nbn |

Telstra Smart Modem 3: more Wi-Fi speed and more coverage for the best home Wi-Fi yet

By Nathan Gumley February 22, 2022

The new Telstra Smart Modem 3 packs in more Wi-Fi speed for more devices spanning to more corners of your home. Here’s how we did it, and how you can improve your home Wi-Fi experience.

What is the Telstra Smart Modem 3?

If you’re a new customer and take up a fixed home broadband service with us, we’ll send you home with one of our “Smart Modems”.

Previous generations of the Smart Modem have featured 4G backup (used by over 50,000 customers daily); smart tech support features which have lowered the amount of time spent on the phone, and compatibility with EasyMesh for our Smart Wi-Fi Boosters to power our Wi-Fi Coverage Guarantee.

Our latest modem, which we’re calling Smart Modem 3, keeps all the features you love, while also providing faster Wi-Fi networking thanks to our software and the addition of Wi-Fi 6.

And it’s still very easy on the eyes with a sleek new all-black design where the enclosure is now made from 85% recycled materials.

Let’s dive into what it all means.

What is Wi-Fi 6?

Much like smartphones, Wi-Fi technology is classified in different “generations”. The latest generation to roll-out to Australians is known as Wi-Fi 6. In a nutshell, it offers better range, and more bandwidth for a whole home of connected devices.

With the addition of Wi-Fi 6, alongside our software and hardware, you’ll be getting a big leap in speed, security and convenience.

Wi-Fi 6 on the Telstra Smart Modem 3 is capable of faster theoretical maximum speeds for your networking, with throughput up to 4.8Gbps available over your in-home Wi-Fi network (remember: home Wi-Fi speed and internet connection speed are two different things). That’s a sizable jump compared to Wi-Fi 5, which topped out at 3.5Gbps as a theoretical maximum.

More important than straightline speed, however, is Wi-Fi 6’s ability to connect multiple devices at once without slowing down the wi-fi performance of other users connected.

Whereas previous Wi-Fi generations were meant for only a few laptops and maybe a gaming console to connect at once, our Wi-Fi 6 Smart Modem 3 will keep everything connected smoothly. Thanks to our in-built software, your devices will get the Wi-Fi speed they need for a smooth experience.

We also update that software regularly, pushing out millions of little changes to make streaming, working and staying connected easier at home.

The modern home now comes complete with smart assistants, connected TVs, multiple gaming consoles, smartphones everywhere and just as many laptops and tablets. During peak times, you could have tens of devices all connecting to the modem at once, hence the need for the Smart Modem 3 and its multi-channel Wi-Fi 6 capabilities.

The new Telstra Smart Modem 3 continues to support “beamforming” with Wi-Fi 6. This means that instead of broadcasting a signal in all directions, the Smart Modem 3 locks onto the device it’s streaming a connection to for a better experience.

We’ve worked with a third-party to validate that our modem outperformed all the competitors home modems that we tested, giving you the best Wi-Fi experience in the furthest corners of your house, so you can use technology like Wi-Fi 6 to get the most out of your home nbn connection.

Safer than ever

Through Wi-Fi 6, the new Smart Modem 3 delivers major security enhancements to help keep the home wireless network secure. Automatic software updates also ensure the modem’s security protocols are kept up to date.

Outside of the modem, we’re also working on how to keep you safer online.

While other nbn retailers will just sell you the connection to the ‘net (and some make you pay for your modem!), we stop harmful messages, emails and attacks from reaching you in the first place.

Smart diagnosis, more time for you

We’re all hyper-connected, and whether you’re working from home or even running a business: every minute of downtime can prove costly.

The Smart Modem 3 not only has 4G backup that takes over in the event of an nbn outage, but a suite of smart diagnosis tools that help you get back online faster.

Another cool feature called “SmartFix” proactively monitors internet performance and automatically tries to resolve faults in the background before they cause an issue or outage.

We’ve been testing it for a while now and found that it fixes more than 15,000 services a month automatically.

If it runs into an issue it can’t correct by itself, it automatically contacts the customer to organise an appointment with nbn Co if one is required.

And Telstra Smart Troubleshooting helps customers easily diagnose Wi-Fi issues and offers troubleshooting suggestions within the My Telstra app. These proactive support features – and more – help deliver a great customer experience if a fault does occur.

Pricing and release date

You’ll be able to get your hands on the new Smart Modem 3 from today.

Customers who sign-up to our nbn plans will receive a modem included for use with their plan at no extra charge*.

You can also recycle your old modem in your local Telstra store as part of our eCycle Program. Get more info on plans and the new Smart Modem 3 at Telstra.com.

Things you need to know

* If you leave before 24 months, simply return your modem or pay a $200 non-return fee.

Devices | Tech and Innovation | Telstra News |

We’ve made the home Wi-Fi experience even better

By Nathan Gumley October 26, 2021

Whether it’s for bingeing the latest Netflix series in the backyard on a nice summer day, working flexibly across different tables in the home, or playing video games in the living room, we all want strong Wi-Fi wherever we are in our home.

Last year, we launched Wi-Fi Guarantee, with the guaranteed wall to wall Wi-Fi coverage wherever you need it in your home (or the right to cancel at no cost where we couldn’t), and with the launch of our new Smart Wi-Fi Booster Gen 3, you can make your home Wi-Fi better than ever.

Building on our previous award-winning Smart Wi-Fi Boosters Gen 2, the Gen 3 provides even greater coverage across your home, with the fastest Wi-Fi speeds that Telstra has ever offered. It’s plug and play, so you don’t need anyone to come and help get it set up for you.

Better Wi-Fi; Better for the environment

The Smart Wi-Fi Booster Gen 3 is feature packed and more stylish than ever, with the latest Wi-Fi 6 technology, built with a housing made from 95% recycled plastics and has an unobtrusive adjustable smart light.

Similar to our Smart Modem 2, the packaging in the new Smart Wi-Fi Booster, doesn’t use any inks or print finishes that could impact the ability to recycle the packaging afterwards.

Using renewable and recycled materials in our branded packaging is only one half of the story – it’s important to us that all materials we use in our packaging can be recycled by customers afterwards. As part of our commitment, we’re also applying the Australasian Recycling Label to clearly identify how you can recycle each packaging component.

How our Wi-Fi Guarantee works

With our Wi-Fi guarantee, we guarantee that you’ll get wall-to-wall Wi-Fi coverage throughout your house – or you can cancel with no further charge. That way, you’ll always be able get the best signal as you move around your house, so you can get the most out of your nbn connection.

For $12/month (24 months, $288 outright) plus your internet plan charges, we’ll send you out a new Telstra Smart Wi-Fi Booster Gen 3 to help improve your Wi-Fi coverage and speeds.

Once connected, if you don’t think you’ve got wall to wall WI-Fi coverage, we’ll work with you for up to 30 days to resolve your concerns. This may include:

  • Over the phone support
  • Remote network speed tests,
  • An in-home visit from a Telstra Technician.
  • We may also send you up to three additional Smart Wi-Fi Boosters, at no additional cost.

If you’re still not happy after we’ve tried to fix it, you can cancel your Booster repayments with no further charges. You’ll also receive a credit for your last month’s repayment. If you cancel, your original Smart Wi-Fi Booster is yours to keep, however any additional Smart Wi-Fi Boosters we sent you must be returned within 14 days. We will send you postage paid return satchels to do this. A $200 non-return fee applies.

Check out our Wi-Fi guarantee satisfaction commitment to see how you can get your home covered or your money back.

Your internet experience is more than just an nbn connection

If – like many Australians – your Wi-Fi coverage is weak (or non-existent in some rooms) at home, your experience could be limited or impaired.

In fact, 1.4 million households in Australia have reported having Wi-Fi problems in the past 12 months, while 19% of households struggle to connect multiple devices to their Wi-Fi at the same time.

Every home is different, and a single modem can often at times not be enough to cover the whole place.

Some nbn customers, especially those with larger, double brick or multiple-storied houses, struggle to connect devices in rooms that are far away from their modem. There is also a limited understanding of how to improve Wi-Fi without delving into the world of repeaters and bridges or purchasing expensive Wi-Fi routers.

You might be getting fast speeds into the home from your nbn connection, but a weak Wi-Fi connection will limit the speeds you’ll get on your device.

This is where our Boosters come into play. They extend your Wi-Fi network further, without disrupting the connection and without needing to reconnect your devices to a new Wi-Fi network, as you would with a Wi-Fi repeater.

Utilising EasyMesh technology, Telstra Smart Wi-Fi Booster Gen 3 integrates seamlessly with compatible Telstra Smart Modems. As customers move around the house, the network enables their device to seamlessly switch to the strongest Wi-Fi signal.

You won’t notice it swapping between the modem and your boosters, it just feels like your existing Wi-Fi network got a boost in speed and coverage in areas you previously might have struggled with.

As we continue to study and work from home, strong Wi-Fi has never been more important. Additionally, as the warmer months are looming, who would say no to spending more time outdoors doing the things we love?

Telstra Smart Modem
How To |

Your biggest Telstra Home Internet questions answered

By Luke Hopewell August 27, 2021

When it comes to Home Internet, we know you’ve got questions. How do you fix your internet when it drops out? How can you speed up your home Wi-Fi? What’s the best modem for work-from-home? Here are the answers to your biggest questions.

Your internet questions answered

Why does my internet keep dropping out?

If you’re experiencing a lot of service interruptions for your home internet, we have some suggestions for you. Whether due to planned maintenance or just bad luck, most internet connections go down every now and then (even ours!).

But to help make outages and downtime a thing of the past, we’ve put a 4G SIM Card into our Smart Modem Gen 2. That means if your main nbn connection goes down, you’ll connect to our 4G back-up service, backed by Australia’s largest mobile network. You’ll need to be in a 4G coverage area to connect to the back-up service, and the back-up speeds are capped at 25/5Mbps (actual speeds may be lower).

To make sure your Smart Modem Gen 2 is working on the mobile network before or during an outage, check the lights on the back of the device. Here’s what the lights on the modem mean and what you can do to troubleshoot.

Why is my internet slow?

When you take up a home internet plan with Telstra on the nbn, we’ll let you know the plan’s typical speeds during busy periods. The speeds you’ll experience may be slower, due to things like your in-home connection or wiring and the number of devices accessing your Wi-Fi.

The speeds you can get are also impacted by the technology nbn co has made available at your address. This is particularly true If you’re on Fibre-to-the-Node (FTTN), Fibre-to-the-Basement (FTTB) or Fibre-to-the-Curb (FTTC).

If you’re on these technologies, we’ve also recently introduced new capability which for many FTTN, FTTB and FTTC customers, lets us provide you with reliable information at point of sale about the maximum possible speeds at your address, so you can select a plan that you’ll get the most benefit from and not be charged for something you cannot use.

If your connection type is FTTN, FTTB and FTTC we’ll also email you with the maximum possible speeds at your address after you’ve connected or upgraded and provide you with options if your connection can’t support the maximum speeds of the speed plan you’ve chosen.

If your Telstra internet is slow, we recommend looking at your stats in the My Telstra app. There you’ll find not only your speed but also how to troubleshoot if you think it’s too low.

What is the difference between nbn and Wi-Fi?

It’s easy to get confused, but the nbn and Wi-Fi are two different things.

The nbn is the national broadband network. It’s the internet connection that comes into the home (like power, gas or hot water) and stops at a wall plug. Your Wi-Fi is what distributes the internet connection around your home using a Wi-Fi modem.

Why can’t I get Wi-Fi in all areas of my house?

The strength of your Wi-Fi is entirely dependent on both your modem and where it’s placed.

Not all modems are created equally, either. They seem like a plain black or white box, but they’re packed with important antenna technology that won’t give you a great experience if the manufacturer or ISP has cut corners to save cash.

Our Smart Modem Gen 2 is built to fan coverage out over your home, and if your place is too big to be covered, we have boosters that pair easily and effortlessly extend your own coverage.

More than that, we also have a money-back guarantee for your whole of home Wi-Fi coverage! Here’s how to get the Telstra Home Wi-Fi Guarantee.

How to fix Telstra Home Internet

How fast is my internet, and how do I do a speed test?

To measure your Telstra Home Internet speed, you’ll want to use our built-in Speedtest tool.

Powered by Ookla, the world’s leading speed test provider, it’ll tell you exactly how fast your line is so you can diagnose any potential issues.

Simply navigate to speedtest.telstra.com to get started.

Alternatively, you can do a speed test inside the My Telstra app.

How can I view my Telstra account?

You don’t have to pick up the phone to do some troubleshooting on your account.

We’ve just launched our new My Telstra app for both Apple iOS and Google Android, which is designed to be a one-stop-shop for all your Telstra needs. We have also created a number of self-service videos to help you with your basic service needs. The new My Telstra app helps make self-service, billing and tech support a lot easier.

You can manage your services and payments, get help, check for outages and track orders – all while you’re at home.

The app has also been designed with accessibility at the forefront, built to be compliant with the Web Content Accessibility Guidelines 2.1.

What is the Telstra Smart Modem 2?

The Telstra Smart Modem 2 is one of the best bits of kit we’ve put out in a long time. Not only does it give you strong Wi-Fi signal around the house, it’s actually smart.

The modem itself is constantly talking to the network, getting data on what’s happening in the background and optimising itself for best results. And if the connection from nbn does drop out, the modem – will automatically connect to the 4G back-up service. You’ll need to be in a 4G coverage area to connect to the back up service, and the back-up speeds are capped at 25/5Mbps (actual speeds may be lower).

With our modem, an outage from the nbn. It’s the best Wi-Fi for work-from-home.

How to fix slow Telstra Wi-Fi

Slow Wi-Fi can be a killer, but you don’t need to put up with it.

A lot of bad Wi-Fi problems can be solved simply by moving your modem, for example.

Ideally, you want to set up your Smart Modem Gen 2 in a central location where you will use your wireless devices. If you have it at the far end of your home away from your television, laptop, or smartphone, you’re likely going to experience poor connectivity and slow speeds (even if it is connected).

Wi-Fi signals have a tougher time travelling through dense objects, so it’s best to achieve a clear line of sight between the modem and your devices. Check that your furniture, television, or even cupboards aren’t in between the modem and your device.

There are also many sources of radio interference in the home, from appliances to reflective surfaces. Fortunately, minimising the impact of this interference is easy.

Some appliances, such as microwaves and cordless phones, operate on the 2.4GHz spectrum when active. You may notice your connection stability degrades when you’re heating up leftovers for lunch. Ensure your modem isn’t set up next to these devices.

Fridges and other appliances made of metal, such as your stove, reflect radio waves and can cause issues. Try to place the modem so that the Wi-Fi can travel to as much of your house as possible without passing through the kitchen at all.

Bear in mind that mirrors have a thin layer of metal inside of them. As tempting as it can be to keep your modem out of sight, avoid setting it up inside a mirrored wardrobe.

Can I get a Telstra signal booster for my home Wi-Fi?

If you need a good Wi-Fi booster that works seamlessly with your Telstra Smart Modem 2, we’ve got something for you.

We know that some of our customers – especially those living in larger homes with lots of rooms to cover, or in an apartment block with digitally ‘noisy’ neighbours – might need a little Wi-Fi boost. If you’d like your home or office Wi-Fi network to stretch its legs a little further, or if you need help reducing or resolving black spots, we have a whole of home Wi-Fi solution that’s simpler than ever.

Utilising EasyMesh technology, Telstra Smart Wi-Fi Boosters (Gen 2) integrate seamlessly with the Telstra Smart Modem, acting as additional hotspots. As customers move around the house, the network enables their device to seamlessly switch to the strongest Wi-Fi signal.

We’re also guaranteeing you whole-of-home Wi-Fi coverage with our boosters. Better signal, or your money back. It’s that simple.

Here’s how to get the Telstra Home Wi-Fi Coverage Guarantee.

How long does it take to get connected to Telstra Home Internet?

This depends on your connection at home.

If you’ve got an available line into your home, it can typically take between two to four days for activation. If you need a technician to pop over, however, it can take up to 10 days.

The best part about getting connected to Telstra, however, is that your Smart Modem Gen 2 is ready to connect you to the internet as soon as you get home. Thanks to a 4G SIM card in the modem, it’s ready to go as soon as you get home, giving you connectivity before your service is fully activated. You’ll need to be in a 4G coverage area to connect to the backup service, and the back-up speeds are capped at 25/5Mbps (actual speeds may be lower).

And we’ve got dedicated nbn specialists in all of our stores, so you’ll deal with a real person from when you leave the store through to the time you’re connected, up and running.

How do I find out how much data I have left?

Most of our new consumer nbn plans come with unlimited data, so you don’t have to worry about your usage.

If you’re on an old plan, however, you’ll be able to check how much data you have left on your Telstra Broadband service through the My Telstra app. Here’s how:

  1. Open the My Telstra app on your smartphone;
  2. Tap the “Services” icon at the bottom of the app;
  3. Scroll to your Internet service and tap it;
  4. From here, you’ll see details on how much you’ve used, and how much you have left.

The My Telstra app will also help you to get additional data on your service if you need to.

Related: How to get the MyTelstra app

What internet is available at my address?

As the National Broadband Network (or nbn) is now “functionally complete”, you’ll now be on one of a range of technologies.

Depending on your address, you’ll be connected to the fibre network directly (FTTP); connected to fibre at the end of your street (FTTN); connected to the fibre outside your property’s curb (FTTC); connected to fibre via your apartment building (FTTB), or on an older version of fibre (HFC).

Each of these technologies works with our equipment, and we charge the same regardless of your connectivity.

To find out what’s available in your area, check out our Home Internet Checker.

The facts about Telstra Home Internet

How can I get a Telstra 5G Home Broadband?

Right now, our 5G Home Internet is still invite-only as we ramp up to making the product available in more places. Over the next 12 months, we’ll be scaling up so more people can get in on the action, especially as 5G continues to evolve and when mmWave is available.

Related: Telstra 5G Home Internet – everything you need to know

How fast is Telstra nbn?

How fast are we? Real fast.

We have a range of plan options available to suit your needs.

What to do with old Telstra modems?

You might have a bunch of old network devices kicking around at home that you don’t need. It’s time to bring them out into the light, because we’ll recycle them for you, free of charge.

Drop your old modem at any Telstra Shop, and we’ll take it off your hands to make sure it’s responsibly and ethically broken down and recycled.

All part of the way we’re designing for a better environmental tomorrow, including reducing the size, weight and virgin materials in our boxing and shipping processes.

Why are Telstra’s nbn plans priced higher than others?

It’s simple: not all nbn providers are created equal.

We also invest heavily in purchasing capacity (bandwidth) from the nbn so that you can get a more reliable connection and fast speeds during peak congestion times; helping ensure you can work, school and stream with less interruptions.

With more demand in the home, it’s important we continue invest and maintain the great experience. In fact, we purchase more capacity (bandwidth) compared to all other NBN providers.

We also provide our customers with flexibility. The fine print will always get you in the end and we want to keep it simple so we’ve removed lock-in contracts. Plus soon, if you take up a new plan and receive a modem, you’ll be able to just return it if you choose to leave. Until then all you may have to pay is the remainder of your modem cost if you leave within 24 months.

If you buy online, you even skip our $99 standard connection fee, so it’s cheaper and easier to get started than ever. No surprises when you receive your first bill!

So when you’re browsing around for your next nbn plan, make sure you keep these tips in mind and understand that not all providers are created equally!

nbn |

Our responsibility and commitment to clarifying your nbn speeds

By Sanjay Nayak June 25, 2021

One of the issues internet providers face when providing customers with an internet service that relies on an nbn connection is that not all nbn connections to the home are created equal – they’re not all capable of delivering the maximum speeds of higher speed nbn plans.

The maximum download speed you can achieve on your nbn connection – the speed to the household – is primarily dependent on the technology type delivered by NBN Co to your property. It’s impacted by a range of factors, including how far away your house is from the closest nbn point.

There’s also no way to tell what maximum speeds you can get on your nbn service until after you are connected to the nbn for the first time. This means you might order a 100Mbps service when you first move, only to find out later the nbn connection is not able to support those speeds.

This mainly affects Fibre to the Node (FTTN), Fibre to the Building (FTTB) and Fibre to the Curb (FTTC) households. We’ve added some more information about these nbn technology types here and you can see what type you’re on by visiting the My Telstra app under your nbn service.

The common element with these nbn technologies is the final stretch of copper cable that delivers the nbn service to the wall socket inside your premises. This is what is known as nbn’s ‘multi-technology mix’.

Once you’re connected to the nbn, we receive information from NBN Co about the maximum possible speeds at your address. If they’re lower than the speeds of your chosen plan, we need to let you know and give you the option of cancelling your service without cost, moving to a lower plan without cost or staying on the same plan.

If you cancel your service or move to a lower plan, we also need to provide you with a proportionate refund to reflect the period you didn’t receive the full benefit of the plan you’d chosen.

We committed to do this through an enforceable undertaking provided to the Australian Competition and Consumer Commission (ACCC) in November 2017 in relation to FTTN and FTTB connections, as have a number of other nbn internet providers. We’re also obliged to do this under NBN service migration rules.

We have become aware that we have failed to meet these commitments and rules for many customers. We’re now in the process of contacting all customers who have been potentially impacted to offer them appropriate remedies.

As we became aware of these issues, we reported them to the ACCC and the Australian Communications and Media Authority (ACMA) and have developed a comprehensive remediation programme. This programme started in February 2021 and we’ll contact customers over the next few months.

This is a complicated issue that we are managing proactively, and we are very sorry to have let these customers down. Our continued commitment to our customers is when things go wrong, we pick it up and aim to fix it. We are committed to always acting responsibly, while being transparent and accountable. And this is one of those times.

Since discovering these issues, we have made significant improvements to how we manage communicating nbn speed information to our customers. We’ve introduced a new system for processing the information we receive from NBN Co about customers’ maximum speeds which lets us better match our data with NBN Co’s and detect when there are issues.

We have also recently introduced new capability which for many FTTN, FTTB and FTTC customers lets us provide them with reliable information at point of sale about the maximum possible speeds at their address so they can make an informed choice when they purchase or change plans. We’re calling this pre-qualification process, our dynamic service qualification tool.

For homes connected to the nbn for more than 21 days, we can inform consumer customers of the maximum attainable speeds they can get on their FTTN, FTTB or FTTC connection. This comes in the form of a range of maximum download speeds, and is the best estimate we can make of the fastest possible speeds of a customer’s connection. We also provide information to customers about how the maximum speeds at their address relate to their different options for plans with us.

We will also continue to write to customers once they are connected on their new plan, and if their connection doesn’t support the maximum speeds of their plan, we’ll provide them with the options in line with our obligations mentioned above.

If Dynamic Service Qualification data isn’t available – for example, if their home hasn’t been connected to the nbn yet – then customers on FTTN and FTTB won’t be able to purchase our Premium Speed Plan. Once connected, we’ll let them know what speeds their connection can support, and they will have the option to upgrade to the Premium plan if available to them.

We’re committed to always delivering the best customer experience that we can, so Aussies can better study, work, and be entertained online at home.

Network |

Fast speeds at home with Telstra nbn and 5G

By Michele Garra September 29, 2020

Having a fast, secure, and reliable internet connection has never been more important. Millions of Aussies are now working, learning, and being entertained from home. Having a faster connection means less buffering and higher quality video calls, even when several household members are using the internet at the same time. Today, we’re announcing faster typical busy period download speeds on our current plans, new high speed nbn™ offerings and a brand-new way to connect to the internet at home thanks to 5G.

The next generation of home internet with 5G

Connecting to the internet at home has typically been a wired affair. With our 5G network – built for speed and already available in over 1000 suburbs and 53 cities and towns around the nation – we now have another way of delivering fast and reliable internet to your home.

Tomorrow, we’re launching Telstra 5G Home Internet.

We’ll start by offering a $85 per month plan that includes a $0 5G modem, 500GB of data and the first month on us for eligible customers. We expect customers to achieve typical download speeds between 50Mbps and 300Mbps.

This will be a targeted, invitation-only launch at first to eligible customers to ensure we have the right service available for those who need it, but over the next 12 months, we’ll be scaling up so more people can get in on the action, especially as 5G continues to evolve and when mmWave is available.

Our starting principle is to offer the right internet connection to deliver the best experience for our customers based on their data needs, location, and what technology is available. In that spirit, we’ve also been working to improve our peak evening nbn speeds and the plans on offer too.

Boosting our nbn speeds for better performance

We know that not all nbn providers are created equal, despite what you might hear from others – and we’ve already seen the difference our customers experience on the nbn in the real world. We’ve ranked at the top of the Netflix ISP Speed Index for two years straight. Today, we’re announcing a range of exciting new plans and improvements to help ensure our customers have a fast and reliable home internet experience.

Until now, we’ve offered a set of fixed internet plans, with nbn Standard (nbn 25), Standard Plus (nbn 50) and Premium (nbn 100) plans available depending on your connection type and location.

Sometimes you want or need more speed, though – maybe you’re in a house where three or four people are working and/or studying from home, or maybe you just want to download games in your Xbox All Access subscription even quicker. If you want faster speeds, we want to give them to you.

That’s why we’re introducing Superfast and Ultrafast add-ons for our nbn™ 100 Premium Internet customers on eligible technology types. These add-ons are a huge leap over the fastest plans we’ve offered before – a big video game download can happen in an hour rather than hours, all while someone else in your house is watching Netflix on their phone, while someone else is on FaceTime in the other room, and someone else is fighting away in-game on the couch. These speeds are so fast that some less powerful Wi-Fi routers can’t keep up; our Smart Modem and Smart Wi-Fi Booster will be up to the task, though.

If you’re on our nbn™ 100 Premium Internet plan and on a compatible nbn technology type, you’ll now be able to add on Superfast or Ultrafast speeds to your monthly bill. The Superfast add-on has a typical evening download speed (between 7pm – 11pm) of 215Mbps, for $30 per month in addition to the cost of your Premium Internet plan (min cost is $3,459 with the Premium Internet plan when you stay connected for 24 months). Ultrafast takes it to an entirely new level, as we’re launching with a typical evening download speed (between 7pm – 11pm) of 250Mbps, for $70 per month in addition to the cost of your Premium Internet plan, until we have enough data to provide a reliable, higher, speed claim (min cost is $4,419 with the Premium Internet plan when you stay connected for 24 months).

Your home internet will need to be connected to the nbn with FTTP or HFC technology to access these add-ons. Most HFC and FTTP connections are capable of Superfast speeds, while only FTTP and some HFC customers can achieve Ultrafast speeds – we’ll only offer you these upgrades if your connection can take advantage of them.

We’ve also done a lot of work on our consumer and small businesses plans to make our internet speeds even faster. We recently boosted nbn download speeds by up to 15% for our nbn customers whose connection is capable of achieving these speeds at no extra cost, and we currently now have the fastest advertised speeds in market. This means the following typical busy period download speeds:

Speed Standard Evening Speed (nbn 25) Standard Plus Evening Speed (nbn 50) Premium Evening Speed (nbn 100)
Typical busy period download speeds (7pm-11pm – consumer; 9am-5pm weekdays – small business) 25Mbps 50Mbps 100Mbps

These speeds are not available to all customers, including most FTTN customers for the nbn 50 and 100 plans. Speeds experienced may be lower due to various factors including your in-home setup and wiring.

To deliver these speeds to your devices, we know how important getting strong Wi-Fi around the house can be, which is why we continue to improve our Smart Modem Gen 2, with its strong Wi-Fi capabilities and 4G backup in case there is an outage, for more reliable connectivity. For the best experience, consider our Wi-Fi guarantee where we will ensure you get consistent wall to wall Wi-Fi coverage in every room of your home, or your money back.

Bringing nbn 100 plans back to more customers

We’ve also resumed selling nbn 100 plans for FTTC customers and selected existing Telstra nbn customers on FTTN and FTTB. Since we paused selling these plans earlier in the year, we’ve done a lot of work behind the scenes to ensure customers have a better experience with us when purchasing this plan.

We’ve upgraded our systems and set up processes that put customers first, and we’re now confident we can provide a better all-round experience for Aussies. If a customer on FTTN, FTTB or FTTC can’t reach the maximum speeds of the Premium Internet plan or Premium Add-on, we’ll let them know and provide them with options in accordance with our regulatory commitments.

The ways we use technology to entertain, work, study, and live continue to evolve, and we’ll evolve our offers to match so our customers get the right internet connectivity products to truly fit their needs now and into the future.

Things you need to know

Excludes nbn Fixed Wireless. nbn not available to all areas or premises. Typical evening speed is a measure of network speed to customer premises not a customer’s received in-home experience. Superfast and Ultrafast Add-ons are for ordinary/personal domestic use. Find out more about speeds on the nbn network with Telstra at Telstra/com/nbn-speeds. nbn™, nbn co and other nbn™ logos are trade marks of nbn co limited and user under licence.