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The 3 most important tips I’ve learnt from technology leaders

Telstra Careers People

Posted on April 16, 2018

1 min read

I’m halfway through the Telstra Graduate Program and what I’ve noticed since starting here is just how much Telstra invests in and develops its people.

As a graduate, I can connect with senior leaders within the business through mentoring and reverse mentoring programs, as well as at monthly sessions called ‘meet our leaders’.

Being able to gain insights from such a senior group of people has helped me to understand the breadth of leadership styles across Telstra and also learn about how they have overcome obstacles in their own careers.

I’m also encouraged to attend events and gain insights from external leaders. One of the most recent events I attended was called Code Like a Girl, which aims to inspire more women into coding and leadership careers within the technology industry.

I learnt a lot during the event but here are the top three things I took away:

5 ways to kick-start your day (without coffee)

Telstra Careers Advice

Posted on April 3, 2018

1 min read

What does your morning routine look like?

To be honest, mine isn’t great. It takes me a while to get out of my comfy bed, which gives me little time for doing the morning essentials like getting dressed and cooking breakfast.

I know it’s important to be productive in the morning as it helps to set up my day at work. So, I thought I would ask a few Telstra people what they do in the morning so that I can get a bit of inspiration. It might even help you too.

Here’s what they told me:



How Telstra’s Business Technology Services Academy helped me to find my career focus

Telstra Careers Advice

Posted on March 28, 2018

4 min read

One of my personal values has always been to never stop learning and I think that’s what I found appealing about a career in technology – it’s constantly in a state of change.

However, after obtaining my Bachelor of Computer Science from Western Sydney University, I realised that a narrow focus on programming wasn’t necessarily going to be ‘my thing.’ So, I started to look for something to help me find my focus.

Around that time, I applied to the Business Technology and Services (BTS) Academy at Telstra. The BTS group provides business and technology consulting services, project management and managed services to business customers. Their talent development course, the BTS Academy, trains people for careers across networks and security. Some people joined the program straight from university or TAFE, while others joined the program from different careers. For me, it was a win-win that the Academy would allow me to get hands-on experience, while continuing to learn.

In the first six months of the program we needed to obtain two certifications covering project management and technology (covering basic level networking skills). Beyond that, the expectation was that you could move between teams to experience new roles and projects. We were each assigned a team leader, coach, and buddy to help us personalise the program. If we started in an area and didn’t like it, we could swap to another. There was a very strong emphasis on “creating our own journey,” and as a result all 25 associates in the program have had very different experiences.

Between studying and on-the-job learning, I managed to try several different roles. This included Project Coordination, a role as a Technical Implementer and, my personal favourite, Wi-Fi Consultancy. It was good to finally test out my interests, and find out what I liked best.

As a Project Coordinator my role was to assist project managers wherever support was needed – from managing spreadsheets, to project billing and resourcing. This gave me exposure to a wide range of technology projects that were underway at the time. As a Technical Implementer my role involved working with devices, like routers and switches, to create and connect networks. This included working on the network technology that connects ATMs to banks, enabling transaction information to be recorded. While my time as a Wi-Fi Consultant involved talking to businesses about how best to optimise the design of the Wi-Fi networks in their offices.

Along the way, I’ve learnt so many things. But there are three pieces of wisdom I think would be helpful to most people, regardless of their career path:

  1. (Human) networking is extremely important. Building and maintaining relationships will open so many doors for you.
  2. Don’t dwell on your failures – learn from them. At the end of the day you are human and you will face a lot of unknowns while doing your job, so the possibility for mistakes will always be there. I’ve made my fair share of mistakes and thanks to my support network, have been able to bounce back and learn something from each experience.
  3. Be open to new experiences and change. If you had asked me what my least favourite subject was at university I would have said Wireless Mobile Networks. But having had the opportunity to experience Wi-Fi Consultancy I’ve actually come to discover a hidden passion!

Six months down the line, I have now graduated from the Academy into my team, where I will be working towards becoming a Wireless Consultant. As part of the National Solutions Wireless Practice team, I will consult with customers on the best design for new Wi-Fi solutions and working on improving the design of existing networks. I’ll also gain experience in wireless security and data-analytics projects down the track. Importantly, I will continue to have the support and resources of the Academy Program for the next two years, so that I can continue to upskill myself along the way. I’m excited to see where my learnings take me next!

Email Etiquette: The do’s and don’ts of effective emails

Telstra Careers Advice

Posted on February 26, 2018

4 min read

When it comes to keeping up with emails, the struggle is real. A little too real, honestly.

According to reports by the Radicati Group, the average office worker receives in excess of 100 emails a day, with this number expected to grow year on year.

Interested in a career at Telstra? Find the right role for you.

While the numbers clearly aren’t in our favour, there are some things you can do to make life easier, and it means getting back to basics.

By following these simple do’s and don’ts, you can ensure your emails are read, responded to, and well received by your colleagues.

Do: Have a clear subject line

If you want your email to stand out amongst the hundreds of others competing for attention, you’ve got to be smart with your subject line and avoid anything too vague. Make the intention of your message clear so people understand the action and urgency, and can prioritise accordingly. For example:

Good: Document Review for Tuesday 2/01

Bad: Doc review

Do: Get to the point

Long emails are put in the too-hard basket or ignored altogether because people simply don’t have the time to digest what you’re saying. To avoid this, try keeping your emails under 200 words and avoid chunky paragraphs of text. Here’s how:

Use subheadings

Subheadings instantly improve the readability of your email. They provide focus points and create a natural hierarchy, allowing readers to easily determine the most important messages.

Use dot points

Dot points force you to cut out unnecessary words, and are far easier to scan. It’s about reducing the need to re-read a message.

For example change this:

Hi Joe,

Last night Peter sent me a summary outlining the budgetary constraints for Project X. Michelle has reviewed the document and has provided advice from her side of things. If you could do the same by tomorrow evening that would be great, we can then meet later in the week to discuss the way forward in person.



To this:

Hi Joe,

An update on Project X:

  • Peter sent the budget summary last night
  • Michelle’s already reviewed
  • Your feedback is required by tomorrow evening

Let’s meet later this week to discuss.



Do: Edit before you send

Too often people hit send without so much as a glance over what they’ve written. That’s why you should never underestimate the power of a re-read. It will help you to:

Pick up on missed points

You may have forgotten to attach a document, cc a colleague or delegate an action. Checking the details before you hit send means you won’t need to send a follow up email with the missed details – which not only spams your colleague’s inbox but may give the appearance that you’re disorganised.

Fix spelling and grammar mistakes

Loads of spelling and grammar errors isn’t a good look, especially if you’re writing to a manager or an executive. Take the time to check for misspelled, omitted or repeated words, grammar and punctuation.

Change the tone

Ever written an email while stressed or upset? They can read as short and aggressive if you’re not careful. Let those emails sit in your draft for a while before hitting send. When an hour lapses and you’ve cooled off, you’ll be surprised at how many changes you make to the wording.

Don’t: Forward on an email trail without providing context

Nothing is more frustrating than being sent an email that just says “FYI” with a chain of 20 emails below it.

If it must be done, take the time to summarise what’s going on. Let the person know what they’re looking for, and why you’ve sent it.

Better yet, go a step further and highlight the points of interest in the emails so the recipient can quickly identify what you’re bringing to their attention. This shows respect for your colleague’s time and reduces the risk of guesswork and confusion.

Don’t: Unnecessarily reply all or cc in a bunch of people

The best way to determine if someone should be sent an email is to ask yourself two simple questions:

  • Does this person have a direct action to take away from this email?
  • Has this person explicitly requested to receive this email update as a matter of interest?

If the answer to these questions are ‘no’, you can assume they don’t need to be on the list of recipients. If you’re unsure, ask them – confirming this shows you’re taking the time to understand their requirements, and respect their time.

So there you have it – easy!  Want more career tips? Check out our other blogs.

Tags: how to,

How to plug and play your Telstra TV

How To Entertainment

Posted on November 22, 2017

2 min read

If it hasn’t arrived already, your new Telstra TV will be landing in your home any day now – and here we share a few quick tips on how to set it up and get the most of your new device and the new mobile app.

We’ve put a lot of work into ensuring that when your new device arrives, it will take only a few short minutes to set it up, creating a simple, enjoyable experience that is truly “plug in and play”.

Let’s start with installing the hardware

It’s as simple as connecting your HDMI cable, existing TV aerial cable and the power cable at the back of the device. From there the device will automatically turn on.

Now all you need to do is activate it

This involves connecting the device to your home Telstra Broadband network. Once you’re connected to the internet, the device will scan for free-to-air channels and download a selection of pre-loaded apps including; Foxtel Now, Bigpond Movies, Netflix, Stan, Hayu, YouTube, Roku Media Player and podcasts from TED as well as ABC iView, SBS On Demand, +7, 9NOW and Tenplay.

Using your Telstra TV remote and mobile app

With a range of shortcuts on the remote, you can open live TV, the TV guide, Foxtel Now and Netflix with the touch of a button.

Discover content without having to switch between different channels, apps or services and plan ahead with the mobile app, which lets you search on your way home from work, and line up shows ready to watch when you hit the couch.

The mobile app also acts as a remote control for your home device (which is great news because you can now literally ring your remote when you can’t find it!)

And if it’s not that simple to set it up in your home – we want to hear from you via our Crowd Support site.

Find more tips and helpful hints on how to use your new Telstra TV here.

Tags: how to, Telstra TV,