Search Results

Share Article:

Facebook Twitter Linkedin Mail

Tag: nbn

Checklist for connecting to the nbn


Posted on August 8, 2018

1 min read

The nbn network is now available at more than half of all Australian homes and businesses so chances are you’re thinking about making the switch, or will be soon.

We’ve put together a short checklist to help you make the move.

Tags: nbn,

5 things you need to actually get work done at home


Posted on July 26, 2018

1 min read

Whether you’re a laptop-percher or prefer to park yourself in front of a garden window, flexible working arrangements allow you to get professional tasks done from the comfort of your favourite home position.

If you want to be productive going about your 9-to-5, there are few non-negotiables if you plan to actually avoid distraction and get some work done when #WFH.

Interior design and renovating gurus – and The Block’s husband-and-wife duo, Carlene and Michael Duffy – work from home. And with two busy professionals working under the one roof, a home office that functions properly and sets the couple up for efficiency is an absolute must.

Here, Carlene runs us through how they’ve set things up to ensure they’re always productive when working from home.

4 smart solutions to your home entertainment problems

nbn Entertainment

Posted on July 23, 2018

1 min read

The living room – aka the place where the entire fam gathers to enjoy each others’ company (with a side of Netflix!) while simultaneously nailing tasks on other devices – has become the centre of the home.

Whether its gaming in one corner, downloading files for work in another corner or scrolling through Instagram in front of the tele, if you value keeping everyone happy as they go about their tasks (without the home connection going offline) the set-up of this central part of the home should be one of your most pressing considerations.

To guide you on how to best set up a living room that serves multiple functions, we caught up with interior stylist and blogger and former Blockhead, Carlene Duffy, to look at the must-haves for the ultimate entertainment zone.


How to improve your in-home Wi-Fi


Posted on July 5, 2018

6 min read

With your Telstra nbn™ service delivering next-generation internet speeds to your home, it’s easier than ever to stream, surf and create. But what do you do when your Wi-Fi isn’t delivering those speeds to your devices? It can be a frustrating experience, but there’s no need to worry.

With a bit of knowledge and a couple of hours set aside, you can ensure your in-home Wi-Fi is capable of delivering the full potential of your nbn connection to the rest of your home.

Find out how your Wi-Fi compares to your nbn connection

Before you start optimising your Wi-Fi, you should benchmark your connection so you can measure the difference your efforts are making.

Telstra offers nbn services on a range of technology types, including Fibre to the Premises, Hybrid Fibre Coaxial, Fibre to the Node, Building or Curb, and Fixed Wireless. In each case, different factors will impact the maximum speeds you can expect to enjoy.

In some cases, these factors could lead to slower-than-expected speeds — not your Wi-Fi network. Identifying the part of the network that’s underperforming means you can focus on implementing effective solutions.

The best way to benchmark your nbn service is to run a speed test on a wired connection. Plug your device into the modem using an Ethernet cable, and use a speed test tool like Speedtest to measure your latency (or ping), download and upload speeds. Unplug the Ethernet cable and repeat the test over Wi-Fi, taking note of both results. You can also use the Telstra Home Dashboard App to test these results from your smartphone over Wi-Fi.

If there’s a big difference between the two sets of results, then optimising your in-home Wi-Fi could make a big difference to your nbn experience.

If the results are similar for both tests, congratulations — your wireless network is already configured to perform to the potential of your nbn connection.

Get the best equipment for the job

If you’re hanging on to an old modem, you may be limiting the capabilities of your home Wi-Fi network.

Since Australians began using broadband internet, Wi-Fi technology has seen a number of improvements increase speeds and bandwidth exponentially. Depending on the age of your equipment, a simple upgrade may be all you need.

For Telstra customers, the Telstra Smart Modem offers 4×4 802.11ac Wi-Fi — the gold standard, with a maximum throughput of 1.3 gigabits per second. That’s more than double the speed of the previous generation, 802.11n, and 25 times faster than the generation before that.

Finally, if your nbn connection is down for scheduled maintenance or there’s an interruption to the network, the Smart Modem will use Telstra’s mobile network instead. This won’t improve your Wi-Fi speeds, but it does mean you’ll stay connected more often.

Mobile backup is available to premises in 4G coverage areas. Check coverage at Eligible broadband service required. Mobile backup connection is limited to speeds of up to 6Mbps for downloads and 1Mbps for uploads. Actual speeds will vary due to local conditions and content accessed.

Modem and furniture positioning matters

Modem positioning makes a big difference to day-to-day network speeds. It’s best to place your Wi-Fi modem as close to your devices as you can, and as centrally in the house as possible. If you split your internet time between a home PC and the Xbox in the living room, place your modem centrally between them.

Wi-Fi waves have a tougher time travelling through dense objects, so it’s best to achieve the clearest line of sight between the modem and your devices. Check that your heaviest furniture isn’t in between the modem and your device.

Make sure to give your modem some space. Ensure there’s plenty of room around your modem’s vents and that it’s away from heaters and sunny windows. If your modem is overheating, performance can be degraded, and the modem can be damaged.

Minimise sources of interference

There are many sources of radio interference in the home, from appliances to reflective surfaces. Fortunately, minimising the impact of this interference is easy.

Some appliances, such as microwaves and cordless phones, operate on the 2.4GHz spectrum when active. You may notice that your connection stability degrades when you’re heating up leftovers for lunch. Ensure your modem isn’t set up next to these devices.

Fridges and other appliances made of metal, such as your stove, reflect radio waves and can cause issues. At this point you’ve probably realised that the kitchen isn’t the ideal place to set up your nbn gear! Place the modem so that the Wi-Fi can travel to as much of your house as possible without passing through the kitchen at all.

Bear in mind that mirrors have a thin layer of metal inside of them. As tempting as it can be to keep your modem out of sight, avoid setting it up inside a mirrored wardrobe.

Ensure larger homes have full coverage

Typical Wi-Fi modems have a range suitable for most small and medium sized houses. Real-world factors — such as dense walls, interference, and furniture positioning — reduce this range. For homes with three or more bedrooms or multiple levels, Wi-Fi signal-boosting hardware may be necessary.

This can create problems in larger homes. If your Wi-Fi performs in line with your nbn speeds when you’re within a few meters of the modem, but degrades further away, you may need one or more boosters to get full coverage.

One solution is the Telstra Smart Wi-Fi Booster. You can strategically place up to four Boosters around the house to increase the coverage around your house. You’ll simply connect to the same network that you always have, and you’ll be automatically connected to the booster with the strongest signal at your position. It’s an easy solution that doesn’t require technical know-how or extensive tinkering.

Using the Telstra Home Dashboard App, you’ll be given guidance on the best positioning for your boosters — and customised help with troubleshooting whenever you need it.

Wrapping it up

Today, Wi-Fi usually works well without much work, but if you’re encountering issues, these steps should have you blazing ahead on the nbn before too long. If you’d like to learn more about how you can make the most of your nbn service, make sure you check out the nbn hub on Telstra Exchange.

nbn is a trademark of NBN Co Limited and used under licence.

Tags: nbn,

nbn jargon busters: Everything you need to know


Posted on June 13, 2018

6 min read

With the nbn™ now available at more than half of Australian homes and businesses, it’s time for most of us to think about making the move. We’ve broken down some of the tech terms to help you find your way through the move to the new network.

National Broadband Network: The government-owned nbn™ network is being rolled out to provide Australians with access to a reliable broadband connection. Once the nbn™ network is available in your area, we can help you get set up with the broadband, home phone and internet services you want.

nbn: Formerly known as NBN Co, nbn is an Australian government-owned company that was established in 2009 to design, build and operate Australia’s new broadband network.

RSP or ISP: Retail Service Provider or Internet Service Provider. These are companies like Telstra that operate retail services on the nbn network – like your home or business internet connection. ISP is actually an outdated term, since the nbn network allows for more services than just internet to be delivered over the network.

MTM: Multi-Technology Mix: nbn’s Multi-Technology Mix refers to the expanded mix of technologies (see descriptions below) that nbn is using to roll out the broadband network to Australians. nbn’s MTM includes Fibre to the Premises, Fibre to the Building, Fibre to the Node, Hybrid Fibre-Coaxial, Fibre to the Curb, Fixed Wireless and Satellite.

FTTP: Fibre To The Premises. The nbn fibre network is connected directly to an nbn Connection Box within a home or business.

FTTB: Fibre To The Building. The nbn fibre network is connected to nbn equipment at a single point in a building or apartment block, such as the basement. From there, existing copper runs directly to individual homes or businesses.

FTTN: Fibre To The Node. The nbn fibre network is connected to equipment (a node) installed in the street. From there, existing copper runs directly to individual homes or businesses.

HFC (Cable): Hybrid Fibre-Coaxial. HFC uses the same cables previously used to carry Pay-TV and Cable broadband to a wall plate in a home or business.

FTTC: Fibre to the Curb. Fibre to the curb is sometimes known as ‘fibre to the driveway’, where the nbn fibre network runs closer to a premises than FTTN and then uses existing copper to connect to a premises. Note the spelling of ‘curb’ is used by nbn in line with international standards, rather than the ‘kerb’ Australians may be more familiar with.

Fixed Wireless: A home or business is connected wirelessly to the nbn network using radio communications between an nbn Base Station/Tower and a fixed antenna installed outside the premises. Fixed wireless technology allows for access to nbn services in regional and rural locations, which are more difficult to reach with fixed-line technology.

Satellite: A communications network technology that uses satellite equipment like a radio dish installed at a home or business, to send and receive data via a satellite. This technology allows for access to nbn services in more remote areas, which are more difficult to reach with fixed-line technology.

Mbps: Megabits. The industry standard terminology for network connection speed for both download and upload, megabits are a unit of measurement for bandwidth like kilobits and gigabits. You’ll commonly see nbn plans described in terms of their download speed in megabits.

Download/Upload: Download speed, usually described in megabits, refers to the rate at which your connection can receive data from the internet – whether it is streaming or a file delivery (like a photo you have saved to your phone or laptop). Upload refers to the rate at which your connection can transmit data, like saving files to your cloud storage account or publishing a video to YouTube.

MDU: Multi-Dwelling Unit. Where several units are located within one building. A common type of MDU is an apartment building.

Modem: Also known as a Router or Gateway, this is a piece of equipment that is normally supplied by a Retail Service Provider, such as Telstra. It will usually allow you to access the nbn network with more than one device at a time, by a direct connection or via Wi-Fi. The type of modem a customer uses and where it is placed, will impact your broadband experience. We provide new customers, many customers moving to the nbn network and any customer moving home with a Telstra Smart Modem, which includes mobile failover.

Wi-Fi: Wi-Fi is actually a contraction of ‘wireless fidelity’, but it’s the popular name for a group of wireless networking protocols. Your phone or laptop should connect to your router using Wi-Fi, unless you physically connect it with an Ethernet (LAN) cable. It’s important to remember that you might access the internet through Wi-Fi, but Wi-Fi only refers to the very short distance network connection between your phone or laptop and your router.

LAN (Ethernet): Local Area Network. This refers to the home or business network of devices connected to your modem, but you’ll also see it in reference to a physical network cable – sometimes called an Ethernet cable. These cables use an RJ45 connector that looks like an oversized, rectangular landline telephone cable, and provide a hard-wired connection between a PC, TV or other network device and your modem.

VoIP: Voice over Internet Protocol is a technology used to transmit voice services digitally, over an internet connection. All phone services provided over the nbn network will use VoIP, and will generally require the phone to be connected to a compatible Gateway.

nbn Connection Box: The nbn Connection Box is a device installed inside your home or business by nbn in order to supply FTTP or Fixed Wireless services. Depending on the services you have ordered, your Gateway or phone will then be connected to one of the ports on the nbn Connection Box. The nbn Connection Box may sometimes be referred to as a Network Termination Device (NTD).

nbn Utility Box: The nbn Utility Box is where nbn connects its optical fibre to the outside of your home or office when installing an FTTP service. They then install a fibre connection from the nbn Utility Box to the nbn Connection Box inside your home of office. The nbn Utility Box may sometimes be referred to as a Premises Connection Device (PCD).

Tags: nbn,