Female hospital patient with digital tablet, smiling
Devices |

Keeping hospital patients connected to their loved ones

By Michael Ackland September 18, 2020

We’ve all had to adapt to new circumstances during the age of COVID-19, especially in Victorian healthcare facilities. Patients being treated for COVID-19 are often isolated from their loved ones to prevent the spread of the virus. We want to make sure that these patients have the contact with their families they need, which is why we’re teaming up with Samsung to donate tablet devices to local hospitals.

This week, in conjunction with our partners at Samsung, we’ll be rolling a delivery of tablets and SIM cards to 20 hospitals in Victoria so elderly and vulnerable patients in isolation can feel connected to the outside world again.

Hospitals will receive shipments of the Samsung Galaxy Tab Active Pro, a great tablet that has been specifically chosen for its rugged design, allowing the tablets to be cleaned regularly between use. This is important to ensure that patients remain connected while limiting the spread of infection between wards. The tablets are also ready to go with SIM cards from Telstra.

We know how important it is for patients to stay connected with their family and friends, especially when they’re going through such a difficult time. Hospitals and health staff have told us how important it is on the frontline, and we’re happy to do anything we can to help.

They say that laughter is the best medicine, and while we wait on a COVID-19 vaccine, sharing a laugh with friends and family is so important to help these patients feel connected. It’s not a warm hug and a held hand by the bedside, but it’s solace to those cut off for an extended period of time during treatment.

Royal Melbourne Hospital, Austin Hospital, Alfred Hospital, Dandenong Hospital, Eastern Health including Box Hill, Maroondah and Wantirna, Northern Hospital, Western Hospital, Geelong Hospital, Monash Health including Monash Medical Centre, Dandenong Hospital and Casey Hospital, Mercy Health including Werribee and Heidelberg, St Vincent’s Hospital and La Trobe Regional Hospital will all receive devices.

At least two devices will be given to each hospital in the program, ranging up to 25 devices depending on the need, the number of patients and the number of COVID-19 wards.

We’d like to thank our partners at Samsung for helping us get vital connectivity to patients who need it most during these challenging times.

Samsung Note20 Ultra 5G
Devices | Tech and Innovation |

Hands-on with the Samsung Note20 Ultra 5G: the work-hard/play-hard superphone

By Luke Hopewell August 21, 2020

The Samsung Note20 range has landed, and this year it’s all about 5G, with every model powered by our incredible network. We’ve got our hands on the Note20 Ultra 5G, and after putting it through its paces, we’re seriously impressed. Here’s what we love.

The S Pen is mightier than the sword…

You know what it is, but you’ve never experienced it like this before. The latest S Pen on the Note20 Ultra 5G features everything you loved about previous models, and then some.

Simply click it out from its resting place inside the device and you’re greeted with a range of productivity and creativity apps designed to take you to the next level.

Popping out the S Pen with the screen off jumps you right into the Screen-Off Memo app for quick notations, or for those more detailed annotations, Screen Write allows you to quickly jot notes on a screenshot or photo.

Two really cool features of the new S Pen we love are both the ability to write notes and convert them into text that syncs to your PC, and the ability to Audio Bookmark, which lines up your notes with your audio recordings for easy meeting or class reference notes.

The S-Pen also works as a Bluetooth remote, complete with gestures for helping you navigate your device and even trigger the camera shutter from up to 10 metres away. Nifty.

Pair all that with the new fast refresh rate screen, the Note20 Ultra’s writing and drawing experience is smoother than ever, making it feel less like a gadget and more like a truly elegant pen.

…but if you’re into swords, the gaming performance is incredible…

It takes a lot of grunt to run a mobile gaming rig, and the Note20 Ultra won’t break a sweat when running your games at top performance. It’s designed for great games anywhere they happen.

The Note20 Ultra 5G gives you the fastest processor ever in a Galaxy device and up to 12GB of RAM for PC power in your pocket. All that good gear is powered by a 4500mAh battery to keep you gaming when the competition scrambles for the power outlets.

Plus, the edge-to-edge Dynamic AMOLED 2X Infinity-0 Display pushes out bright, crisp and vivid graphics for all your viewing needs.

And with Wi-Fi 6, a Wi-Fi Optimiser and our incredible 5G capabilities, you’ll always have the speed you need to play at your best.

…and the camera combo is mind-blowing…

Samsung has spent 2020 bringing the wow with its cameras, and the Note20 Ultra 5G takes great gear and makes it even better.

With a total of three cameras on the Note20 Ultra, you have a bagful of professional-grade lenses ready to go. There’s a 12-megapixel Ultra Wide Camera, 12-megapixel Telephoto Camera (with 50x zoom for truly incredible results), and a whopping 108-megapixel Wide-angle camera to capture scenes in eye-popping detail.

All that is backed up by a new laser autofocus sensor system for the rear cameras, producing sharp shots when it counts.

These cameras work together to produce stunning images, but the real stunner comes in the form of Pro-Grade Video. 8K video to be precise, giving you a camera that’s set to produce stunning images for now and into the next generation of screens. It also goes beyond pro-grade resolution, also packing pro-grade tools and effects in the revamped camera app so you can make something truly cinematic with nothing but your smartphone.

And don’t forget about the 10-megapixel Selfie Camera on the front of the device to keep you looking your best.

…all powered by Australia’s best 5G!

Every Samsung Note20 device in this year’s range is powered by our incredible 5G capabilities. We’ve got Australia’s best 5G and you’ll feel the power in your hands with the new Note20 5G and Note20 Ultra 5G.

We continue to roll out Australia’s best 5G to more and more cities and regional centres, and the Galaxy S20 Ultra is built to access the incredible speeds our network has to offer.

The possibilities 5G* offers are extensive. Its potential to deliver high speeds and low latency can enable not only fast download speeds for our customers, but also unlocks capacity for thousands of new devices working together on our network.

Check our coverage maps to find out more about 5G near you.


This great new range of gear is game-changing, and we’re excited to carry them.

From today, we’ll be stocking:

MRO 24-months
Samsung Galaxy Note20 5G 256GB   $68.70 (min. cost $1649 over 24 months plus chosen plan costs)
Samsung Galaxy Note20 Ultra 5G 256GB  $83.29 (min. cost $1999 over 24 months plus chosen plan costs)

The Samsung Note20 5G and Note20 Ultra 5G are available from 9am, 21 August 2020.

The range will be available on a 24-month payment term and as an add-on to our month-to-month plans.

To find out more, check out our hands-on video above.

Samsung Galaxy Note20 - 20 Ultra
Devices | Tech and Innovation |

Samsung Note20 5G and Note20 Ultra 5G: portable PC power meets 5G speed

By Luke Hopewell August 6, 2020

Samsung is back with the latest addition to its legendary Note range with both the Samsung Galaxy Note20 5G and Galaxy Note20 Ultra 5G. Both pack a newly-improved S Pen, and PC power you can take anywhere. Best of all, every model in this year’s Note range is powered by our awesome 5G network for the speed you need.

Announced overnight at Samsung’s virtual Unpacked event, the Note20 range is the most stunning Note yet. It takes everything you’ve loved about the Note range and makes it smarter in every way.

At the centre of the Note experience is the powerful S Pen, and this year’s Note20 series soups up the S Pen like never before. It features a smoother writing experience than any Note model previously, and it works like a remote control for your camera, music and more1. Plus you can even translate your handwriting into text and sync it to a compatible computer for maximum usability2.

This year you get more screen space with the 6.9″ Dynamic AMOLED2x Infinity-O display on the Note20 Ultra 5G, and the  6.7″ Super AMOLED Plus Infinity-O display on the Note20 5G. Both push the boundaries for a true, uninterrupted viewing experience.

Sitting underneath the display is a powerful new processor that pledges portable PC power3 that fits in your pocket. And with features like Game Booster Mode and a 120Hz refresh rate on the gorgeous screen, you can be sure your mobile play experience will be turned up to 20!

The Note20 range also manages power more efficiently4, so you get more out of your device throughout the day. And when it eventually does run down, just minutes of charge5 will give you hours of use. The power of a PC with the juice to make it last!

You also get a Pro Grade Camera set-up, complete with a series of zoom, wide and ultra-wide lenses, and on the Galaxy Note20 Ultra, Samsung’s incredible 108-megapixel sensor for crisp images day or night. Plus, the new Pro Grade Camera rig on the Note20 series shoots gorgeous 8k video6, and 4K video up to a wild 120 frames per second. That means smoother images that will look buttery-smooth on the TVs of both now and the future.

Samsung also announced great new wireless earbuds. Read on to see how you can get a pair for yourself.

Powered by Telstra 5G

Our awesome new 5G network now covers around a third of the Australian population, and by June next year, we’re working to grow to it 75%.

This week our CEO Andy Penn said that “no technology will do more to shape the 2020s than 5G”. It takes the digital experience to the next level, and represents a massive leap ahead. We’re already seeing 5G device speeds double that of 4G devices, and it’s only going to get faster and smarter over time. Potentially up to 10x better than 4G for both speed and latency!

This year our entire Note20 range will be packing 5G. It’s what’s next happening right now, and we’re thrilled that we can bring the next-generation mobile experience to our customers.

To illustrate our progress, we’ve updated our Mobile Coverage Maps, so you can see where Telstra’s 5G technology is available7, as well as 3G and 4G. This will help you understand exactly where our network reaches, and where it’s planned to go next with a new view that projects where we’ll be with our coverage in the next three months.

We’ll continue to update these maps and our network projections as we continue to roll out 5G to more cities around the country.


This great new range of gear is game-changing, and we’re excited to carry them.

We’ll be stocking:

MRO 24-months
Samsung Galaxy Note20 5G 256GB   $68.70 (min. cost $1649 over 24 months plus chosen plan costs)
Samsung Galaxy Note20 Ultra 5G 256GB  $83.29 (min. cost $1999 over 24 months plus chosen plan costs)

The Samsung Note20 5G and Note20 Ultra 5G are available for pre-order online from 7am 6 August 2020 AEST to 11:59pm 20 August 2020 AEST and will go on sale at 9am on 21 August, 2020.

The range will be available on a 24-month payment term and as an add-on to our month-to-month plans8.

We’ll also be carrying the newly-announced Samsung Galaxy Tab S7 and S7+ 5G range, as well as Samsung’s new Galaxy Watch 3. Expect to hear more about it shortly.

Exclusive Telstra pricing

For those looking to pre-order the new Note20 5G range, we’ve got some sweet deals and freebies on offer.

Customers who pre-order the Samsung Note20 5G or Note20 Ultra 5G on our Medium or above month-to-month mobile plan will receive a $10 credit on their bill each month for 12 months.8

Telstra+ members who take up the Samsung Galaxy Note20 5G or Samsung Galaxy Note20 Ultra 5G on any of our month-to-month plans are also eligible for a bonus 10,000 points on their account9.

Finally, customers who pre-order the Samsung Galaxy Note20 5G on Telstra are eligible for a free pair of Samsung’s Galaxy Buds+ (via redemption), normally worth $299. Customers who pre-order the Samsung Galaxy Note20 Ultra 5G are eligible for a free pair of Samsung’s new Galaxy Buds Live (via redemption), normally worth $319.8

Things you need to know

  1. Compared to previous Note models. S Pen remote function is designed to reach up to 10 meters in an open space. Performance subject to circumstances including frequency of usage on a single charge.
  2. Samsung account and internet connection required for note synchronisation. Samsung Notes apps available on compatible Samsung Galaxy tablet models and PCs. Data usage costs may apply. Compatible with tablets running Android 7.0 (Nougat) and higher, and PC running Windows 10.
  3. Compared to the RAM, storage and resolution of Dell Inspiron 14 5000 14″, HP Pavilion EC0102AX 15.6″, Lenovo Duet Chromebook.
  4. Rated (i.e. minimum) battery capacity value is 4370mAh on the Galaxy Note20 Ultra 5G and 4170mAh on the Galaxy Note20 5G. Actual battery capacity value may vary. See user manual for instructions on optimum battery life.
  5. Fast charger required for fast charging. Actual charging speed varies by device and depending on usage, charging conditions, and other factors.
  6. To view videos in 8K quality, a compatible 8K device is required(sold separately).
  7. 5G Coverage: Telstra currently offers 5G in select areas and is progressively rolling it out to other areas. In non-5G coverage areas, you’ll automatically switch to our 4GX/4G or 3G. Check coverage at telstra.com/coverage.
  8. Samsung Buds Gift With Purchase: Available to customers who pre-order a participating device (Galaxy Note20, Galaxy Note20 Ultra) on a Telstra month-to-month plan. Customers must redeem their buds at Samsung.com.au/note20-offer/ before 30 September 2020 by providing proof of purchase and the devices’ IMEI number. Limit 5 per customer. The Galaxy Buds+/Live are not transferable or exchangeable and cannot be redeemed for cash.
  9. Pre-order offer: available to new and existing customers on our medium and above month-to-month plans. Min cost on the Samsung Galaxy Note20 5G is $3088.8 over 24 mths (inclusive of credit). Min cost on the Samsung Galaxy Note20 Ultra 5G is $3438.96 over 24 mths (inclusive of credit). Plan price may change. Credit (including existing credits) limited to one per service. Offer ends 20 Aug 2020.
  10. TELSTRA PLUS: Must be 18+ with an active service. Excludes business customers. Points are earned on payment of Telstra bill or pre-paid recharge (excl. outright purchases, refunds, credits & late payment fees). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Exit program anytime. Samsung Buds+: Gift with purchase offer available when you add a Galaxy Note20 5G to a Telstra month-to-month plan during the pre-order period of 6 August until 20 August 2020. Customers must redeem buds at samsung.com/au/note20-offer/ before 30 September 2020 by providing proof of purchase and the device’s IMEI number. Limit 5 per customer. The Galaxy Buds+/Live are not transferable or exchangeable and cannot be redeemed for cash.

Samsung Galaxy S20 range
Devices | Tech and Innovation |

Samsung Galaxy S20 range: pushing the envelope with incredible new 5G flagships

By Luke Hopewell February 12, 2020

Overnight in San Francisco, Samsung took the covers off a range of new devices, including the new Galaxy S20 series flagships, and its second-ever folding phone, the Samsung Galaxy Z Flip. We’ll be carrying the new range, backed by our incredible 5G network and with a few other exclusive freebies thrown in!


Meet the new Galaxy S20 series

The new Galaxy S20 series – S20, S20+ and S20 Ultra – is a leap forward for Samsung, with numbers that boggle the mind. It’s not about just one dazzling device, it’s a whole range of devices, all backed by incredible specs.

Each has an incredible Pro-Grade camera, a beautiful Infinity-O display, with power and storage to boot. Plus, the majority of the range is powered by our incredible new 5G network.

Here are the features to look out for on the 6.9-inch S20 Ultra 5G; 6.7-inch S20+ 5G and 6.7-inch S20 5G

Fast 5G right out of the box

At the heart of the new Samsung Galaxy S20 lineup is the incredible power of 5G.

It offers faster speeds, lower latency and greater capacity.

We launched 5G in Australia last year, and thanks to our incredible 5G tech, Aussies will be able to experience the best the new Samsung Galaxy S20 range has to offer. The S20 Ultra 5G, S20+ 5G and S20 5G will all support 5G right out of the box*.

We’re set to roll out even more 5G sites throughout the year. Check our website for coverage, and to find out more about when this awesome tech will be available near you.

Pro-grade cameras, day or night

Samsung didn’t just make one impressive camera for the S20 range. It made four. The S20+ features four rear cameras with incredible sensors, zoom lenses and more.

The Galaxy S20+ features an impressive 64-megapixel ultra-resolution telephoto camera and a 10-megapixel front-facing camera. To make sure you always get the shot, no matter how far away you are or how much light is available, Samsung has vastly improved its zoom and its sensor tech. The S20+ has 30x Space Zoom which takes you from the back of the room to the centre of the stage.

The new S20+ also supports the incredible new Bright Night mode for better night photography, and AI Single Take for smarter photography.

Bright Night ensures the incredible camera performance goes from day to night. The larger sensor captures images with twice the brightness of previous Galaxy devices, which look incredible on the new Infinity-O displays.

The Single Take feature meanwhile uses AI to capture 14 different shots at once. You can snap photos, videos and GIFs, all in the one shot with this new feature.

Meanwhile, the S20 Ultra 5G has a 108-megapixel ultra-resolution quad-rear wide camera and a 40-megapixel front-facing camera. It also supports 100x Space Zoom and 10x hybrid optic zoom.

Samsung Galaxy Z Flip

And now for something completely different!

The Z Flip is a new folding form factor from Samsung that gives you an incredible smartphone experience at half the physical footprint. It folds in half vertically to fit in your pocket seamlessly.

The beautiful design and statement colours are complemented by the amazing folding Infinity-0 display, an incredible camera with AI Single Take and Night Hyperlapse mode for tracing the night with no hands.

It even has an external screen on the external cover so you can stay in the loop when the Z Flip is closed.

The Z Flip is a whole new frontier in folding phones from Samsung!


These new devices are game-changers, and we’re excited to range them on our incredible network.

We’ll be stocking:

  • Samsung Galaxy S20 4G – 128GB in cosmic grey, cloud pink and cloud blue 
  • Samsung Galaxy S20 5G – 128GB in cosmic grey, cloud pink and cloud blue 
  • Samsung Galaxy S20+ 5G – 128GB in cosmic grey, cosmic black and cloud blue 
  • Samsung Galaxy S20+ 5G – 512GB in cosmic grey and cosmic black 
  • Samsung Galaxy S20 Ultra 5G – 128GB in cosmic grey and cosmic black 
  • Samsung Galaxy Z Flip 4G – 256GB in mirror black

The S20 range is available for pre-order online and in-store from 9am AEDT today, and will go on sale from Friday 6 March 2020. 

The whole Galaxy S20 range will be available for both outright purchase and via our 24- and 36-month payment terms.

The Z Flip will go on sale Friday 3rd April.

  Outright  MRO 24-months  MRO 36-months 
Samsung Galaxy S20 128GB (4G)  $1349 $56.20 $37.47
Samsung Galaxy S20 128GB (5G) $1499 $62.45 $41.63​ 
Samsung Galaxy S20+ 128GB (5G) $1649 $68.70 $45.80
Samsung Galaxy S20+ 512GB (5G)  $1899 $79.12 $52.75
Samsung Galaxy S20 Ultra 128GB (5G) $1999 $83.29 $55.52
Samsung Galaxy Z Flip $2199 $91.62 $61.08

Exclusive Telstra pricing

For a limited time, Telstra consumer and small business customers who purchase the Samsung Galaxy S20 or Samsung Galaxy S20+ 5G on a 24 or 36 month plan will receive a $150 credit, applied to their bill. This offer is available from 6 March to 3 April 2020.

Additionally, Telstra consumer customers who add a new Samsung device onto their month-to-month plans will net themselves up to 80,000 Telstra Plus points if they redeem online. For all the details, visit Telstra.com.au/plus. This offer is available from 12 February to 31 March 2020.

And finally, any customer who pre-orders any Samsung Galaxy S20 device (S20, S20+ or S20 Ultra) will receive the Samsung Galaxy Buds+ (in white). This offer is available during the pre-order period only from 12 February to 5 March 2020, and customers will have until 12th April to redeem their bonus Galaxy Buds+ via the Samsung website.

* 5G: Telstra currently offers 5G in selected areas and is progressively rolling it out to other areas. To find out more about Telstra 5G, check here or ask in store. 

Samsung Galaxy Note10+
Devices |

Samsung Galaxy Note10+: our favourite features

By Luke Hopewell August 23, 2019

You’ve probably heard about the incredible 6.8-inch Cinematic Infinity Display and new super-fast processor, but what else is there to love about the new Samsung Galaxy Note 10+? We went hands on to find out.

Air Gestures

For a decade, Samsung’s Note line has come with an S-Pen sheathed inside the device. It offers incredible handwriting support, as well as a variety of other productivity hacks designed to make your digital life easier.

The Note10+ packs in yet another upgraded S-Pen that transforms your annotation companion into a digital magic wand. With Air Actions, the S-Pen can be used to control your apps with a flick of the wrist. It can skip tracks, control your volume and more inside supported apps.

We love it as it allows you to remotely control your phone in a new and interesting way!

Pro-grade camera(s)

Each smartphone camera is better than the last, and the Note10+ is no exception. Slipping the Note10+ into your pocket is like carrying five cameras with you at all times. The Galaxy Note10+ includes a full kit of lenses on its rear camera – zoom, wide, ultra-wide, and a 3D depth sensor, called DepthVision Camera, that maps the scene in front of you to accurately blur out the background naturally in your photos, so you can shoot like a pro without being a pro. The front-facing camera on the Note10+’s front camera is integrated into its Cinematic Infinity-O display, helping it stretch from corner to corner.

Thanks to the new DepthVision Camera, the bokeh capabilities offered by the Note10+ on both photos and videos allow for incredible in-camera effects that a few short years ago would have cost thousands of dollars and required a proper editing rig to produce. What a time to be alive!

Brilliant battery (and charging!)

The Note range always brings the goods with its power capabilities, and this year is one for the books. The Note10+ has a 4300mAh (typical) battery that keeps you writing, tapping and gaming all day long. (Battery capacity value of a ‘typical’ user. Rated (i.e. minimum) battery capacity value is 4,170 mAh. Actual battery life varies by network environment, features and apps used, frequency of calls and messages, number of times charged, and many other factors. Please see user manual for instructions on how to care for the battery and achieve optimum battery life)

Like cameras, batteries in phones have also been improving year-on-year. Samsung with the Note10+ has gone one better this year, with the addition of seriously fast charging. With support for 45-watt Super-Fast Charging 2.0, 30 minutes of charge should be enough to power you through your day. (Fast charger required for fast charging. 25W charger provided with the device, but 45W charger sold separately)

Making it yours

If you want to get all this goodness for yourself, there’s good news. We’re putting the Galaxy Note10+ and Galaxy Note10+ 5G on sale today in our stores and online.

The Samsung Galaxy Note10+ is available for a monthly device repayment of $70.79 over 24 months or $47.19 over 36 months plus the cost of your month-to-month mobile plan. (Minimum cost from $2898.96 on the $50/mth plan when you stay connected for 24 months and may change if month-to-month plan price changes)

The Samsung Galaxy Note10+ 5G is available for a monthly device repayment of $82.79 over 24 months or $55.19over 36 months plus the cost of your month-to-month mobile plan. (Minimum cost from $3,186.96on the $50/mth plan when you stay connected for 24 months and may change if month-to-month plan price changes)

5G device, 4G price offer

From now until 23 September, Telstra customers will be able to take home the Samsung Galaxy Note10+ 5G for the price of the Samsung Galaxy Note10+ when they add to a mobile plan and stay connected for 24 or 36 months. (The discount applies for the term of the device repayment. If you cancel early, the discount does not apply to any amount outstanding)

Things you need to know

5G: Telstra currently offers 5Gin selected areas and is progressively rolling it out to other areas. In non-5G coverage areas, you’ll automatically switch to our 4GX/4G or 3G. To find out more about Telstra 5G,check hereor ask in store.

Month-to-Month: If you cancel your service, you will receive a pro rata refund for the remainder of your month. If you have any device, accessory or service add-ons attached to your plan, you will have to pay any remaining amount owing on your next bill.