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Providing disaster assistance to our affected customers in South Australia

Telstra News

Posted on January 7, 2020

5 min read

As bushfires continue to burn across many parts of Australia, we know many of our residential and small business customers are doing it tough. We’re here to help with an assistance package available for those affected in South Australia.

(This information is current at 17 January, 2020.)

We understand how important it is to reach out to friends and family during times of crisis, and we want to do all we can to help our customers. The assistance package provides customers with access to free and interim services during the recovery period, in addition to providing the wider community with free calls and free Telstra Air Wi-Fi through local payphones.

Please read below the following list of postcodes and suburbs to see more information on disaster assistance packages available to customers in these areas.

An assistance package is available for South Australian customers affected by bushfires. Customers impacted include those in the following postcodes and suburbs:

5131 – Houghton, Lower Hermitage, Upper Hermitage

5133 – Inglewood

5134 – Cherryville, Montacute

5220 – Parndana

5221 – American River, Ballast Head, Muston

5222 – American Beach, Antechamber Bay, Baudin Beach, Brown Beach, Cuttlefish Bay, Dudley East, Dudley West, Ironstone, Island Beach, Kangaroo Head, Pelican Lagoon, Penneshaw, Porky Flat, Sapphiretown, Willoughby, Willson River

5223 – Bay of Shoals, Birchmmore, Brownlow, Cape Borda, Cassini, Cygnet River, De Mole River, Duncan, D’estrees Bay, Emu Bay, Flinders Chase, Gosse, Haines, karrata, Kingscote, Kohinoor, Macgillivray, Menzies, Middle River, Nepean Bay, Newland, North Cape, Seal Bay, Seddon, Stokes Bay, Stun’sail Boom, Vivonne Bay, Western River, Wisanger

5232 – Cudlee Creek

5233 – Forreston, Gumeracha, Kenton Valley

5234 – Birdwood

5240 – Lenswood

5241 – Lobethal

5244 – Charleston, Harrogate, Inverbrackie, Mount Torrens, Woodside

5252 – Brukunga, Dawesley, Hay Valley, Kanmantoo, Nairne, St Ives

5275 – Blackford, Boatswain Forest, Cape Jaffa, Keilira, Kingston, Mount Benson, Pinks Beach, Reedy Creek, Rosetown, Sandy Grove, Taratap, Tilley Swamp, Wangolina, West Range, Wyomi

A number of Telstra services have also been affected and in some cases, adverse conditions are preventing us from reaching some areas. Our crews are working closely with emergency services to ensure our teams have access to areas of need as soon as they are deemed safe to enter, or under escort.

A number of Telstra services have also been affected and in some cases, adverse conditions are preventing us from reaching some areas. Our crews are working closely with emergency services to ensure our teams have access to areas of need as soon as they are deemed safe to enter, or under escort.

Customers who have had to evacuate their home or have lost their home are encouraged to call us 132 203 (then enter their full home phone number including area code when prompted) to report a fault and register for the assistance package.

Telstra’s relief packages can include the following:

Short term measures (for Telstra customers who have a short-term impact – temporary evacuation of premises or temporary fault):

  • Free use of Telstra public payphones in the affected areas
  • Free use of Telstra Air payphone hotspots in the affected areas
  • Free call diversion from an affected fixed home or business phone service to another fixed or mobile service of the customer’s choice, regardless of the carrier
  • Customers who use the free call diversion to divert their affected fixed home or business phone to their Telstra mobile service can also make local and STD® calls on their mobile at fixed-line rates, in accordance with their selected plan (limited to one designated Telstra mobile per affected household or business.
  • Affected Telstra mobile customers who do not have a Telstra home phone can receive a one-off credit to the value of $100 inc. GST (limited to one mobile phone per Telstra mobile account).

The above offers are applicable until network damage in the area due to fire is repaired, or while customers remain evacuated, for a maximum period of three months from the date of the fires.

Long-term measures (for Telstra customers who have suffered severe damage to or loss of their premises):

  • Free call diversion from the customer’s Telstra fixed phone service to another Australian fixed or mobile service of their choice, regardless of the carrier. This offer is applicable for a maximum period of 6 months from the date of the fire.
  • In addition, Telstra will apply a one-off credit to the value of $500 inc. GST to the customer’s Telstra fixed phone account to help cover the costs of the following, if required: Connection of a Telstra fixed phone service at one temporary residence
  • Re-connection of a Telstra fixed phone service at the customer’s original permanent premises

We have also made our payphones and Telstra Air hotspots (where available) free for anyone to use so you can stay in touch with family members around the country. Additionally, Telstra Mobile customers can browse a number of emergency information websites on an unmetered basis until further notice. For the full list, head to tel.st/unmetered.

Please remember to stay safe and listen to warnings from authorities.

For other states affected by the bushfires, customers can read more about the disaster relief packages that are available for VictoriaNew South Wales, and Queensland.

Making payphones and Telstra Air free for all, and mobile emergency websites free for our customers

Telstra News

Posted on January 5, 2020

2 min read

As bushfires around the country continue to take their toll, we know staying in touch with loved ones is vital. That’s why, from tomorrow (Monday 6 January) until further notice, we’re making our payphone network around the country available to provide free local, national and standard mobile calls. We will also be allowing free use of the Telstra Air Wi-Fi network at locations where payphones are equipped to provide this.

As part of our existing disaster assistance packages for Queensland, New South Wales, Victoria and South Australia, we are already providing free calling on our payphones and free use of our Telstra Air network.

However, given the scale of the emergency, we’ve made the decision to extend this across the county allowing all Australians to keep in touch with family and friends.

Update – 6 January 2020: We know how important it is to stay informed during this crisis. That’s why we’ll be making a number of key websites unmetered for Telstra mobile services from midnight tonight.

The following sites will not count towards consumer mobile data limits throughout the month of January:

State and Territory rural fire services for information about current fires and responses:

Government agencies for emergency response information:

Other critical information websites:

*Excludes ABC iView content and radio streaming

Our teams are continuing to work around the clock with emergency services to access infrastructure in order to get services back online. However, as I have said previously, this may take time given a lot of these areas are still inaccessible.

Again, I want to take this opportunity to commend our emergency services for their incredible work, and thank our Telstra technicians and staff on the ground in bushfire-affected areas for their tireless efforts to restore communications.

Assisting our firefighting heroes by picking up the bill

Telstra News

Posted on January 1, 2020

5 min read

We’ve all witnessed the confronting scenes of bushfires around the country, and awed at the heroic volunteers battling the blazes. Today we’re doing our part to thank our volunteer firefighters by providing them with free mobile bills over December and January.

We understand how important it is to reach out to friends and family during times of crisis, and we want to do all we can to help.

In addition to the assistance packages that we always make available to our customers during emergencies, we wanted to also ensure that Australia’s volunteer firefighters are supported as well.

This new assistance package means that we will cover the cost of mobile phone bills for volunteer firefighters over the period of December and January.

Our Assistance Package is available to all volunteer firefighters registered with the official volunteer fire services within their state, such as the Country Fire Authority (CFA), the Department of Fire and Emergency Services (DFES), and the Rural Fire Service (RFS). The package is also available to Farm Fighters. Farm Fighters are farmers with personal firefighting equipment/units who support their community when under threat from a bushfire.

Update: 6 January 2020We have now extended this assistance package to all State Emergency Services volunteers (or equivalent official Emergency Service organisation of that state) that are directly supporting the bushfire efforts.  This includes volunteers supporting the current bushfire working with  – the Victorian State Emergency Service, New South Wales State Emergency Service, Queensland State Emergency Service, South Australian State Emergency Service, Tasmanian State Emergency Service, Tasmanian State Emergency Service, Australian Capital Territory State Emergency Service, the Northern Territory Emergency Services and in WA – the West Australian Department of Fire and Emergency Services and the Local Government Bushfire Brigade.

Additionally, if an eligible volunteer has a Pre-Paid mobile service via Telstra or Boost they can instead receive 10GB of prepaid data and free calls with a 30-day expiry to their nominated Pre-Paid service number.

We want to do this to show our thanks to firefighters for their efforts in helping keep communities safe.

Firefighter volunteers should contact Telstra on 13 22 03 when convenient to register for the free calls over December and January.

We hope this will ease some of the burden, particularly as many of these firefighters are defending their own communities.

Meanwhile, we’re continuing to offer our assistance packages to customers in the bushfire affected areas of New South Wales, Queensland, Victoria and South Australia.

We are also helping all Australians stay in touch by making our payphone network and associated Telstra Air hotspots (where available) free until further notice. You can read more about that initiative here.

We’ve been working alongside our emergency services personnel in fire-affected areas since they first started in late October last year. We’re currently working with emergency services personnel in Victoria and NSW to restore services as quickly as possible.

We’re doing everything we can to get these communities back up and connected as quickly as possible, but given the horrific conditions we have seen over the past few days, this may take some time.

In some cases, adverse conditions and road closures are preventing us from safely reaching some areas. This is the result of either fires damaging our infrastructure, or loss of power to our sites.

We have hundreds of our employees working closely with teams on the ground to support the response to these disasters, and ensure our teams have access to areas of need as soon as they are deemed safe to enter, or under escort.

Restoring service to these affected areas is our highest priority and our thoughts are with all of those who have had to endure terrible conditions and loss.

Customers who have had to evacuate their home, or have sadly lost their home due to the bushfires should also call 13 22 03 to register for the assistance package.

Our relief packages can include the following:

Short term measures (for Telstra customers who have a short-term impact – temporary evacuation of premises or temporary fault):

  • Free use of Telstra public payphones in the affected areas
  • Free use of Telstra Air payphone hotspots in the affected areas
  • Free call diversion from an affected fixed home or business phone service to another fixed or mobile service of the customer’s choice, regardless of the carrier
  • Customers who use the free call diversion to divert their affected fixed home or business phone to their Telstra mobile service can also make local and STD® calls on their mobile at fixed-line rates, in accordance with their selected plan (limited to one designated Telstra mobile per affected household or business.
  • Affected Telstra mobile customers who do not have a Telstra home phone can receive a one-off credit to the value of $100 inc. GST (limited to one mobile phone per Telstra mobile account).

The above offers are applicable until network damage in the area due to fire is repaired, or while customers remain evacuated, for a maximum period of three months from the date of the fires.

Long-term measures (for Telstra customers who have suffered severe damage to or loss of their premises):

  • Free call diversion from the customer’s Telstra fixed phone service to another Australian fixed or mobile service of their choice, regardless of the carrier. This offer is applicable for a maximum period of 6 months from the date of the fire.
  • In addition, Telstra will apply a one-off credit to the value of $500 inc. GST to the customer’s Telstra fixed phone account to help cover the costs of the following, if required: Connection of a Telstra fixed phone service at one temporary residence
  • Re-connection of a Telstra fixed phone service at the customer’s original permanent premises

For states affected by the bushfires, customers can read more about the disaster relief packages that are available for Victoria, New South Wales, South Australia, and Queensland.

Providing bushfire relief to our customers affected in New South Wales

Telstra News

Posted on December 31, 2019

16 min read

As bushfires continue to burn across many parts of Australia, we know many of our residential and small business customers are doing it tough. We’re here to help with an assistance package available for those affected in New South Wales.

(This information is current at 17 January, 2020.)

We understand how important it is to reach out to friends and family during times of crisis, and we want to do all we can to help our customers. The assistance package provides customers with access to free and interim services during the recovery period, in addition to providing the wider community with free calls and free Telstra Air Wi-Fi through local payphones.

Please read below the following list of postcodes and suburbs to see more information on disaster assistance packages available to customers in these areas.

An assistance package is available for New South Wales customers affected by bushfires. Customers impacted include those in the following postcodes and suburbs:

Southern NSW

2360 – Auburn Vale, Brodies Plains, Bukkulla, Cherry Tree Hill, Copeton, Elsemore, Gilgai, Graman, Gum Flat, Howell, Inverell, Kings Plains, Little Plain, Long Plain, Mount Russell, Newstead, Nullamanna, Oakwood, Paradise, Rob Roy, Sapphire, Spring Mountain, Stanborough, Swanbrook, Wallangra, Wandera, Woodstock

2536 – Batehaven, Batemans Bay, Benandarah, Bimbimbie, Buckenbowra, Catalina, Currowan, Denhams Beach, Depot Beach, Durras North, East Lynne, Guerilla Bay, jeremadra, Lilli Pilli, Long Beach, Maloneys Beach, Malua Bay, Mogo, Nelligen, North Batemans Bay, Pebbly Beach, Rosedale, Runnyford, South Durras, Sunshine Bay, Surf Beach, Surfside, Woodlands

2537 – Bergalia, Bingie, Broulee, Coila, Congo, Deua, Deua River Valley, Kiora, Meringo, Mogendoura, Moruya, Moruya Heads, Mossy Point, Tomakin, Turlinjah, Tuross Head, Wamban

2539 – Bawley Point, Bendalong, Berringer Lake, Burrill Lake, Cockwhy, Conjola, Conjola Park, Croobyar, Cunjurong Point, Dolphin Point, Fishermans Paradise, Kings Point, Kioloa, Lake Conjola, Lake Tabourie, Manyana, Mollymook, Mollymook Beach, Mount Kingiman, Narrawallee, Pointer Mountain, Pretty Beach, Termeil, Ulladulla, Yadboro, Yatte Yattah

2540 – Bamarang, Barringella, Basin View, Beecroft Peninsula, Berrara, Bewong, Bolong, Boolijah, Bream Beach, Browns Mountain, Brundee, Buangla, Burrier, Callala Bay, Callala Beach, Cambewarra, Cambewarra Village, Comberton, Comerong Island, Cudmirrah, Culburra Beach, Currarong, Erowal Bay, Ettreme, Falls Creek, Greenwell Point, HMAS Albatross, HMAS Creswell, Huskisson, Hyams Beach, Illaroo, Jerrawangala, Jervis Bay, Kinghorne, Longreach, Mayfield, Meroo Meadow, Mondayong, Moollattoo, Mundamia, Myola, Nowra Hill, Numbaa, Old Erowal Bay, Orient Point, Parma, Pyree, Sanctuary Point, St Georges Basin, Sussex Inlet, Swan Haven, Tallowal, Tapitallee, Terara, Tomerong, Tullarwalla, Twelve Mile Peg, Vincentia, Wandandian, Watersleigh, Wollumboola, Woollamia, Worrigee, Worrowing Heights, Wreck Bay, Wrights Beach, Yalwal, Yerriyong

2545 – Belowra, Bodalla, Cadgee, Eurobodalla, Nerringundah, Potato Point

2546 – Akolele, Barragga Bay, Beauty Point, Bermagui, Bermagui South, Central Tilba, Corunna, Cuttagee, Dalmeny, Dignams Creek, Greendale, Kianga, Mystery Bay, Narooma, North Narooma, Tilba Tilba, Tinpot, Wadbilliga, Wallaga Lake, Wallaga Lake Heights

2550 – Angledale, Bega, Bemboka, Black Range, Brogo, Buckajo, Burragate, Candelo, Chinnock, Cobargo, Coolagolite, Coolangubra, Coopers Gully, Devils Hole, Doctor George Mountain, Frogs Hollow, Greendale, Jellat Jellat, Kalaru, Kameruka, Kanoona, Kingswood, Mogareeka, Mogilla, Morans Crossing, Mumbulla Mountain, Myrtle Mountain, Nelson, New Buildings, Numbugga, Pericoe, Quaama, Reedy Swamp, Rocky Hall, South Wolumla, Stony Creek, Tanja, Tantawangalo, Tarraganda, Thathra, Toothdale, Towamaba, Verona, wallagoot, Wandella, Wapengo, Wog Wog, Wolumla, Wyndham, Yambulla, Yankees Creek, Yowrie

2551 – Boydtown, Eden, Edrom, Green Cape, Kiah, Nadgee, Narrabarba, Nullica, Nungatta, Nungatta South, Timbillica, Wonboyn, Wonboyn Lake, Wonboyn North

2570 – Belimbla Park, Bickley Vale, Brownlow Hill, Camden, Camden Park, Camden South, Cawdor, Cobbitty, Elderslie, Ellis Lane, Glenmore, Grasmere, Kirkham, Mount Hunter, Nattai, Oakdale, Oran Bark, Orangeville, Spring Farm, The Oaks, Theresa Park, Werombi

2573 – Tahmoor

2574 – Avon, Bargo, Pheasants Nest, Yanderra

2575 – Alpine, Aylmerton, Balaclava, Braemar, Bullio, Colo Vale, Goodmans Ford, High Range, Hill Top, Joadja, Mandemar, Mittagong, Mount Lindsey, Renwick, Wattle Ridge, Welby, Willow Vale, Woodlands, Yerrinbool

2577 – Avoca, Barren Grounds, Barrengarry, Beaumont, Belanglo, Berrima, Budgong, Burrawang, Canyonleigh, Carrington Falls, Fitzroy Falls, Kangaroo Valley, Knights Hill, Macquarie Pass, Manchester Square, Medway, Meryla, Moss Vale, Mount Murray, New Berrima, Paddys River, Red Rocks, Robretson, Sutton Forest, Upper Kangaroo River, Upper Kangaroo Valley, Werai, Wildes Meadow

2578 – Bundanoon

2579 – Big Hill, Brayton, Exeter, Marulan, Penrose, Tallong, Wingello

2619 – Jerrabomberra

2621 – Anembo, Bungendore, Bywong, Forbes Creek, Hoskinstown, Primrose Valley, Rossi

2622 – Araluen, Back Creek, Ballalaba, Bendoura, Berland, Bombay, Boro, Braidwood, Budawang, Bulee, Charleys Forest, Coolumburra, Corang, Durran Durra, Endrick, Farringdon, Harolds Cross, Heresford Hall, Jembaicumbene, Jerrabattgulla, Jinden, Jingera, Kindervale, Krawarree, Larbert, Majors Creek, Manar, Marlowe, Merricumbene, Monga, Mongarlowe, Mulloon, Murrengenburg, Neringla, Nerringa, Northangera, Oallen, Palerang, Quiera, Reidsdale, Sassafras, Snowball, St George, Tianjara, Tolwong, Tomboye, Touga, Warri, Wog Wog, Wyanbene

2625 – Thredbo

2627 – Bullocks Flat, Burrungubugge, Crackenback, Creel Bay, East Jindabyne, Grosses Plain, Ingebirah, Ingeegoodbee, Jacobs River, Jindabyne, Kalkite, Kosciuszko, Kosciuszko National Park, Moonbah, Ngarigo, Pilot Wilderness

2640 – Albury, Bungowanna, East Albury, Ettamogah, Glenroy, Lavington, Moorwatha, North Albury, Ournie, South Albury, Splitters Creek, Table Top, Talmalmo, Thurgoona, West Albury, Wirlinga, Wymah

2642 – Bidgeemia, Brocklesby, Burrumbuttock, Geehi, Gerogery, Glenellen, Greg Greg, Indi, Jagumba, Jagungal Wilderness, Jindera, Jingellic, Khancoban, Murray Gorge, Rand, Tooma, Walbundrie, Welaregange, Wrathall, Yerong Creek

2652 – Boorga, Boree Creek, Cowabbie, Goolgowi, Grong Grong, Gumly Gumly, Humula, Ladysmith, Landervale, Mangoplah, Marrar, Matong, Merriwagga, Merrulebale, Old Junee, Rosewood, Tabbita, Tarcutta, Uranquinty

2653 – Burra, Courabyra, Glenroy, Mannus, Maragle, Munderoo, Paddys River, Taradale, Tumbaruma, Westdale, Willigobung

2720 – Argalong, Blowering, Bogong Peaks Wilderness, Bombowlee, Bombowlee Creek, Buddong, Couragago, Gadara, Gilmore, Gocup, Goobarragandra, Jones Bridge, Killimicat, Lacmalac, Little River, Minjary, Mundongo, Pinbeyan, Red Hill, Talbingo, Tumorramama, Tumut, Tumut Plains, Wereboldera, Wermatong, Windowie, Yarrangobilly

2729 – Adelong, Bangadang, Black Creek, Califat, Cooleys Creek, Darlow, Ellerslie, Grahamstown, Mount Adrah, Mount Horeb, Mundarlo, Sandy gully, Sharps Creek, Tumblong, Westwood, Wondalga, Yaven Creek

2730 – Batlow, Green Hills, Lower Bargo, Kunama

2649 – Laurel Hill, Nurenmernmong

2650 – Alfredtown, Belfrayden Ashimont, Big Springs, Bomen, Book Book, Boorooma, Borambola, Bourkelands, Brucedale, Bulgary, Burrandana, Carabost, Cartwrights Hill, Collingullie, Cookardinia, Currawarna, Dhulura, downside, East Wagga Wagga, Estella, Euberta, Eunanoreenya, Galore, Gelston Park, Gobbagombalin, Gregadoo, Harefield, Hillgrove, Kooringal, Kyeamba, Lake Albert, Lloyd, Maxwell, Moorong, Mount Austin, North Wagga Wagga, Oberne Creek, Oura, Pulletop, Rowan, San Isidore, Springvale, Tatton, The Gap, Tolland, Wagga, Wagga Wagga, Wallacetown, Wantabadgery, Yarragundry, Yathella

2624 –Blue Cow, Charlotte Pass, Guthega, Munyang, Perisher Valley, Smiggin Holes, Wilsons Valley

2629 Adaminaby, Anglers Reach, Bolaro, Broken Dam, Cabramurra, Gooandra, Kiandra, Long Plain, Nungar, Old Adaminaby, Providence Portal, Tantangara, Tolebar, Yaouk

Northern NSW

2250 – Bucketty, Calda, Central Mangrove, East Gosford, Erina, Erina Fair, Glenworth Valley, Gosford, Greengrove, Holgate, Kariong, Kulnura, Lisarow, Lower Mangrove, Mangrove Creek, Mangrove Mountain, Matcham, Mooney Mooney Creek, Mount Elliot, Mount White, Narara, Niagara Park, North Gosford, Peats Ridge, Point Clare, Point Frederick, Somersby, Springfield, Tascott, Ten Mile Hollow, Upper Mangrove, Wendoree Park, West Gosford, Wyoming

2283 – Arcadia Vale, awaba, Balmoral, Blackalls Park, Bolton Point, Buttaba, Carey Bay, Coal Point, Fassifern, Fennell Bay, Fishing Point, Kilaben Bay, Rathmines, Ryhope, Toronto

2312 – Minimbah, Nabiac

2325 – Aberdare, Abernethy, Bellbird, Bellbird Heights, Cedar Creek, Cessnock, Cessnock West, Congewai, Corrabare, Dairy Arm, Ellalong, Elrington, Fernances Crossing, Greta Main, Kearsley, Kitchener, Laguna, Lovedale, Millfield, Milsons Arm, Mount View, Mourben, Murrays Run, Narone Creek, Nulkaba, Olney, Paxton, Paynes Crossing, Pelton, Quorrobolong, Sweetmans Creek, Watagan, Wollombi, Yengo National Park

2330 – Appletree Flat, Big Ridge, Big Yengo, Bowmans Creek, Brigman, Broke, Bulga, Camberwell, Carrowbrook, Clydesdale, Combo, Darlington, Doyles Creek, Dunolly, Dural, Dyrring, Falbrook, Fern Gully, Fordwich, Garland Valley, Glendon, Glendon Brook, Glennies Creek, Glenridding, Goorangoola, Gouldsville, Gowrie, Greenlands, Hambledon Hill, Hebden, Howes Valley, Howick, Hunterview, Jerrys Plains, Long Point, Maison Dieu, McDougalls Hill, Melington, Middle Falbrook, Milbroadale, Mirannie, Mitchells Flat, Mount Olive, Mount Royal, Mount Thorley, Obanvale, Putty, Ravensworth, Redbournberry, Reedy Creek, Rixs Creek, Roughit, Scotts Flat, Sedgefield, Singleton, Singleton Heights, St Clair, Warkworth, Wattle Ponds, Westbrook, Whittingham, Wollemi, Wylies Flat

2354 – Broughton Village, Foxground, Gerringong, Gerroa, Rose Valley, Toolijooa, Werri Beach, Willow Vale

2365 – Backwater, Bald Blair, Baldersleigh, Bassendean, Ben Lomond, Black Mountain, Briarbook, Brockley, Brushy Creek, Falconer, Georges Creek, Glen Nevis, Glencoe, Green Hills, Guyra, Llangothlin, Maybole, Mount Mitchell, New Valley, Oban, South Guyra, Tenterden, The Basin, The Gulf, Tubamurra, Wandsworth

2369 – Stannifer, Old Mill, Tingha

2370 – Bald Nob, Diehard, Dundee, Furracabad, Gibraltar Range, Glen Elgin, Glen Innes, Kingsgate, Kingsland, Kookabookra, Lambs Valley, Matheson, Moggs Swamp, Moogem, Morven, Newton Boyd, Pinkett, Rangers Valley, Red Range, Reddestone, Shannon Vale, Stonehenge, Swan Vale, Wellingrove, Yarrowford

2371 – Capoompeta, Deepwater, Emmaville, Rocky Creek, Stannum, Torrington, Wellington Vale, Yellow Dam

2372 – Back Creek, Bolivia, Bookookoorara, Boonoo Boonoo, Boorook, Carrolls Creek, Cullendore, Dumaresq Valley, Forest Land, Liston, Rocky River, sandy Flat, Sandy Hill, Silent Grove, Tarban, Tenterfield, Timbarra, Willsons Downfall, Woodside, Wylie Creek

2422 – Back Creek, Bakers Creek, Barrington, Barrington Tops, Baxters Ridge, Belbora, Berrico, Binderna, Bowman, Bowman Farm, Bretti, Bulliac, Bundook, Callaghans Creek, Cobark, Coneac, Copeland, Craven, Craven Plateau, Curricabark, Dewitt, Faulkland, Forbesdale, Gangat, Giro, Glen Ward, Gloucester, Gloucester Tops, Invergordon, Kia Ora, mares Run, Mernot, Mogranai, Moppy, Rawdon Vale, Rookhurst, Stratford, Terreel, Tibbuc, Titaatee Creek, Tugrabakh, wallanbah, Wards River, Waukivory, Woko

2426 – Coopernook, Langley Vale, Moto

2427 – Crowdy Head, Harrington

2428 – Blueys Beach, Boomerang Beach, Booti Booti, Charlotte Bay, Coomba Bay, Coomba Park, Darawank, Elizabeth Beach, Forster, Forster Shopping Village, Green Point, Pacific Palms, Sandbar, Shallow Bay, Smiths Lake, Tarbuck Bay, Tiona, Tuncurry, Wallingat, Wallis Lake, Whoota

2429 – Bobin, Boorganna, Bucca Wauka, Bulga Forest, Bunyah, Burrell Creek, Caparra, Cedar Party, Comboyne, Dingo Forest, Dollys Flat, Dyers Crossing, Elands, Firefly, Innes View, Karaak Flat, Khatambuhl, Killabakh, Killawarra, Kimbriki, Kippaxs, Krambach, Kundibakh, marlee, Mooral Creek, Strathcedar, The Bight, Tipperary, Warriwillah, Wherrol Flat, Wingham, Yarrat Forest

2430 – Lansdowne Forest, Manning Point, Melinga, Mitchells Island, Kiwarrack, Koorainghat, Kundle Kundle, Landsdowne, Glenthorne, Hallidays Point, Hillville, Jones Island, Diamond Beach, Dumaresq Island, Failford, Ghinni Ghinni, Chatham, Cabbage Tree Island, Cundletown, Croki, Bohnock, Black Head, Brimbin, Bootawa, Wallabi Point, Upper Lansdowne, Tinonee, Taree South, Taree, Tallwoods Village, Saltwater, Red Head, Rainbow Flat, Purfleet, Possum Brush, Pampoolah, Oxley Island, Old Bar, Mondrook

2440 – Aldavilla, Australi Eden, Bellbrook, Bellimbopinni, Belmore River, Burnt Bridge, Carrai, Clybucca, Collombatti, Comara, Corangula, Crescent Head, Deep Creek, Dondingalong, East Kempsey, Euroka, Frederickton, Gladstone, Greenhill, Hampden Hall, Hat Head, Hickeys Creek, Kempsey, Kinchela, Lower Creek, Millbank, Mooneba, Moparrabah, Mungay creek, Old Station, Pola Creek, Rainbow Beach, Seven Oaks, Sherwood, Skillion Flat, Smithtown, South Kempsey, Summer Island, Temagog, Toorooka, Turners Flat, Verges Creek, West Kempsey, Willawarrin, Willi Willi, Wittitrin, Yarravel, Yessabah

2441 – Allgomera, Ballengarra, Barraganyatti, Bril Bril, Cooperabung, Eungai Creek, Eungai Rail, Fishermans Reach, Gearys Flat, Grassy Head, Gum Scrub, Hacks Ferry, Kippara, Kundabung, Marlo Merrican, Rollands Plains, Stuarts Point, Tamban, Telegraph Point, Upper Rollands Plains, Yarrahapinni

2443 – Camden Head, Coralville, Crowdy Bay, Deauville, Diamond Head, Dunbogan, Hannam vale, Johns River, Lakewood, Laurieton, Middle Brother, Moorland , North Brother, North Haven, Stewarts River, Waitui, West Haven

2444 – Blackman Point, Fernbank Creek, Flynns Beach, Lighthouse Beach, Limeburners Creek, North Shore, Port Macquarie, Riverside, Settlement City, The Hatch, Thrumaster

2446 – Bagnoo, Bago, Banda Banda, Beechwood, Bellandry, Birdwood, Brombin, Byabarra, Cairncross, Crosslands, Debenham, Doyles River, Ellenborough, Forbes Rier, Frazers Creek, Hartys Plains, Hollisdale, Huntingdon, Hyndmans Creek, Kindee, King Creek, Lake Innes, Long Flat, Lower Pappinbarra, Mortons Creek, Mount Seaview, Pappinbarra, Pembrooke, Pipeclay, Rawdon Island, Redbank, Rosewood, Sanrox, Toms Creek, Upper Pappinbarra, Wauchope, Werrikimbe, Yarras, Yippin Creek

2447 – Bakers Creek, Burrapine, Congarinni, Congarinni North, Donnellyville, Gumma, Macksville, Newee Creek, North Macksville, Scotts Head, Talarm, Taylors Arm, Thumb Creek, Upper Taylors Arm, Utungun, Warrell Creek, Way Way, Wirrimbi, Yarranbella

2449 – Argents Hill, Bowraville, Buckra Bendinni, Girralong, Kennaicle Creek, Killiekrankie, Missabotti, South Arm, Tewinga

2450 – Boambee, Bonville, Brooklana, Bucca, Coffs Harbour, Coffs Harbour Jetty, Coffs Harbour Plaza, Coramba, Glengreagh, Karangi, Korora, Lowanna, Moonee Beach, Nana Glen, North Boambee Valley, Sapphire Beach, Sherwood, Ulong, Upper Orara

2460 – Almuy Creek, Banyabba, Barcoongere, Barretts Creek Baryugil, Blaxlands Creek, Bom Bom, Bookram, Braunstone, Brushgrove, Buccarumbi, Calamia, Cangai, Carnham, Carrs Creek, Carrs Island, Carrs Peninsular, Chaelundi, Chambingne, Clarenza, Clifden, Coaldale, Collum Collum, Coombadjha, Copmanhurst, Coutts Crossing, Cowper, Crowther Island, Dalmorton, Deep Creek, Dilkoon, Dumbudgery, Eatonsville, Eighteen Mile, Elland, Fine Flower, Fortis Creek, Glenugie, Grafton, Great Marlow, Gurranang, Halfway Creek, Heifer Station, Jackadgery, Junction Hill, Kangaroo Creek, Koolkhan, Kremnos, Kungala, Kyrran, Lanitza, Lawrence, Levenstrath, Lilydale, Lionsville, Lower Southgate, Malabugilmah, Moleville Creek, Mountain View, Mylneford, Newbold, Nymboida, Pulganbar, Punchbowl, Ramornie, Rushforth, Sandy Crossing, Seelands, Shannondale, Smiths Creek, South Arm, South Grafton, Southampton, Southgate, Stockyard Creek, The Pinnacles, The Whiteman, Towallum, Trenayr, Tyndale, Upper Copmanhurst, Upper Fine Flower, Warragai Creek, Washpool, Waterview, Waterview Heights, Wells Crossing, Whiteman Creek, Winegrove, Wombat Creek

2469 – Alice, Bean Creek, Bingeebeebra Creek, Bottle Creek Bonalbo, Bulldog, Bungawalbin, Busbys Flat, Cambridge Plateau, Camira, Capeen Creek, Chatsworth, Clearfield, Coongbar, Culmaran Creek, Deep Creek, Drake, Drake Village, Duck Creek, Ewingar, Gibberagee, Goodwood Island, Gorge Creek, Haystack, Hogarth Range, Jacksons Flat, Joes Box, Keybarbin, Kippenduff, Louisa Creek, Lower Bottle Creek, Lower Duck Creek, Lower Peacock, Mallanganee, Mookima Wybra, Mororo, Mount Marsh, Mummulgum, Myrtle Creek, Old Bonalbo, Paddys Flat, Pagans Flat, Peackock Creek, Pikapene, Rappville, Sandilands, Simpkins Creek, Six Mile Swamp, Tabulam, Theresa Creek, Tunglebung, Upper Duck Creek, Warregah Island, Whiporie, Woombah, Wyan, Yabbra

2471 – Bora Ridge, Codrington, Coraki, East Coraki, Green Forest, Greenridge, North Woodburn, Swan Bay, Tatham, West Bungawalbin, West Coraki

2472 – Broadwater, Buckendoon, Esk, Kilgin, Moonem, New Italy, Rileys Hill, Tabbimoble, The Gap, Trustums Hill, Woodburn

2480 – Bentley, Bexhill, Blakebrook, Blue Knob, Boat Harbour, Booerie Creek, Boorabee Park, Booyong, Bungabbee, Caniaba, Chilcotts Grass, Clovass, Clunes, Coffee Camp, Corndale, Dorroughby, Dungarubba, Dunoon, East Lismore, Eltham, Eureka, Federal, Fernside, Georgica, Girards Hill, Goolmangar, Goonellabah, Howards Grass, Jiggi, Keerrong, Koonorigan, Lagoon Grass, Larnook, Leycester, Lillian Rock, Lindendale, Lismore, Lismore Heights, Loftville, Marom Creek, McKees Hill, McLeans Ridges, Modanville, Monaltrie, Mountain Top, Nightcap, North Lismore, Numbin, Numulgi, Repentance Creek, Richmond Hill, Rock Valley, Rosebank, Ruthven, South Gundurimba, south Lismore, Stony Chute, Terania Creek, The Channon, Tregeagle, Tucki Tucki, Tuckurimba, Tullera, Tuncester, Tuntable creek, Whian Whian, Woodlawn, Wyrallah

2482 – Goonengerry, Huonbrook, Koonyum Range, Main Arm, Montecollum, Mullumbimby, Mullumbimby Creek, Palmwoods, Upper Coopers Creek, Upper Main Arm, Upper Wilsons Creek, Wanganui, Wilsons Creek

2484 – Back Creek, Bray Park, Brays Creek, Byangum, Byrrill Creek, Cedar Creek, Chillingham, Chowan Creek, Clothiers Creek, Commissioners Creek, Condong, Crystal Creek, Cudgera Creek, Doon Doon, Dulguigan, Dum Dum, Dunbible, Dungay, Eungella, Eviron, Farrants Hill, Fernvale, Hopkins Creek, Kielvale, Kunghur, Kunghur Creek, Kynnumboon, Limpinwood, Mebbin, Midginbil, Mount Burrell Mount Warning, Murwillumbah, Murwillumbah South, Nobbys Creek, North Arm, Numinbah, Nunderi, Palmvale, Pumpenbil, Reserve Creek, Round Mountain, Rowlands Creek, Smiths Creek, South Murwillumbah, Stokers Siding, Terragon, Tomewin, Tyalgum, Tyalgum Creek, Tygalgah, Uki, Upper Crystal Creek, Urliup, Wardrop Valley, Zara

2756 – Bligh Park, Cattai, Central Colo, Clarendon, Colo, Colo Heights, Cornwallis, Cumberland Reach, Ebenezer, Freemans Reach, Glossodia, Lower Portland, Maroota, McGraths Hill, Mellong, Mulgrave, Pitt Town, Pitt Town Bottoms, Sackville, Sackville North, Scheyville, South Maroota, South Windsor, Upper Colo, Wilberforce, Windsor, Windsor Downs, Womerah

2758 – Berambing, Bilpin, Blaxlands Ridge, East Kurrajong, Kurrajong, Kurrajong Heights, Kurrajong Hills, Mount Tomah, Mountain Lagoon, The Devils Wilderness, Wheeny Creek

2775 – Central Macdonald, Fernances, Gunderman, Higher Macdonald, Laughtondale, Leets Vale, Lower Macdonald, Marlow, Mogo Creek, Perrys Crossing, Singletons Mill, Spencer, St Albans, Upper Macdonald, Webbs Creek, Wisemans Ferry, Wrights Creek

2785 – Blackheath, Megalong Valley

2786 Bell, Dargan, Mount Irvine, Mount Victoria, Mount Wilson

2790 – Ben Bullen, Blackmans Flat, Bowenfels, Clarence, Cobar Park, Corney Town, Cullen Bullen, Doctors Gap, Ganbenang, Good Forest, Hampton, Hartley, Hartley Vale, Hassans Walls, Hermitage Flat, Jenolan, Kanimbla, Lidsdale, Lithgow, Little Hartley, Littleton, Lowther, Marrangaroo, Mckellars Park, Morts Estate, Mount Lambie, Newnes, Newnes Plateau, Oaky Park, Pottery Estate, Rydal, Sheedys Gully, Sodwalls, South Bowenfels, South Littleton, Springvale, State Mine Gully, Vale of Clwydd, Wolgan valley, Wollangambe

2795 – Abercrombie, Abercrombie River, Arkell, Arkstone, Bald Ridge, ballyroe, Bathampton, Bathurst, Bathurst West, Billywillinga, Brewongle, Bruinbun, Burraga, Caloola, Charles Sturt University, Charlton, Clear Creek, Colo, Copperhannia, Cow Flat, Crudine, Curragh, Dark Corner, Dog Rocks, Dunkeld, Duramana, Eglinton, Evans Plains, Fitzgeralds Valley, Forest Grove, Fosters Valley, Freemantle, Gemalla, Georges Plains, Gilmandyke, Glanmire, Gormans Hill, Gowan, Hobbys Yards, Isabella, Jeremy, Judds Creek, Kelso Laffing Waters, Killongbutta, Kirkconnell, Limekilns, Llanarth, Locksley, Meadow Flat, Milkers Flat, Millah Murrah, Mitchell, Moorilda, Mount David, Mount Panorama, Mount Rankin, Napoleon Reef, Newbridge, Orton Park, O’Connell, Paling Yards, Palmers Oaky, Peel, Perthville, Raglan, Robin Hill, Rock Forest, Rockley, Rockley Mount, Sofala, South Bathurst, Stewarts Mount, Sunny Corner, Tannas Mount, The Lagoon, The Rocks, Triangle Flat, Trunkey Creek, Turondale, Twenty Forests, Upper Turon, Walang, Wambool, Wattle Flat, Watton, West Bathurst, White Rock, Wiagdon, Wimbledon, Winburndale, Windradyne, Wisemans Creek, Yarras, Yetholme

2845 – Wallerawang

2846 – Capertree, Glen Davis, Round Swamp

2849 – Bogee, Breakfast Creek, Budden, Bylong, Camboon, Carwell, Coggan, Coxs Creek, Coxs Crown, Dabee, Dungeree, Dunville Loop, Gelgoola, Ginghi, Green Alice, Growee, Lee Creek, Mount Marsden, Murrumbo, Nullo Mountain, Olinda, Pinnacle Swamp, Pyangle, Reedy Creek, Rylstone, Upper Bylong, Upper Growee, Upper Nile, Wirraba

A number of Telstra services have also been affected and in some cases, adverse conditions are preventing us from reaching some areas. Our crews are working closely with emergency services to ensure our teams have access to areas of need as soon as they are deemed safe to enter, or under escort.

Customers who have had to evacuate their home or have lost their home are encouraged to call us 132 203 (then enter their full home phone number including area code when prompted) to report a fault and register for the assistance package.

Telstra’s relief packages can include the following:

Short term measures (for Telstra customers who have a short-term impact – temporary evacuation of premises or temporary fault):

  • Free use of Telstra public payphones in the affected areas
  • Free use of Telstra Air payphone hotspots in the affected areas
  • Free call diversion from an affected fixed home or business phone service to another fixed or mobile service of the customer’s choice, regardless of the carrier
  • Customers who use the free call diversion to divert their affected fixed home or business phone to their Telstra mobile service can also make local and STD® calls on their mobile at fixed-line rates, in accordance with their selected plan (limited to one designated Telstra mobile per affected household or business.
  • Affected Telstra mobile customers who do not have a Telstra home phone can receive a one-off credit to the value of $100 inc. GST (limited to one mobile phone per Telstra mobile account).

The above offers are applicable until network damage in the area due to fire is repaired, or while customers remain evacuated, for a maximum period of three months from the date of the fires.

Long-term measures (for Telstra customers who have suffered severe damage to or loss of their premises):

  • Free call diversion from the customer’s Telstra fixed phone service to another Australian fixed or mobile service of their choice, regardless of the carrier. This offer is applicable for a maximum period of 6 months from the date of the fire.
  • In addition, Telstra will apply a one-off credit to the value of $500 inc. GST to the customer’s Telstra fixed phone account to help cover the costs of the following, if required: Connection of a Telstra fixed phone service at one temporary residence
  • Re-connection of a Telstra fixed phone service at the customer’s original permanent premises

We have also made our payphones and Telstra Air hotspots (where available) free for anyone to use so you can stay in touch with family members around the country. Additionally, Telstra Mobile customers can browse a number of emergency information websites on an unmetered basis until further notice. For the full list, head to tel.st/unmetered.

Please remember to stay safe and listen to warnings from authorities.

For other states affected by the bushfires, customers can read more about the disaster relief packages that are available for VictoriaSouth Australia, and Queensland.

Providing disaster assistance to our affected customers in Victoria

Telstra News

Posted on December 31, 2019

7 min read

As bushfires continue to burn across many parts of Australia, we know many of our residential and small business customers are doing it tough. We’re here to help with an assistance package available for those affected in Victoria.

(This information is current at 17 January, 2020.)

We understand how important it is to reach out to friends and family during times of crisis, and we want to do all we can to help our customers. The assistance package provides customers with access to free and interim services during the recovery period, in addition to providing the wider community with free calls and free Telstra Air Wi-Fi through local payphones.

Please read below the following list of postcodes and suburbs to see more information on disaster assistance packages available to customers in these areas.

An assistance package is available for Victorian customers affected by bushfires. Customers impacted include those in the following postcodes and suburbs:

3658 – Broadford, Clonbinane, Hazeldene, Reedy Creek, Strath Creek, Sugarloaf Creek, Sunday Creek, Tyaak, Waterford Park,

3660 – Caveat, Dropmore, Highlands, Hilldene, Kerrisdale, Northwood, Seymour, Seymour South, Trawool, Whiteheads Creek

3666 – Balmattum, Ceightons Creek, Euroa, Gooram, Kelvin View, Kithbrook, Longwood East, Miepoll, Moglonemby, Molka, Pranjip, Riggs Creek, Ruffy, Sheans Creek, Strathbogie, Tarcombe

3670 – Baddaginnie, Tarnook, Warrenbayne

3672 – Benalla

3673 – Broken Creek, Goomalibee, Lima, Lima East, Lima South, Lurg, Molyullah, Moorngag, Samaria, Swanpool, Tatong, Upper Lurg, Upper Ryans Creek, Winton, Winton North

3675 – Boweya, Boweya North, Glenrowan, Glenrowan West, Greta, Greta South, Greta West, Hansonville, Mount Bruno, Taminick

3677 – Wangaratta, Yarrunga

3678 – Bobinawarrah, Boorhaman, Boorhaman East, Bowser, Byawatha, Carboor, Cheshunt, Cheshunt South, Docker, Dockers Plains, East Wangaratta, Edi, Edi Upper, Everton, Everton Upper, Killawarra, King Valley, Laceby, Londrigan, Markwood, Meadow Creek, Milawa, North Wangaratta, Oxley, Oxley Flats, Peechelba, Peechelba East, Rose River, Tarrawingee, Wabonga, Waldara, Wangandary, Wangaratta Forward, Wangaratta South, Whitlands,

3682 – Boralma, Lilliput, Norong, Springhurst

3683 – Chiltern, Chiltern Valley, Cornishtown

3685 – Boorhaman North, Brimin, Browns Plains, Carlyle, Gooramadda, Great Southern, Prentice North, Rutherglen

3687 – Wahgunyah

3688 – Barnawartha, Indigo Valley

3690 – Wodonga Plaza, Wodonga, West Wodonga

3691 – Allans Flat, Bandiana, Barnawartha North, Barunduda, Bellbridge, Berringama, Bethanga, Bonegilla, Bungil, Castle Creek, Coral Bank, Dederang, Ebden, Gateway Island, Glen Creek, Gundowring, Huon Creek, Kancoona, Kergunyah, Kergunyah South, Kiewa, Killara, Lake Hume Village, Leneva, Lucyvale, Mongans Bridge, Osbornes Flat, Running Creek, Staghorn Flat, Talgarno, Tangambalanga, Thologolong, Upper Gundowring, Wodonga Forward

3695 – Charleroi, Huon, Sandy Creek

3697 – Tawonga

3698 – Tawonga South

3699 – Bogong, Falls Creek, Mount Beauty, Nelse

3700 – Bullioh, Georges Creek, Jarvis Creek, Tallangatta East, Tallangatta

3701 – Dartmouth, Eskdale, Granya, Mitta Mitta, Old Tallangatta, Shelley, Tallandoon, Tallangatta South, Tallangatta Valley

3704 – Koetong

3705 – Cudgewa

3707 – Biggara, Bringenbrong, Colac Colac, Corryong, Nariel Valley, Thowgla Valley, Tom Groggin, Towong, Towong Upper

3708 – Tintaldra

3709 – Burrowye, Guys Forest, Mount Alfred, Pine Mountain, Walwa

3711 – Buxton

3712 – Rubicon, Thornton

3713 – Eildon, Lake Eildon, Taylor Bay

3714 – Acheron, Alexandra, Cathkin, Crystal Creek, Devils River, Fawcett, Koriella, Maintongoon, Taggerty, Whanregarwen

3715 – Ancona, Merton, Woodfield

3717 – Flowerdale, Ghin Ghin, Glenburn, Homewood, Killingworth, Limestone, Murrindindi, Yea

3718 Molesworth

3719 – Gobur, Kanumbra, Terip Terip, Yarck

3720 – Bonnie Doon

3722 – Barwite, Mansfield, Mirimbah

3723 – Archerton, Barjarg, Boorolite, Bridge Creek, Delatite, Enochs Point, Gaffneys Creek, Goughs Bay, Howes Creek, Howqua, Howqua Hills, Howqua Inlet, Jamieson, Kevington, Knockwood, Macs Cove, Maindample, Matlock, Merrijig, Mount Buller, Mountain Bay, Piries, Sawmill Settlement, Tolmie, Woods Point

3725 – Boxwood, Chesney Vale, Goorambat, Major Plains, Stewarton

3726 – Bungeet, Bungeet West, Devenish, Thoona

3732 – Moyhu, Myrrhee

3733 – Whitfield

3735 – Bowmans Forest, Whorouly, Whorouly East, Whorouly South

3737 – Abbeyard, Barwidgee, Buffalo River, Dandongadale, Gapstead, Havilah, Merriang, Merriang South, Mudgegonga, Myrtleford, Nug Nug, Rosewhite, Selwyn, Wonnangatta

3738 – Ovens

3739 – Eurobin

3740 – Buckland, Mount Buffalo, Porepunkah

3741 – Bright, Freeburgh, Germantown, Harrietville, Hotham Heights, Mount Hotham, Smoko

3744 Wandiligong

3746 – Eldorado

3747 – Beechworth, Murmungee, Stanley, Wooragee

3749 – Bruarong, Yackandandah

3757 – Eden Park, Humevale, Kinglake Central, Kinglake West, Pheasant Creek, Whittlesea

3763 Kinglake

3770 – Coldstream, Gruyere, Yering

3777 – Badger Creek, Castella, Chum Creek, Healesville, Mount Toolebewong,Toolangi

3778 Fernshaw, Narbethong

3779 – Camarville, Marysville

3875 – Tremont

3878 – Banksia Peninsula, Bairnsdale, Bengworden, Broadlands, Bullumwaal, Calulu, Clifton Creek, Deptford, East Bairnsdale, Eastwood, Ellaswood, Fairy Dell, Flaggy Creek, Forge Creek, Goon Nure, Granite Rock, Hillside, Iguana Creek, Lindenow South, Lucknow, Marthavale, Melwood, Merrijig, Mount Taylor, Newlands Arm, Ryans, Sarsfield, Tabberabbera, walpa, waterholes, Wentworth, Woodglen, Wu Yung, Wuk Wuk

3880 – Boole Poole, Ocean Grange, Raymond Island, Paynesville

3882 – Nicholson

3885 – Brumby, Bruthen, Buchan, Buchan South, Butchers Ridge, Gelantipy, Mossiface, Murrindal, Suggan Buggan, Tambo Upper, Timbarra, W Tree, Wiseleigh, Wulgulmerang, Wulgulmerang East, Wulgulmerang West, Yalmy

3886 – Newmerella

3887 – Lake Tyers, Nowa Nowa, Wairewa

3888 – Bendoc, Bete Bolong, Bete Bolong North, Bonang, Brodribb River, Cape Conran, Corringle, Deddick Valley, Delegate River, Goongerah, Haydens Bog, Jarramond, Marlo, Nurran, Orbost, Simpsons Creek, Tostaree, Tubbut, Waygara, Wombat Creek

3889 – Bellbird Creek, Bemm River, Cabbage Tree Creek, Club Terrace, Combienbar, Errinundra, Manorina

3890 – Buldah, Cann River, Chandlers Creek, Noorinbee North, Norinbee, Tamboon, Tonghi Creek

3891 – Genoa, Gipsey Point, Maramingo Creek, Wallagaraugh, Wangarabell, Wingan River, Wroxham

3892 – Mallacoota

3893 – Double Bridges, Stirling, Tambo Crossing

3895 – Doctors Flat, Ensay, Ensay North, Reedy Flat

3896 Bindi, Brookville, Nunniong, Swifts Creek, Tongio

3898 – Anglers Rest, Bingo Munjie, Bundara, Cassilis, Cobungra, Dinner Plain, Glen Valley, Glen Wills, Hinnomunjie, Omeo, Omeo Valley, Shannonvale

3900 – Benambra, Cobberas

3902 – Bumberrah, Johnsonville

3903 – Swan Reach

3904 – Metung

3909 – Kalimna, Kalimna West, Lake Bunga, Lake Tyers Beach, Lakes Entrance, Nungurner, Nyerimilang, Toorloo Arm

A number of Telstra services have also been affected and in some cases, adverse conditions are preventing us from reaching some areas. Our crews are working closely with emergency services to ensure our teams have access to areas of need as soon as they are deemed safe to enter, or under escort.

Customers who have had to evacuate their home or have lost their home are encouraged to call us 132 203 (then enter their full home phone number including area code when prompted) to report a fault and register for the assistance package.

Telstra’s relief packages can include the following:

Short term measures (for Telstra customers who have a short-term impact – temporary evacuation of premises or temporary fault):

  • Free use of Telstra public payphones in the affected areas
  • Free use of Telstra Air payphone hotspots in the affected areas
  • Free call diversion from an affected fixed home or business phone service to another fixed or mobile service of the customer’s choice, regardless of the carrier
  • Customers who use the free call diversion to divert their affected fixed home or business phone to their Telstra mobile service can also make local and STD® calls on their mobile at fixed-line rates, in accordance with their selected plan (limited to one designated Telstra mobile per affected household or business.
  • Affected Telstra mobile customers who do not have a Telstra home phone can receive a one-off credit to the value of $100 inc. GST (limited to one mobile phone per Telstra mobile account).

The above offers are applicable until network damage in the area due to fire is repaired, or while customers remain evacuated, for a maximum period of three months from the date of the fires.

Long-term measures (for Telstra customers who have suffered severe damage to or loss of their premises):

  • Free call diversion from the customer’s Telstra fixed phone service to another Australian fixed or mobile service of their choice, regardless of the carrier. This offer is applicable for a maximum period of 6 months from the date of the fire.
  • In addition, Telstra will apply a one-off credit to the value of $500 inc. GST to the customer’s Telstra fixed phone account to help cover the costs of the following, if required: Connection of a Telstra fixed phone service at one temporary residence
  • Re-connection of a Telstra fixed phone service at the customer’s original permanent premises

We have also made our payphones and Telstra Air hotspots (where available) free for anyone to use so you can stay in touch with family members around the country. Additionally, Telstra Mobile customers can browse a number of emergency information websites on an unmetered basis until further notice. For the full list, head to tel.st/unmetered.

Please remember to stay safe and listen to warnings from authorities.

For other states affected by the bushfires, customers can read more about the disaster relief packages that are available for New South WalesSouth Australia, and Queensland.