Business and Enterprise | Telstra Business Awards |

Rewarding the small businesses driving Australia forward

By Michael Ackland April 14, 2022

Our judges have combed through the more than 24,000 small businesses that were nominated for this year’s Telstra Best of Business Awards. We’ve singled out a few incredible businesses that demonstrate the resilience and ingenuity of the Aussie small business community.

At a gala event in Sydney, we’ve just announced the national winners of our annual Telstra Best of Business Awards categories. Each winner is outstanding in their field and their recognition is well deserved. After over 25 years of rewarding exceptional leaders and small and medium businesses, this year’s cohort are among the best.

This year’s theme was Local Leadership, highlighting the businesses that are building thriving communities and contributing to their local neighbourhoods – a massive 96 per cent of consumers consider small businesses an integral part of their communities. We’ve also increased our focus on diversity and inclusion in the Best of Business Awards, both in the entry process and in creating new awards categories.

The national winners of the 2022 Telstra Best of Business Awards are:

2022 Telstra Best of Business Awards Progressing Australia Award national winner: Pakko (QLD)

Pakko creates out of the box packaging. Since 2017, the dedicated team of designers and packaging specialists has produced custom solutions for businesses of all shapes and sizes. The judges said that Pakko recognised a lack of local manufacturing in its industry in Australia was making it difficult for businesses to grow.

2022 Telstra Best of Business Awards Accelerating Women Award national winner: She’s A Crowd (NSW)

She’s A Crowd makes cities safer for women. By collecting and mapping crowdsourced data about women’s unsafe experiences, She’s A Crowd aims to address unsafe areas in city planning and close the gender data gap. The judges said that strong social values and accelerating action against inequality was in She’s A Crowd’s DNA.

2022 Telstra Best of Business Awards Building Communities Award national winner: West Australian Shalom Group (WA)

The West Australian Shalom Group runs Shalom House, a residential rehabilitation centre. The program focuses on restoration and reintegration, and everyone leaves 100% debt free, with a current drivers’ license, a car, and full-time work. The judges noted that Shalom House was a successful business that has grown through truly building and supporting the community it works with. The model that the team has developed has the potential to be scaled nationally and internationally and has a reach that ripples far wider than just the participants of its program.

2022 Telstra Best of Business Awards Championing Health Award national winner: Ear Science Institute Australia (WA)

With 1 in 6 Australians having some form of hearing loss, Ear Science Institute Australia works to raise awareness and enhance the lives of those living with ear and hearing disorders through innovative treatments. The judges said they were blown away by the huge impact this business was having, both in Australia and internationally.

2022 Telstra Best of Business Awards Embracing Innovation Award national winner: Sea Forest (TAS)

Sea Forest cultivates a natural solution to climate change. The eco-tech company is among the first to commercially grow Asparagopsis, a native red seaweed with the ability to significantly reduce livestock methane emissions. In selecting Sea Forest, the judges highlighted the business’ world class innovation in science, manufacturing and supply-chain management making direct and measurable impact on a globally significant problem – climate change.

2022 Telstra Best of Business Awards Indigenous Excellence Award national winner: Killara Services (NSW)

Killara (formerly GJK Indigenous Solutions) is an Aboriginal owned and operated cleaning company. Killara is Supply Nation certified and creates real pathways for Indigenous Australians to gain access to sustainable employment. Founded by Jasmine Newman, great granddaughter of Aboriginal activist Bert Groves, Killara aims to engage, employ and empower.

2022 Telstra Best of Business Awards Outstanding Growth Award national winner: Complete Home Filtration (WA)

Complete Home Filtration designs, manufactures, and installs water filtration solutions to deliver premium in-home water. One hundred percent Australian, the company prides itself on helping fellow Australians access the best water possible. The judges noted that Complete Home Filtration has demonstrated that a clear vision and ingenuity can drive tremendous growth for Australian small businesses.

2022 Telstra Best of Business Awards Promoting Sustainability Award national winner: Sea Forest

The judges said that Sea Forest was a remarkable business creating a new industry, delivering productivity benefit for the farming industry, in addition to making a significant, global impact on climate change through the reduction of methane gas.

Winners making change in their communities

These winners have made a meaningful and positive impact in the communities and industries that they operate in, and they should celebrate their success. 2021 was every bit as disruptive to normal business operations as the year before it, so we commend them for their resilience and their ability to survive, grow and thrive in difficult conditions.

The judging process included in-depth interviews with a range of senior business leaders, including Small Business Australia Director, Bill Lang, Thankyou’s co-founder and Managing Director, Daniel Flynn, SWIISH co-founder and media personality, Sally Obermeder and Qantas’ Group Executive Strategy, People and Technology, Rob Marcolina, among others.

We had an incredible inaugural year for the Telstra Best of Business Awards, and we’re looking forward to continuing to support small businesses around the country in the year ahead. Nominations for 2023 are now open.

Meet The New High Street
Telstra Business Awards |

Meet the new high street: how Australian small businesses have evolved for the future

By Campbell Simpson June 12, 2020

It’s been a challenging time for Australia’s small businesses, and as they reopen, we want to help reintroduce them to the country in a new light. They say that ‘necessity is the mother of invention’ and this has certainly rung true for many businesses that haven’t just adjusted ‘for now’ but have evolved for the future. We caught up with some of our inspiring Business Awards alumni to understand how they’ve innovated for the long term.

Berry Springs Tavern, NT

2019 Telstra Northern Territory Small Business Women’s Award winner

“From the first week of restrictions, we re-did our menu and pricing as a priority, to minimise food waste and ensure it’s affordable for people. We then adapted the drive-through bottle shop to include take-away food, so we essentially became a drive-through pub,” said Business Owner Leah Sloan.

“We also worked out our staffing and where to redirect our people, as it was important to us to find as many jobs as possible to keep people employed. This is what spurred our new coffee van which, even though hasn’t made us money, has kept someone employed and has been well received by the community.

As we were selling quite a few takeaway meals, we launched our online order app which is a huge progression for us. Within the first week, we were the top NT user and 14 in Australia! We also implemented QR code ordering so that customers can order from their table. Even though it’s been challenging times, from a tech point of view it’s forced us to evolve and has pushed us into a new space.”

Kalleske Wines, SA

2015 Telstra South Australian Small Business Award winner

Michael Pratt, Marketing and Packaging Coordinator at Kalleske Wines says it’s their contingency planning that has kept their business afloat.

“Luckily, we already had plans in place in anticipation of shutting down, so in the first week, we were calling customers and implementing virtual offerings in lieu of the face-to-face interaction previously generated from our Cellar Door. We’ve offered free postage to SA customers, and have done live tastings with people through Zoom and posting sample bottles beforehand. We’ve been receiving positive feedback so plan to continue those.

We’ve also been doing wine sessions called Barossa Happy Hour which is a virtual half-an-hour winery tour with a tasting to go with it, and have started posting short videos where we talk through the comparison of new and last vintage wines.

We’ve always prided ourselves on the personalised service we provide our customers and by offering even more flexibility and unique experiences we believe can continue bringing the Barossa Valley to people’s homes in a whole new way.”

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WE’RE OPEN ALL LONG WEEKEND⁠ Kalleske Cellar Door is open for wine and platters all June long weekend. The cellar door team has thoroughly cleaned our entire cellar door ready for you! Come in for one of our beautiful Regional Produce Platter with a glass of wine. Maybe you would rather one of our hand selected wine flights with your platter or try our paired wine and food tasting.⁠ ⁠ We are 7 Days, 10am to 5pm at 6 Murray St, Greenock and if you would like to make a booking please call us on 08 8563 4000⁠ ⁠ Wine & Food Pairing | Regional Produce Platters⁠ Wine Flights | Indoor & Outdoor Spaces | Beautiful Garden⁠ ⁠ #weareopen #kalleske #barossa #mybarossa #barossawine #greenock #organic #platters #foodandwine #Welcomeback⁠ ⁠ https://www.kalleske.com/cellardoor

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Capital Chemist, ACT

2017 Telstra Australian Young Business Women’s Award winner

Pharmacist and Managing Partner Elise Apolloni believes that Capital Chemist Wanniassa is a healthcare hub and an essential service for the Canberra community and their health care needs.

“Now more than ever, people have needed a familiar voice or face, and we have had to make a few changes to continue to offer this service and connection.

We’ve implemented protective wear for our pharmacists and team members, and now also offer contactless home delivery and home flu vaccinations. We are deviating from the traditional medicine dispensing model and instead are accepting huge volumes of medicine requests via email, fax and telephone order.

We have big crosses all over the floor to indicate social distancing measures, and our team currently operates in two groups that never cross paths, so if one person of one team contracts COVID, we can continue to provide health care to the community while the other team is in isolation.

Even in these difficult times, it has been an absolute pleasure to help people on the front line during this pandemic. Not all heroes wear capes, but I certainly know quite a few in these times that are wearing white pharmacist jackets, exhausting themselves and their teams, so we don’t let our communities down!”

Maree Pigdon Sewing, VIC

2019 Telstra Victorian Small & Succeeding Award finalist

After owner Maree Pigdon closed her ‘in-person’ sewing school due to restrictions, she suddenly went from teaching 12 sewing groups of approximately 85 students in total each week, to zero.

“In response, we immediately launched a new ‘Online Sewing Club – The Virtual Sewing Room‘. This is a monthly membership consisting of weekly 1.5-hour group sewing lessons via Zoom and access to our new private Facebook group where students can post what they are sewing, ask questions and connect with others in the group. The sessions consist of an educational segment, then we open it up for participants to share what they are sewing and finish with a Q&A.

This has been a huge success. The feedback from members has shown that they love learning from the comfort of their own home, connecting with other likeminded people and have their sewing questions answered. They’ve also shared that being part of the club has helped them sew more, knowing they were going to have accountability each week to show everyone what they had been making. It’s helped them continue to learn and develop their skills while supporting their wellbeing by staying connected.

Our members consist of our regular in-person sewing students as well as new nationwide sewers, and even internationally in New Zealand. We had planned to implement an online sewing club as part of our strategy and the COVID-19 restrictions provided us with the perfect opportunity to launch it when people and our market really needed it.”

Busselton Jetty, WA

2019 Telstra Western Australian Social Change Maker Award finalist

“Busselton Jetty Inc is a not for profit organisation operating WA’s major tourist attraction and since closing in March we have been significantly impacted by lost tourism income,” said Lisa Shreeve, CEO at Busselton Jetty Inc.

“We have been very innovative during this time though and were the first business in Western Australia to move to Virtual Tours, eight days after we closed including a Live Tour of the Underwater Observatory every day at 9am and 2pm for international and domestic audiences delivered 8m below the ocean surface with Telstra Wifi!

We also have 13 other free Tours on our website including Yoga, Personal Home-Made Weights, Dancing, Walking and Running on the Jetty, a virtual Train Ride on the Jetty and Marine Education Workshops for homeschoolers. We have also carried out personal Birthday Greetings Underwater, upgraded our Online Shop to include high demand items such as home-made marine-themed face masks and puzzles.

Our Jetty staff brainstormed in late March what we wanted to be most proud of when the COVID-19 pandemic was over and we came up with a list of things we could do to help the community, while also ensuring we gave more than we took. Community spirit is strong with initiatives such as tree planting, beach clean-ups, creation of face masks (shared with older volunteers) and we’ve also shared our learnings with other local businesses to help them get online too.”

Kuluin Mufflers, QLD

2019 Telstra Queensland Small Business Women’s Award winner

Angie Mansey, Business Owner of exhaust specialist business Kuluin Mufflers said their biggest concerns were having to shut their doors and not being able to get steel from warehouses in Sydney and Melbourne.

“In order to keep everything afloat, we acted really quickly to use bulk savings to buy three months’ worth of stock, so we didn’t get stuck when borders between states and territories closed. We also cut any extras and invested extra savings towards our online presence. I updated all our digital platforms myself so we could continue selling through our website and online channels.

All our major advertising opportunities like an annual charity we are involved in and our monthly car clubs were cancelled, so instead we’ve supported and partnered with other local businesses like a catering company, hand sanitiser and even local dealerships.

Client feedback has been great – it turns out people have had the time and space at the moment to work on their own projects.”

Bruny Island Cheese, TAS

2013 Telstra Australian Business of the Year

“We’re an artisan cheesemaker, bakery, craft brewery and organic dairy farm in the Southern end of Tasmania – we’re a small business that punches above its weight in terms of profile and reach,” according to Nick Haddow, Managing Director at Bruny Island Cheese and Beer Co.

“Before COVID-19 we were tracking well with a strong cellar door bringing in half our revenue, and 3000 cheese club members around Australia. Then the restrictions hit and we suddenly lost our cellar door revenue, and winter program food and wine events around Australia got shut down.

We responded by turning to our online community and asking for their support which has been extraordinary. We launched a pop-up shop in North Hobart which has been well received, and also started a home delivery service of produce boxes that support 40 other Tasmanian small businesses and their products. We moved from a monthly to weekly offering of a ‘survival box’ rather than a special occasion purchase. We’ve found this has met a need within the community and plan to continue it long term.

This period has forced us to respond to the challenges and reimagine everything we do – there isn’t a corner of our business that we haven’t shone a light on or questioned its relevance.”

Biologi, NSW

2019 Telstra New South Wales Emerging and Energised Award finalist

Lucy Kuper, Managing Director at Biologi has been overwhelmed by the support from their community during this time.

“We control our entire process from plant to bottle so weren’t affected in that way, and our strong online platform has really helped us. We’ve focused on community engagement and how we can serve engaging and helpful content to them while they’re bored at home.

Through our social and EDM channels, we started having a daily presence that hasn’t even been directly tied to Biologi. We’ve had many guest speakers from make-up artists, nutritionists, an acupuncturist, a nutritionist, influencers, mummy bloggers, acne survivors and even dating expert Mel Schilling.

We’ve had people exchange their personal struggles with skin conditions, and have also kicked off ‘Friday Facials’ to teach people how to do facials at home with whatever products they have access to. We’ve also been sending ‘random acts of kindness’ in the form of free care packages to a random person every day.

Our self-care tips and offerings have been so well received by the community that we’ve even had to hire another customer service member for our team.”

Telstra Business Awards |

An update on the 2020 Telstra Business Awards

By Michael Ackland April 24, 2020

Due to the ongoing impact of COVID-19, we have made the hard decision to cancel this year’s Telstra Business Awards.

It’s important to acknowledge the current environment our small and medium business community is facing, and our focus is on supporting them the best we can.

It’s also important to us that our awards program offers the rewarding experience our entrants deserve, and that all events take place in a safe environment.

We appreciate the Awards are an important way to recognise small businesses and want to thank everyone who took the time to enter or nominate someone in this year’s program.

One of the highlights of our Finalists’ Awards journey, is the expert knowledge and insights they receive. For the first time, we will be opening this content up for entrants to access via online Masterclasses, articles and exclusive educational content opportunities via our partners. We hope this content will help these businesses navigate these challenging times.

We look forward to running the Telstra Business Awards again in 2021, and until then, we hope you can help us continue to support the Australian small business community.

Telstra Business Awards |

Still open for business: how our Business Awards alumni are adapting through COVID-19

By Michael Ackland April 15, 2020

While Australian small businesses face the impacts of COVID-19, many are coming up with innovative ways to adapt and help their customers and the greater community.

We’re supporting them through a number of ways, and we’re calling upon the rest of Australia to support the local businesses in their communities. Here’s a snapshot of how some of our talented Business Awards alumni have pivoted during this challenging time.

From spirits to sanitiser

Southern Wild Distillery - Telstra Business Awards Alumni

With such a high demand for hand sanitiser, we’re seeing many clever distilleries switching their production to fulfil this need.

One of these is Tasmanian-based Southern Wild Distillery, which has sadly been impacted greatly with much of its business connected to bars, clubs and the restaurant industry. But even with all of this going on, distiller George Burgess decided to stop making gin and invest in making hand sanitiser for the community.

Southern Wild has since produced over 1000 litres of hand sanitiser for those most vulnerable in the community, including the aged care sector, homeless shelters and children with immunity issues. It has been inundated with requests for help and is now working with the government to help secure materials to continue production.

Great Southern Distilling Company has also shut down its cellar doors and switched distillery production to developing hand sanitizer for local hospitals, doctors and high-risk community needs.

Manly Spirit Co has also innovated and is now making hand sanitiser, including throwing in a 50mL bottle free with orders.

Adapting to survive and succeed

Active Truth - Nadia Tucker - Telstra Business Awards Alumni

Active Truth, a maker of performance activewear across an inclusive size range, has had to act fast to change its manufacturing processes and how the business is speaking to their community. With many of its fabric suppliers unavailable and offshore production on hold, Active Truth has pivoted to different materials and is focusing on particular styles and designs.

Active Truth has moved a lot of its manufacturing to Australia, and the team have been implementing an alternative marketing strategy with a strong focus on content and collaborations with like-minded brands.

2016 Telstra NSW Business Awards winner Sendle is a competitive mail house that delivers between Australia and the US. As an essential service, Sendle is fully operational and has changed its delivery practices to ensure the safety of recipients by implementing strict health and cleaning protocols and offering contactless delivery.

Since the government announced the closure of all gyms across Australia, 2015 Telstra NSW Start Up Award winner Flow Athletic has pivoted and moved its classes online, so people can still exercise from the comfort of their homes. Flow Athletic is also offering small one-on-one training sessions outdoors.

Since the closure of bars, restaurants and cellar doors, 2013 Telstra Australian Business of the Year Bruny Island Cheese is now organising delivery boxes with cheese, bread, wine and meat that Hobart area residents can purchase from its website.

2019 Telstra Queensland Small and Succeeding Award winner Street Science performs high energy stage shows and runs engaging hands-on workshops. Normally held at schools, kids parties, shopping centres and community events, it hasn’t been able to run its workshops in person – but it’s now pivoted to holding virtual science lessons through its website.

Street Science - Steve - Telstra Business Awards Alumni
Telstra Business Awards |

Never a better time to back yourself

By Michael Ackland February 26, 2020

More businesses than ever were nominated in last year’s Telstra Business Awards – our program that celebrates and recognises Australia’s most innovative small and medium businesses and not-for-profits, and helps propel them to greater heights. It’s an incredible testament to the talent and innovation of our local businesses, but we noticed something missing amidst all those nominations.

Australians are innovative and dedicated, but we can also be a humble bunch. We had a record-breaking number of submissions for the Telstra Business Awards last year, but only a fraction were self-nominations. Businesses weren’t backing themselves – others had to do it for them. There’s no time like the present, and there’s never been a better time to back yourself and your business!

We’re now in our 28th year of the Telstra Business Awards, and we’re still as dedicated as ever to showcasing this nation’s exceptional businesses. The awards are more than just an opportunity to spotlight exceptionalism – they’re an opportunity for all entrants to learn more about their business and truly back themselves.

Previous award-winners have included Stone & Wood, MYOB, Brookfarm and Big hART. Winning a Telstra Business Award recognises you as part of an exclusive alumni, and brands you as one of the nation’s best businesses.

The award also gives you and your business access to this network to forge relationships with Australian business leaders.

Furthermore, you get unprecedented insight into your business with our Business Benchmark Report – personalised, in-depth insights, advice and guidance to help shape the future of their operations.

You also get access to masterclasses and networking events, as well as the added exposure of being recognised as a Telstra Business Award winner.

There’s no better time to back yourself than in this year’s Telstra Business Awards. Of course, if you know of an outstanding business that deserves recognition, absolutely nominate them yourself. Find out more about the categories and how to enter today.