s needs and expectations. For making people’s lives just that bit smoother, there’s nothing better.

Interested in a tech career at Telstra? Explore opportunities now.

1 on 1 with our DevOps Security Lead

People

Posted on May 13, 2019

3 min read

Hannah McKelvie lives and breathes cyber security at Telstra because she knows how important it is to keep our software safe.

As part of her role as our DevOps Security Senior Lead, she looks after a talented team of security specialists and testers from our office in Perth.

We caught up with Hannah to get an insight into the innovative cyber security work we’re doing at Telstra and why she loves coming to work every day.

What is DevSecOps, and how is it different from what most companies do with cyber security now?

As part of the traditional software development release flow, security experts need to verify that what is being built is safe for release.

Now, with teams wanting to release to production much more frequently, our challenge is to figure out how to provide the same cyber security expertise but with much greater speed.

Our solution is to make sure there is close collaboration between our security and DevOps teams, which has resulted in a shared accountability strategy.

How have you been making sure security is forefront in your DevOps projects?

Collaboration and relationship building have been key to raising the profile of security within our DevOps teams.

Initially, we incubated our security subject matter experts into the DevOps teams and had people co-located to provide real-time security advice, governance, and skills uplift. They also helped introduce our early Automated Security Scanning technologies.

More recently, we have been working with all our DevOps teams to find people who are passionate about improving the quality of their solutions, specifically with respect to security.

These motivated individuals have enrolled into our Security Champion Program, which is a formal training program supported by technical sessions and online code remediation challenges in a competitive environment.

What are your tips for balancing security and continuous delivery when working on a team project?

It’s important to keep a risk-based view of the world, and one of the things you might want to consider is prioritising higher risk work to be delivered by more mature and sophisticated teams. This helps with balancing the complexity of work with delivery timelines.

At Telstra, we also encourage the Security Champions to advocate for security bugs to be included in the DevOps team’s backlog and ensure we don’t carry too much security-flavoured technical debt.

What are the day to day things about Telstra, which make it a great place to work for developers looking to try something new?

Telstra is ensuring we deliver solutions through a DevOps approach, which makes it an exciting and empowering place for our developers to work. We’re also transitioning to new ways of working, including Agile, which allows us to move at speed.

Ready to take the next step in your career? See where a tech career at Telstra could take you.

Becoming a more agile organisation to deliver on our T22 Strategy

T22

Posted on May 10, 2019

5 min read

At Telstra, we have embarked on a multi-year transformation. 

I have reservations at times about using the word ‘transformation’ as it gets used all too often. However, in this case, I can’t think of a better word. 

Telstra is an iconic business which has been (and will continue to be) an important part of the fabric of Australia. It has gone through many changes and evolutions so now could be seen as just another phase in the inevitable journey over the past 43 years but I think it is more than that. 

There are profound times through all organisational lifecycles where gradual evolution makes sense. However, for us, we have reached a point where all forces mean truly re-thinking how we do business – what we sell, how we create our products and services, how we sell, and how we create an organisation and culture that has the agility to respond to customer needs that are changing more rapidly than ever before. 

Our focus for change comes from a deep commitment to reinvent telecommunications products and services – deliver a level of simplicity, transparency and trust that customers want but underpinned by the best network and world class capabilities. For us this change starts from within. 

In doing so we also need to be transparent that this scale and pace of change is hard, creates uncertainty and impacts people. 

Changing how we work

A critical part of delivering on our T22 commitments at Telstra is changing how we work to allow our people to collaborate more quickly and easily to deliver better, faster outcomes for our customers.

We know it’s a powerful lever in our transformation but that the workplace and workforce transformation is not always prioritised to the same level as other aspects of transformations.

Telstra’s transformation is end-to-end so we are investing in and simplifying the things that impact our employees’ working experience alongside transforming our customers’ experience, our focus on innovative products and technology, and our cost base. We are certainly not there yet, but we are making significant changes to get us there.

Agile will be a powerful lever to drive how we work

And that’s why from July, we’ll start the transition to our Agile at scale model across our organisation. 

It will build on the new structure and operating model we introduced last year, and which is already starting to breakdown silos and hierarchy, and removing other barriers which get in the way of our people doing their best work.

Moving to expand our agile ways of working will enable people from various parts of our company to form cross functional delivery teams that will focus on customer outcomes through fewer hand-offs, better collaboration and the right capabilities to deliver.

But it’s actually much bigger than that. Agile at scale across Telstra will fundamentally change how our business runs, shift our mindset to support our new world and mobilise our organisation around common goals and priorities. 

Not every team at Telstra will move to full-scale Agile ways of working, and some will use tools from across Agile, Human Centred Design, Lean and DevOps where it makes sense.

Engaging our people in our new ways of working

As we move to Agile we’re also focusing on investing in and supporting all our people. Last week we hosted interactive Agile Futurespective events in Sydney and Melbourne – these events were an opportunity to share our approach and design with our people. We wanted to create space to build a shared understanding of what we’re doing, gather feedback on our approach and help to address any questions in real time.  

We’ve designed a common set of ways of working practices for Telstra, and to help everyone at Telstra to understand and learn skills to work in this way, a comprehensive training program is underway.

There is no doubt that this is an ambitious goal and we are only part way through our journey, but we have seen the ability (especially for a large company with a lot of history) to move at pace as we accelerate our change to deliver on our goals. 

We recognise that the change is creating uncertainty, but we equally know we are entering an exciting phase which will see us continue to expand Agile, and adapt our ways of working, to unlock the benefits for our business, people and our customers as we continue our transformation.

Alex’s blog was first published on LinkedIn on 8 May 2019.