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Tag: regional

Our assistance package for drought affected Australian customers


Posted on August 2, 2018

1 min read

With parts of Australia impacted by significant drought, including 50 per cent of Queensland and NSW, we are making our natural disaster support arrangements available to all Telstra customers affected by drought across the country.

These support arrangements include working with customers in financial hardship to offer longer-term payment options or extensions, reviewing and removing any administrative fees (e.g. for late payment), and reviewing a customer’s mobile, fixed line and broadband plans to make sure they are affordable.

Affected residential customers are encouraged to contact us at any time on 13 22 00 and say ‘payment options’ to discuss their situation. Small Business customers should contact us on 13 20 00 and Premier Business/Telstra Enterprise customers on 13 22 53.

Learn more online.

Tags: Network, regional,

Partnership with the Victorian Government to expand mobile coverage


Posted on July 18, 2018

2 min read

We invest more in providing mobile coverage around the country than any other carrier and our mobile network reaches 99.4% of the population.

Partnerships with government and local communities are often a good way to extend coverage even further, especially in areas where a purely commercial investment may not stack up.

That is why we are proud to be building more than 650 new base stations under the Federal Government’s Mobile Black Spot Program and why we are very pleased to announce a new partnership today with the Victorian Government to build 17 new base stations across the state.

Under the new agreement, we have been awarded more than $7 million in government funding towards the new base stations.  We will match these funds, taking the investment to more the $14 million.  In addition, we have committed up to $1 million to be used for the deployment of small cells and Telstra Go Repeaters to be installed across the State’s emergency service operation centres and vehicles.

Among the 17 new bases stations are Benloch East in the Macedon Ranges, Annuello in the Mallee, Cobungra in the Alpine National Park and Buckland Valley near Mt Buffalo.  We will now commence the detailed planning and approvals process, with a view to connecting the sites by the end of December 2019.

450 base stations online, and fast approaching 500


Posted on July 5, 2018

2 min read

Telstra continues to lead the way in delivery of the Federal Government’s Mobile Black Spot Program, switching on our 450th base station, as well as our first location under the recently announced Priority Location round of the program.

Closer to Papua New Guinea than the Australian mainland, Erub/Darnley Island is the location of our 450th base station, bringing Telstra’s 3G and 4GX mobile coverage to this beautiful part of the world for the first time.

Erub/Darnley Island, in the Torres Strait, is approximately 180 kilometres from Cape York Peninsula, more than 2,000km from Brisbane and home to around 300 people.

The remoteness of the site made delivering coverage to the community equally challenging and rewarding. Crews and equipment had to be either flown in or arrive by boat, whilst battling monsoonal rain, but the state of the art connectivity that is now being delivered to the island is bringing many benefits.

As well as being able to make calls and access fast wireless data, this project importantly opens up digital doors to education, health and business opportunities to benefit some of Australia’s most remote communities.

First site switched on under Priority Location Round

In April 2018, the Federal Government announced the successful tender bids for the third round of the Mobile Black Spot Program, the Priority Locations Round, and we’re proud to announce we’ve now switched on the first location at East Lynne, in NSW.

This new base station will enhance Telstra’s 3G and 4GX coverage for people who live and work in the area. We know how important mobile coverage is for Australians, and we’re proud to have brought better mobile coverage to this community so quickly.

Telstra has won an additional 89 sites in the Priority Locations round of the Federal Government’s Mobile Black Spot Program, boosting the total number of Telstra locations across the three rounds of the program to more than 650 sites.

Bridging the coverage gap: The Telstra 4GX-lite Mobile Satellite Small Cell

Regional Network

Posted on June 12, 2018

4 min read

Today we’ve launched the Telstra 4GX-lite Mobile Satellite Small Cell, a new solution to help people living and working in some of Australia’s most remote places purchase their own coverage extension of our 4GX mobile service.

With the Telstra mobile network now covering 99.4 per cent of the population, we’ve been looking for an innovative solution to bring mobile coverage to the remaining 0.6 per cent of the population who live in rural and remote pockets of Australia.

The Telstra 4GX-lite Mobile Satellite Small Cell is a smaller, lower cost version of a standard mobile base station that uses satellite backhaul to give customers access to Telstra’s 4GX-lite service which can support voice, email, messaging, social media posts, browsing and basic data. Due to constraints with the satellite backhaul it is not intended to support data heavy applications, like high definition video streaming or video calling and conferencing.

With the Telstra mobile network now covering 99.4 per cent of the population, we’ve been looking for an innovative solution to bring mobile coverage to the remaining 0.6 per cent.

We know how frustrating it can be for many businesses and communities in regional areas who want to use the innovative technology on offer to grow their businesses or connect their people, but due to cost and distance from existing infrastructure they are unable to get mobile coverage.

This innovative solution will bridge that gap.

The Satellite Small Cell is funded by co-contributions from Telstra and the customer, where the customer pays an initial amount to cover the cost of installation and we build and maintain the small cell, reducing the cost of gaining access to new coverage from hundreds of thousands of dollars for a new base station to tens of thousands.

Essentially, the customer determines the capacity and depth of mobile coverage that they need and then works with us to craft a solution that works for them. It’s an exciting new option for communities and businesses like mines, roadhouses, farms and agricultural business.

Queensland’s Winton Council will be the first customer to use the Telstra 4GX-lite Satellite Small Cell, using the solution to bring coverage to some parts of the Winton shire for the first time and to help grow tourism in the area. Winton is a remote area, driven by rural industry and tourism – all industries where mobile coverage can provide so much in terms of innovation, connectivity and safety.

Successful trials have been held over the last 12 months at five sites across Australia, with a total of 16 trial sites expected to be on air by July 2018. We aim to deliver up to 500 Satellite Small Cells over the next three years.

The Telstra 4GX-lite Mobile Satellite Small Cell is one of a number of products Telstra has specifically designed to improve mobile coverage for remote and regional Australians, including the Yagi antennae and the Telstra Go Repeater.

The launch of the Telstra 4GX-lite Mobile Satellite Small Cell builds on our successful contribution to improving coverage for all Australians and provides a useful complement to the Federal Government’s Mobile Black Spot Program, which has so far seen mobile coverage extended to more than 170,000 square kilometres of country Australia.

Telstra 4GX-lite Mobile Satellite Small Cell facts

  • This product is only available where there is no existing Telstra mobile coverage.
  • It is suited to small rural and remote communities such as tourism hotspots, remote roadhouses, mines and centres of agri-business.
  • The small cell will be on a standalone platform or attached to an existing building on the customer’s land, provided by the customer at no cost to Telstra.
  • In most cases, the customer will provide mains power for the small cell at no on-going cost to Telstra (single 10 amp circuit required). Options can be tailored to meet the customer’s budget.
  • Telstra provides and installs all the necessary equipment, with the cost of installation payable by the customer.
  • Coverage is provided via Telstra’s 4GX 700 MHz band.
  • Voice calls will require VoLTE enabled 4GX devices.

Our new Go Repeaters bring mobile coverage to more places

Regional Devices

Posted on May 1, 2018

4 min read

Today we launched Telstra Go Repeaters – an intelligent antenna solution designed to improve mobile coverage or provide coverage in some places where it’s unavailable. Developed as part of our investment in mobile coverage for regional customers, the device can help improve voice quality and data speeds for both residential and business customers.

We know reliable coverage is at the heart of what our customers want from us. Over the previous three financial years alone, we have invested $2.2 billion in our regional mobile network so more Australians can experience a connected world that supports their way of life.

In addition to upgrading our mobile network in hundreds of regional locations to 4GX, bringing mobile coverage to some of the most remote communities of Australia, we also continue to look for ways to help customers connect with a number of products available like the Telstra Go Repeater that have been developed with our regional customers in mind.

The new Go Repeater is available in two variants: a stationary version designed for customers seeking a coverage solution in residential and commercial premises, and a portable version designed for customers that want to boost coverage in their car, truck or boat. Operating on both our 3G, 4G and 4GX technology, the device works by receiving mobile signals through an external antenna and then enhancing and re-transmitting this signal to a single indoor or in vehicle antenna to extend coverage.

The mobile variant of the new Telstra Go Repeater (above), designed to be installed in vehicles, and the stationary solution (below) for home or business installation.

Suitable for customers that travel between coverage areas or through areas of patchy coverage, or who work in offices or live in residences where indoor signal may be weaker or lacking, Telstra Go Repeater can both improve and extend coverage in areas where signal doesn’t reach.

The launch builds on a number of initiatives that allow our regional customers to connect and businesses to thrive, such as Telstra Wi-Fi Calling that provides voice calling capability on compatible devices when connected to a supported Wi-Fi network, even when the mobile signal is weak or absent, and our Blue Tick rating that signifies a mobile device has been thoroughly tested to deliver superior voice coverage in rural areas.

We are also an active participant in the Federal Government’s Mobile Black Spot Program, one of the largest ever expansions of mobile coverage in regional and rural Australia. We are bringing new and improved mobile coverage to regional and remote communities with more than 650 new mobile base stations being built through the Program, and have already delivered over half of these sites. This is more than double the commitment of all other carriers combined and representing a total Telstra investment of $260 million.

Customers can take up the Telstra Go Repeater on a monthly repayment plan or purchase the device outright, at a RRP of $648 for the stationary version or RRP of $720 for the portable version which includes an external magnetic mount antenna and internal antenna. The stationary version will require an external antenna at an additional cost and is required to be professionally installed. We do not offer installation for the portable version and it is recommended that customers arrange installation by an auto-electrician if required.

Things you need to know

  • The Telstra Mobile Network offers 4GX in all capital CBDs and selected suburban and regional areas and is progressively rolling out to more places. In other coverage areas around Australia, you’ll automatically switch to our fastest available 4G or 3G. Check coverage here.
  • 4GX speeds: Speeds vary for reasons like location, distance from base stations, terrain, user numbers, hardware/software configuration, download source and upload destination.
  • Both the portable and stationary versions of the Telstra Go Repeater have been tested, authorised and approved by Telstra for use on the Telstra Mobile Network. The Telstra Go Repeater is compatible with Telstra’s Next G® Network and 4GX service operating on 3G 850MHz and 4G 700MHz / 1800MHz bands.
  • A single External Antenna (not included) is required to receive the macro-network signals, and a single Indoor Antenna (included) is required where you need service.
  • The type of External and Internal antenna is dependent on the specific use cases and coverage scenario.
  • Blue-Tick rating devices are tested for receiver sensitivity in a laboratory under controlled conditions and in rural areas on the Telstra Mobile Network, ensuring optimal call quality for customers.