Devices | Tech and Innovation |

Head overseas with double the data these summer holidays

By Kevin Teoh December 7, 2017

Heading overseas this summer? We have some exciting news for you!

Following the launch of our International Day Pass in July this year, we’re doubling the data allowance and expanding coverage to an additional 17 countries, taking it to a total of 75 countries around the world.

We know how important it is to stay connected while traveling overseas, that’s why we’ve doubled the data allowance on our International Day Pass, so travellers can now enjoy 200MB of data per day for the same price ($10/day or $5/day in New Zealand)!

The Day Pass is now also available in more popular holiday destinations including Vietnam, Cambodia, Russia, Laos and Sri Lanka.

Telstra mobile and eligible broadband customers can still access free Wi-Fi at 20 million Fon Spots overseas with Telstra Air.

Telstra Air includes one million Wi-Fi hotspots across Australia and millions of Fon Spots overseas, giving our customers access to free data in more places when travelling without having to dip into their International Day Pass data allowance.

Customers can opt-in to a Day Pass any time before their trip as they will only be charged for the days they use their mobile and will have more data to use when accessing travel services like maps, translation and social apps.

If you’re heading overseas, you can easily take up a new Day Pass online, through the 24×7 app, at the airport, or at your destination.

Staying connected and keeping peace of mind about your data usage is vital to enjoying your holiday. Here are a few of our top tips to safely connect while travelling abroad.


  1. Activate your International Roaming Day Pass before you leave. It is only active once you leave Australia, plus it means you can start Instagramming from the moment you arrive!
  2. Turn off your push notifications and automatic alerts before you leave for your holiday. These can chew up your data usage without you even knowing!
  3. Use your hotel or café Wi-Fi to download any maps or directions you need before you head out for the day.
  4. Avoid working with sensitive data when using unsecured public Wi-Fi. It can be great for checking the news or maps online, but not a great time to do your banking.
  5. Tell your friends and family where you’re off to. Not just to make them jealous, but to make sure they contact you via channels you can easily access while using data or Wi-Fi, like Facebook private messages, WhatsApp, or Viber.

Learn more information about Telstra’s new International Day Pass.

Bon voyage!

Network | Regional |

Telstra welcomes ACCC’s announcement to not declare roaming

By Andrew Penn October 23, 2017

Telstra has welcomed the ACCC’s final decision to not declare mobile roaming.

Chief Executive Officer Andrew Penn said it was the best outcome for customers in regional Australia.

“We welcome the final decision as the right decision for the people, businesses and communities of regional Australia,” Mr Penn said.

“Australia has world class telecommunications networks with strong incentives to invest and it was important to ensure that the policy settings continued to promote that investment. It was particularly important for people in regional communities because of their reliance on coverage and future technology innovation.

“Today’s announcement also continues to create a competitive environment to encourage others to invest as well.

“Telstra has always been a strong investor in regional Australia and leader in mobile telecommunications.

“In August this year, we delivered on our promise to expand our 4G coverage to reach 99 percent of the population in 2017. As a result, Telstra now has more than 9,000 mobile sites across the network. This includes 7,300 4G sites, with more than 1,100 of these upgraded to 4GX since the beginning of the year.

“Telstra’s 3G and 4G coverage combined also now reaches 99.4 percent of the population and covers 2.4 million square kilometres of the Australian landmass, including hundreds of thousands of square kilometres of regional and rural Australia not served by any other carrier.

“Today’s decision now paves the way for ongoing investments in coming years. Through our own direct investment, as well as co-investment, we expect to see up to $1 billion flow to small towns and regional centres across the country over the next five years.

“We recognise that there are a number of regulatory and policy recommendations set out in the announcement aimed at addressing concerns raised during the consultation process. We will continue to work with government, industry, the ACCC and regional stakeholders on improving the experience we deliver our customers, “Mr Penn said.

Regional |

Time to end uncertainty over regional investment

By Andrew Penn May 5, 2017

Telstra is ready to continue our investment in regional Australia. But we need the ACCC to end the uncertainty and finalise their decision on regulated mobile roaming.

We welcome the ACCC’s draft decision not to declare mobile roaming.

Dozens of community groups, business leaders, local councils and politicians from across the country made a submission to the ACCC. The overwhelming call from regional Australia was that their top priority was encouraging telecommunications investment to improve and extend mobile coverage.

This draft decision is the right one for regional Australian communities because it ensures the industry still has the incentives to invest in improving and extending mobile networks to provide more coverage.

I’d like to thank everyone who took the time to have their say on this critical issue, including the WA Farmers Association, the Country Women’s Association of NSW, the Australian Communications Consumer Action Network, Cotton Australia, Indigenous Remote Communications Australia, the Local Government Association of Queensland and the Isolated Children’s Parents Association.

Last year Telstra committed to keep investing to improve and expand our mobile network in regional, rural and remote areas. Through our own direct investment, as well as co-investment, we expect to see up to $1 billion of investment flow to small towns and regional centres across the country over the next five years.

If this decision is confirmed we will immediately move to expand our 4G coverage to reach 99% of the population by later this year. It also paves the way for ongoing investment in the coming years that would see an additional 1.4 million square kilometres of 4G coverage for regional and rural Australia. This means that about 600 base stations will be upgraded from 3G to 4G giving the Australian population access to a world leading 4G network.

This draft decision means we are one step closer to being able to get on with this exciting work that will have positive impacts on people who live, work and visit regional areas.

Tech and Innovation |

Innovation Challenge highlights regional tech investment

By Robyn Denholm March 28, 2017

We are investing now to deliver the kind of technology that can transform the lives of people living in regional communities over the next 20 years.

Investment in faster networks, drones, precision agriculture, e-health and robotics is driving Telstra’s innovation agenda for regional Australia that has been detailed in a White Paper into ‘Regional Australia’s Technology Future’.

The White Paper highlights the world of opportunities that new technologies can bring to regional and rural communities across Australia, and how we are working with industry partners across the country and around the world to bring them to life.

We want regional communities to see what is possible, and to be part of our innovation journey through programs such as the Telstra Innovation Challenge.

For the first time, the Innovation Challenge will focus on Australian agriculture.

This year teams are being challenged to design, hack and code an innovative internet of things (IoT) prototype solution for one of the many challenges that confront Aussie farmers.

The solution may involve providing an environmental benefit for farmers, improving operational efficiency by automating and simplifying manual tasks, or using IoT technology to create farms of the future.

The Innovation Challenge, supported by Landmark, has two streams – one for university teams and one for members of the public. Simply put, we want Australia’s best students and our best tech minds to innovate for our farmers.

More than 50 teams have entered the university stream of the Innovation Challenge.

It is great to see so many universities engaged in a program that provides a forum for our next generation of tech and innovation leaders to develop their skills and highlights the importance of STEM studies in our future economy.

Each year the Innovation Challenge shows what is possible when we bring great ideas to life on the Telstra network.

It is why investing in our mobile footprint, including the development of 5G technology, is a core element of our innovation agenda for regional Australia.

We understand connectivity is vital to regional, rural and remote communities, which is why we have consistently weighted network investments towards extending coverage.

Over the past 10 years, 15 per cent of our investment in our mobile network has gone to provide services to the most remote two per cent of the population.

We know more work needs to be done to make sure our customers have a consistently great experience, which is why over the next five years we will invest $350 million in new technology and regional base stations, up to $240 million to continue our work on the first two rounds of the successful Mobile Black Spot Programme, and a further $100-$200 million set aside for new regional co-investments.

So whether it’s mobile networks that are larger and faster, high-tech agriculture that makes farms more profitable, e-health solutions that bring world-class care to regional communities, or decentralised energy networks to make communities more independent – technology has the potential to create huge opportunities for families and businesses in regional Australia.

To view the ‘Regional Australia’s Technology Future’ White paper, log on to

For all the details about the Telstra Innovation Challenge, log on to

Network |

A network that makes the future possible

By Telstra News March 22, 2017

Telstra’s mobile network is a world-leader, developed through years of research and investment. Covering over 2.4 million square kilometres, the network is able to reach 99.3% of the population.

Connectivity is vital to regional, rural and remote communities, which is why Telstra has consistently weighted network investments towards extending coverage. Over the last 10 years, 15 per cent of investment in our mobile network has gone to provide services to the most remote 2 per cent of the population.

With the launch of the NextG network 10 years ago our engineering expertise was used to optimise rural coverage and performance, which included:

  • The world’s first 200km cell range
  • The use of low band, coverage friendly 850 MHz spectrum
  • The development of high powered ‘boomer cells’ to extend rural coverage
  • The development of the prestigious Blue Tick standard to identify coverage friendly devices

In 2014 Telstra began rolling out 4GX – one of the world’s fastest mobile services. This technology uses the 700 MHz spectrum which travels further and gets deeper into buildings, delivering higher typical mobile speeds on compatible devices. This allows more Australians, including in remote areas, to experience reliable connections and ultra-fast mobile internet.

Telstra and our technology partners are also are preparing the network for the future. In just 5 years total network traffic will grow over 500% driven by video, connected machine and even drone technologies that will put as yet unheard off demands on the network. And we know around 80% of the network capacity that will be required to support this increase in traffic is yet to be built.

The opportunities that many new technologies will bring hinge on access to a fast, reliable and affordable mobile network. We are investing to deliver the increased capacity required and unlock the benefits new technologies will bring.

Telstra recently announced a commitment to continuing our work to improve regional mobile coverage. Over the next five years Telstra will invest $350 million in new technology and regional base stations, up to $240 million to continue our work on the first two rounds of the successful Mobile Black Spot Programme, and a further $100-$200 million set aside for new regional co-investments.

With the co-investments, this could represent a $1 billion boost to regional, rural and remote mobile coverage.

Volume of data on the Telstra mobile network over time:

Network Chart (1)

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