Network |

How we rebuild our network after natural disaster strikes

By Paul Harrison March 18, 2022

When disaster strikes, repairing our network and reconnecting our customers as quickly as possible is our top priority. Here’s how we do it.

We have a whole team of people dedicated to planning for and recovering from natural disasters. Planning our response starts months before a natural disaster strikes so that the repair and recovery job gets started as soon as it is safe to do so.

Before disaster strikes

Even when there isn’t a disaster on the horizon, our network experts capture and monitor our network and the physical infrastructure to make it more resilient.

We take steps including hardening the physical cables against fire and flood damage; ensuring batteries and generators are fit for purpose; and maintaining helicopter landing sites at a lot of our telephone exchanges to make sure we can access them by air should we need to.

In some examples, like when we see a cyclone developing out to sea, we have time to sandbag at-risk telephone exchanges and roadside cabinets to reduce the risk of water damage, as well as move temporary power generators into staging locations where they’re ready to be deployed quickly.

During the summer we expect to encounter bushfires and severe storms, so we make sure we have our backup equipment ready to go. The same goes for our highly skilled and dedicated group of technicians, as we put them on standby for coming days and weeks, when safe to do so.

But as we’ve seen from the “rain bomb” that besieged Southern Queensland and Northern NSW in recent weeks, despite even the best planning, severe weather can still damage power, water and even telco infrastructure.

Phase one: intel

When a disaster strikes, our “Mission Control” swings into rapid action.

It’s called the Global Operations Centre (or GOC), and it’s staffed 24×7, 365 days a year with network professionals who monitor the health of our network both in Australia and around the world.

If connectivity is lost, or a community is pushed offline by a disaster, alarms ring in the GOC, alerting the team to the issues.

That team then starts to rapidly assess the situation, with the safety of our customers and our employees being top priority.

Gathering intel about what’s happening on the ground is crucial in this phase. Failure to plan is a plan to fail, so we need to get really clear about who we’re going to get on the ground and what they need to do when they’re there.

Construction crews are lined up; equipment is allocated, and emergency equipment – like Cells-On-Wheels (COWs) and Mobile-Exchange-On-Wheels (MEOWs) – are deployed once it’s safe to do so.

Then after that intense planning, the real work starts.

Phase two: logistics

Access is key to network restoration. If a site is still cut off from roads, underwater, on fire or bearing the brunt of a cyclone, we can’t safely access it to start restoration.

The sheer scale and severity of the recent flooding in Northern NSW and Southern Queensland showed just how big this job can be.

The “rain bomb” and the flooding it caused was unprecedented, in that the water just kept on coming. This not only caused significant flooding, but also prevented emergency services and our technicians from accessing damaged sites.

Exchanges were underwater, roadside cabinets were flooded and, in some instances, whole mobile towers were destroyed.

Worse still, landslips and landslides washes away parts of our fibre and copper networks. Bridges and roads were washed away, often taking our network cables with them.

In a disaster we know how important the mobile network is. The mobile network relies on underground cables to transmit data and signals, so when supporting infrastructure like our exchanges and cables are destroyed, even the most resilient mobile network can’t operate properly.

With flood waters continuing to cut off access to our infrastructure by road, we worked with the NSW Telco Authority and State Emergency Service to get into the disaster zone. With one of our team members able to grab a ride in a helicopter, we were able to do some aerial reconnaissance to find out what equipment was still in place and had been washed away.

Once the water started to recede and we had a view of what remained, the process of cleanup and reconnection started. Bringing things back online isn’t always as easy as flipping a switch.

As well as the process of removing all the snakes and small animals from inside our cable pits, who use them to take shelter from the elements.

Phase three: make it work

As anyone who has lived through a natural disaster knows, the process of rebuilding and restoring can be protracted and painstaking. The same is true for restoring our network.

To make sure we’re doing it right, we take a two-pronged approach: how do we get it working as quickly as possible, and how can we make sure it’s stronger for next time?

Flooding in Lismore, for example, put the entire lower level of our telephone exchange underwater. It was a lot of important equipment used to keep people in the local area connected.

Instead of simply drying it out and turning it back on – which can lead to failure later on – we’ll instead be replacing the equipment with new, more modern gear, that we can store on the second floor of the building for better flood-proofing.

Our techs will then work to restore cable connectivity to the surrounding infrastructure that powers interstate connectivity and local mobile service.

This will be a painstaking process this time around, as our techs work to try to find cable cuts big and small, all while trudging through the middle of a still-flooded jungle. Think of old-school Christmas tree lights where you need to track down one malfunctioning bulb to get it working, then multiply it with rain, floods and thick bushland.

Where cables have been completely washed away, we’ve simply put new cables down above the ground, adjacent to the broken infrastructure to restore service, before figuring out how we can safely rebury and resecure it for future use to make the fix permanent.

Mobile towers that have been affected get the same treatment. We’ll restore what we can as quickly as we can, before figuring out how to make it more resilient it for future disasters. Some towers can even be completely destroyed, and a rebuild could take weeks or months to complete.

It’s then a series of logistical sprints by our teams to get things done, as we rotate techs from around the country to come in and lend a hand to de-mud and rebuild our network.

Connectivity is vital in an emergency, and we work around the clock to restore it following a disaster. We know everyone wants it restored as soon as possible, and we do too. When we’re rebuilding following a disaster, we want everyone to know we appreciate your patience, and we’re working as fast as we can.

Telstra News |

We’re making progress restoring services to QLD and northern NSW after floods

By Campbell Simpson March 14, 2022

After weeks of severe weather and extreme rainfall, entire regions across southern Queensland and New South Wales have been flooded, causing disruptions to electricity and telecommunications services.

If you’ve been affected by flooding in this area, we’ll SMS you to help you access our disaster assistance packages. To get all the extra data you might need on your mobile, click here.

We have technicians on the ground across the affected regions working to restore landline and mobile services, often working in tandem with electricity providers and other authorities.

Widespread electricity outages affect our network as they do other utility services – while our mobile base stations are equipped with backup generators and/or batteries, these only have a finite amount of backup power in an emergency. As power is restored, we’re next in line to restore telecommunications for our customers.

Many areas are also still inaccessible due to flood waters and road infrastructure damage, which is preventing us getting in and assessing whether there has been any damage to our network. Unfortunately, where we have been able to access, we have found significant damage to some of our network, which will take time to fix.

Monday 20 March

We continue to make good progress repairing parts of our network that were damaged in the severe weather that affected Southern Queensland, Northern New South Wales and parts of North West Sydney/Hawkesbury.

As we’ve reported below, there are no longer any communities in isolation, and around 95% of our mobile base stations are back online and delivering coverage to their communities. More than 80% of our landline services (excluding Telstra nbn) are also now back.

There’s still work to do repairing damage to some of our infrastructure, as floods and storms washed away cables and inundated exchanges. We have technicians continuing to work around the clock. Thanks for your patience while they get this job done.

For further updates on restoration, check out our Service Status page on Telstra.com.

Our updates on previous restoration work is below:

Friday 18 March

Latest stats:

  • 10 mobile sites affected (either partially or completely offline).
    • NSW – 2 sites affected, down from 4 yesterday
    • Qld – 8 sites affected, unchanged from yesterday
    • Nth West Sydney/Hawkesbury – 0 sites affected, down from 1 yesterday
  • 3277 fixed line phone/ADSL affected, down from 5221 yesterday
  • 4140 nbn services, up from 3937 yesterday
  • There are no longer any communities in isolation (ie no landline or mobile services)

Thursday 17 March

Latest stats:

  • 14 mobile sites affected (either partially or completely offline).
    • NSW – 4 sites affected, unchanged from 4 yesterday
    • Qld – 8 sites affected, down from 9 yesterday
    • Nth West Sydney/Hawkesbury – 1 sites affected, unchanged from 1 yesterday
  • 5221 fixed line phone/ADSL affected, down from 7225 yesterday
  • 3937 nbn services, down from 3968 yesterday
  • There are no longer any communities in isolation (ie no landline or mobile services)


Wednesday 16 March 2022:

Latest stats:

  • 15 mobile sites affected (either partially or completely offline).
    • NSW – 4 sites affected, unchanged from 4 yesterday
    • Qld – 9 sites affected, unchanged from yesterday
    • Nth West Sydney/Hawkesbury – 1 sites affected, unchanged from 1 yesterday
  • 7225 fixed line phone/ADSL affected, down from 7451 yesterday
  • 3968 nbn services, up from 3796 yesterday
  • There are no longer any communities in isolation (ie no landline or mobile services)

Tuesday 15 March 2022:

Latest stats:

  • 15 mobile sites affected (either partially or completely offline).
    • NSW – 4 sites affected, down from 5 yesterday
    • Qld – 9 sites affected, unchanged from yesterday
    • Nth West Sydney/Hawkesbury – 1 sites affected, unchanged from 1 yesterday
  • 7451 fixed line phone/ADSL affected, up from 7318 yesterday
  • 3796 nbn services, down from 3917 yesterday
  • There are no longer any communities in isolation (ie no landline or mobile services)

Monday 14 March 2022:

Latest stats:

  • 15 mobile sites affected (either partially or completely offline).
    • NSW – 5 sites affected, down from 6 yesterday
    • Qld – 9 sites affected, unchanged from yesterday
    • Nth West Sydney/Hawkesbury – 1 sites affected, down from 5 yesterday
  • 7318 fixed line phone/ADSL affected, up from 7642 yesterday
  • 3917 nbn services, down from 4458 yesterday
  • There are no longer any communities in isolation (ie no landline or mobile services)

Saturday 12 March 2022:

Latest stats:

  • 18 mobile sites affected (either partially or completely offline), down from 22 yesterday.
    • NSW – 4 sites affected, down from 6 yesterday
    • Qld – 9 sites affected, unchanged from yesterday
    • Nth West Sydney/Hawkesbury – 5 sites affected, down from 7 yesterday
  • 6922 fixed line phone/ADSL affected, down from 7467 yesterday
  • There are no longer any communities in isolation (ie no landline or mobile services)

Friday 11 March 2022:

Latest stats:

  • 22 mobile sites affected (either partially or completely offline), down from 31 yesterday.
    • NSW – 6 sites affected, down from 9 yesterday
    • Qld – 9 sites affected, down from 10 yesterday
    • Nth West Sydney/Hawkesbury – 7 sites affected, down from 12 yesterday
  • 7476 fixed line phone/ADSL affected, down from 7925 yesterday
  • The communities of Modanville and Uki may be isolated.

Thursday 10 March 2022:

Latest stats:

  • 31 mobile sites affected (either partially or completely offline), up from 28 yesterday due to the addition of affected sites in north west Sydney and Hawkesbury
    • NSW – 9 sites affected, down from 16 yesterday
    • Qld – 10 sites affected, down from 12 yesterday
    • Nth West Sydney/Hawkesbury – 12 sites affected, down from 18 yesterday
  • 7925 fixed line phone/ADSL affected, up from 6,554 due to the addition of affected sites in north west Sydney and Hawkesbury
  • The communities of Modanville and Uki may be isolated.

Disaster Assistance:

A full outline of the various disaster assistance packages offered to Telstra customers impacted and displaced due to the floods is available here.

Wednesday 9 March 2022:

Latest stats:

  • 28 mobile sites affected (either partially or completely offline), down from 33 on Tuesday 8 March
  • NSW – 16 sites affected, up from 16
  • QLD – 12 sites affected, down from 17
  • 6554 fixed line phone/ADSL affected, down from 7,808

The communities of Modanville, Pillar Valley, The Channon, Tucabia, Uki, Ulmarra, Whian Whian and Wooli may be isolated.

Tuesday 8 March 2022: Nearly 90% of our mobile base stations that were affected are now back online and delivering coverage to their communities and we have restored nearly 75% of landline services (excluding nbn). A significant number of communities in isolation were brought back online overnight, with 75% now reconnected.

We are working with power companies and local authorities to access the affected areas so we can get to work to bring services back online. We are also working with nbn co to ensure our nbn customers’ services are restored as soon as possible.

Latest stats:

  • 33 mobile sites affected (either partially or completely offline), down from 50 on Monday 7 March
  • NSW – 16 sites affected, down from 28
  • QLD – 17 sites affected, down from 22
  • 7808 fixed line phone/ADSL affected, down from 8,022

The communities of Modanville, Pillar Valley, The Channon, Tucabia, Tyalgum, Uki, Ulmarra, Whian Whian, Woodburn, and Wooli may be isolated.

Monday 7 March 2022: We are making progress reconnecting communities in south east Queensland and northern New South Wales following severe storms during the week.

Around 80% of our mobile base stations that were affected are now back online and delivering coverage to their communities and we have restored nearly 75% of landline services (excluding nbn). We have also brought more than half the number communities that were in isolation back online.

More power outages, likely due to severe weather late yesterday, have affected a small number of sites in northern NSW. We have more than 1,100 technicians and staff on the ground working to restore services and more are on standby from other states if necessary.

Many areas are still inaccessible, however, due to flood waters and road infrastructure damage, or are without power – and we need both to assess whether there has been any damage to our network. Unfortunately, we have found significant damage to some of our network, which will take time to fix.

We are working with power companies and local authorities to access the affected areas so we can get to work to bring services back online. We are also working with nbn co to ensure our nbn customers’ services are restored as soon as possible.

Latest stats:

  • 53 mobile sites affected (either partially or completely offline), down from 74 on Sarturday 5 March
  • NSW – 26 sites affected, down from 39
  • QLD – 27 sites affected, down from 35
  • 9,625 fixed line phone/ADSL affected, down from 11,252

The communities of The Channon, Mullumbimby, Koonorigan, Ocean Shores, Pillar Valley, Jiggi, Stokers Siding, Uki, Modanville, Ulmarra, Tucabia, Wooli, Duranbah, Kingscliff, Whian Whian, Main Arm, Woodburn, Tyalgum may be isolated. There are now no communities isolated in SE Queensland.

Saturday 5 March 2022: There has been a significant reduction in the number of affected services over the past 24 hours as power is progressively restored and waters continue to recede. There are however still a number of areas that are inaccessible and/or without power. The Bureau of Meteorology advise there are no current severe weather warnings, however minor to major flood warnings are still active for multiple rivers across affected areas.

Latest stats:

  • 74 mobile sites affected (either partially or completely offline)
  • 11,252 fixed line phone/ADSL/ISDN affected
  • 41,600 nbn voice and data services affected

The communities of Mullumbimby, Jiggi, Uki, Koonorigan, Ocean Shores, Stokers Siding, The Channon, Main Arm, Modanville, Pillar Valley, Ulmarra, Tucabia, Wooli, Duranbah, Kingscliff, Whian Whian, Doubtful Creek, Cinnabar and Oakview may be isolated.

You can find more details about our assistance package for customers here.

Telstra News |

Telstra Flood Grants: $250,000 for flood-affected communities

By Andrew Penn March 11, 2022

Today we announced we will provide community groups in Southern Queensland and Northern NSW with grants, expected to total at least $250,000 to help support flood recovery.

As part of our overall support for flood affected communities, the Local Flood Grants will provide either cash or technology to the value of up to $10,000 to eligible local organisations.

This is in addition to our broader support program for customers which we expect to run into several million dollars.

These floods have been devastating and our hearts go out to everyone impacted. Our local Telstra teams have been on the ground working around the clock to get communities back online as quickly as possible. As part of the community, we know how important supporting each other during these times is and we wanted to reassure people we’ll be there as they recover and rebuild.

Volunteers have been giving their time in really difficult conditions to keep their local communities safe. Whether it’s the SES, lifesaving or sporting clubs, Rotary, Probus, groups of neighbours or even strangers – volunteers have been pulling together to rescue people, give them shelter, provide them with a hot meal and clean clothes and making sure they are cared for.

Many of our techs and frontline customer service teams live in these communities and are members of these organisations. We want to do our part to support them and provide practical support for the volunteers who are so often the ones meeting community needs and responding to Australia’s natural disasters.

We hope the Telstra Local Flood Grants will provide the kind of grassroots assistance many communities need – whether it’s covering the cost of new equipment, providing technology to help keep people connected, replacing sporting gear that has been ruined, or supporting those who support the most vulnerable in our community.

Adding to our disaster assistance package

We continue to offer customers impacted by the crisis a range of financial support such as Disaster Assistance Packages, including an additional 100GB of data on mobile services, call diversions for those who have had to leave their home or business, and free WiFi and calls through Telstra payphones.

Customers who might require further ongoing financial support are encouraged to head to Telstra.com for more information.

Telstra employees whose homes have been damaged by the floods are being supported with emergency accommodation and cash advances for urgent food and clothing. Employees can also use paid disaster leave for the immediate protection of life and property, paid carers’ leave to provide care or support to a member family or household who is sick or injured, and paid volunteer leave for those volunteering with emergency response groups.

More than 3,000 customers in hard hit areas will receive Smart Modems 2 so they remain connected while Telstra carries out repairs and restoration work on fixed line services. These modems can access Telstra’s mobile network and will provide customers in flood affected areas with unlimited mobile data until their fixed internet services are restored.

Head to our Disaster Assistance page for more information on these packages.

Telstra News |

Disaster relief for our flood-affected customers in QLD and Northern NSW

By Harry Tucker March 6, 2022

Updated 11 March 5pm (AEDT): We are making progress reconnecting communities in south east Queensland and northern New South Wales following severe storms during the week.

Around 80% of our mobile base stations that were affected are now back online and delivering coverage to their communities and we have restored nearly 75% of landline services (excluding nbn). We have also brought more than half the number communities that were in isolation back online.

More power outages, likely due to severe weather late yesterday, have affected a small number of sites in northern NSW. We have more than 1,100 technicians and staff on the ground working to restore services and more are on standby from other states if necessary.

Many areas are still inaccessible, however, due to flood waters and road infrastructure damage, or are without power – and we need both to assess whether there has been any damage to our network. Unfortunately, we have found significant damage to some of our network, which will take time to fix.

We are working with power companies and local authorities to access the affected areas so we can get to work to bring services back online. We are also working with nbn co to ensure our nbn customers’ services are restored as soon as possible.

Latest stats:

53 mobile sites affected (either partially or completely offline), down from 74 yesterday.

NSW – 26 sites affected, down from 39 yesterday.

Qld – 27 sites affected, down from 35 yesterday.

9,625 fixed line phone/ADSL affected, down from 11,252.

The communities of The Channon, Mullumbimby, Koonorigan, Ocean Shores, Pillar Valley, Jiggi, Stokers Siding, Uki, Modanville, Ulmarra, Tucabia, Wooli, Duranbah, Kingscliff, Whian Whian, Main Arm, Woodburn, Tyalgum may be isolated. There are now no communities isolated in SE Queensland.

Updated 10 March 1:30PM (AEDT): Additional suburbs eligible for assistance packages across Queensland and New South Wales have been added below. Our original post follows:

With significant rainfall and flood waters causing damage, disruption and displacement across south-east Queensland and northern New South Wales, we’ve activated an assistance package for our customers as well as enabling free Telstra Air Wi-Fi access where possible. Our retail stores across these regions will also be closed until the situation eases and is safe to re-open.

It’s been a terrible few days for many, and unfortunately it’s not over yet. Our thoughts are with everyone affected and we’re here to help.

Payphones in the area are already able to make free local and national calls to standard fixed line numbers and free calls to standard Australian mobile numbers, after we made payphones free in August 2021. During this flooding situation, we will also be allowing free use of the Telstra Air Wi-Fi network at locations where payphones are equipped to provide this.

If you’ve been displaced from your home during this disaster, we’ve activated an assistance package that gives our customers both short and long-term measures to help out. That assistance can range from extra data on your mobile and free call diversions to a one-off credit to help cover the cost of getting a fixed phone service back up and running.

Our assistance package also gives Telstra customers access to free and interim services during short-term impacts from damaging weather, with long-term measures also available for customers who have suffered severe damage or loss of their homes and businesses.

For customers who have been displaced from their residence or business during a natural disaster event, short-term assistance can include:

  • Calls diverted from a fixed line service to another number while you’re displaced from your residence or business (to Australian numbers only)
  • 25GB data pack for post-paid mobile customers (30-day expiry, not transferrable to another service)
  • 25GB prepaid data and free calls (30-day expiry, not transferrable to another service)
  • There may also be longer term assistance available for Telstra customers who have suffered severe damage to or loss of their premises and require longer term assistance.

The long-term assistance package includes:

  • Free call diversion from the customer’s Telstra fixed phone service to another Australian fixed or mobile service of their choice, regardless of the carrier.
  • A one-off credit to the customer’s Telstra fixed phone account to cover the costs of connecting a Telstra fixed phone service at one temporary address; and
  • Re-connection of a Telstra fixed phone service at the customer’s original permanent address.

To access this assistance, all you need to do is add your details in this online form and you will have them automatically applied to your account. Alternatively, you can call us and we can talk you through it.

We are updating eligible suburbs here as they are added. Affected customers in the following suburbs/communities are eligible for the assistance package:

Queensland
Brisbane City 4000
Petrie Terrace 4000
Spring Hill 4000
New Farm 4005
Tenerife 4005
Bowen Hills 4006
Fortitude Valley 4006
Newstead 4006
Ascot 4007
Hamilton 4007
Brisbane Airport 4008
Pinkenba 4008
Eagle Farm 4009
Albion 4010
Clayfield 4011
Hendra 4011
Nundah 4012
Waveil Heights 4012
Northgate 4013
Banyo 4014
Nudgee 4014
Nudgee Beach 4014
Virginia 4014
Bracken Ridge 4017
Brighton 4017
Deagon 4017
Sandgate 4017
Shorncliffe 4017
Fitzgibbon 4018
Taigum 4018
Herston 4029
Kalinga 4030
Lutwyche 4030
Windsor 4030
Wooloowin 4030
Boondall 4034
Geebung 4034
Zillmere 4034
Newmarket 4051
Wilston 4051
Kelvin Grove 4059
Red Hill 4059
Ashgrove 4060
Milton 4064
Paddington 4064
Bardon 4065
Auchenflower 4066
Toowong 4066
St Lucia 4067
Chelmer 4068
Indooroopilly 4068
Taringa 4068
Brookfield 4069
Chapel Hill 4069
Fig Tree Pocket 4069
Kenmore 4069
Kenmore Hills 4069
Pinjarra Hills 4069
Pullenvale 4069
Anstead 4070
Bellbowrie 4070
Moggill 4070
Seventeen Mile Rocks 4073
Sinnamon Park 4073
Jamboree Heights 4074
Jindalee 4074
Middle Park 4074
Mount Ommaney 4074
River Hills 4074
Sumner 4074
Westlake 4074
Corinda 4075
Graceville 4075
Oxley 4075
Sherwood 4075
Darra 4076
Wacol 4076
Doolandella 4077
Durack 4077
Inala 4077
Richlands 4077
Ellen Grove 4078
Forest Lake 4078
Highgate Hill 4101
South Brisbane 4101
West End 4101
Dutton Park 4102
Annerley 4103
Fairfield 4103
Woolloongabba 4103
Yeronga 4104
Moorooka 4105
Tennyson 4105
Yeerongpilly 4105
Rocklea 4106
Salisbury 4107
Archerfield 4108
Coopers Plains 4108
Sunnybank 4109
Acacia Ridge 4110
Heathwood 4110
Larapinta 4110
Pallara 4110
Willawong 4110
Nathan 4111
Algester 4115
Parkinson 4115
Calamvale 4116
Greenslopes 4120
Stones Corner 4120
Tarragindi 4121
Loganholme 4129
Loganlea 4131
Meadowbrook 4131
Marsden 4132
Chambers Flat 4133
Logan Reserve 4133
Coorparoo 4151
Camp Hill 4152
Carina 4152
Belmont 4153
Carindale 4153
Gumdale 4154
Wakerley 4154
East Brisbane 4169
Kangaroo Point 4169
Cannon Hill 4170
Morningside 4170
Norman Park 4170
Seven Hills 4170
Balmoral 4171
Bulimba 4171
Hawthorne 4171
Murarrie 4172
Tingalpa 4173
Hemmant 4174
Wynnum 4175
Lytton 4178
Port of Brisbane 4178
Wynnum West 4178
Manly West 4179
Beenleigh 4207
Logan Village 4207
Ormeau 4208
Coomera 4209
Pimpama 4209
Nerang 4211
Mudgeeraba 4213
Currumbin 4223
Tallebudgera 4228
Tallebudgera Valley 4228
Beaudesert 4285
Cedar Vale 4285
Mundoolun 4285
Goodna 4300
Chuwar 4306
Karana Downs 4306
Kholo 4306
Lake Manchester 4306
Mount Crosby 4306
Granthan 4347
Toowoomba 4350
Withcott 4352
Bribie Island 4507
Donnybrook 4510
Beachmere 4510
Toorbul 4510
Sandstone Point 4511
Amamoor 4570
Bells Bridge 4570
Gympie 4570
Imbil 4570
Mothar Mountain 4570
Kilkivan 4600
Goomeri 4601
Marborough 4650
Lockyer Valley 4343,4344, 4345, 4352, 4347, 4311, 4341, 4342, 4359
Sunshine Coast 4551, 4559, 4565,4573, 4556,4560,4566,4575, 4557,4561,4567,4558,4564,4572, 4575
Noosa 4562, 4567,4573, 4563,4568,4565,4569,4566,4571
Labrador 4215
South Stradbroke Island 4216
Broadbeach Waters 4218
Burleigh Waters 4220
Elanora 4221
Clear Island Waters 4226
Hervey Bay 4655
Kedron 4031
Bald Hills 4036
Keperra 4054
Eight Mile Plains 4113
Capalaba 4157
Arundel 4214
Bundall 4217
Coolangatta 4225
Canungra 4275
Griffin 4503
Morayfield 4506
Caboolture 4510
Woodford 4514
Glass House Mountains 4518
Beerwah 4519
Samford Valley 4520
Landsborough 4550
Maleny 4552
Eudlo 4554
Aramara (West of Maryborough) 4620

New South Wales

Suburb Post Code
Kenthurst 2156
Glenorie 2157
Warwick Farm 2170
Holsworthy 2173
Myall Creek 2403
Bellbrook & Surrounds 2440
Eungai 2441
Taylors Arm 2447
Bowraville & Surrounds 2449
Nana Glen & Surrounds 2450
Dorrigo & Surrounds 2453
Raleigh 2454
Grafton & Surrounds 2460
Tucabia 2462
Brooms Head 2463
Yamba 2464
Harwood 2465
Iluka 2466
Bonalbo & Surrounds 2469
Casino & Surrounds 2470
Coraki 2471
Woodburn 2472
Evans Head 2473
Kyogle 2474
Alstonville 2477
Ballina 2478
Bangalow 2479
Lismore 2480
Ewingsdale 2481
Suffolk Park 2481
Byron Bay 2481
Main Arm 2482
Brunswick Heads 2483
Uki 2484
Tweed Heads 2485
Bilambil Heights 2486
Duranbah 2487
Hastings Point 2489
Tumbulgum 2490
Nowra & Surrounds 2540
Camden 2570
Mulgoa 2745
Castlereagh 2749
Emu Plains 2750
Warragamba 2752
Londonderry 2753
Agnes Banks 2753
North Richmond 2754
Ebenezer 2756
Vinyard 2765
Spencer 2775
Telstra News |

Providing free calls for Telstra customers to Tonga

By Michael Ackland January 21, 2022

With a devastating tsunami causing damage, disruption and displacement across Tonga, we’re temporarily waiving call charges for our customers to be able to contact their loved ones in Tonga for free.

Updated Friday 18 February 2022: As communications and essential services have been restored in Tonga, we’ve ended our assistance package for customers.

We’ve all seen the devastation caused by the volcanic eruption of Hunga Tonga-Hunga Ha’apai and subsequent tsunami, and know it has been a traumatic experience for many. Our thoughts are with those in Tonga and their families abroad.

We want to help how we can, so we’re making it easier to get in touch and to stay on the phone with loved ones. To do this we’ll be waiving charges for calls to Tonga from Telstra home phones and post-paid mobiles from midnight tonight for the next seven days. This offer isn’t available for pre-paid mobile calls at this stage, but we’ll be monitoring the situation and will extend this offer – and the time it’s available – if needed.

With infrastructure damage across the country, you might not be able to immediately get in contact with your friends or family, but we want to make it as stress free as possible when you can.

We’re working with Digicel Tonga to help restore connectivity

While we haven’t completed our acquisition of Digicel Pacific yet, we’re in regular contact with the team to offer our support. Fortunately, the Digicel Tonga team are all OK.

We have teams from across the business working with the Digicel Pacific technical team on a satellite communications solution to help restore some communications.

We’ve worked alongside the Australian Government to get the first batch of satellite equipment shipped on an RAAF flight, which has arrived and another shipment is on the way. This has helped the Digicel Tonga team start to progressively restore services, which is why we’re now able to offer free calls.

Note: Depending on your account, some people may not see the free calls logged in their call records.