5G |

5G brings augmented reality to Sydney and Melbourne

By Campbell Simpson November 5, 2021

We’ve partnered with Aussie startup tagSpace to show off the next generation of augmented reality (AR) experiences, delivering you important information, directions and updates on the world around you using your smartphone and our superfast 5G mobile network.

It’s a problem that most of us have faced before: you’re out at an event and you know where you want to go – like a ticket booth, a bar or a bathroom. You’ve already got your phone with you, so all you need is an app that gives you accurate, detailed help that works with the world around you. Even better, you want that app to show you where to go using your phone’s camera to understand the location you’re in. That’s what tagSpace is for.

The TagSpace AR platform is built to provide its users with real-time information about the world around them – think when your train is arriving and which carriage is emptiest where your closest bar or restaurant is and what are the evening’s specials.

We have been beta testing the augmented reality platform with tagSpace at two locations including the Sydney Opera House – showcasing how 5G and mmWave can support augmented reality application even in areas of high customer demand.

Screenshots of how the Tagspace app works outdoors at a festival and a stadium with Telstra 5G

Key to tagSpace’s potential for our customers is 5G – a superfast mobile network means rapid, responsive visual experiences, even if the tagSpace platform is simultaneously downloading multiple pieces of content to your device. 5G also means many more users in a given area without any impact on congestion. Because 5G enables faster download speeds as well as more efficient use of mobile spectrum, real-time information really is closer to the real-time we all expect. And because we have the largest 5G network in Australia, you’ll be able to view the world in AR in more places.

The bandwidth and capacity of 5G allows us to add additional layers of live data to augmented reality – so it’s not just about geo-1tagging places of interest but also adding information of value – such as transport times at a bus stop, what acts are next on stage at festivals or video content at tourist landmarks to bring local stories to life. tagSpace’s AR app is a great way to use the low latency and high capacity of 5G.

“tagSpace’s vision is to enable information, navigation and entertainment at every location in the world, using AR,” said tagSpace’s founder Paul Martin. “Our ability to display dozens of simultaneous, live-streaming videos and real-time information – whilst seamlessly blending the real world with the virtual – legitimately exploits the power that 5G can offer.”

At the same time as we’re demonstrating the potential of 5G with tagSpace, we’re rolling out mmWave 5G – the latest and greatest 5G standard. mmWave is a step change in the evolution of 5G, increasing its capacity tenfold and enabling tens of thousands of users to connect to the network in the same place, at the same time, without compromising connectivity.

mmWave signals only travel a short range, so the first phase of our rollout will focus on transport hubs, shopping centres, tourist hotspots and stadiums. We’ve got 65 mmWave sites live in 5 major cities across Australia, and we plan to triple that number before the end of the year.

5G | Network | Regional | Telstra News |

Our 5G network now reaches 75% of Australians

By Nikos Katinakis June 28, 2021

Over the last year a big focus for us has been to bring Telstra 5G to as many people as possible, and today we’ve reached a huge milestone – with 75% of all Australians now having the ability to access to our 5G network where they live.

After starting our initial 5G rollout across major cities, a big effort has been made to extend this out to our suburbs, regional centres and rural areas. You can now find Telstra 5G presence in more than 2,700 suburbs and over 200 cities and towns across Australia.

In the last six months alone, we have switched on 5G services in more than 100 regional cities and towns including Port Douglass in Queensland, Yass in New South Wales and Devonport in Tasmania.

As our 5G rollout continues across Australia, we’re seeing thousands of new devices joining our network every week, and now have more than 1.5 million 5G devices live on our network.

The hard work on our 5G rollout is not done yet – we want to bring 5G to as many people as possible. Reaching more Australians will be harder from here though, with populations spread out over larger distances, with each incremental percentage of the population requiring proportionally more 5G sites to cover – so some areas might take a bit longer than others before the 5G symbol pops up the top of your phone.

And just because we have been focusing so much on 5G, doesn’t mean we have forgotten about our 4G service. We just passed a big new milestone with our 4G footprint now covering more than 2 million square km and 99.4% of the Australian population – so you can browse, stream or chat in more places than ever before.

Not just a bigger network, a better network

When it comes to 5G, while we’ve been rolling it out across Australia, we’ve also been innovating and deploying new technologies to offer a better and even more reliable service to our customers.

One new addition is a technology called carrier aggregation. We’ve used this on 4G for a while and helped boost connectivity dramatically for customers as we worked on it more and more. It essentially involves enabling devices to access our network using multiple radio frequencies.

Think of it like you’re trying to heat a room. You start with a single heater, but it’s too cold still, so you add another heater to get the room up to temperature. Combining multiple frequencies to work together, just like the heaters warming the room faster, gives you greater network performance than connecting to the single frequency.

For the first time, we’re adding this out to 5G too. By combining Telstra 5G on low band 850Mhz spectrum and mid-band 3600Mhz 5G, you should see a boost in 5G performance when you’re indoors or on the edge of 5G coverage.

mmWave – the next big thing

Earlier this year we announced that we’re investing $277 million in 1000MHz of 26Ghz spectrum for mmWave 5G – a short-range, high-frequency and very high capacity spectrum band that really makes the most of what 5G can do. Adding mmWave to 5G will supercharge the network even further, adding greater capacity for more devices especially in population dense areas like big city CBDs or at major sporting events.

While the Australian Communications and Media Authority (ACMA), who manages spectrum licensing in Australia only recently auctioned off mmWave spectrum, we’ve been preparing to launch it for a while now. In fact, we already have 50 mmWave sites live across Sydney, Melbourne, Brisbane, Adelaide, Goulburn and the Gold Coast.

We’re excited about mmWave being live, and if you own a Telstra 5G WiFi Pro you can experience the boost in certain pockets of those areas. At the moment, it’s the only device on the market that supports mmWave, but we’ll be launching a few more devices by the end of the year to take advantage of the next phase in 5G.

5G | Network | Smart Home | Telstra News |

Bringing our 5G Home Internet to more Aussies in 2021

By Kim Krogh Andersen May 10, 2021

While many households have the right broadband connection to enjoy the ability to play games, stream movies to their TV, or conduct video meetings for work seamlessly, there are households who can’t get this great experience for a variety of reasons.

For these people, we’re excited to announce we’re expanding our fast 5G Home Internet to more places and doubling the data limit.

We first launched 5G Home Internet at the end of last year for select customers whose fixed connection might not have been capable of delivering to their needs. We’ve received some awesome feedback from these early customers and we’re committed to providing the best experience for customers’ home internet no matter the technology type.

Bringing 5G Home Internet to more homes this year

Throughout the coming months our 5G Home Internet service will be made available to even more places. We’re proud to have Australia’s largest 5G network, and especially pleased with the experience our customers are experiencing on it. Our 5G network is well on track to reach 75% of Aussies by the end of June.

We have enough users on the network now to get an accurate look at the performance customers can expect on 5G Home Internet. We have also been refining the service and network, bumping up average download speeds by 19%. Our typical evening speed, the speed which you can generally expect in peak streaming hours at night, sits at between 50Mbps – 600Mbps, and the average speed from our speed tests is at around 378Mbps*.

Based on feedback from our early 5G Home Internet customers, we’re also doubling the included data each month on these plans from 500GB to a huge 1000GB, so you can download, video chat and stream without stress.

We speak to many of our current 5G Home Internet customers regularly, and feedback has been extremely positive – they are able to work from home more easily, streaming video is a lot faster, and things just work more smoothly.

This will only get better too, as we begin implementing the latest 5G technologies powered by new 5G bands such as mmWave.

Boosting 5G Home internet with mmWave

We recently announced that we have acquired the mmWave spectrum we need across Australia to power the next evolution of our 5G network. This represents our continued commitment to support enhanced experiences for everyone at home.

We have already begun deploying 5G mmWave in selected sites in 5 capital cities and have achieved record-breaking download speeds using this technology in testing earlier this year.

Implementing mmWave on our 5G network will be like adding more lanes to a freeway, making it even faster while allowing more people on the network at the same time.

As part of building out our 5G Home Internet portfolio, we are working with Casa Systems, a global leader in network technology, on the next evolution of our 5G fixed wireless using mmWave technology.

5G mmWave gives us unparalleled opportunity to provide a home broadband service over 5G which will meet the performance and capacity as everyone’s data and internet needs continue to grow. I look forward to sharing more details soon.

We also continue to work with closely with NBN Co to improve the overall nbn experience for our broadband customers. Today’s announcement is one of many ways that we are working to improve your connectivity experience, as we know having a fast, secure, and reliable internet connection is super important.

Our goal is very simply to offer the right internet connection to deliver the best experience for our customers – one that is based on their needs, their location, and what technology is available to connect them.

Things you need to know

* Into the home speeds measured at the modem. Speeds may be slower and can be impacted by factors such as the distance from the serving 5G mobile tower, number of users online, where your modem is located and how far you are from your wifi access point, and whether there are obstructions between your modem and the 5G mobile tower. Speeds may change over time but are anticipated to remain within the quoted speed range.

Telstra 5G Wi-Fi Pro
Network |

We’re investing $277m in spectrum to make our 5G network stronger and faster

By Andrew Penn April 23, 2021

You may have read that Telstra is investing hundreds of millions of dollars in new spectrum for 5G. But what does this all mean?

The Australian Communication and Media Authority (or ACMA) today announced the results of its 26 GHz mobile spectrum auction, including that Telstra has secured 1000MHz of this spectrum to help us make our 5G network stronger and faster.

We’re spending around $277 million for our slice of this new mmWave spectrum to be used on the next phase of our 5G network which will deliver even faster speeds and much greater capacity. Much like there was with 4G, reaching the full potential with 5G involves rolling out the network in multiple phases. Initially, we’ve focused on coverage, launching 5G to as many people as possible as fast as possible, with our 5G network already reaching almost two thirds of Australians and will reach 75% by the end of June. But this is just the start of the journey and with the addition of mmWave spectrum to our 5G you’ll really start to see its full potential.

What is mmWave and why do we need it?

Each year we see data usage across our mobile network increase by an average of 40%. With more devices and more things that use more data, like 4K video streaming and virtual reality, we need more bandwidth so that you can still video chat to mum at a packed New Year’s event without a hitch.

mmWave – pronounced as “millimetre wave” – is a short-range, high-frequency and very high capacity spectrum band that really makes the most of what 5G can do.

It got its catchy name from the type of frequency it uses – which is what your phone uses to talk to mobile base stations to make calls, send texts and keep your data running fast and smooth. mmWave’s higher frequency means it can offer a lot of capacity and bandwidth, however it can only broadcast a few hundred metres. This makes it best suited to areas where there are lots of people in close proximity consuming data at a rate that can sometimes strain a network. This means places like shopping centres, crowded inner-city train stations and even stadiums could all benefit from the capabilities of mmWave.

There’s a whole lot more to mmWave and if you find all this techy stuff interesting, then you’ll also like this deeper dive piece we wrote to explain it further.

What will the new spectrum mean?

We mention capacity, because this is where our new 1000 MHz of spectrum comes in. This is more than 10x our existing dedicated 5G spectrum bandwidth. Having access to more spectrum creates more space on our network for mobile traffic, which means more data can flow through smoothly to more customers. The more spectrum you have, the more capacity for data your network has too.

Think of having more spectrum like being stuck in traffic in peak hour on the way to work and then having an extra 10 lanes added, allowing more cars to join the highway and travel faster. Having more spectrum for mmWave will let more 5G phones or 5G home broadband connections on the network to simultaneously download at higher speeds than ever on our network.

Having additional 5G spectrum also means that in the future our 5G home broadband service will be available to more customers in more places so you can binge the latest episode of The Mandalorian in 4K; or have multiple people at home on HD calls, without degrading quality.

For certain areas where the nbn might not be delivering a great experience, we’re really excited about the possibilities this opens to give our customers a fast and reliable home internet connection.

If you want to look even further into the future, mmWave will become central to things such as driverless cars or even some crazy ideas like watching the footy at the MCG with augmented reality glasses that can overlay all the stats and information you might be interested in. It opens up a whole new world for groundbreaking technology that is only going to boom and improve our lives going forward.

When will mmWave launch on Telstra?

While the licenses won’t come into effect until around the middle of the year, the Australian Communications and Media Authority (ACMA) has agreed to early access licensing, which will allow us to use the spectrum on our network even sooner.

However, mmWave is something we’ve been preparing for and been testing for a while now. This real-world testing has helped us understand how the technology works and interacts with the environment and has also assisted in the development of the standards that device manufacturers use to build and deploy their future mmWave capable products.

We’re working to bring more mmWave-capable devices to our customers this calendar year, adding to our first mmWave-capable device – the Telstra 5G WiFi Pro – which launched in May 2020.

Telstra has been leading the way in 5G for a long time, and our work to date means we’ll already be on the front foot when we’re able to access this spectrum and as devices become available. Our commitment to bring the latest mobile technology and its benefits to more Australians is stronger than ever and we can’t wait for you to experience this next evolution of our 5G technology.