Tech and Innovation |

A faster way to queue safely with the My Telstra app

By Jenni Barnett December 9, 2020

We’re always making improvements to the MyTelstra app, to give you the best digital experience out there. This month’s updates include a new and smarter way to get served in our stores with digital queueing.

We’re working continually to add new features to the My Telstra app to make it even easier for you to manage your Telstra services – and even nab a few rewards along the way.

Join a Queue: a smarter way to safely queue

Joining a socially-distanced queue is a sign of the times, but with technology we can make the experience in our Telstra Shops convenient and fast. It’s called Join a Store Queue and it’s built into the My Telstra app from December.

You can use the app to join a queue at any participating store, even before you leave the house to ensure maximum efficiency. Join a Store Queue will even allow you to see how many people are ahead of you, providing an estimated wait time for the store of your choice via the app.

Once it’s your turn to be served, a SMS notification will be sent to your phone, and you’ll have 10 minutes to arrive at back in store and see one of our team. To join a store’s queue, simply head to the Get help tab in the app, select ‘join a store’s queue and select from the participating store list.

Making Telstra Plus more rewarding

Haven’t you heard? We’re making it even more rewarding to be a member of Telstra Plus, with new benefits for our members, including a better in-app experience.

Until now, tapping on your Telstra Plus info on the Home Screen, sent you to a simplified view of your Telstra Plus balance. Now you are directed to a redesigned, dynamic dashboard view. Featuring colour, graphics, and illustrations for a much more engaging experience.

Not only does it look much more appealing, it also connects to all things Telstra Plus in the one experience. From the dashboard view you can now:

  • See your tier, points, annual spend to date, and anniversary date
  • Redeem your points for rewards
  • View your points history
  • View the benefits you’re eligible for
  • See exclusive offers and discounts
  • Access VIP service as Gold member and Messaging support as a Silver member

On Silver and Member levels, you’ll also be able to see what you can do to level-up, and what benefits are waiting for you when you do!

And more!

This month, our app will also allow you to add on a Telstra Smart Wi-Fi booster to your account for better coverage in more places in your home.

Simply head to the Google Play Store or Apple iOS App Store to update for these and many more new benefits from the My Telstra app.

Tech and Innovation | Telstra News |

Find your lost devices with the updated My Telstra app

By Jenni Barnett September 10, 2020

We’re always busy adding great new features to the My Telstra app. This month we’ve added something you’ll really like: a Device Locator that allows you to find your phone when it wanders off!

The new Device Locator function allows you to track down any registered Telstra iOS and Android mobile phone, or even a SIM-enabled tablet.

When activated, the Device Locator places a pin on your map marking your device’s last known location. That means you’ll be able to find it fast.

Device Locator will also have advanced features in the future, with the ability to play a sound on your device to help you track it down faster, even when you drop it in-between the couch cushions! The Device Locator will also allow you in the future to put a message on the screen, so a Good Samaritan can return it when it turns up. Just one more way we’re making your life easier with the My Telstra app!

Speaking of making life more convenient, eligible customers are now able to manage their eSIM directly from their device using the My Telstra app. eSIM is a digital SIM card, which opens up the opportunity for you to have multiple phone numbers on one device. That’s right, no more carrying two phones. You can have work and personal numbers on one device and manage those numbers easily from the app.

Alongside these updates, you’ll now be able to view your 5G network access trial in the service summary screen in the app. In the future, you’ll also be able to check for 5G service coverage in your area in My Telstra. 5G is the next generation of mobile technology and has the potential to transform the way we live and work.

The 5G network access trial is available on selected plans so everyone with a compatible device has the opportunity to try 5G when in a 5G coverage area.

Keen to give 5G a go?* Upgrade to our new plans before 30 September.

The app will also help you stay on top of your bills, with more personalised push notifications. This feature will send customer in-app notifications to ensure you know when a bill is due.

You can download the My Telstra app for both Apple and Android devices, making it easy to view your services and bills and to make payments on the go.

Things you need to know

Existing Telstra 24×7 app users may need to manually upgrade their app by searching My Telstra in their app store, then tapping update.

*Only available in 5G coverage areas with compatible devices. Check our coverage maps online for more information.

Young woman on mobile phone in living room at home
Tech and Innovation | Telstra News |

What’s new in the My Telstra app for July

By Jenni Barnett July 22, 2020

Young woman on mobile phone in living room at home

We love hearing feedback from our customers – it helps us improve and ensures we’re developing tools and products that you want to use. That’s why we’ve enhanced stability and improved performance in My Telstra, plus our latest monthly update adds new features to help you manage your account with ease.

Here’s what we’ve added to the My Telstra app in our most recent update. You can download the My Telstra app for both Apple and Android devices, making it easy to view your services and bills and to make payments on the go.

My Telstra: July updates

My Telstra app - track a fault - fault tracker

Track faults and appointments
You can now check the status of any reported fault or service interruption through the Get Help screen. If you have an appointment for an nbn faults technician to come to your home, you can view and reschedule appointments within the app. Just tap on Get Help and then Track my reported faults to get started.

See and manage who has authority on your account
On the Profile screen, you can now view and manage who has authority on your account. You can also re-verify your account contacts, change their authority level and remove outdated contacts.

Personalised Telstra Plus dashboard
A new rewards dashboard puts everything Telstra Plus in one place. Simply go to your Home screen to see your points balance, current member benefits and more.

Even more entertainment and media services available
BINGE is Australia’s unturnoffable streaming service, packed with binge-worthy, award-worthy and share-worthy shows ready to go on your favourite devices and it’s now available in the My Telstra app in the Services screen. Plus, now you can explore a range of Telstra News including Entertainment, Business and Devices.

How do I get the My Telstra app?

Simply visit the App Store or Google Play and search for My Telstra.

Existing Telstra 24×7 app users may need to manually upgrade their app by searching My Telstra in their app store, then tapping update.

Beat scammers, and broken hearts, this Valentine’s Day
Tech and Innovation | Telstra News |

In-app messaging: the fastest way to get in touch with us

By Meg Bonighton June 29, 2020

Did you know on average, we have at least three different messaging apps on our phones? From Facebook Messenger to WhatsApp it’s now one of the preferred ways we communicate. That’s why we’ve rolled out a new way to get in touch with us via messaging in the My Telstra app. It’s now the fastest way to get in touch with us for support when it best suits you.

COVID-19 has fundamentally changed the way we interact with each other. People are calling less and messaging more. Everyone is going online to find answers. That’s why we’re rapidly changing the way you can contact us when you need support.

Messaging in the My Telstra app is a convenient way to get help. Unlike our old Live Chat interactions, the conversation happens on your schedule. Just as you would experience in other messaging apps that you use, you can jump in and out of the MyTelstra messaging conversation as it suits you. And your history is always there so you have a record of the interactions.

My Telstra app

Our always-on Messaging service also means no idle time between conversation, no dropouts, and a more personalised experience.

The types of queries we can resolve via Messaging include; billing, service, faults, sales for consumer and small business customers.

In-app messaging is the next step in our digitisation journey. It’s all part of our T22 strategy working towards simplifying our business while offering great service, all supported by Australia’s largest, fastest and smartest next generation network.

To access Messaging, download the My Telstra App.

My Telstra Telstra Plus - Mobile
Tech and Innovation | Telstra News |

What’s new in the My Telstra app

By Jenni Barnett June 11, 2020

We’re working continually to add new features to the My Telstra app to make it even easier for you to manage your Telstra services – and even nab a few rewards along the way.

My Telstra: June updates

Self-service payment extensions: now up to 42 days

We know times are tough. If you need more time to pay, you can now request a payment extension of up to 42 days directly in My Telstra.

No need to call us or go in-store to make this happen – simply go to payments, select payment options and then request more time to pay.

Your first payment extension can be either six or 14 days. If you still need more time, you will then be able to request a second payment extension, up to a maximum of 42 days (six weeks) from the initial due date of your bill.

Messaging made easier than ever

We know you’ve been loving our new messaging service in the app, and thanks to your feedback, we’ve made it even easier to find. We’ve added Messaging to the list of contact options on the Get help screen. If you ever need to get in touch, just send us a message. You don’t have to wait on the phone or online – we’ll get back to you as soon as we can.

Personalised Telstra Plus content

Customers who have our app and are also enrolled in Telstra Plus, our rewards program, will now enjoy a more personalised experience. Along with your points balance, you will see specific offers showing what your points balance can be redeemed for in the rewards store. From new devices and accessories to exclusive benefits for Silver and Gold members and so much more!

Get ready to celebrate! If you haven’t already, don’t forget to be part of Telstra Plus’s first birthday celebrations. You can sign up in the My Telstra app before June 14 for your chance be in the draw.

My Telstra Telstra Plus - Mobile

How do I get the My Telstra app?

The My Telstra App is the easy and fast way to see all your services, track orders, get help and message us directly.

Simply visit the App Store or Google Play and search for My Telstra.

Existing Telstra 24×7 users may need to manually upgrade their app by searching My Telstra in their app store, then tapping update.