Devices |

Call me maybe? Telstra and Google add inbound calls to Google Nest devices

By Campbell Simpson November 10, 2020

Our homes are becoming more connected than ever with smart technology like Google Nest devices, and we can make them even smarter with innovative and useful features that allow you to use your technology in the way that suits you best.

Last year we became the first mobile carrier in the world to offer outbound calling on Google Home/Nest devices through the launch of Voice Activated Calling, so we’re happy to say that you can now take inbound calls now too!

It’s really simple – once you’re set up, your Google Nest device will announce who is calling (if it’s one of your mobile contacts), and all you have to do is say “Hey Google, answer call” to get connected.

It’s the ultimate hands-free solution if you’re busy in the kitchen, or your mobile is out of reach. It helps you to efficiently multitask as we juggle different things at home in these difficult times, whether talking to family and friends, or taking work calls.

Speaking of “out of reach”, if you happen to have misplaced your phone (make sure you check under the sofa cushion), you can ask Google to call your own number to locate it.

We know the addition of inbound call answering will be just as useful and convenient as the outbound feature, and with hundreds of ‘Triple Zero’ emergency calls made since we launched, it proves how valuable more clever and connected devices in the home can be in situations like that.

Setting up is easy using the Google Home app, where you can select up to six different mobile numbers in the home.

You can configure which Google Nest devices you wish to add to your smart phone ring group in settings in your Google Home App. You can even activate a Do Not Disturb feature when you don’t want to be interrupted.

Your voice can answer calls on your Google Nest Mini, Home, Home Max, Nest Hub or Nest Hub Max regardless of where your mobile is located or even if it is turned off.

Google Nest devices use the same number as your mobile phone but operates independently and can be used as a second line if your mobile device is in use, so it’s perfect for taking two calls at once if you’re Mr or Mrs Popular.

We’re currently the only telco in Australia to partner with Google in bringing this clever and new way to connect. It’s yet another part of our commitment to provide the best network and best technology to help everyone to thrive.

Google Voice-activated Calling with Telstra on select Google Nest devices*
Entertainment | Smart Home | Tech and Innovation |

Make voice calls from your Google Home, only with Telstra

By Stephen Dance September 17, 2019

We’re all about the power of voice and the power of technology – especially when they’re working together. Today, we’re making it even easier to connect with your friends and family thanks to our deep partnership with Google to launch Voice-activated Calling with Telstra on select Google Nest devices*.

We are the first mobile carrier in the world to offer outbound calling on Google Home/Nest devices.

Voice assistant technology is growing rapidly in Australia, with smart speakers present in over a million households around the country. Two-thirds of Australians use their smart speaker every single day to order products, receive the latest news and answer their burning questions.

Rolling out from today, if you have an eligible Telstra mobile service and own a compatible Google Home or Nest speaker, or a display – you’ll be able to use your voice to place a call, even if your Telstra mobile is out of reach. This call travels across our network and uses your Telstra mobile phone number, so you can make calls as if you were holding your phone.

Google Voice-activated Calling with Telstra on select Google Nest devices*

The ability to make calls through Google Home and Nest speakers and displays means you can now stay connected in even more places. When you have your hands full with the kids, pets or both, your ability to call someone is still within reach thanks to our world-first partnership with Google.

For example, you can use your voice for call control to:

The new voice-activated calling functionality allows you to link and synchronise contacts for up to six devices to your Google account. That makes it perfect for home users.

  • Call by contact name, for example, “Hey Google, call Mum”
  • Call a number
  • Call a business, for example, “Hey Google, call ABC Pizza”
  • Call Emergency, e.g. “Hey Google, call triple zero.” (or alternatives including “Hey Google call Zero Zero Zero”).

Voice-activated Calling with Telstra works through a Google Home/Nest speaker or display by utilising the home internet connection to access the Telstra network – and best of all, call charges are included in your Telstra mobile plan which means there are no additional call costs to eligible Telstra mobile customers with:

  • An active and compatible Telstra mobile service on a smartphone (pre-paid services require credit)
  • A powered Google Home/Nest speaker or display, connected to an active Wi-Fi network
  • A Google/Gmail account and the Google Home Android or iOS App.

Data charges may apply and will be charged in accordance with your broadband providers’ data plan. Eligible customers can activate the feature from today via the Google Home App by linking their mobile service to Voice-activated Calling with Telstra and setting up Google Voice Match** on their devices.

This service is only available to our Telstra mobile customers from today, and is free to set-up, with calls made through your Google Home or Nest speaker or display at no additional cost to your mobile plan (data charges may apply). Thanks to Telstra and Google, your smart speaker or display just got smarter.

Things you need to know

*Requires a compatible Telstra Mobile service and device with credit, a powered Google Home, mini or Nest device connected to an active Wi-Fi network and activation through iOS/Android app. Data charges may apply. Call charges will be in accordance with your Telstra mobile plan. To call E000, say “Hey Google, call Triple Zero”. Liberate and Mobile Protect are incompatible. Excludes business customers. Currently not available on Google Nest Hub Max- coming soon. Google Home, Mini or Nest: Requires a Wi-Fi network, a nearby electrical outlet and a compatible mobile device.

**Voice Match is a Google service that is used to identify individual voices. Setup is controlled using the Google Home app

Google, Google Home and related marks and logos are trademarks of Google Inc.

Meet the Google Pixel 3
Devices |

Meet the new Google Pixel 3, the smartest Android smartphone yet

By Campbell Simpson October 10, 2018

Meet the new Google Pixel 3 and the new Pixel 3 XL, two new flagship smartphones from Google coming to our stores soon. The new phones bring the latest AI-powered features and an even better AI-powered camera than the last generation Pixel 2, as well as a host of new tech under the hood.

Available for pre-order from today, the Google Pixel 3 is the third yearly upgrade to Google’s Pixel series, bringing important improvements to everything from screens to software. The best of Google in a phone means a brilliant camera, a brand new design, and Android software that gets smarter as you use it.

The Google Pixel 3 packs a 5.5-inch, 2160×1080 pixel flexible OLED screen into its slim and compact frame, with the convenience of a super-fast rear fingerprint sensor for secure unlocking. If you’re a fan of bigger screens, the Google Pixel 3 XL has an enormous 6.3-inch, 2960×1440 pixel OLED display inside a device that’s identical in size to the Pixel 2 XL launched last year – but with slimmer bezels around the perimeter of the screen, and an innovative notch that pushes that display right to the edge.

We’ll be stocking both the Pixel 3 and Pixel 3 XL in three colours each: Just Black, Clearly White, and a new design called Not Pink. You’ll be able to choose between 64GB and 128GB storage for your photos, videos and other media. As an added bonus, if you pre-order a Pixel 3 or Pixel 3 XL we’ll include a bonus Google Home Mini for you to enjoy.

The Pixel 3 has a 12.2-megapixel rear camera, but it’s more than just the specs that matter here. The new Pixel 3 and Pixel 3 XL are built to boost your social life too, with a new Group Selfie mode that uses not one but two front-facing selfie cameras to capture a wide group of friends in a single snap. Google’s Pixel phones have an excellent reputation when it comes to camera, and the Pixel 3 improves on that with new software enhancements that allow you to adjust your portrait after you capture that once-in-a-lifetime photo.

When you’re snapping away with the Google Pixel 3, the phone’s Top Shot feature will automatically choose the best image from a burst series of photos – lowering the chance that you’ll capture a snap with an accidental blink. Night photography is much improved, too, as is the phone’s Super Res Zoom – both giving you the sharpest possible photos from your phone in difficult conditions.

With all the AI power of the Google Assistant available at the tap of a finger or by saying “OK Google,” the Pixel 3 has access to all the power of Google’s online services like Google Maps and Google Photos, as well as a smart suite of features like Google Lens – letting you use your phone’s camera to translate text or identify plants and animals in the world around you.

The new Google Pixel 3 and Google Pixel 3 XL also bring new features like Adaptive Battery software, which learns from your day-to-day usage, to further stretch your time away from a charger, and fast 10 Watt wireless charging support. A range of accessories like the new Google Pixel Stand will also help make the Pixel 3 even easier to live with – and we’ll let you know about all our favourite accessories.

If the Pixel 3 catches your fancy, you’ll be able to pre-order Google’s latest and greatest smartphone from today and we’ll deliver it to you – along with that bonus Google Home Mini – from 1 November.

Customers who take up the Google Pixel 3 64GB on the $99 Mobile Lease Plan with a $0 monthly handset lease payment (min cost $2,376 over 24 months when handset returned in good working order¹) will receive 30GB of mobile data as well as Peace of Mind Data which is speed capped at 1.5Mbps (which is not suitable for HD video or high speed applications, and means that some web pages, video/social media content and files may take longer to load) and slowed further during busy periods. For personal use in a smartphone in Australia only, is not shareable and the FairPlay Policy applies.

Peace of Mind Data allows customers to stream SD videos and music, and stay in touch on social media while on the go, without worrying about extra data charges if they exceed their monthly data allowance. The speeds customers actually receive may vary depending on a range of factors including their device, location, user numbers and download sources.

Customers will also receive a bonus Google Home Mini (RRP $79) when they pre-order with Telstra, for an integrated home and mobile Google experience. Subject to stock availability instore and online.

Customers will also receive all the great extras exclusively available to Telstra mobile customers like data-free streaming of AFL, NRL, Netball and A-League and access to Australia’s largest and fastest mobile network. Based on national average mobile speeds.

Google Lens and Google Assistant require an internet connection.

For available Google Lens languages, visit Google Photos Help.

Things you need to know

  • Google Home Mini Gift: Google Home Mini requires Wi-Fi, and a nearby electrical outlet. Subject to stock availability in stores. Available to new and recontracting customers with all Mobile and Mobile Lease Plans (excluding plans with Apple devices). Not redeemable for cash.
  • Device Lease Contract (DLC): If you cancel early you may incur early termination fees and total min cost may be higher.
  • Mobile Lease Plans: You must lease an eligible phone for 24 months. You don’t own the phone, and must return it at the end of the lease unless you make an offer to purchase it. If your lease is cancelled within 12 months, you must pay a fee based on the RRP of your device. If your lease is cancelled after 12 months, you can return the phone and pay $99 if in good working order. In both cases you must also pay any additional early termination charges or accessory option repayments options. Additional fees up to $499 apply if you return a damaged phone, the locking features have not been disabled, you cancel your lease early and return a damaged phone or you don’t return your phone at the end of your lease. Learn more about leasing here.
  • Foxtel Now: Data charges apply. Limit 1 offer for new Foxtel Now customers only.
  • Sports App: Only Suncorp Super Netball, Australian based test matches and Fast 5 World Series live. Data-free on the Telstra Mobile Network. For use in Australia. Learn more here.
  • Pixel, Google, Google Lens, Google Assistant, Google Home Mini, Google Photos and other Google marks are trade marks of Google Inc. Foxtel marks are used under licence by Foxtel Management Pty Ltd. All rights reserved.
  • ® are registered trade marks and ™ are trade marks of Telstra Corporation Limited, ABN 33 051 775 556.
Smart Home |

Why I love my smart home

By Kash Pervez March 21, 2018

Kash Pervez is one of our Telstra Store managers, and has a home filled to the brim with smart home devices. He shares with us some ways in which his day-to-day life has changed with the introduction of this tech, and his love of voice assistants.

My first experience with smart home devices was when I invested in a camera to monitor my garage door. Oddly, it would often open by itself after I had closed it, and I used to get worried at work wondering whether it was secure or not. Having a camera set up that I could watch live anywhere (in the world!) from my mobile phone gave me peace of mind.

Today my life is completely different with a smart home. Things have changed so much since setting up that camera in my garage – now as I’m driving up to the house I ask my Google Assistant in my handset to open the garage door, and soon I’m parked and asking Google Assistant to close it behind me. I just say, “Hey Google, close garage door”, and magic happens. From there, when I walk in I can speak to my home for everything; from turning on the sprinklers, the TV, all the lights around the house and even the little things like turning on the kettle and fan.

Knowing that I can check in on my home from wherever I am in the world is one of the biggest benefits for me. I was in Italy last year when a parcel was delivered to my home. The postman pressed my smart bell, I received a notification on my handset in Rome, and then spoke to him and told him where to hide the parcel all through live streaming, which was mind blowing!

While away, I would also randomly turn lights on and off to make it look like someone was home. When Telstra Smart Home was released, I couldn’t wait to set it up alongside my other smart home devices. The Telstra Smart Home® app now provides the ability to switch to “Away” mode – a setting that gives the impression that someone is home through activities like lighting automations.

Since getting my voice activated speakers, I’ve found I’m using these more and more every day – I love Google Home and have a few Google Home Minis around the house. One voice command to my Google Home Mini can set the mood, set certain lights to medium brightness and my Phillips Hue lighting to different colours for a movie night.

I talk to people all the time who are nervous about the idea of setting up their homes with smart devices. I really think one of the easiest ways to do this is with the Telstra Smart Home Automation and Energy Starter Kit or the Watch and Monitor Starter Kit.

These are so simple to set up – all you need to do is to be set up with a fixed broadband plan and home Wi-Fi, then download the Telstra Smart Home app and follow the instructions to activate and pair your devices. Then you can start doing things like plugging in an appliance, like a fan or TV and home theatre, into a smart power plug, and controlling it either from the App on your phone or with your voice if you have a smart speaker.

I’m sure I’m not the only one who sometimes wonders if I’ve closed a door or window in the house after I’ve left. Door and window sensors from the Watch and Monitor Starter Kit, let you check this from your handset and also to receive a notification on your phone if a door or window is opened.

Telstra Smart Home is already bringing out exciting new devices, such as the Roost smart smoke alarm battery – which could be a great benefit for people. If someone wasn’t home and their smoke alarm was triggered – they can now be notified on their handset, and can see what’s happening with their smart camera.

Telstra customers are now able to choose between a Google Home Mini or Amazon Echo Dot* when signing up to the $124/m Smart Home internet bundle. Eligible customers can also receive a bonus of up to $100 to use on any Telstra Smart Home device on our online store when they activate their smart home service before 30 April 2018. Conditions apply. Min cost $3,075 over 24mths with $99 standard installation fee.

You can find more information on our bundles here.

* Google Home Mini and Amazon Echo Dot are not compatible with the Telstra Watch and Monitor Starter Kit. Compatible Telstra Smart Home devices can be purchased separately.

Note: Telstra Smart Home requires a home broadband connection and home Wi-Fi network and must be activated via the free iOS or Android Telstra Smart Home App (data charges may apply). Telstra Smart Home Bonus $100: Activate your Telstra Smart Home by 30 April 18 to receive a one-time $100 activation bonus to purchase additional smart home devices from our online store.  Bonus must be used in one transaction and redeemed by 7 May 18. The bonus (or any unused portion) is not transferable or redeemable for cash.

Smart Home |

CES 2018: The future of the smart home is AI

By Jeremy Howe January 12, 2018

Advances in smart home technology are proving to be one of the biggest trends at this year’s Consumer Electronics Show (CES) in Las Vegas.

What would life be like with AI (artificial intelligence) technology in your home? A home that understands you.

A home that knows when you wake up and cools your house to 23.5°C, the exact temperature you feel most comfortable.

A home that turns on the news at 6pm and dims the lights at 7.53pm as you sit down for dinner.

Not because you asked it to (through the voice assistant linked to your Telstra Smart Home) – but because it’s been learning from your habits and pre-empts your needs. What’s really exciting (and no doubt scary to some) is that this reality isn’t as far away as you might think.

Last year Telstra brought the Internet of Things (IoT) into Australian homes with the launch of Telstra Smart Home.

From sensing sofas to techy-tupperware, we’ve been deep diving into all CES has to offer to share our premonitions for the future of the smart home.

Couch potatoes and smart sofas

You might not see your trusty three-seater settee prepare you a sofa snack in the next few years, but there’s no doubt couch life is about to get a whole lot smarter.

French furniture retailer Miliboo’s connected sofa aims to revolutionise our couching and slouching with motion sensors.

Not only will you be able to wirelessly charge your mobile handset or tablet – the connected sofa will track how long you’ve sat in front of the TV – and monitor your posture.


IoT brings endless opportunities to connect and integrate devices in our homes. Through the power of Telstra’s networks, we’re working to grow the potential of the connected home.

But did you ever think that your trusty plastic tubs and would join the smart home revolution?

Startup Ovie is promoting “the world’s first smart food storage system” that tracks foods in your fridge and reminds you to eat them before they go bad.

It also claims to help with meal planning by suggesting recipes based on what’s in the fridge, and includes a sharing feature for users to offer food to family members and friends that they no longer want.

Smarter homes becoming safer homes

Through the one-stop Telstra Smart Home App, Through the one-stop Telstra Smart Home App, Australians can now be at home when they’re not physically there, integrating smart cameras and smart lighting into their lives.

Here at CES 2018, safety and security are continuing to be a big focus. AI and video analytics capabilities have advanced significantly over the past 12 months, and are increasingly being built into smart home cameras to detect anomalies and make homes safer.

We’ve seen new fall-detectors, which monitor and alerts family members if an older person has a fall, as well a smart safe that lets owners know if anyone has tampered with it.

Hands-free cooking and voice assistance

Cutting raw chicken but need to steam the vegies in the microwave. No worries. Just ask.

Amazon announced this week that customers in the US can now control their microwave ovens using the Alexa virtual assistant.

The growth of voice assistants, and integration into the home, we believe will be one of the biggest tech trends in Australia this year.

We welcomed Google Home as a Telstra partner into the Australian market mid-last year and our insights show us that Telstra Smart Home users with Google Home, use their Smart Home technology four times more than those without voice assistants.

Voice assistants have really brought smart home tech to the mainstream.

Wearables come of age

In the last few years, wearables have at last found their niche as health and fitness devices.

But long before Fitbit and Garmin brought wearables to the mainstream, futurists had much bigger things in mind. This is starting to come to fruition as wearables integrate with smart home technology.

We’re seeing examples of how smart home technology will detect when a person is present through their wearable, triggering smart lights and power sockets to automatically react.

About-face and AI

In today’s Telstra Smart Home, you could wake up and ask your voice assistant to turn on your coffee machine, all while lying in bed.

In the future, through AI technology, your smart home might be able to monitor your behaviour and predict when to turn on your coffee machine – without even needing to ask.

But what if you (yes you) walked into the kitchen, and your home used facial recognition to know who just walked into the kitchen, and started making the flat white you enjoy at 7.23am every morning.

Facial recognition is certainly on the cusp of being big in the home, with startups like Woohoo combining facial recognition, voice recognition, as well as AI into smart home technology.

AI is certainly looking set to be the future of the smart home – and has been one of the biggest talking points at CES this week in general. Watch this space.

From receiving a live video when the kids get home from school, to being able to lie in bed and turn off the lights – Telstra Smart Home is already changing lives.

But after four days at CES, we can’t wait to bring some of this emerging technology to Australian homes.