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Tag: nbn

nbn jargon busters: Everything you need to know


Posted on June 13, 2018

6 min read

With the nbn™ now available at more than half of Australian homes and businesses, it’s time for most of us to think about making the move. We’ve broken down some of the tech terms to help you find your way through the move to the new network.

National Broadband Network: The government-owned nbn™ network is being rolled out to provide Australians with access to a reliable broadband connection. Once the nbn™ network is available in your area, we can help you get set up with the broadband, home phone and internet services you want.

nbn: Formerly known as NBN Co, nbn is an Australian government-owned company that was established in 2009 to design, build and operate Australia’s new broadband network.

RSP or ISP: Retail Service Provider or Internet Service Provider. These are companies like Telstra that operate retail services on the nbn network – like your home or business internet connection. ISP is actually an outdated term, since the nbn network allows for more services than just internet to be delivered over the network.

MTM: Multi-Technology Mix: nbn’s Multi-Technology Mix refers to the expanded mix of technologies (see descriptions below) that nbn is using to roll out the broadband network to Australians. nbn’s MTM includes Fibre to the Premises, Fibre to the Building, Fibre to the Node, Hybrid Fibre-Coaxial, Fibre to the Curb, Fixed Wireless and Satellite.

FTTP: Fibre To The Premises. The nbn fibre network is connected directly to an nbn Connection Box within a home or business.

FTTB: Fibre To The Building. The nbn fibre network is connected to nbn equipment at a single point in a building or apartment block, such as the basement. From there, existing copper runs directly to individual homes or businesses.

FTTN: Fibre To The Node. The nbn fibre network is connected to equipment (a node) installed in the street. From there, existing copper runs directly to individual homes or businesses.

HFC (Cable): Hybrid Fibre-Coaxial. HFC uses the same cables previously used to carry Pay-TV and Cable broadband to a wall plate in a home or business.

FTTC: Fibre to the Curb. Fibre to the curb is sometimes known as ‘fibre to the driveway’, where the nbn fibre network runs closer to a premises than FTTN and then uses existing copper to connect to a premises. Note the spelling of ‘curb’ is used by nbn in line with international standards, rather than the ‘kerb’ Australians may be more familiar with.

Fixed Wireless: A home or business is connected wirelessly to the nbn network using radio communications between an nbn Base Station/Tower and a fixed antenna installed outside the premises. Fixed wireless technology allows for access to nbn services in regional and rural locations, which are more difficult to reach with fixed-line technology.

Satellite: A communications network technology that uses satellite equipment like a radio dish installed at a home or business, to send and receive data via a satellite. This technology allows for access to nbn services in more remote areas, which are more difficult to reach with fixed-line technology.

Mbps: Megabits. The industry standard terminology for network connection speed for both download and upload, megabits are a unit of measurement for bandwidth like kilobits and gigabits. You’ll commonly see nbn plans described in terms of their download speed in megabits.

Download/Upload: Download speed, usually described in megabits, refers to the rate at which your connection can receive data from the internet – whether it is streaming or a file delivery (like a photo you have saved to your phone or laptop). Upload refers to the rate at which your connection can transmit data, like saving files to your cloud storage account or publishing a video to YouTube.

MDU: Multi-Dwelling Unit. Where several units are located within one building. A common type of MDU is an apartment building.

Modem: Also known as a Router or Gateway, this is a piece of equipment that is normally supplied by a Retail Service Provider, such as Telstra. It will usually allow you to access the nbn network with more than one device at a time, by a direct connection or via Wi-Fi. The type of modem a customer uses and where it is placed, will impact your broadband experience. We provide new customers, many customers moving to the nbn network and any customer moving home with a Telstra Smart Modem, which includes mobile failover.

Wi-Fi: Wi-Fi is actually a contraction of ‘wireless fidelity’, but it’s the popular name for a group of wireless networking protocols. Your phone or laptop should connect to your router using Wi-Fi, unless you physically connect it with an Ethernet (LAN) cable. It’s important to remember that you might access the internet through Wi-Fi, but Wi-Fi only refers to the very short distance network connection between your phone or laptop and your router.

LAN (Ethernet): Local Area Network. This refers to the home or business network of devices connected to your modem, but you’ll also see it in reference to a physical network cable – sometimes called an Ethernet cable. These cables use an RJ45 connector that looks like an oversized, rectangular landline telephone cable, and provide a hard-wired connection between a PC, TV or other network device and your modem.

VoIP: Voice over Internet Protocol is a technology used to transmit voice services digitally, over an internet connection. All phone services provided over the nbn network will use VoIP, and will generally require the phone to be connected to a compatible Gateway.

nbn Connection Box: The nbn Connection Box is a device installed inside your home or business by nbn in order to supply FTTP or Fixed Wireless services. Depending on the services you have ordered, your Gateway or phone will then be connected to one of the ports on the nbn Connection Box. The nbn Connection Box may sometimes be referred to as a Premises Connection Device (PCD).

nbn Utility Box: The nbn Utility Box is where nbn connects its optical fibre to the outside of your home or office when installing an FTTP service. They then install a fibre connection from the nbn Utility Box to the nbn Connection Box inside your home of office. The nbn Utility Box may sometimes be referred to as a Network Termination Device (NTD).

Tags: nbn,

We’re giving our cable customers faster speeds at no extra cost

Network nbn

Posted on April 23, 2018

2 min read

We know how integral fast broadband is to your life. And that you’re increasingly streaming video to screens big and small throughout the home.

That’s why we’ve just sped up our cable service so our loyal home and small business cable customers get faster speeds at no extra cost.

This has surprised some of you, but we want to let you know it’s the real deal!

What boost can you expect?

If you’re on our standard cable speed tier your maximum download speeds will rise from 30Mbps to a maximum of 50Mbps, while your upload speeds will lift from up to 1Mbps to a maximum of 5Mbps.

And, if you are a customer with a cable speed boost, you will also see your upload speeds lift from 2Mbps to 5Mbps.

The boost for cable customers follows our move last month to upgrade more than 850,000 Telstra home and small business customers to the Standard Plus speed tier at no additional cost.

What do you need to do to get the faster speeds?

Simply switch off your modem for a couple of minutes. And when you switch it back on your new speed profile should be configured.

Thanks for being a Telstra customer and happy streaming, surfing, sharing and downloading.


Your satisfaction guaranteed on the nbn


Posted on April 11, 2018

2 min read

Our new nbn Satisfaction Guarantee is all about giving customers peace of mind when they sign up with Telstra on the nbn network.

How does the Guarantee work?

The nbn Satisfaction Guarantee is simple – If you’re not happy with your nbn service within 30 days of connecting, let us know and we’ll give you the freedom to leave without penalty as well as refunding your first monthly plan fee and any hardware repayment costs.

While we know the majority of our customers have a smooth transition to the nbn network and are happy with their service, we’re always focused on improving things to make sure our customers enjoy the best experience possible.

A number of recent improvements for our broadband customers have added to our confidence in the reliability of our nbn service.

More for your money

We’ve provided larger data allowances and a higher speed plan for existing customers at no extra cost to make sure our broadband services are keeping up with the changing way Australians are using the internet.

Late last year we gave our broadband customers a major data boost with the introduction of Unlimited data bundles.

We’re also currently in the process of upgrading the speeds of almost a million nbn customers to the Standard Plus Speed tier.

Innovative and reliable in-home Wi-Fi solutions

The type of hardware you have and where it’s placed can make a huge difference to your broadband connection.

More customers than ever will receive the Telstra Smart Modem, which includes mobile backup, to help them get connected faster and stay connected more often.

For customers with larger homes, the Telstra Smart Wi-Fi Booster will provide a strong and reliable Wi-Fi connection to more areas around the home or office that a standard modem’s Wi-Fi signal can’t reach.

Find out more about our nbn Satisfaction Guarantee.

Tags: nbn, networks, Wi-Fi,

Better home Wi-Fi coverage with our new Smart Wi-Fi Booster

Smart Home nbn

Posted on April 9, 2018

3 min read

With the nbn now available to more than six million homes and businesses, the number of connected devices we use continues to grow. Aussies expect to be able to get online anywhere – even in surrounding properties like yards, garages, and bungalows.

The Telstra Smart Wi-Fi Booster has been tailor-made for our customers to help bring a strong and reliable Wi-Fi connection to more areas around the home or office that a standard modem’s Wi-Fi signal can’t reach.

At my house, we’ve always struggled to get a Wi-Fi signal in the front bedroom from the modem set up towards the back of the house. With the Smart Wi-Fi Booster, I’ve now got full coverage in the front room for the first time.

Stronger connections

Using the latest Wi-Fi technology, the Smart Wi-Fi Booster essentially acts like a second modem: if you’re browsing the web or making a call over Wi-Fi while moving around the house, it will automatically switch to the stronger Wi-Fi source.

The seamless transition between boosters is a key advantage over existing Wi-Fi extenders that require you to manually choose which Wi-Fi point you want to connect to or wait for the signal to drop completely before switching over to the extender.

The drop in service is enough to cut a call using Voice over Wi-Fi or Skype, make websites much slower to load and causing videos to buffer. With Telstra Smart Wi-Fi Booster, you can do all of these things with fewer interruptions in more places.

Smart placement

You can also improve your in-home Wi-Fi coverage significantly by knowing where to place a booster.

We’ve found many of our customers naturally want to place a booster at the edge of their Wi-Fi coverage, but in reality, placing it where coverage has just started to drop off but is still relatively strong can provide a much better overall experience.

Easy setup and interconnected devices

As smart home technology grows in popularity, the Telstra Smart Wi-Fi Booster will also help connect smart devices to Wi-Fi that may not have reached before like an outdoor camera or a motion sensor in the garage.

To help make this easier, we’ve updated our free Telstra Home Dashboard app (iOS/Android) which walks you through a few simple steps to find the best areas in your home to set up the booster.

The Smart Wi-Fi Booster comes in a pack of two with:

  1. one booster connected to the modem, and
  2. booster two placed in another area of the house where the Wi-Fi signal starts to drop off.

You can purchase the Telstra Smart Wi-Fi Booster online for $180 outright or $7.50/month over 24 months, and in Telstra Stores nationwide.

Tags: nbn, Wi-Fi,

How does a smart home work? A day in the life of the Pecks

Network nbn

Posted on March 23, 2018

2 min read

We recently visited one of our customers in Canberra who are embracing the power of the nbn and smart home technology.

Greg and Beth Peck are a tech savvy couple in their 50s who have been trying out new home tech since connecting to the Telstra nbn network. They started building their connected home of the future last year when they purchased a Telstra Smart Home, joining the thousands of Australians embracing connected tech on the nbn to help make their day-to-day lives run a little smoother.

The couple both have Google Pixel 2 devices and Samsung tablets on the Telstra mobile network, along with the Telstra Smart Home Watch and Monitor system, indoor and outdoor cameras, door and window sensors, the new Telstra TV2, The Frontier Gateway Modem and many more. Now they can do more things with tech in their home than ever before.

We asked the Pecks what a typical day looks like for them:

Early morning: Greg starts work early so the more he can set to automate before work the better. He sets the coffee machine to turn on at 4am using the Smart Home app, or he’ll ask Google Home to turn on the machine as he walks into the kitchen. Using a Smart Home motion sensor in the back living room where his coffee machine is, the light automatically turns on so he can find his way in the early morning darkness.

During the work day: When they’re at work, they can use the Telstra Smart Home app to check the front door cameras for any deliveries or parcels at the front of the house or check the indoor cameras to see what mischief the cats are getting up to.

In the evening: In the evening when they’re home they use Google Home to turn on and off the TV and play music, as well as turning the lights on and off.

On the go: Beth’s moving away from her traditional note-taking by using Google Home to put things in her calendar and add to her shopping list.

They’re also using motion sensor cameras to notify them of movement inside when they’re out, to help give them peace of mind.