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Our assistance package for drought affected Australian customers


Posted on August 2, 2018

1 min read

With parts of Australia impacted by significant drought, including 50 per cent of Queensland and NSW, we are making our natural disaster support arrangements available to all Telstra customers affected by drought across the country.

These support arrangements include working with customers in financial hardship to offer longer-term payment options or extensions, reviewing and removing any administrative fees (e.g. for late payment), and reviewing a customer’s mobile, fixed line and broadband plans to make sure they are affordable.

Affected residential customers are encouraged to contact us at any time on 13 22 00 and say ‘financial hardship’ (Monday to Friday, 8.00 am – 5.00 pm AEST) to discuss their situation. Small Business customers should contact us on 13 20 00 and Premier Business/Telstra Enterprise customers on 13 22 53.

Learn more online.

Tags: Network, regional,

Expanding our network presence in the US

Business and Enterprise

Posted on February 23, 2018

2 min read

Global connectivity is critical for businesses that are stepping into new markets, operating globally or scaling up quickly to take up new opportunities.

Asia is now home to around half the world’s internet users and is the largest economic region in the world. That’s why we’ve built our heritage, culture and infrastructure in this region to enable thousands of businesses to connect millions of consumers across this global market.

But it goes beyond Asia. The United States has been long recognised as an important business partner for Australia, and provides a compelling opportunity for Australian businesses seeking expansion.

Findings from the Connecting Commerce whitepaper, which we commissioned from the Economist Intelligence Unit, identified that San Francisco, New York and Chicago were amongst the top 20 cities in the Digital Cities Barometer.

San Francisco recorded the second highest barometer reading overall of the 45 cities. Unsurprisingly New York, which ranked 11th overall, rated fifth for its financial environment and sixth for innovation and entrepreneurship.

With continued investment to maintain our network leadership in Asia – with a global subsea cable system spanning over 400,000 kilometres – we are also building on our well-established presence in the US.

This month, we announced the expansion of our network to four new locations – Atlanta, Dallas, Denver and Seattle, with infrastructure to enable expanding Australian, Asian and other international businesses to have seamless network access deep into the United States.

We’ve been operating in the United States for over 20 years already, with businesses including Telstra Ventures – which is Australia’s number one leading corporate innovator, with over $375 million invested in more than 50 technology companies since 2011.

We also work in partnership with world-leading technology companies throughout the US like Microsoft, Cisco, Google and Amazon for everything from subsea cables to cloud collaboration platforms.

It’s an exciting time to be a global business. Our heritage as a leading telecommunications company with $28.2 billion revenue and 30 years of experience connecting US customers to Asia gives our business customers the confidence to reach these new exciting markets.

With offices in New York, San Francisco and Washington DC, operating eight landing stations covering the East and West coasts, we’re excited to enable more of our customers to focus on their core business by relying on our diverse network.

New Year’s Eve data usage predicted to reach record levels


Posted on December 29, 2017

2 min read

Australians know how to bring in the New Year.

And whether it is watching the amazing fireworks displays we see across the country, parties with friends and family, a night out on the town or relaxing at home compiling the annual list of New Year’s resolutions, we love to share those celebrations with our families and friends.

This New Year’s Eve period we are predicting Australians will download approximately 1500 terabytes of data – that’s the equivalent of one person continuously watching 57 years of High Definition content – an increase of 47 per cent from last year.

We predict there will be 47 million calls from mobiles – up 15 per cent from last year – and around 91 million text messages sent.

We find that peak texting begins just as the New Year starts. Last year more than 4.1 million text messages were sent between midnight and 1am.

The increase in data usage on our mobile network is a trend we see every day.

Nine in 10 Australian mobile phone owners now use a smartphone with data usage on our mobile network continuing to grow throughout the year as a result of the increasing demand for news and entertainment, the popularity of instant video capture applications like Instagram and Snapchat and more access to high-speed 4G and 4GX technology.

At special times of the year, like New Year’s Eve, we can share our celebrations with family and friends no matter where they are, which helps make these events even more memorable.

May I wish everyone a safe and happy New Year’s celebration and best wishes for 2018.

Tags: Network,

6 reasons you need your phone on holiday, and one reason you don’t

Regional Devices

Posted on November 29, 2017

4 min read

These days it’s not uncommon for people to take their mobile with them when they head off on holiday. In fact, 83% of us won’t head off on holiday without it. So what do you do when you’ve got oodles of spare time and the internet at your fingertips?

  1. Show off your photography skills

Take the perfect photo, looking out over the ocean towards a brilliant red sunset with birds dotted across the horizon, and share it across your channels. Bonus points if you get some boats in there as well.

Show off your photography skills

  1. Take a break from your partner

Let’s face it, when you go away with your significant other, you’re going to be spending a lot of time together. Sometimes that’s great. Sometimes you need a break. There’s heaps of apps to keep you entertained – check out imgur, NRL/AFL and of course Netflix.

Take a break from your partner

  1. Make your friends jealous

Did you know 56 per cent of us suffer from holiday FOMO? What better opportunity is there to flaunt your wealth and health than sharing a photo of yourself paddle-boarding at one of Australia’s glorious beaches?

Make your friends jealous

  1. Stay in touch

It’s always good to let friends and family know that you’ve arrived safe and well, but what about your fur-children? They love a facetime as much as your parents. Try it.

Stay in touch

  1. Find out where to go

Let’s face it, we’re a nation of travellers. It’s almost certain that no matter where you are, someone you know will have already been there. So, if you find yourself at a loose end, put the call out to your networks and find those hidden gems.

Find out where to go

  1. Kill time

We may have a reputation for long, sun-filled days but we all know that’s not always the case. Sometimes, the rain comes and you’re stuck inside. If board games are boring you, pull out the smart phone and engage in a friendly/competitive round of trivia.

Kill time

  1. Keep an eye on work

It’s so easy to pop online to check your emails and answer a few questions – we all like to feel that the office falls over when we’re not around. It’s time to let go of those trust issues and put your faith in your delegate. If this is you, leave the phone at home – you can’t be trusted.

Keep an eye on work


How are we keeping you connected?

Every year this growing reliance on devices leads to more and more demand for mobile services on beaches, national parks and camping spots around the country. We know how important it is for people to stay connected so this year we’ve given 125 popular holiday locations around Australia upgraded services or new coverage.

Over 30 holiday hotspots have had investment to improve 3G and 4G capacity, from Torquay in Victoria to Busselton in Western Australia to Hamilton Island in Queensland.

We’ve created 130,000 square kilometres of new mobile coverage as part of the Federal Government Mobile Black Spot Program, including new or improved coverage in more than 15 holiday destinations.

We’ve also upgraded more than 1,400 destinations across Australia to 4GX in 2017, including more than 82 in holiday hotspots

Here are some of the locations to receive upgrades in 2017

Capacity Batemans Bay, Byron Bay, Kiama, Merrimbula, Yamba Loch Sport, Inverloch, Venus Bay, Wilsons Prom, Portsea, Safety Beach, Sorrento, Queensclif, Ocean Grove, Torquay Mooloolaba, Cannonvale, Hamilton Island, Twin Waters Mandurah, Busselton, Dusnborough Blanchetown, Carrickalinga, Hahndorf, Moonta Bay, Pt Neill, South of Mannum, Yankalilla St Helens
Mobile Black Spot Program Towamba Buchan South Burnett Heads, Boreen point, Mount Alford, Bowenville, Dingo, Forrest Beach, Mount Fox Windy Harvour, Kalbarri Loop, Rosa Glen, Yallingup East Sisters Beach, Targa
4GX Coffs Harbour, Jervis Bay, Iluka, Gerroa, Gerrigong, Pambula, Kiama, Moruya, Sussex Inlet Sassafras, Mornington, Mount Martha, Point Wilson, Newhaven, St Andrew’s Beach, Tootgarook, Bass, Coronet Bay, Cap Schanck, Lakes Entrance, Mt Eliza, Hastings Green Island, Trinity Beach, Victoria Point, Airlie Beach, Mandalay, Peregian Beach, Eumundi, Marcus Beach, Point Lookout, Cooya Beach, Mossman, Mossman Gorge, Palm Cove, Port Douglas, Rocky Point, Eagle Heights, Miami, Upper Caboolture Margaret River, Safety Bay, Australind, Cottesloe, Scarborough, North Yunderup, South Yunderup, Rockingham, Shoalwater, Halls Head, Leschenault, Naturaliste, Dawesville, Falcon North Brighton, Maslin Beach, Pewsey Vale, Port Noarlunga, Seppeltsfield, Seacliff, West Beach, Cape Jervis, Port Elliot, Seaford, Wirrina Cove, Wynn Vale, Oakbank


Tags: Network,

Dbots: The service delivery software of the future

Business and Enterprise

Posted on November 7, 2017

2 min read

In the fast-paced landscape enterprises operate in, there is little room or time for human error when it comes to network service delivery.

Knowing this, we at telkomtelstra, Telstra’s Indonesian joint venture, alongside Jawdat Technology, wanted to improve the network experience for enterprise customers through the use of digital technology. We relied on artificial intelligence (AI) to develop a service called Delivery Bots or ‘Dbots’. Dbots are a new approach to service delivery, using software to replicate human interaction within network devices.

It is the intricate technology behind Dbots that makes them so effective in improving network delivery services. The software Dbots use replicates human interaction within networks. This allows Dbots to manage processes such as device staging, testing and configuration, which are all automated. By employing AI technology, Dbots have reduced the occurrence of human error. This has made service delivery seamless, efficient and cost effective. In fact, Dbots have been found to reduce the time of Customer Premises Equipment (CPE) activation by 83 per cent. Overall efficiency has risen by 82 per cent for list of activities, and a further 82 per cent on time consuming per-device. Additionally, to support efficiency, Dbots have a large capacity of 2304 for device migration per 24-hour day.

Currently, Dbots are integrated in telkomtelstra’s cloud platform. Here, they automate service delivery for Manager Network Services (MNS) customers. By using cloud technology, Dbots boost enterprise productivity and efficiency. It does this through the automated approach, which reduces complexity and project resources while increasing delivery time. Dbots currently sit in borderless cloud, giving the technology the potential to serve companies not just in Indonesia, but all over the world.

Dbot technologies improvement to service delivery for enterprise customers has not been unnoticed and we are extremely proud of this. Telkomtelstra was recently awarded the Best Innovation Award for our delivery robots at the Asia Communication Award. The Award recognised Dbots for their revolutionary approach to managed network services and impact improving business efficiency.

We believe this is only just a starting point for us, and look forward to more innovative technologies to serve our customers better. Who knows, in the future, our communication with customers could be as simple as “beam me up” Telstra.