Mobile data phone plan video streaming
Telstra News |

Why we’re changing our mobile plans, and what you’ll get out of it

By Michael Ackland June 30, 2020

We know that you want and are using more mobile data than ever – so we’ve updated our plans and pricing to meet that need as we continue the rollout of Australia’s largest 5G network. As part of our huge reimagining of what Telstra is and does for our customers through our T22 strategy, we’re committed to responding to what you want from us.

Last year, as we moved to plans which had no lock-in contracts and no excess data charges in Australia, we radically changed the way we worked. If you have a mobile plan with Telstra, you now have the freedom to move up and down plans to suit your budget and data use each month, so you only pay for what you want.

One year on from when we introduced our new mobile plans, we’ve seen a fundamental change in the way Australians are living and working through the coronavirus pandemic. To that end, we’re refreshing our mobile plans with up to 30GB of extra data, including 5G network access on selected plans for customers with a compatible device in 5G areas waiving the $15 additional fee for 5G access, and helping to ensure those who may be struggling financially have options to suit their needs.

Here’s the bottom line: From July 1, in line with the extra data we’ve added, prices will rise by $5 per month on new Small, Medium and Large mobile plans. Our Small plan gains 10GB of extra data for a total of 40GB per month, while Medium and Large plans both add 20GB for a total of 80GB and 120GB a month respectively. Our Extra Large plan will rise by $15, and include 30GB of extra data for a total of 180GB. We’re including 5G access on Medium and above plans as part of this shift.

The good news for existing customers who migrate to our new plans before September 30 is that they won’t see any price rise for 12 months. We’ll be contacting these customers about their plans changes to encourage them to migrate and take advantage of this rebate.

Importantly, following the conclusion of our 12-month free 5G trial, we have decided not to charge a separate fee for 5G on our new month to month plans. Customers will be able to continue getting 5G if they are on eligible plans or by switching to our Medium and above plans.

This is ultimately because 5G’s capability to handle more data-intensive uses like streaming means that customers with 5G use more data – so we’ve given our 5G-capable plans even more of it. A small number of customers on existing Small plans who have a 5G handset will be migrated to a Medium plan, which includes 5G access – but those customers will be given an equivalent monthly rebate for 12 months to ensure they’re not unexpectedly paying more.

In addition to the extra data and 5G access, we’re also including access to Foxtel’s new streaming service Binge on us for a minimum of three months for all customers on these new plans, as well as extending our offer of Kayo sports streaming for as little as $15 per month. We’re also boosting the points earning rate for Telstra Plus, our rewards program for customers, and giving all Telstra Plus members an additional three months of Binge. Silver and Gold members get even more – an additional six or nine months (on top of the three months for all customers), for a total of up to 12 months access to Binge on us.

After looking at how we can better support our customers during financial hardship, we’re also adopting a more enduring package of measures for those who need them. These measures include permanently removing late fees for customers on direct debit, adding the option online to immediately suspend services as your needs change or if you need to reduce your spend, and extending the application date for our discounted Connected Family internet offer to September 30 for eligible low-income families. We’re also continuing our $30 Value Offer mobile plan for eligible customers with a healthcare card.

As Australia begins to return to a new normal, and as we all learn to live more safely with the ongoing presence of coronavirus in our communities, we too are adapting our mobile plans to face the future. We’ve seen first-hand the dramatic change in the way Australians are working and living, how we are using our mobile phones and mobile data more than ever, and we believe we’ve got the balance right.

T22 | Tech and Innovation |

Bonus mobile data for over a million of our eligible customers

By Michael Ackland August 8, 2019

Running out of mobile data partway through the month might seem like a first world problem, but having to ration your music, video, and podcast streaming, or keeping across the latest from friends and family on social media when you’re on the go can be pretty tough for some.

That’s why we’ve begun giving a number of our mobile customers bonus data, to help keep up with the many new and different ways we all use our phones.

We know this – that’s why in keeping with our T22 strategy to remove pain points for you, we’re giving over a million eligible customers between 15GB and 60GB of extra data per month, so you can do more of what you love without feeling the pressure of reaching your data limit earlier.

We know how easyit isto smash through a gig of data – imagine aday whereyou’re listening to Spotify while you work,catching upon what your friends are up to on Facebook and Insta, and checking your email– and that’s before you start streaming Netflix onthebus ride home! Tack on a couple of app updates and a Snapchat or two and it all starts to add up.

The way we use our phones and computers is constantly changing, and the things you find you do with your mobile data today might be vastly different than when you signed up for your current mobile plan, as new apps or the extra features of a new phone quickly become everyday habits.

How do I know if I’m eligible for bonus data?

This offer isn’t available to everyone. You’ll know you’re being gifted this bonus data by email or SMS.

We’ll be rolling out this extra data in three phases between now and January – around 150,000 of you have already received the good news, while another 350,000 will from late August, and the rest of our lucky eligible customers will have extra data added later this year.

In case you missed our big news

Announced in June, all of our in-market mobile plans for consumers and small businesses offer no lock-in, the freedom to change your plan once a month, no excess data charges in Australia, and the ability to personalise your plan through add-ons, including 24- and 36-month device repayment options.

T22 | Tech and Innovation |

Saying goodbye to lock-in plans, and welcoming a flexible future

By Michael Ackland June 25, 2019

On the one-year milestone mark in our T22 journey to radically simplify our products and eliminate the pain points you have told us about, we are introducing a new range of mobile plans for our consumer and small business customers. We are saying goodbye to legacy, and introducing freedom and flexibility for you to build the right plan for your needs – and to change your plan as your needs change.

We understand that you want flexibility built in to the products that you use. Nine out of 10 Australians say that having the freedom to change their services is important to them, and just as many say that their lives would be easier if they had that flexibility. An overwhelming majority of us want the option to change as our technology needs change, as we travel, and as new products are released.

We have taken your feedback on board as we have designed our new mobile plans. As of today, all of our in-market mobile plans for consumers and small businesses offer no lock-in, the freedom to change your plan once a month, no excess data charges in Australia, and the ability to personalise your plan through add-ons, including 24- and 36-month device repayment options.

Today marks the beginning of a new era for our mobile customers, where you have the freedom to change your plans once a month as your needs change. The introduction of these new plans coincides with the launch of the first 5G devices on our network, and our ongoing roll out of our 5G network. We want to make it as easy as possible for you to embrace this new era, and the latest technology along with it. This is just the beginning of what we have planned to improve our products over the year ahead, and we are excited to share more on that soon.

You can read more about our new plans here.

5G | Devices | Tech and Innovation |

Unveiling the Samsung Galaxy S10 – and our landmark 5G upgrade offer

By Kevin Teoh February 21, 2019

Samsung has just introduced its latest and greatest Android smartphones to the world, unveiling the Galaxy S10 family at its UNPACKED event, ahead of Mobile World Congress 2019. We’re pleased to be stocking the S10+, S10 and S10e, in stores from 08 March, but there’s more – if you get a Galaxy S10+ with us, you’ll be able to bring your S10+ back and upgrade to the 5G-capable Samsung Galaxy S10 5G at no extra cost when it’s released in the first half of this year.

I’m at Samsung’s Galaxy Unpacked event in San Francisco, on the ground with our partners to see the next evolution in the Galaxy line of smartphones – and to usher in a new mobile era made possible by 5G.

Built around a cinematic, bezel-less screen designed for the most immersive viewing, the Galaxy S10 series have no ‘notch’ up top – instead, their new Infinity-O Dynamic AMOLED display hides the front-facing camera within the screen itself. That big, bright screen can also show more detail than ever with HDR10+ support.

Unveiling the Samsung Galaxy S10 - and our landmark 5G upgrade offer

It’s their cameras that will capture the envy of your friends though. All versions have a full kit of lenses, meaning you have an entire professional-grade camera kit in your pocket with zoom, wide and ultra-wide lenses whenever you need them – and a built-in intelligent photo assistant so you can turn what you see in real life into a long-term memory.

It also marks Samsung’s first-ever in-display ultrasonic fingerprint sensor in a smartphone. That might sound a bit techy, but what it means is that you’ll be able to press the screen of the S10 or S10+ with a finger to unlock it, using ultrasonic waves that read the unique ridges of your finger – and it even works in cold or dry conditions, giving you even more peace of mind that your personal data is secure and safe for only you to see.

Unveiling the Samsung Galaxy S10 - and our landmark 5G upgrade offer

All of the Galaxy S10 series devices feature the new Wireless PowerShare mode, which lets you charge other wireless devices like a smartwatch just by resting it against the back of your phone. Of course, you still get all of Samsung’s hallmark design features like IP68 water and dust resistance, fast wireless charging and the ability to add up to 512GB of memory via microSD on all three models.

We’ll have the Samsung Galaxy S10 series available for pre-order from 9AM today. If you order a Galaxy S10+, we have a special treat in store for you – read on below.

At launch on 8 March, we’ll be offering the S10 family of devices on a range of consumer and small business plans. For example, the S10+ 128GB will be available on our XL lease plan for $129 a month* (for 24 months, min cost $3096) and will come with 160GB of data**, unlimited national and international talk and text***, Peace of Mind data as well as our sport, music and Wi-Fi data inclusions.

Pre-orders of the Galaxy S10+, S10 and S10e smartphones also come with bonus Galaxy Buds (valued at $249 RRP).

You can find all our Samsung Galaxy S10 smartphone offers and plans here.

*   includes $10 credit
**  includes 100GB of bonus data
*** to 15 select countries

Unveiling the Samsung Galaxy S10 - and our landmark 5G upgrade offer

Our landmark 5G upgrade offer with Samsung

Here’s some more good news: anyone who purchases a Samsung Galaxy S10+ with us will be able to bring their S10+ back and upgrade to the 5G-capable Samsung Galaxy S10 5G at no extra cost when it’s released.

This is about giving you the best of both mobile worlds – we want you to experience one the newest and most feature-packed smartphones powered by our world-leading 4GX mobile network, and then we want to make it possible for you to upgrade to 5G, the next revolution in mobile technology, later in the year.

We’re extremely excited by this latest partnership with Samsung – as the first mobile operator to make the Galaxy S10 5G available to customers as soon as it’s launched in Australia, we wanted to do something special for you.

5G means the potential for faster downloads, high resolution video streaming with less buffering, and better mobile gaming on the go. The potential for ultrafast speeds and low latency of 5G will open new doors for businesses, too – so we’re opening up the offer to our small and medium business customers as well.

With more than 200 Telstra 5G-enabled mobile sites online across the nation, our customers will be at the forefront of this revolutionary technology as well as enjoying the multiple cameras, wireless power sharing, stunning display, sonic fingerprint security and other exciting features on Samsung’s newest smartphones.

We’ve hit plenty of Australian-first milestones together with Samsung in the past – like breaking the 1Gbps download speed barrier on the Samsung Galaxy S9 – and we look forward to many more in the future. The arrival of 5G will be a true game-changer, and we’re looking forward to being among the first in the world to experience it with you.

Giving customers the choice to add the things they love
5G | T22 | Tech and Innovation |

Giving customers the choice to add the things they love

By Michael Ackland November 1, 2018

Since unveiling our T22 strategy in June we have been working to simplify our products, eliminate the pain points that frustrate customers and create all digital experiences.

In July we removed excess data charges on our new consumer mobile plans giving customers greater cost certainty and eliminating a major pain point.

This week we are taking another step forward by giving customers more choice when creating a home or mobile package.

Our customers can now select their base mobile or home broadband plan and add their choice of the best entertainment, great-value add-on BYO mobile plans, their pick from an expanded range of accessories and devices with no upfront charges, and innovative technology solutions like Smart Home.

For the first time, customers can choose from a selection of high-end devices for the home or on the go – such as smart speakers and connected watches to drones and headphones – and add them to their home or mobile plan with no upfront fees. Customers simply pay the item off over the term of their contract making it a great gifting option.

For example, customers can add BeatsX wireless earphones to their plan and pay it off for $8 per month over 24 months when they maintain an eligible mobile or home service.

The changes are timed just ahead of the holiday season when we know our customers are looking for simple gifting options and compelling ways to stay entertained over summer.

With summer entertainment in mind, we are making it really easy for customers to add Foxtel from Telstra to their plans. Previously we bundled Foxtel from Telstra into our top tier internet bundle. Now customers have the choice to add a range of premium Foxtel from Telstra packages to our small, medium and large home bundles.

This includes adding the Sport and Entertainment pack which now features Fox Cricket – Australia’s only dedicated cricket channel delivering the best line-up of cricket this summer. Or, for customers who take up a new iQ4 set top box, accessing Foxtel’s new 4K channel which features live sport, documentaries and concerts and movies in brilliant detail.

We have taken this simplified approach to our Smart Home service too. Now customers can choose to take up Smart Home as an add-on to either their broadband or mobile plans. They have the choice to purchase devices upfront or over a 24 month term. And, the Smart Home service is now offered as a no lock-in subscription.

Later this year customers will also be able to add Telstra LocatorTM to their Telstra mobile plan helping them find valuables using connected tags and Telstra’s unique Telstra Locator Network. To give customers greater flexibility Telstra Locator will be available as a month to month subscription.

Giving customers the personal choice to add features they value to their service is an important step towards our ultimate ambition of introducing fully modular plans by June 2019 that provide

customers cost certainty, flexible subscription options and the freedom to move between plan tiers on a monthly basis as their needs change.

The next product milestone under our T22 strategy will bring Business Grade service and solutions to small business customers.

In December we are introducing new flexible products for small to medium businesses with no lock-in contracts that will help them to easily scale their operations up and down. We also know our small business customers are looking to us for expert support to keep their operations moving. So we are enhancing our business-grade service with specialists introduced to all our Telstra stores, our online chat service and contact centres and through the launch of specialised small business support for fixed internet products.

How our new approach to plans works

Once customers select a base mobile or home broadband plan they can then choose from:

  1. Entertainment, including: Foxtel from Telstra with 4K live sports and the new Foxtel Cricket channel or Telstra TV.
  2. Connected technologies including Telstra Smart Home.
  3. Their pick of a growing range of high-end tech products with no upfront costs, including: connected smart watches, headphones and home speakers. Customers can add up to five products to their plan and pay the item off over a 24 month terms whilst they maintain a mobile or home internet plan.
  4. Add-on BYO mobile and tablet plans – offering a simple and affordable way to get more members of a household connected on a phone or tablet without worrying about excess data charges.

Once a customer has assembled their ideal package, it is charged on a single bill.

Rewarding customers this holiday season

Telstra customers will receive a free Google Home Mini with the purchase of any eligible Android device, selected home broadband plans or Smart Home kit. This offer runs until the 25 December or until stocks of the Google Home Mini run out.