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Tag: education

This year, Safer Internet Day is all about R.E.S.P.E.C.T

Telstra Foundation

Posted on February 6, 2018

1 min read

Happy Safer Internet Day! This is a day where hundreds of organisations, including Telstra, from 130 countries band together to help raise awareness about how we can make the online world a safer place. That’s a lot of people power.

This year’s theme is about showing respect for others online, and we thought we’d get up close and personal – because when it comes down to it, online respect starts with all of us.

Safer Internet Day is a great reminder to reflect on our own online behaviours – when we email, text, post on our social feeds, like, upload and download. We’ve pulled together five questions – with no judgement, but just a little bit of self-reflection. How many can you say yes to?

New TAFE cyber security training courses will grow high-tech skills

Cyber Security

Posted on January 25, 2018

2 min read

People are a critical part of the cyber security equation, and today marks the launch of new training options for individuals looking to train or upskill in cyber security.

We’re proud to support Australia’s first national skills-based cyber security Certificate and Diploma level qualifications to be delivered by TAFEs across the country.

As Australia’s leading telecommunications and technology company, we understand that the internet and connectivity are fundamental to the lives of all Australians and the ongoing prosperity of our economy – and strong cyber security capabilities to protect this connectivity are critical.

These new training options are a welcome step in upskilling professionals and broadening the base of cyber security-skilled individuals, so organisations large and small can harness the potential the internet provides and help organisations manage the business critical risk of cyber security.

We have been a proud contributor to the development of the cyber security Certificate and Diploma-level qualifications offered by TAFE institutions around Australia. We recognise the need to upskill professionals, and equip a larger number of individuals across organisations both large and small with cyber security knowledge.

We’ll also actively recruit graduates from these qualifications into our Cyber Security team, whose mission is to protect the privacy and security of our customer and corporate data and network. We’re always on the lookout for curious people who love security, and these new training options grow the pipeline of skilled and educated cyber security professionals.

The Certificate IV in Cyber Security 22334VIC and Advanced Diploma of Cyber Security 22445VIC courses are practical, non-degree courses. They are available for enrolment at Box Hill Institute (VIC), Canberra Institute of Technology (ACT), TAFE NSW, TAFE QLD, TAFE WA (SMT & NMT), and TAFE SA from 2018.

TasTAFE and Charles Darwin University (NT) are committed to providing cyber security training, and will work closely with industry in their respective jurisdictions to plan implementation of these programs in 2018, in line with other states and territories.

Find out more about the courses here.

Why industry needs to play a greater role in shaping our education system

Business and Enterprise

Posted on January 17, 2018

3 min read

Demand for digital skills is growing around the world as businesses digitise their operations. But the supply of talent with relevant skills is not keeping up with this demand.

Research Telstra commissioned from the Economic Intelligence Unit (EIU) this year found that talent and skills shortages are amongst the two toughest challenges businesses around the world face in pursuing digital transformation. While 57 per cent of executives surveyed across 45 cities think their city’s schools and universities do an effective job at turning out the talent firms need to drive digitisation, more than 40 per cent said otherwise.

Digital security and advanced data analytics are identified as the two most critical skills needed for transformation, with ‘softer’ leadership skills such as networking and customer focus also a top priority.

With digital skills top of mind for business leaders around the globe, why isn’t the volume of talent keeping pace – and what can be done to change this?

One issue is the narrow pathways into technology-related careers. Although high-quality universities and other institutes are generating a growing volume of graduates with technology skills that fit the needs of companies, it’s simply not enough to keep pace with demand.

In today’s fast-changing workplace, there’s a greater need to create vocational pathways for high school students that are focused on technology in addition to traditional trade and technical careers.

Telstra is involved in a number of programs to address key skills gaps, including the Business Technology Services Academy, which is training future network and security talent as part of a three-year training program. More recently, we have also become involved in the Australian Government’s P-TECH program.

P-TECH is an innovative program that creates partnerships between schools and industry to strengthen young people’s employment prospects by equipping them with skills like coding and data analytics, and building interest in STEM subjects. It will also help create the defined career pathways that will carry today’s high schoolers into technology careers.

We are proud to be working with McCarthy Catholic College in Western Sydney as part of the P-TECH program. Over the course of 2018 we will contribute to the school’s curriculum and spend time with students at a number of interactive sessions.

Members of our team will take part in sessions at McCarthy Catholic College to help students get a real-world sense of the topics they’re studying, and learning will extend outside the classroom too. Most recently, McCarthy College’s students completed an interactive tour of Telstra’s office in Sydney where they learned about the business by observing work in progress, met employees, and got to see first-hand some of our technology.

Central to P-TECH’s value is that it offers an alternative and practical route for students. Instead of going the university route, programs likes these can help young people to pursue a career in technology straight out of high school.

Of course, universities will continue to play a key role in nurturing talent. But in this time of digital skills deficit, it’s a good chance to think outside the box. Industry can help with this at a grass-roots level by stepping up to facilitate these practical, hands-on experiences. It makes good business sense to invest in the development of future talent.

Read more about what else we’re doing to close the skills gap.

Digital inclusion: Understanding Australia’s digital divide


Posted on August 1, 2017

5 min read

The internet generates extraordinary social, cultural and economic benefits for Australians, but we know that these benefits are not equally shared. Almost three million Australians are not online, and many more are not able to take full advantage of online services. For those who are not connected, the consequences of exclusion are increasing as our essential educational, health, and social services move online.

The Australian Digital Inclusion Index provides our most complete picture yet of Australia’s digital divide. As a source of evidence and a guide for action, the Index shows us where digital inclusion is improving and where more needs to be done. The Index breaks digital inclusion down into three critical dimensions: access to data and internet services; affordability; and digital ability — the skills and capacities of users.

The latest 2017 data from the Index shows that across all these dimensions, digital inclusion is increasing in Australia. That is good news. But the Index results also show how the level of digital inclusion among Australians varies greatly. Across regions, and across our social and economic geography, there are groups of Australians who are substantially less connected than others. And in many cases, digital exclusion is linked closely to social exclusion and disadvantage. For some Australians — those who are older, and those on lower incomes — the gaps between them and others are increasing.

In our 2017 report on the Index we take a closer look at some groups of Australians who are less connected than others. This includes Indigenous Australians, for whom the gap has narrowed over the last three years, and Australians with a disability, who still have relatively low digital inclusion. We also looked more closely at  mobile only internet users, who have no fixed internet access. Of course, smart phones offer great advantages for users, but there are limits to what people can do with mobiles. Despite all the benefits of mobile internet, levels of digital inclusion are much lower for mobile only users than for Australians overall, with mobile-only consumers linked closely to socio-economic factors such as lower levels of income and employment.


The Index shows how the digital inclusion challenge is evolving – affordability and digital ability are clearly as important as access. Our findings on affordability may surprise some readers. The Index shows that the value of internet services has improved across Australia, meaning that data-per-dollar has increased each year for consumers over the four years of the survey. It’s important to note that when we measure affordability we are not only looking at the cost of data, we are also interested in the proportion of household income dedicated to this service. So, although prices have declined, Australians are using more data, increasing their number of services, and therefore spending more on the internet.

The result reflects the degree to which the internet has become an integral part of everyday life - we are doing more online; we are doing an increasing range of things online; and, in many households, we are connecting with an increasing number of devices. For middle income and better-off Australians, this is unlikely to be a problem. But for lower income households, especially those on fixed incomes, affordability is an important issue, and one we should monitor carefully.

Digital ability is another key area for discussion with the release of the 2017 Index report. What is digital ability? It’s what people can actually do online, and therefore how they can benefit from being connected. When we look at digital ability, we are considering people’s sense of control and security; their basic skills in accessing information and managing transactions; and their capacity in more complex tasks.

Our report shows that digital ability varies considerably across the population, but is generally improving from a low base. However, it is improving slowly, reflecting the challenges for many Australians in keeping up with technology. We believe that digital ability is a critical area for support and attention because we know that, with assistance, this is a domain where strong improvements are possible. Valuable programs are already making a difference — Telstra’s Tech Savvy Seniors is an example.

The value of the Index lies in the assistance it can provide in targeting and shaping future work. It can help guide future policy and action by improving the evidence base and sharpening our focus. As technology drives further transformations in life and work, digital inclusion will become an increasingly important issue for all of us.


Digital inclusion and Telstra

We believe that everyone – regardless of age, income, ability or location – should enjoy the benefits of being connected to modern communications technology. Telstra has long been focused on addressing digital inclusion and our Everyone Connected programs aim to empower all Australians to enjoy the benefits that new communication technologies bring.

In FY17 we reached more than 63,000 people through our digital literacy programs, including Tech Savvy Seniors training sessions for older Australians and InDigiMob, which is establishing a network of Indigenous digital mentors in remote Northern Territory communities. Through our Access for Everyone program Telstra helps people on a low income or facing financial hardship to stay connected, last financial year, the benefit provided by our programs for vulnerable customers was $87.7 million. Out Telstra Kids Digital Futures has been rolling-out more than 40 digital projects for young people in regional areas right across Australia, to build the skills they need in the future.

Find out more how we’re working to address the digital divide and Telstra’s Everyone Connected programs at


Download the Australia Digital Inclusion Index Report at

Telstra’s BTS Academy develops future talent

Telstra Careers Inspiration

Posted on July 27, 2017

3 min read

Our Business Technology Services (BTS) Academy is training future network and security talent as part of a three-year training program. Christopher Smith shares more about the program and how it’s addressing a critical skills shortage in these specialist areas.

As organisations look to digitise their business, they are increasingly seeking integrated solutions for their network, security and cloud infrastructure, as well as advice on how to implement and manage these. As demand for these services increases we need to further develop the specialist skills needed to deliver them, which are in short supply across the industry.

A recent report we commissioned the Economist Intelligence Unit (EIU) to undertake, called Connecting Capabilities: The Asian Digital Transformation Index, found that only 16 per cent of organisations surveyed in the Asia Pacific region consider it ‘very easy’ to find employees with the skills needed to support their digitisation efforts. Our 2017 Cyber Security report found similar issues, with senior IT leaders and C-suite executives across Australia and Asia acknowledging that it is difficult to find skilled cyber security talent.

How we’re developing future talent through the Academy

Our BTS Academy is designed to develop future network and security talent – two areas of most importance to organisations as they digitise their business.

Our first intake of 29 started in October 2016. When selecting this group, we not only looked at capability, but diversity as well. The result is a group with diversity in age, cultural background and linguistic ability, as well as life experience – some came onboard straight from university and TAFE while others have transitioned from other careers.

During an intensive six month training period they were put through their paces with professional and technical training, in addition to working on customer projects across a range of industries. This culminated with many in the group receiving industry certification from the Australian Computer Society (ACS) in addition to racking up a total of 101 technical qualifications and experience providing consulting services for 45+ customers.

This group is now working within our BTS group, which provides business and technology consulting services, project management and managed services to business customers. They will continue to receive technical and professional development for the remainder of the program.

Our second intake has been selected from almost 1000 applications and we are pleased to see a better gender balance this time around with 40 per cent female representation. These 25 new participants will join us next week.

Read more

Find out what more we’re doing to tackle the merging skills gap in the telco and technology sector