Telstra News |

Supporting our customers during COVID-19

By Andrew Penn April 14, 2020

As people around Australia increasingly begin working and studying from home or self-isolating as part of the national response to COVID-19, demand for connectivity is rising rapidly. To play our part, Telstra is giving our consumer and small business customers additional data as well as offering unlimited home phone calls to pensioners. We want to help our customers, who find themselves having to work from home, stay connected.

Update: We understand that the situation around COVID-19 is ongoing. As a result, we will be extending many of our consumer offers through to 30 June 2020. Please read below for additional details and eligibility criteria.

From Thursday 19 March we are providing our consumer and small business home broadband customers (ADSL, NBN and Cable) with unlimited data at no additional charge on their plan until 30 June 2020. The data, which will be provided automatically, will help facilitate videoconferencing; voice over Wi-Fi, and cloud connectivity, all important tools when working from home or in isolation.

We are also giving our consumer and small business mobile customers more data. Post-paid customers (both handheld and mobile broadband) can receive an extra 25GB of data on their plan to use in Australia within 30 days to facilitate the need for a more mobile workforce. Post-paid customers can apply for the extra data via our Telstra 24×7 and My Telstra Apps until 30 June 2020 and the data will be available within 24-48 hours.

We are also keeping those experiencing hardship connected. We are offering JobSeeker discounts to eligible customers, and those with a valid eligible Health Care Card or Pensioner Concession Card can take advantage of a new $30/month Value Mobile Offer. You can find more details on these offers on Telstra Exchange.

Eligible pensioners with a Telstra home phone plan will also be able to make unlimited local, national and 13/1300 calls, and calls to Australian mobiles, from their home phone in Australia to make staying in touch with friends and family simpler. This is available from Thursday until the 30 June 2020.

We also have offers available to small business customers, including the ability to hibernate your business.

With data traffic increasing, we are encouraging customers to make use of the self-service tools available on the latest Telstra 24×7 apps for iOS and Android. This allow customers to check account information and pay bills while easing the burden on our call centres.

We are also making it easy for our customers to access more self-serve billing options to cater for the scenario they may have found themselves in via our new online self-service hub.

Via the online hub, Telstra customers can access options including:

  • Entering into a payment plan with Telstra.
  • Entering into an agreement to pay at a later agreed date.
  • Suspending any or all services for up to 90 days, and reconnecting free of charge at the end of that period or beforehand if they’re ready to do so.
  • Downsizing their plan if they can no longer afford the plan they are on.

COVID-19 is a global challenge, we are all affected, and we all need to play our part in the response.

From Telstra’s perspective, an important part of that is ensuring everyone has the tools they need to stay in touch and keep business flowing during this challenging time.

Things you need to know

Telstra’s FairPlay Policy applies to our unlimited broadband offer.

Pre-Paid Max/Extra/Plus/Freedom Anytime/Freedom Unlimited customers: Unused bonus data expires after 28 days and will not rollover.

Tech and Innovation |

Introducing the NETGEAR Nighthawk M2 mobile router

By Campbell Simpson February 26, 2019

Two years after we launched the world’s fastest mobile hotspot, the gigabit-capable NETGEAR Nighthawk M1, and then doubled those download speeds in network testing in 2018, we’re back with an upgrade: the NETGEAR Nighthawk M2 mobile router.

On the NETGEAR Nighthawk M2, you can experience typical download speeds of 5-500Mbps and typical upload speeds of 1-40Mbps in 4GX coverage areas – the upper end of this typical speed range will be more commonly experienced in and around the CBDs of the major cities. Outside 4GX coverage areas, typical speeds will be lower.

Following in the footsteps of the hugely successful first Nighthawk mobile router, the Nighthawk M2 carries over the premium design and colourful, data-rich touchscreen and improves your on-the-go Wi-Fi experience by making it easier to navigate through menus on the device.

The Nighthawk M2 supports up to 20 Wi-Fi devices on a single connection, so whether you’re travelling with family or running a data-hungry portable business you’ll be able to securely connect all your devices and share in fast mobile internet. A complementary NETGEAR Mobile App lets you configure the device without taking it out of your backpack or briefcase.

 NETGEAR Nighthawk M2 mobile router

It’s packed with the latest 4G technology, too – with Category 20 LTE Advanced speeds, 4X4 MIMO and 5-band Carrier Aggregation it can handle high definition media streaming, and you can even charge a smartphone in a pinch using the JumpBoost battery charging feature.

Our rollout of over 200 5G base stations across our network – with more to come in 2019 and beyond – also means improvements to 4G network hardware. This series of network upgrades is not only making Telstra’s mobile network 5G ready but is also expected to help deliver world leading 4G speeds that can be accessed on the Nighthawk M2.

 NETGEAR Nighthawk M2 mobile router

We’ll be making the NETGEAR Nighthawk M2 available in store and online from February 26 at a recommended retail price of $384 or on a range of our Mobile Broadband plans.

*Disclaimer: actual customer speeds will be less

5G | Network | T22 | Tech and Innovation |

We’re working with CBA and Ericsson to bring 5G to banking

By Channa Seneviratne February 25, 2019

In an industry first, we’re collaborating with the Commonwealth Bank of Australia and Ericsson to explore and trial 5G ‘edge computing’ technology for financial services – giving you a glimpse of the bank of the future.

Our collaboration with the Commonwealth Bank and Ericsson is the first of its kind in Australia to bring technology providers and the financial services sector together in exploring 5G edge computing use cases and network architectures. We intend to test end-to-end banking solutions over 5G – showcasing what the bank of the future might look like, and exploring how 5G edge compute can reduce the network infrastructure required at individual bank branches.

What does 5G edge compute technology enable?

5G edge compute will allow us to discover more ways to access and interact with financial institutions in ways we haven’t even explored yet. For example, your face and fingerprints could be used in the future to verify and confirm your identity faster and more securely. You might be able to walk into a bank, scan your face/finger and immediately withdraw or deposit your money and walk straight out – providing a faster and more secure way to access your money.

Further to this, the potential of 5G edge compute might mean something as simple as faster transactions when paying for your groceries at a wireless payment terminal, or a more secure, personalised experience when using an ATM by not having to use your PIN number.

That’s what the technology behind 5G edge compute makes possible, and we’re working with Commonwealth Bank and Ericsson to see what’s possible in the banking sector. It has the potential to transform banking, and to deliver innovation to the financial services sector in a faster and more efficient manner.

Commonwealth Bank, Ericsson and Telstra

5G edge computing is all about bringing the network closer to the user or application. For financial institutions like Commonwealth Bank, it will help to enhance existing banking applications as well as deliver new use cases such as artificial intelligence, all supported by a range of software defined networking solutions.

Our earliest work with Commonwealth Bank and Ericsson will examine the process of simplifying the network operations and complexity required at individual bank branches, and will explore optimal 5G coverage solutions and provide more flexibility for bank locations.

These trials will provide valuable lessons and insights for us, too, as we continue to deploy 5G and explore further options with a range of partners and assess the potential for edge computing in telecommunications across many industry verticals.

5G | Devices | Tech and Innovation |

Unveiling the Samsung Galaxy S10 – and our landmark 5G upgrade offer

By Kevin Teoh February 21, 2019

Samsung has just introduced its latest and greatest Android smartphones to the world, unveiling the Galaxy S10 family at its UNPACKED event, ahead of Mobile World Congress 2019. We’re pleased to be stocking the S10+, S10 and S10e, in stores from 08 March, but there’s more – if you get a Galaxy S10+ with us, you’ll be able to bring your S10+ back and upgrade to the 5G-capable Samsung Galaxy S10 5G at no extra cost when it’s released in the first half of this year.

I’m at Samsung’s Galaxy Unpacked event in San Francisco, on the ground with our partners to see the next evolution in the Galaxy line of smartphones – and to usher in a new mobile era made possible by 5G.

Built around a cinematic, bezel-less screen designed for the most immersive viewing, the Galaxy S10 series have no ‘notch’ up top – instead, their new Infinity-O Dynamic AMOLED display hides the front-facing camera within the screen itself. That big, bright screen can also show more detail than ever with HDR10+ support.

Unveiling the Samsung Galaxy S10 - and our landmark 5G upgrade offer

It’s their cameras that will capture the envy of your friends though. All versions have a full kit of lenses, meaning you have an entire professional-grade camera kit in your pocket with zoom, wide and ultra-wide lenses whenever you need them – and a built-in intelligent photo assistant so you can turn what you see in real life into a long-term memory.

It also marks Samsung’s first-ever in-display ultrasonic fingerprint sensor in a smartphone. That might sound a bit techy, but what it means is that you’ll be able to press the screen of the S10 or S10+ with a finger to unlock it, using ultrasonic waves that read the unique ridges of your finger – and it even works in cold or dry conditions, giving you even more peace of mind that your personal data is secure and safe for only you to see.

Unveiling the Samsung Galaxy S10 - and our landmark 5G upgrade offer

All of the Galaxy S10 series devices feature the new Wireless PowerShare mode, which lets you charge other wireless devices like a smartwatch just by resting it against the back of your phone. Of course, you still get all of Samsung’s hallmark design features like IP68 water and dust resistance, fast wireless charging and the ability to add up to 512GB of memory via microSD on all three models.

We’ll have the Samsung Galaxy S10 series available for pre-order from 9AM today. If you order a Galaxy S10+, we have a special treat in store for you – read on below.

At launch on 8 March, we’ll be offering the S10 family of devices on a range of consumer and small business plans. For example, the S10+ 128GB will be available on our XL lease plan for $129 a month* (for 24 months, min cost $3096) and will come with 160GB of data**, unlimited national and international talk and text***, Peace of Mind data as well as our sport, music and Wi-Fi data inclusions.

Pre-orders of the Galaxy S10+, S10 and S10e smartphones also come with bonus Galaxy Buds (valued at $249 RRP).

You can find all our Samsung Galaxy S10 smartphone offers and plans here.

*   includes $10 credit
**  includes 100GB of bonus data
*** to 15 select countries

Unveiling the Samsung Galaxy S10 - and our landmark 5G upgrade offer

Our landmark 5G upgrade offer with Samsung

Here’s some more good news: anyone who purchases a Samsung Galaxy S10+ with us will be able to bring their S10+ back and upgrade to the 5G-capable Samsung Galaxy S10 5G at no extra cost when it’s released.

This is about giving you the best of both mobile worlds – we want you to experience one the newest and most feature-packed smartphones powered by our world-leading 4GX mobile network, and then we want to make it possible for you to upgrade to 5G, the next revolution in mobile technology, later in the year.

We’re extremely excited by this latest partnership with Samsung – as the first mobile operator to make the Galaxy S10 5G available to customers as soon as it’s launched in Australia, we wanted to do something special for you.

5G means the potential for faster downloads, high resolution video streaming with less buffering, and better mobile gaming on the go. The potential for ultrafast speeds and low latency of 5G will open new doors for businesses, too – so we’re opening up the offer to our small and medium business customers as well.

With more than 200 Telstra 5G-enabled mobile sites online across the nation, our customers will be at the forefront of this revolutionary technology as well as enjoying the multiple cameras, wireless power sharing, stunning display, sonic fingerprint security and other exciting features on Samsung’s newest smartphones.

We’ve hit plenty of Australian-first milestones together with Samsung in the past – like breaking the 1Gbps download speed barrier on the Samsung Galaxy S9 – and we look forward to many more in the future. The arrival of 5G will be a true game-changer, and we’re looking forward to being among the first in the world to experience it with you.

5G | Business and Enterprise | Telstra Vantage™ |

Deloitte: 5G Mobile Technology Report 2018

By Campbell Simpson September 19, 2018

5G is the latest development in mobile technology and will deliver faster speeds, better reliability, and improved capacity. In addition to bringing improved mobile experiences for consumers, 5G is expected to have a wide range of commercial applications.

In this context, Telstra has engaged Deloitte to analyse the potential benefits of 5G to businesses and the broader economy. This report is based on a bespoke survey of 550 Australian senior business leaders. The report indicates that more than three-quarters of those surveyed (78%) say that faster, more reliable and more responsive mobile telecommunications would benefit their business.  And, over two-thirds of businesses surveyed expect to be using 5G in 2020.

You can download the full report here: Deloitte 5G Mobile Technology – Business Readiness Report 2018.





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