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Tag: education

Beware of fake bills and scams targeting Telstra customers

Consumer advice

Posted on May 16, 2018

3 min read

Beware of fake bills and scams targeting Telstra customers

Over the past week, some of our customers may have received phishing (fake) emails to try to trick them into clicking on false links that either contain malicious software, or take them to a page to pay their bill that is not genuine.

These types of scams have been around for years, reinventing themselves and are sadly common place across the globe. The latest variants of this scam attempt to either:

  • mimic a Telstra bill that, when recipients click the ‘view bill’ button, sends them to a malicious site, or
  • direct recipients to a fake but realistic looking Telstra login page in an attempt to then capture their credit card details and personal information

Any attempt to deceive our customers with false information is very concerning for Telstra. Call these scams by any name you want, but at the end of the day, they are designed to steal and trick you into surrendering your personal details, take control of your computer or launch malicious software (malware) which could steal your sensitive information.

We are reminding customers to be vigilant. It is also important to note that, while these kinds of scams have evolved over time, the tips on how to protect yourself remain the same:

  • Listen to your gut. If you encounter something unsolicited, unexpected, too good to be true, or coercive, or anything that asks for personal or financial information, double and then triple check it by asking others, calling up the organisation on its official number or searching online for any background information on the sender or offer.
  • Beware of unsolicited requests for sensitive information- don’t open attachments or click on embedded links in emails or sites you don’t know or trust.
  • Pay close attention to the sender’s email address and any links in emails for anything that doesn’t look legitimate.
  • Never respond to a request for personal information in an unexpected email or pop-up.
  • Make sure you always apply the latest updates to all your devices and software.
  • If a phishing email contains a Telstra account number, check that the number corresponds with the account number on your previous bill.

You can also check the Australian Government’s Scamwatch for widespread scams. In this space, it pays to be a bit suspicious.

Using these tips will help keep you safe from scammers. At Telstra, our team of hundreds of cyber security experts will also continue to help stop these scam emails before they get to you where possible, and continue to work to try to help keep you safe online.

Building cyber-safe communities through libraries

Telstra Foundation

Posted on March 5, 2018

3 min read

A library is a community institution, a place almost all of us would have visited at some time in our lives. Increasingly, these vibrant knowledge centres are playing a key role to bridge the digital divide, by connecting communities to the online world. Over the past six years, this transition has been supported through eSmart Libraries, a unique and ambitious partnership between the Telstra Foundation and the Alannah & Madeline Foundation.

The partnership is an acknowledgement of the key role libraries play to bridge the digital divide, by connecting young people and communities to the online world safely, smartly and responsibly. As well as promoting safe behaviour online, it improves digital literacy and teaches skills around social media and digital copyright.

The eSmart framework was designed to equip staff and visitors with the skills they need for smart, safe and responsible use of digital technology. The Telstra Foundation has committed $8 million to the project and aims to improve online safety through the 1500 public libraries in Australia.

Seventy percent of libraries are now participating in the program, which was developed from a holistic and evidence-based approach, to look at how the library and community can develop smart, safe and responsible digital behaviours.

Jenny Musty is a librarian at a rural eSmart Library and says the program has enabled staff to offer help and advice to parents whose children are victims of cyberbullying.

“Recently we had an incident where we knew a child was communicating with someone they shouldn’t have been via computer. They were skipping school and our staff felt confident in dealing with that situation by contacting the school, making sure they were aware of what was happening and following up on that and making sure the child was safe.

“That was a really good outcome and I believe that child had a better outcome because of us picking up that situation and being more aware and confident,” Ms. Musty said.

A recent evaluation shows it to be one of the most highly-rated programs ever undertaken in Australian libraries, with 100 percent of surveyed library managers recommending the program. 93 percent of library staff reported improved knowledge on how to assist community members to stay safe online.

“eSmart has helped to reinforce the library staff role, it is about technology and supporting people and making sure everyone is comfortable.

“I think libraries have played a key role in assisting people to use technology, right through from when email was first thought of – and we’re in an excellent position to provide education and support in all facets, including all the downsides and the pitfalls of technology,” Ms. Musty said.

In the 21st century, it is clear that librarians’ roles are evolving, from not just assisting individual customers but to tackling wider societal problems. The success of eSmart Libraries comes down librarians having the skills and the technology available to them to solve problems.

This year, Safer Internet Day is all about R.E.S.P.E.C.T

Telstra Foundation

Posted on February 6, 2018

1 min read

Happy Safer Internet Day! This is a day where hundreds of organisations, including Telstra, from 130 countries band together to help raise awareness about how we can make the online world a safer place. That’s a lot of people power.

This year’s theme is about showing respect for others online, and we thought we’d get up close and personal – because when it comes down to it, online respect starts with all of us.

Safer Internet Day is a great reminder to reflect on our own online behaviours – when we email, text, post on our social feeds, like, upload and download. We’ve pulled together five questions – with no judgement, but just a little bit of self-reflection. How many can you say yes to?

New TAFE cyber security training courses will grow high-tech skills

Cyber Security Business tips

Posted on January 25, 2018

2 min read

People are a critical part of the cyber security equation, and today marks the launch of new training options for individuals looking to train or upskill in cyber security.

We’re proud to support Australia’s first national skills-based cyber security Certificate and Diploma level qualifications to be delivered by TAFEs across the country.

As Australia’s leading telecommunications and technology company, we understand that the internet and connectivity are fundamental to the lives of all Australians and the ongoing prosperity of our economy – and strong cyber security capabilities to protect this connectivity are critical.

These new training options are a welcome step in upskilling professionals and broadening the base of cyber security-skilled individuals, so organisations large and small can harness the potential the internet provides and help organisations manage the business critical risk of cyber security.

We have been a proud contributor to the development of the cyber security Certificate and Diploma-level qualifications offered by TAFE institutions around Australia. We recognise the need to upskill professionals, and equip a larger number of individuals across organisations both large and small with cyber security knowledge.

We’ll also actively recruit graduates from these qualifications into our Cyber Security team, whose mission is to protect the privacy and security of our customer and corporate data and network. We’re always on the lookout for curious people who love security, and these new training options grow the pipeline of skilled and educated cyber security professionals.

The Certificate IV in Cyber Security 22334VIC and Advanced Diploma of Cyber Security 22445VIC courses are practical, non-degree courses. They are available for enrolment at Box Hill Institute (VIC), Canberra Institute of Technology (ACT), TAFE NSW, TAFE QLD, TAFE WA (SMT & NMT), and TAFE SA from 2018.

TasTAFE and Charles Darwin University (NT) are committed to providing cyber security training, and will work closely with industry in their respective jurisdictions to plan implementation of these programs in 2018, in line with other states and territories.

Find out more about the courses here.

Why industry needs to play a greater role in shaping our education system

Business and Enterprise Advice

Posted on January 17, 2018

3 min read

Demand for digital skills is growing around the world as businesses digitise their operations. But the supply of talent with relevant skills is not keeping up with this demand.

Research Telstra commissioned from the Economic Intelligence Unit (EIU) this year found that talent and skills shortages are amongst the two toughest challenges businesses around the world face in pursuing digital transformation. While 57 percent of executives surveyed across 45 cities think their city’s schools and universities do an effective job at turning out the talent firms need to drive digitisation, more than 40 percent said otherwise.

Digital security and advanced data analytics are identified as the two most critical skills needed for transformation, with ‘softer’ leadership skills such as networking and customer focus also a top priority.

With digital skills top of mind for business leaders around the globe, why isn’t the volume of talent keeping pace – and what can be done to change this?

One issue is the narrow pathways into technology-related careers. Although high-quality universities and other institutes are generating a growing volume of graduates with technology skills that fit the needs of companies, it’s simply not enough to keep pace with demand.

In today’s fast-changing workplace, there’s a greater need to create vocational pathways for high school students that are focused on technology in addition to traditional trade and technical careers.

Telstra is involved in a number of programs to address key skills gaps, including the Business Technology Services Academy, which is training future network and security talent as part of a three-year training program. More recently, we have also become involved in the Australian Government’s P-TECH program.

P-TECH is an innovative program that creates partnerships between schools and industry to strengthen young peoples’ employment prospects by equipping them with skills like coding and data analytics, and building interest in STEM subjects. It will also help create the defined career pathways that will carry today’s high schoolers into technology careers.

We are proud to be working with McCarthy Catholic College in Western Sydney as part of the P-TECH program. Over the course of 2018, we will contribute to the school’s curriculum and spend time with students at a number of interactive sessions.

Members of our team will take part in sessions at McCarthy Catholic College to help students get a real-world sense of the topics they’re studying, and learning will extend beyond the classroom too. Most recently, McCarthy College’s students completed an interactive tour of Telstra’s office in Sydney where they learned about the business by observing work in progress, met employees, and got to see first-hand some of our technology.

Central to P-TECH’s value is that it offers an alternative and practical route for students. Instead of going the university route, programs like these can help young people to pursue a career in technology straight out of high school.

Of course, universities will continue to play a key role in nurturing talent. But in this time of digital skills deficit, it’s a good chance to think outside the box. Industry can help with this at a grass-roots level by stepping up to facilitate these practical, hands-on experiences. It makes good business sense to invest in the development of future talent.

Read more about what else we’re doing to close the skills gap.