How To |

Your biggest Telstra Home Internet questions answered

By Luke Hopewell August 27, 2021

When it comes to Home Internet, we know you’ve got questions. How do you fix your internet when it drops out? How can you speed up your home Wi-Fi? What’s the best modem for work-from-home? Here are the answers to your biggest questions.

Your internet questions answered

Why does my internet keep dropping out?

If you’re experiencing a lot of service interruptions for your home internet, we have some suggestions for you. Whether due to planned maintenance or just bad luck, most internet connections go down every now and then (even ours!).

But to help make outages and downtime a thing of the past, we’ve put a 4G SIM Card into our Smart Modem Gen 2. That means if your main nbn connection goes down, you’ll connect to our 4G back-up service, backed by Australia’s largest mobile network. You’ll need to be in a 4G coverage area to connect to the back-up service, and the back-up speeds are capped at 25/5Mbps (actual speeds may be lower).

To make sure your Smart Modem Gen 2 is working on the mobile network before or during an outage, check the lights on the back of the device. Here’s what the lights on the modem mean and what you can do to troubleshoot.

Why is my internet slow?

When you take up a home internet plan with Telstra on the nbn, we’ll let you know the plan’s typical speeds during busy periods. The speeds you’ll experience may be slower, due to things like your in-home connection or wiring and the number of devices accessing your Wi-Fi.

The speeds you can get are also impacted by the technology nbn co has made available at your address. This is particularly true If you’re on Fibre-to-the-Node (FTTN), Fibre-to-the-Basement (FTTB) or Fibre-to-the-Curb (FTTC).

If you’re on these technologies, we’ve also recently introduced new capability which for many FTTN, FTTB and FTTC customers, lets us provide you with reliable information at point of sale about the maximum possible speeds at your address, so you can select a plan that you’ll get the most benefit from and not be charged for something you cannot use.

If your connection type is FTTN, FTTB and FTTC we’ll also email you with the maximum possible speeds at your address after you’ve connected or upgraded and provide you with options if your connection can’t support the maximum speeds of the speed plan you’ve chosen.

If your Telstra internet is slow, we recommend looking at your stats in the My Telstra app. There you’ll find not only your speed but also how to troubleshoot if you think it’s too low.

What is the difference between nbn and Wi-Fi?

It’s easy to get confused, but the nbn and Wi-Fi are two different things.

The nbn is the national broadband network. It’s the internet connection that comes into the home (like power, gas or hot water) and stops at a wall plug. Your Wi-Fi is what distributes the internet connection around your home using a Wi-Fi modem.

Why can’t I get Wi-Fi in all areas of my house?

The strength of your Wi-Fi is entirely dependent on both your modem and where it’s placed.

Not all modems are created equally, either. They seem like a plain black or white box, but they’re packed with important antenna technology that won’t give you a great experience if the manufacturer or ISP has cut corners to save cash.

Our Smart Modem Gen 2 is built to fan coverage out over your home, and if your place is too big to be covered, we have boosters that pair easily and effortlessly extend your own coverage.

More than that, we also have a money-back guarantee for your whole of home Wi-Fi coverage! Here’s how to get the Telstra Home Wi-Fi Guarantee.

How to fix Telstra Home Internet

How fast is my internet, and how do I do a speed test?

To measure your Telstra Home Internet speed, you’ll want to use our built-in Speedtest tool.

Powered by Ookla, the world’s leading speed test provider, it’ll tell you exactly how fast your line is so you can diagnose any potential issues.

Simply navigate to speedtest.telstra.com to get started.

Alternatively, you can do a speed test inside the My Telstra app.

How can I view my Telstra account?

You don’t have to pick up the phone to do some troubleshooting on your account.

We’ve just launched our new My Telstra app for both Apple iOS and Google Android, which is designed to be a one-stop-shop for all your Telstra needs. We have also created a number of self-service videos to help you with your basic service needs. The new My Telstra app helps make self-service, billing and tech support a lot easier.

You can manage your services and payments, get help, check for outages and track orders – all while you’re at home.

The app has also been designed with accessibility at the forefront, built to be compliant with the Web Content Accessibility Guidelines 2.1.

What is the Telstra Smart Modem 2?

The Telstra Smart Modem 2 is one of the best bits of kit we’ve put out in a long time. Not only does it give you strong Wi-Fi signal around the house, it’s actually smart.

The modem itself is constantly talking to the network, getting data on what’s happening in the background and optimising itself for best results. And if the connection from nbn does drop out, the modem – will automatically connect to the 4G back-up service. You’ll need to be in a 4G coverage area to connect to the back up service, and the back-up speeds are capped at 25/5Mbps (actual speeds may be lower).

With our modem, an outage from the nbn. It’s the best Wi-Fi for work-from-home.

How to fix slow Telstra Wi-Fi

Slow Wi-Fi can be a killer, but you don’t need to put up with it.

A lot of bad Wi-Fi problems can be solved simply by moving your modem, for example.

Ideally, you want to set up your Smart Modem Gen 2 in a central location where you will use your wireless devices. If you have it at the far end of your home away from your television, laptop, or smartphone, you’re likely going to experience poor connectivity and slow speeds (even if it is connected).

Wi-Fi signals have a tougher time travelling through dense objects, so it’s best to achieve a clear line of sight between the modem and your devices. Check that your furniture, television, or even cupboards aren’t in between the modem and your device.

There are also many sources of radio interference in the home, from appliances to reflective surfaces. Fortunately, minimising the impact of this interference is easy.

Some appliances, such as microwaves and cordless phones, operate on the 2.4GHz spectrum when active. You may notice your connection stability degrades when you’re heating up leftovers for lunch. Ensure your modem isn’t set up next to these devices.

Fridges and other appliances made of metal, such as your stove, reflect radio waves and can cause issues. Try to place the modem so that the Wi-Fi can travel to as much of your house as possible without passing through the kitchen at all.

Bear in mind that mirrors have a thin layer of metal inside of them. As tempting as it can be to keep your modem out of sight, avoid setting it up inside a mirrored wardrobe.

Can I get a Telstra signal booster for my home Wi-Fi?

If you need a good Wi-Fi booster that works seamlessly with your Telstra Smart Modem 2, we’ve got something for you.

We know that some of our customers – especially those living in larger homes with lots of rooms to cover, or in an apartment block with digitally ‘noisy’ neighbours – might need a little Wi-Fi boost. If you’d like your home or office Wi-Fi network to stretch its legs a little further, or if you need help reducing or resolving black spots, we have a whole of home Wi-Fi solution that’s simpler than ever.

Utilising EasyMesh technology, Telstra Smart Wi-Fi Boosters (Gen 2) integrate seamlessly with the Telstra Smart Modem, acting as additional hotspots. As customers move around the house, the network enables their device to seamlessly switch to the strongest Wi-Fi signal.

We’re also guaranteeing you whole-of-home Wi-Fi coverage with our boosters. Better signal, or your money back. It’s that simple.

Here’s how to get the Telstra Home Wi-Fi Coverage Guarantee.

How long does it take to get connected to Telstra Home Internet?

This depends on your connection at home.

If you’ve got an available line into your home, it can typically take between two to four days for activation. If you need a technician to pop over, however, it can take up to 10 days.

The best part about getting connected to Telstra, however, is that your Smart Modem Gen 2 is ready to connect you to the internet as soon as you get home. Thanks to a 4G SIM card in the modem, it’s ready to go as soon as you get home, giving you connectivity before your service is fully activated. You’ll need to be in a 4G coverage area to connect to the backup service, and the back-up speeds are capped at 25/5Mbps (actual speeds may be lower).

And we’ve got dedicated nbn specialists in all of our stores, so you’ll deal with a real person from when you leave the store through to the time you’re connected, up and running.

How do I find out how much data I have left?

Most of our new consumer nbn plans come with unlimited data, so you don’t have to worry about your usage.

If you’re on an old plan, however, you’ll be able to check how much data you have left on your Telstra Broadband service through the My Telstra app. Here’s how:

  1. Open the My Telstra app on your smartphone;
  2. Tap the “Services” icon at the bottom of the app;
  3. Scroll to your Internet service and tap it;
  4. From here, you’ll see details on how much you’ve used, and how much you have left.

The My Telstra app will also help you to get additional data on your service if you need to.

Related: How to get the MyTelstra app

What internet is available at my address?

As the National Broadband Network (or nbn) is now “functionally complete”, you’ll now be on one of a range of technologies.

Depending on your address, you’ll be connected to the fibre network directly (FTTP); connected to fibre at the end of your street (FTTN); connected to the fibre outside your property’s curb (FTTC); connected to fibre via your apartment building (FTTB), or on an older version of fibre (HFC).

Each of these technologies works with our equipment, and we charge the same regardless of your connectivity.

To find out what’s available in your area, check out our Home Internet Checker.

The facts about Telstra Home Internet

How can I get a Telstra 5G Home Broadband?

Right now, our 5G Home Internet is still invite-only as we ramp up to making the product available in more places. Over the next 12 months, we’ll be scaling up so more people can get in on the action, especially as 5G continues to evolve and when mmWave is available.

Related: Telstra 5G Home Internet – everything you need to know

How fast is Telstra nbn?

How fast are we? Real fast.

We have a range of plan options available to suit your needs.

What to do with old Telstra modems?

You might have a bunch of old network devices kicking around at home that you don’t need. It’s time to bring them out into the light, because we’ll recycle them for you, free of charge.

Drop your old modem at any Telstra Shop, and we’ll take it off your hands to make sure it’s responsibly and ethically broken down and recycled.

All part of the way we’re designing for a better environmental tomorrow, including reducing the size, weight and virgin materials in our boxing and shipping processes.

Why are Telstra’s nbn plans priced higher than others?

It’s simple: not all nbn providers are created equal.

We also invest heavily in purchasing capacity (bandwidth) from the nbn so that you can get a more reliable connection and fast speeds during peak congestion times; helping ensure you can work, school and stream with less interruptions.

With more demand in the home, it’s important we continue invest and maintain the great experience. In fact, we purchase more capacity (bandwidth) compared to all other NBN providers.

We also provide our customers with flexibility. The fine print will always get you in the end and we want to keep it simple so we’ve removed lock-in contracts. Plus soon, if you take up a new plan and receive a modem, you’ll be able to just return it if you choose to leave. Until then all you may have to pay is the remainder of your modem cost if you leave within 24 months.

If you buy online, you even skip our $99 standard connection fee, so it’s cheaper and easier to get started than ever. No surprises when you receive your first bill!

So when you’re browsing around for your next nbn plan, make sure you keep these tips in mind and understand that not all providers are created equally!

Entertainment |

Help make your next match a win, no matter who’s online at home

By Nathan Gumley October 6, 2020

In the heat of the moment, there’s nothing more irritating than a spike of unexpected lag that robs you of a well-deserved chicken dinner. And then you hear the TV streaming from the other room… GG. There goes any chance of keeping up with your squad for the rest of the night.

Online gaming lives and dies on the bandwidth of two things: your home network and your Internet connection. The gamers here at Telstra – and there are thousands of us! – know this, and some of us have been working behind the scenes within the business on a special project.

If you’re a Telstra fixed broadband customer, you probably already know about the Smart Modem included for new customers on sign up; it’s our award-winning, Australian designed broadband modem with built-in 4G backup for if your fixed line goes down. We love it – it makes our lives easier as well as yours, helping keep you online if there’s a network outage and making it simpler to get Wi-Fi throughout your home.

It turns out our Smart Modem is actually gutsy enough to run DumaOS, the ultra-configurable operating system from Netduma. If you’re a hardcore gamer, you might already have heard of DumaOS – it already runs a few gaming routers out there with expensive price tags on them. So, when we were exploring the best way to give our Telstra gamers a boost, it was a pretty easy decision… but we want you to put it to the test to see how it stacks up.

Telstra Game Optimiser is designed to give gamers a competitive edge. We’ve already taken steps to optimise our network for gaming, but the big opportunity is within your own home network. Game Optimiser on an eligible Smart Modem helps combat network congestion by prioritising gaming traffic and gaming devices over other internet-connected devices and traffic in your home, and helps reduce lag by letting you choose what bandwidth your device needs.

It also improves your multiplayer competitiveness by helping you hand-pick the closest servers to improve latency for the game you’re playing. It works for more than just games, too – you can use Game Optimiser’s network monitor to spot bandwidth-hogging programs and devices, helping you to switch off a pesky system update or unexpected download when you’re about to settle down to a movie.

We know that milliseconds matter in gaming, even more than they do with a video call or a big download. In that moment, you want everything to run smoothly. There are millions of gamers in Australia and a lot of them choose to play with Telstra on our leading network when it comes to latency*. Now we have a way to give you more control and help improve the latency experience of your gaming.

As we get closer to the commercial launch of Game Optimiser, we want our most avid eligible gaming customers to see how it can help. We’re running an early access program to an open beta with most of the final functionality of Game Optimiser, and we’d love your expert feedback.

The setup is as seamless as it can be – subscribe and we’ll take care of updating your Smart Modem’s software automatically. From there, test your experience across whatever online games and devices you like best, and with whatever network congestion you normally put up with at home, and let us know what you think. We’ll use that feedback to improve Game Optimiser before and after its official launch.

We’re running the open beta for customers with an eligible Telstra Smart Modem Gen 2 and nbn fixed broadband plan that want to give it a try, as well as all our own in-house gaming fanatics, from now until November 9 – when we officially launch Game Optimiser. Fixed wireless and nbn Basic speed plans unfortunately won’t work with Game Optimiser. Open beta customers will automatically roll onto a one-month free trial on 9 November, followed by a paid subscription one month later for $10 a month plus your existing nbn charges if you don’t cancel before the end of the trial.

We really think that Game Optimiser is going to make a difference where it counts. Millions of game consoles, gaming PCs and home network routers are plugged in around the country with default settings that can be improved by Game Optimiser. More importantly, we’ve already seen the improvement that Game Optimiser makes to the pings of our favourite game servers and the advantage that prioritising gaming traffic in your home network brings to your gaming experience.

If all this sounds pretty tempting for that next iso-session of Fortnite or Valorant or League of Legends, you can learn more about Game Optimiser and sign up here.

Things you need to know

* Telstra ranked #1 for nbn average round trip latency performance. ACCC Measuring Broadband Australia – Report 9 – May 2020.

Telstra Game Optimiser Open Beta will conclude on 9 November. From 10 November all eligible Telstra nbn customers will be able to add on Telstra Game Optimiser with a one-month free trial, then the subscription is $10 per month, plus your existing nbn plan charges. Open Beta customers will automatically roll into the one-month free trial followed by paid subscription if they do not cancel their subscription prior. Requires Gen Smart 2 Smart Modem. Incompatible with Fixed Wireless and with nbn Basic speed plans. Customers looking to participate in the beta trial will need a modem serial number beginning with CP and to check their MyTelstra app to confirm eligibility.

nbn | Network | Tech and Innovation |

How we worked with the CSIRO to guarantee whole-of-home Wi-Fi coverage for you

By Bernhard Severin July 22, 2020

We’re on a crusade to make your home internet experience better. From the front door to the back porch, we want to ensure that your home broadband is more reliable than it has ever been before thanks to our Smart Modem and our Smart Wi-Fi Booster. So when developing our new Wi-Fi coverage guarantee, we went straight to the team linked to the invention of Wi-Fi: Australia’s CSIRO. Here’s how we worked with them.

From the lab to the lounge room

Wi-Fi performance is usually tested in a laboratory environment and for a long time, Telstra has been testing the Wi-Fi performance of our modems in our own sophisticated test lab.

This has served us well and has helped us to develop some of the most advanced Wi-Fi solutions available to customers, however it’s a highly technical and sometimes theoretical approach, which attempts to simulate the customer experience and we have increasingly felt that it doesn’t replicate what our customers are doing at home and how they use their Wi-Fi devices while going about their typical home activities. We felt we were missing out.

Whilst we needed to continue the testing in the lab, we decided to also move Wi-Fi performance testing out of the lab and into the home, to be more representative of our customers’ behaviours and also give us the information we needed to develop our whole-of-home coverage guarantee.

In our first attempt at getting closer to the customer, we worked with a third-party to test in a dedicated overseas test house, completing more than 8,000 individual test measurements.

This gave us great insights about our Wi-Fi highlighting some challenges and areas where we could do better. But we still felt the results were too technical, too removed from customers and we decided we needed to test Wi-Fi in Australian conditions, in a typical customer home, in order to truly understand what our customers are going through.

Welcome home

To ensure our Wi-Fi equipment works as well inside the home as it does in the lab, we had to first get a home to test it in. That’s why, right now in Western Sydney and away from any possible interference, we’re rooming with our friends at CSIRO’s Data61 division in a six-bedroom home in which we can make our Wi-Fi promises real for customers.

When you move into a new home, you bring with you all your stuff to make new treasured memories. When we moved into a new home with the CSIRO, we brought trunks and trunks worth of gear. Laptops; tablets, mobile phones; Telstra’s Smart Modem and Smart Wi-Fi Boosters; routers; antennae; other vital measurement gear, and a whole team of experts to use it all. We even brought with us a little robot that had the sole task of roaming the test house 24 hours a day for weeks to measure the Wi-Fi signal in every single corner of the residence to ensure we could guarantee whole-of-home Wi-Fi. And he’s not even the hardest-working member of the team!

For more than six months, our team worked with the CSIRO team to measure and improve the performance of our devices.

We began testing real-life customer scenarios to understand the challenges that our customers face. We tested the impacts of the walls in the house on Wi-Fi strength and how interference from common household items such as microwaves, baby monitors, fridges and other Wi-Fi devices such as mobile phones could stop our customers from using their Wi-Fi the way they want to.

We tested the performance of Wi-Fi across multiple rooms to understand the performance when gaming, for home office setups and when using Wi-Fi devices in outdoor areas such as the garage and other outdoor areas.

Through these tests, we were looking to collect performance metrics like radio signal strength over various distance; down/upload speeds in different rooms using single and multiple devices and a wide range of other important real-world metrics.

It was important to make sure that our Smart Modem and Smart Wi-Fi Boosters work in real homes for real customers and to make sure we have measured this correctly. We had the test certified by the experts who helped build Wi-Fi for the world.

Feeling the heat(map)

The team determined the Wi-Fi quality by performing multiple tests under different scenarios again and again and again as represented in the heatmaps below.

The ultimate goal was to ensure customers could get wall-to-wall Wi-Fi and use all of their devices everywhere in their home the way they wanted to – the heatmaps we created helped us to make sure we delivered on that promise.

When our customers get Telstra’s Smart Modem delivered, they will most likely have to install it in the place NBN Co installed their point of connection, e.g. their phone socket. In our test house, our Smart Modem was connected in the bedroom at the far end of the house and for Wi-Fi to reach the other side it had to go approximately 26 metres and get through a number of walls made from plasterboard, single and double brick which all reduced the Wi-Fi signal.

As you can see from the initial test on the left in the below image, that’s exactly what happened.

Although the modem was able to provide a Wi-Fi signal to the other side of the house, the speed and coverage dropped the further away from the modem we tested.

When we connected the Smart Wi-Fi Booster Gen 2 and extended the Wi-Fi signal by establishing a Wi-Fi mesh network, the coverage went from three bedrooms to six in a matter of minutes, with more than an incredible 100Mbps throughput across the house, as you can see in the below image on the right.

The Telstra Smart Wi-Fi™ Booster Gen 2 is a wireless booster for your Telstra home Wi-Fi network, and it’s one of the first in the world to be certified against a new wireless technology standard that’s scalable, more efficient and more suited to houses of all sizes – it’s called Wi-Fi EasyMesh™.

With a simple two-step setup, the Smart Wi-Fi Booster Gen 2 connects automatically with your Smart Modem Gen 2 to boost your network around the home.

Better Wi-Fi, guaranteed

Thanks to our work with CSIRO Data61, we’re now able to guarantee whole-of-home Wi-Fi for our customers.

The new add-on gives customers our Smart Wi-Fi Booster (Gen 2) for just $12 per month over 24 months (or you can purchase it for $288 outright). The Smart Wi-Fi Booster (Gen 2) pairs with our Smart Modem to improve a customer’s Wi-Fi speed and coverage.

Telstra Smart Wi-Fi Booster

We’re serious about promising consistent Wi-Fi coverage, from the back porch to the front door and everywhere in-between. That’s why if our customers still don’t have reliable coverage in every room after 30 days, they can cancel their Smart Wi-Fi Booster repayments with no further charges and receive a one-month credit.

We want Australians to understand that not all nbn providers are created equal.

With the industry focused on nbn connectivity, we’re striving to deliver the best experience on that connectivity. When compared to other service providers, only we can guarantee wall-to-wall Wi-Fi coverage.

We’re proud to have worked closely with the CSIRO team linked to the invention of Wi-Fi. Their work changed the world, and to partner closely with them is a scientific thrill. The Data61 team worked with us to build the testing environment, to endorse the overall testing methodology and to develop the test plan, including conducting applied research using wireless technology such as software-defined radio, advanced signal processing, and multi-antenna technologies.

We feel privileged to be able to walk in the shoes of our customers in our Wi-Fi test house and believe we are the only ISP in Australia that has a dedicated Wi-Fi test house.

We are continuing to work with Data61, using the test house for Wi-Fi device testing to further understand the challenges our customers face, including the growing number of connected devices in the home, as well as the increasing expectations of Wi-Fi performance as more and more of us rely on our home networks for work, school and entertainment.

Things you need to know
nbn™ network customers only.
Maximum 4 boosters per service.
If you cancel, any additional boosters provided to you free of charge must be returned within 14 days. $200 non-return fee applies.

Devices | nbn | Network | Tech and Innovation |

We’re guaranteeing whole-of-home Wi-Fi coverage

By Michele Garra July 17, 2020

From the front porch to the back door, we’re putting our money where our mouth is when it comes to giving you reliable whole-of-home Wi-Fi. This is our new Wi-Fi guarantee.

Strong Wi-Fi everywhere you need it

This year we have all come to appreciate our home Wi-Fi networks more than ever.

It has connected some to their work; helped others find work and entertained us along the way. Even when we haven’t been able to be out in the world, Wi-Fi has brought us closer in our hours of need.

If – like many Australians – your Wi-Fi coverage is limited at home, your experience could be limited or impaired.

Some nbn™ customers, especially those with larger, double brick or multiple-storied houses, struggle to connect devices in rooms that are far away from their modem. There is also a limited understanding of how to improve Wi-Fi without delving into the world of repeaters and bridges or purchasing expensive Wi-Fi routers.

That’s why we’ve got an easy and inexpensive solution, backed by our new Wi-Fi coverage guarantee.

The new add-on gives customers our Smart Wi-Fi Booster (Gen 2) for just $12 per month over 24 months (or you can purchase for $288 outright). The Smart Wi-Fi Booster (Gen 2) pairs with our Smart Modem to improve a customer’s Wi-Fi speed and coverage, while avoiding interference in the home.

We’re serious about promising consistent Wi-Fi coverage, from the back porch to the front door and everywhere in-between. That’s why if our customers still don’t have reliable coverage in every room after 30 days, they can cancel their Smart Wi-Fi Booster repayments with no further charges and receive a one-month credit.

In pilot customer trials, we haven’t found a Wi-Fi coverage problem we couldn’t solve with our Smart Modem and Smart Wi-Fi Booster (Gen 2) which won awards at last year’s Broadband World Forum.

Utilising EasyMesh technology, Telstra Smart Wi-Fi Boosters (Gen 2) integrate seamlessly with the Telstra Smart Modem, acting as additional hotspots. As customers move around the house, the network enables their device to seamlessly switch to the strongest Wi-Fi signal.

The setup will also proactively help monitor and improve service, as well as diagnose problems and potentially help customers solve common issues.

Doubling down on reliability

Telstra Smart Wi-Fi Booster

We want Australians to understand that not all nbn providers are created equal. With the industry focused on nbn connectivity, we’re striving to deliver the best experience on that connectivity.

When compared to other service providers, only we can deliver the more reliable home Wi-Fi experience. We know about a quarter of customers experience at least one network outage each month and we’re the only provider that can keep their voice and data connected as our Smart Modem fails over to Australia’s best mobile network. The mobile backup is all about having peace of mind creating a harmonious house – kids can keep studying, home phone calls can continue, and online gaming and video streaming can still happen.

Reliability and our ongoing commitment to innovation are one of the few reasons why we have recently hit a big milestone – over two million Telstra Smart Modems have been delivered to our consumer and business customers. We’re also delivering our fastest nbn speeds ever (typical evening speeds of 44Mbps/NBN50; 88Mbps/NBN100) with the lowest latency of any provider during evening hours when gaming and video streaming are most likely to happen in homes across the nation. This means less buffering and waiting so customers can relax and enjoy their evening.

“And finally, only Telstra can guarantee whole-of-home Wi-Fi with our new Wi-Fi Guarantee launching today. We are the only service provider that can guarantee coverage in every room of your house or you can cancel your Telstra Smart Wi-Fi Booster repayments at no extra cost.”*

Check out our Wi-Fi guarantee satisfaction commitment to see how you can get your home covered or your money back.

Things you need to know

*Telstra Wi-Fi Guarantee is available to nbn customers for 24 months from the date a customer purchases a Telstra Smart Wi-Fi Booster. If you’re not satisfied with your Wi-Fi coverage and we can’t resolve your concerns with additional support and boosters within 30 days, you can cancel your remaining booster repayments. Any additional boosters provided to you free of charge must be returned within 14 days. $200 non-return fee applies. Maximum 4 boosters per service.

Devices | Network |

How we’re helping deliver better in-home Wi-Fi coverage

By Luke Hopewell July 3, 2020

There is more than meets the eye in the Telstra Smart Modem Gen 2. Inside this smart, white box is world-leading connectivity features that can take your home into the future.

Coverage and speed are two of the greatest pain points that disrupt Wi-Fi users the most. Now that we’re all working from home more, having dependable and fast Wi-Fi is super important. That’s why we created the Smart Modem Gen 2 and the Smart Booster Gen 2 to ensure a great home Wi-Fi experience when you need it most.

Today’s connected homes depend on Wi-Fi to deliver a range of services from video calls to online gaming and streaming movies. With all the new connected devices in the home – from TVs right through to security cameras on the edge of the home – we need to make sure that users can connect what matters most quickly, easily and reliably.

We’ve worked hard to make sure that the Smart Modem Gen 2 is one of the most capable home broadband modem around. It’s not only incredibly powerful, but also relentlessly simple to set up.

Telstra Smart Modem

As soon as you take the Smart Modem Gen 2 out of the box, the 4G mobile backup is ready to go. That means you can connect to the internet as soon as you plug the power in, even if your home service hasn’t yet been activated.

As soon as you switch on, you’ll be able to connect to your new wireless network. Smart band-steering means that a single network name can spread around your home, intelligently switching between 2.4GHz and 5GHz when you connect each individual device so you don’t have to fiddle with the settings.

With EasyMesh built-in, you can use our plug-and-play Smart Booster Gen 2 to create an in-home mesh network for whole-of-home coverage if you need a bit more range. The EasyMesh-compatible Smart Modem Gen 2 creates an environment where you can use your devices around the home without having to worry about where you will and won’t get coverage.

Experiencing consistent coverage means your home is ready to connect a whole range of future-devices, including smart appliances, lighting, sensors and entertainment systems. We’ve also built the Smart Modem Gen 2 and the Smart Booster Gen 2 for speed, with speedy 802.11ac and multiple antenna channels for better performance (4×4 MIMO).

Father and daughter using smart home control panel in smart home of the future

To make sure you’re getting the speed you need, our Home Dashboard app can help you find out all sorts of information about your network. And if you do ever need technical support, the Smart Modem 2 has advanced diagnostic tools built-in so we can diagnose your issue faster.

The Smart Modem Gen 2 gives you more than just good coverage and fast Wi-Fi speed: it gives peace of mind for now and into the connected future.

Things you need to know:

The Telstra Smart Modem requires 4G coverage and backup mobile speeds are limited to 12 mbps download and 1 Mbps upload. Acceptable Use Policy applies. Maximum of 4 Smart Boosters per broadband service.