Telstra News |

Disaster relief and assistance for our Victorian customers

By Luke Hopewell June 10, 2021

As the cleanup continues from the ferocious storm in parts of Victoria, we’ve organised an assistance package for our residential and small business customers in affected areas.

A cold front brought with it wild weather and torrential rain, causing flooding in Traralgon while leaving a path of destruction through the Dandenong Ranges, Latrobe Valley and parts of the Central Highlands. The effects of this disaster are still being felt across a number of regions as residents count the cost. We’ve got an assistance package ready for those who have lost services due to the impact of the flooding, strong weather and subsequent clean-up in their regions.

While you’re doing it tough, it’s more important than ever to reach out to family and friends. We’ve activated an assistance package that gives our customers both short- and long-term measures to help out – that assistance can range from extra data on your mobile and free call diversions to a one-off credit to help cover the cost of getting a fixed phone service back up and running.

Our assistance package gives Telstra customers access to free and interim services during short-term impacts from this damaging weather, with long-term measures also available for customers who have suffered severe damage or loss of their homes and businesses.

Customers impacted by the recent strong weather conditions include those in the postcodes below:

  • 3766, Kalorama
  • 3767, Mount Dandenong
  • 3788, Olinda
  • 3877, Sassafras
  • 3793, Monbulk
  • 3844, Traralgon and surrounding areas
  • 3869, Yinnar South
  • 3870, Budgeree
  • 3458, Trentham and Little Hampton

If you’re a Telstra customer living in one of the areas we’ve listed, we’ll send you an SMS with a link to request a disaster assistance package. You can also find out more about our disaster assistance packages here.

If you need a temporary diversion for a landline phone to an alternate number, or for other long-term assistance, please contact us. If you’re in a disaster-impacted area, give us a call on 1800 888 888 to speak with our disaster assistance team.

Our assistance packages for affected customers can include the following:

Short term measures (for Telstra customers who have suffered a short-term impact, evacuation or fault):

● Free use of Telstra public payphones in the affected areas

● Free call diversion from an affected fixed home or business phone service to another fixed or mobile service of the customer’s choice, regardless of the carrier

● 25GB data pack for post-paid mobile customers (30 day expiry, not transferable to another service)

● 25GB data and free calls for pre-paid mobile customers (30 day expiry, not transferable to another service)

Long-term measures (for Telstra customers who have suffered severe damage to or loss of their premises):

● Free call diversion from the customer’s Telstra fixed phone service to another Australian fixed or mobile service of their choice, regardless of the carrier. This offer is applicable for a maximum period of 6 months from the date of the incident.

● In addition, Telstra will apply a one-off credit up to the value of $500 inc. GST to the customer’s Telstra fixed phone account to help cover the costs of the following, if required:

○ Connection of a Telstra fixed phone service at one temporary residence

○ Re-connection of a Telstra fixed phone service at the customer’s original permanent premises

Telstra News |

Disaster relief and assistance for our WA customers during Cyclone Seroja

By Campbell Simpson April 12, 2021

With Cyclone Seroja making landfall and causing significant damage along parts of the Western Australia coast, we’ve organised an assistance package for our residential and small business customers in affected areas.

Cyclone Seroja has caused damage along a stretch of the Western Australian coastline including at Kalbarri and Geraldton and throughout the northern Wheatbelt region. We’ve got an assistance package ready for customers who have been evacuated or who have lost services due to the impact of the cyclone and strong weather in their regions.

We know that when you’re doing it tough, it’s more important than ever to reach out to family and friends. We’ve activated an assistance package that gives our customers both short- and long-term measures to help out – that assistance can range from extra data on your mobile and free call diversions to a one-off credit to help cover the cost of getting a fixed phone service back up and running.

Our assistance package gives Telstra customers access to free and interim services during short-term impacts from this damaging weather, with long-term measures also available for customers who have suffered severe damage or loss of their homes and businesses.

Customers impacted by the recent strong weather conditions include those in the postcodes below:

Western Australia, Mid-West and Wheatbelt regions

6409 – Tammin
6415 – Merredin
6421 – Buracoppin
6424 – Bodallin
6425 – Moornine Rock
6426 – Southern Cross
6427 – Koolyanobbing
6445 – Salmon Gums
6446 – Grass Patch
6447 – Mount Ney
6448 – Gibson
6450 – Esperance
6466 – Cadoux
6467 – Burakin
6468 – Kalannie
6472 – Beacon
6473 – North Wiaki
6475 – Koorda
6476 – Gabbin
6477 – Bencubbin
6479 – Mukinbudin
6487 – Yelbini
6488 – Trayning
6489 – Kununoppin
6514 – Lynton
6532 – Yuna
6532 – Naraling
6532 – Nabawa
6535 – Northampton
6535 – Yallabathara
6620 – Perenjori
6623 – Morowa
6515 – Coorow
6516 – Jurien Bay
6517 – Carnamah
6518 – Eneabba
6519 – Three Springs
6521 – Badgingarra
6522 – Mingenew
6525 – Dongara
6528 – Walkaway
6530 – Geraldton
6532 – Eradu
6535 – Ogilvie
6536 – Kalbarri
6605 – Kondut
6606 – Ballidu
6609 – Dalwallinu
6612 – Wubin
6613 – Buntine
6614 – Maya
6616 – Latham
6623 – Gutha West
6625 – Merkanooka
6630 – Yallalong
6630 – Mullewa
6632 – Tenindewa
6701 – Yaringa

If you’re a Telstra customer living in one of the areas we’ve listed, we’ll send you an SMS with a link to request a disaster assistance package. You can also find out more about our disaster assistance packages here.

If you need a temporary diversion for a landline phone to an alternate number, or for other long-term assistance, please contact us. If you’re in a disaster-impacted area, give us a call on 1800 888 888 to speak with our disaster assistance team.

Our assistance packages for affected customers can include the following:

Short term measures (for Telstra customers who have suffered a short-term impact, evacuation or fault):

● Free use of Telstra public payphones in the affected areas

● Free call diversion from an affected fixed home or business phone service to another fixed or mobile service of the customer’s choice, regardless of the carrier

● 25GB data pack for post-paid mobile customers (30 day expiry, not transferable to another service)

● 25GB data and free calls for pre-paid mobile customers (30 day expiry, not transferable to another service)

Long-term measures (for Telstra customers who have suffered severe damage to or loss of their premises):

● Free call diversion from the customer’s Telstra fixed phone service to another Australian fixed or mobile service of their choice, regardless of the carrier. This offer is applicable for a maximum period of 6 months from the date of the incident.

● In addition, Telstra will apply a one-off credit up to the value of $500 inc. GST to the customer’s Telstra fixed phone account to help cover the costs of the following, if required:

○ Connection of a Telstra fixed phone service at one temporary residence

○ Re-connection of a Telstra fixed phone service at the customer’s original permanent premises

Telstra News |

Disaster relief and assistance for our New South Wales customers

By Campbell Simpson March 21, 2021

As wild weather lashes the NSW mid-north coast and surrounding areas, we’ve organised an assistance package for our residential and small business customers in affected areas who have been evacuated or who have lost services due to the impact of this strong weather.

Heavy rain and storms have caused flooding and extensive damage across the mid-north coast of New South Wales. The strong weather is expected to continue to affect a large part of the state in coming days, and we’ve already seen evacuation orders in some areas reported due to rising floodwaters.

We know that when you’re doing it tough, it’s more important than ever to reach out to family and friends. We’ve activated an assistance package that gives our customers both short- and long-term measures to help out; that assistance can range from extra data on your mobile and free call diversions to a one-off credit to help cover the cost of getting a fixed phone service back up and running.

Our assistance package gives Telstra customers access to free and interim services during short-term impacts from this damaging weather, with long-term measures also available for customers who have suffered severe damage or loss of their homes and businesses.

Customers impacted by the recent strong weather conditions include those in the following postcodes and suburbs:

NSW North Coast and Mid North Coast

2250 – Central Coast & surrounds
2251 – Central Coast & surrounds
2256 – Central Coast & surrounds
2257 – Central Coast & surrounds
2261 – Central Coast & surrounds
2287 – Newcastle & Lake Macquarie
2289 – Newcastle & Lake Macquarie
2292 – Newcastle & Lake Macquarie
2303 – Newcastle & Lake Macquarie
2305 – Newcastle & Lake Macquarie
2311 – Dungog & surrounds
2315 – Port Stephens & surrounds
2316 – Port Stephens & surrounds
2320 – Maitland & surrounds
2321 – Cessnock & surrounds
2321 – Dungog & surrounds
2321 – Maitland & surrounds
2321 – Mid Coast & surrounds
2324 – Newcastle & Lake Macquarie
2324 – Port Stephens & surrounds
2325 – Cessnock & surrounds
2334 – Cessnock & surrounds
2335 – Cessnock & surrounds
2350 – Armidale
2372 – Mid Coast & surrounds
2372 – Tenterfield
2420 – Dungog & surrounds
2422 – Mid Coast & surrounds
2425 – Mid Coast & surrounds
2426 – Mid Coast & surrounds
2428 – Mid Coast & surrounds
2429 – Mid Coast & surrounds
2429 – Port Macquarie Hastings & surrounds
2430 – Mid Coast & surrounds
2431 – Kempsey & surrounds
2439 – Port Macquarie Hastings & surrounds
2440 – Kempsey & surrounds
2441 – Kempsey & surrounds
2441 – Nambucca Valley & surrounds
2441 – Port Macquarie Hastings & surrounds
2443 – Port Macquarie Hastings & surrounds
2444 – Port Macquarie Hastings & surrounds
2445 – Port Macquarie Hastings & surrounds
2446 – Port Macquarie Hastings & surrounds
2447 – Nambucca Valley & surrounds
2448 – Nambucca Valley & surrounds
2449 – Nambucca Valley & surrounds
2450 – Coffs Harbour & surrounds
2452 – Coffs Harbour & surrounds
2453 – Bellingen & surrounds
2454 – Bellingen & surrounds
2456 – Coffs Harbour & surrounds

Sydney Metro & Greater Sydney Area

2040 – Inner West & surrounding suburbs
2041 – Inner West & surrounding suburbs
2049 – Inner West & surrounding suburbs
2069 – Ku-ring-gai & surrounding suburbs
2070 – Ku-ring-gai & surrounding suburbs
2071 – Ku-ring-gai & surrounding suburbs
2072 – Ku-ring-gai & surrounding suburbs
2073 – Ku-ring-gai & surrounding suburbs
2074 – Ku-ring-gai & surrounding suburbs
2075 – Ku-ring-gai & surrounding suburbs
2076 – Ku-ring-gai & surrounding suburbs
2077 – Hornsby & surrounding suburbs
2083 – Hornsby & surrounding suburbs
2084 – Northern Beaches & surrounding suburbs
2101 – Northern Beaches & surrounding suburbs
2102 – Northern Beaches & surrounding suburbs
2103 – Northern Beaches & surrounding suburbs
2104 – Northern Beaches & surrounding suburbs
2105 – Northern Beaches & surrounding suburbs
2106 – Northern Beaches & surrounding suburbs
2107 – Northern Beaches & surrounding suburbs
2108 – Northern Beaches & surrounding suburbs
2118 – The Hills & surrounding suburbs
2120 – Hornsby & surrounding suburbs
2121 – Hornsby & surrounding suburbs
2125 – The Hills & surrounding suburbs
2131 – Inner West & surrounding suburbs
2143 – Canterbury Bankstown & surrounding suburbs
2144 – Cumberland & surrounding suburbs
2145 – Cumberland & surrounding suburbs
2146 – Blacktown & surrounding suburbs
2148 – Blacktown & surrounding suburbs
2150 – Parramatta & surrounding suburbs
2151 – Parramatta & surrounding suburbs
2151 – The Hills & surrounding suburbs
2153 – Parramatta & surrounding suburbs
2153 – The Hills & surrounding suburbs
2154 – The Hills & surrounding suburbs
2155 – Blacktown & surrounding suburbs
2155 – The Hills & surrounding suburbs
2156 – Hornsby & surrounding suburbs
2156 – The Hills & surrounding suburbs
2157 – Hornsby & surrounding suburbs
2157 – The Hills & surrounding suburbs
2158 – Hornsby & surrounding suburbs
2158 – The Hills & surrounding suburbs
2159 – Hornsby & surrounding suburbs
2160 – Cumberland & surrounding suburbs
2161 – Cumberland & surrounding suburbs
2161 – Fairfield & surrounding suburbs
2162 – Canterbury Bankstown & surrounding suburbs
2163 – Canterbury Bankstown & surrounding suburbs
2163 – Fairfield & surrounding suburbs
2166 – Fairfield & surrounding suburbs
2170 – Liverpool
2171 – Camden & surrounding suburbs
2176 – Fairfield & surrounding suburbs
2177 – Fairfield & surrounding suburbs
2190 – Canterbury Bankstown & surrounding suburbs
2196 – Canterbury Bankstown & surrounding suburbs
2197 – Canterbury Bankstown & surrounding suburbs
2199 – Canterbury Bankstown & surrounding suburbs
2200 – Canterbury Bankstown & surrounding suburbs
2203 – Inner West & surrounding suburbs
2204 – Inner West & surrounding suburbs
2229 – Sutherland & surrounding suburbs
2230 – Sutherland & surrounding suburbs
2232 – Sutherland & surrounding suburbs
2330 – Hawkesbury & surrounding suburbs
2555 – Penrith & surrounding suburbs
2556 – Camden & surrounding suburbs
2557 – Camden & surrounding suburbs
2558 – Campbelltown & surrounding suburbs
2559 – Campbelltown & surrounding suburbs
2560 – Campbelltown & surrounding suburbs
2560 – Wollondilly & surrounding suburbs
2564 – Campbelltown & surrounding suburbs
2565 – Campbelltown & surrounding suburbs
2566 – Campbelltown & surrounding suburbs
2567 – Camden & surrounding suburbs
2569 – Wollondilly & surrounding suburbs
2570 – Camden & surrounding suburbs
2570 – Wollondilly & surrounding suburbs
2571 – Wollondilly & surrounding suburbs
2572 – Wollondilly & surrounding suburbs
2573 – Wollondilly & surrounding suburbs
2574 – Wollondilly & surrounding suburbs
2745 – Penrith & surrounding suburbs
2747 – Penrith & surrounding suburbs
2748 – Penrith & surrounding suburbs
2749 – Penrith & surrounding suburbs
2750 – Penrith & surrounding suburbs
2753 – Hawkesbury & surrounding suburbs
2753 – Penrith & surrounding suburbs
2754 – Hawkesbury & surrounding suburbs
2756 – Hawkesbury & surrounding suburbs
2756 – Hornsby & surronding suburbs
2757 – Hawkesbury & surrounding suburbs
2758 – Hawkesbury & surrounding suburbs
2759 – Penrith & surrounding suburbs
2760 – Blacktown & surrounding suburbs
2760 – Penrith & surrounding suburbs
2762 – Blacktown & surrounding suburbs
2763 – Blacktown & surrounding suburbs
2765 – Blacktown & surrounding suburbs
2765 – Hawkesbury & surrounding suburbs
2765 – Penrith & surrounding suburbs
2768 – Blue Mountains & surrounding suburbs
2769 – Blacktown & surrounding suburbs
2770 – Blacktown & surrounding suburbs
2773 – Blue Mountains & surrounding suburbs
2774 – Blue Mountains & surrounding suburbs
2775 – Hawkesbury & surrounding suburbs
2775 – Hornsby & surrounding suburbs
2776 – Blue Mountains & surrounding suburbs
2777 – Blue Mountains & surrounding suburbs
2785 – Blue Mountains & surrounding suburbs

Local Government Areas around NSW

2360, 2361 – Inverell Local Government Area
2370 – Glenn Innes Severn Local Government Area
2400 – Moree Plains Local Government Area
2402 – Gwydir Local Government Area
2470 – Richmond Valley Local Government Area
2475 – Kyogle Local Government Area
2480 – Lismore Local Government Area
2795 – Bathurst Local Government Area

If you’re a Telstra customer living in one of the areas we’ve listed, we’ll send you an SMS with a link to request a disaster assistance package. You can also find out more about our disaster assistance packages here.

If you need a temporary diversion for a landline phone to an alternate number, or for other long-term assistance, please contact us. If you’re in a disaster-impacted area, give us a call on 1800 888 888 to speak with our disaster assistance team.

Further information on disaster assistance from the Federal Government is available on the Disaster Assist website, and from the State Government at Service NSW’s Disaster Assistance Finder website.

Our assistance packages for affected customers can include the following:

Short term measures (for Telstra customers who have suffered a short-term impact, evacuation or fault):

● Free use of Telstra public payphones in the affected areas

● Free call diversion from an affected fixed home or business phone service to another fixed or mobile service of the customer’s choice, regardless of the carrier

● 25GB data pack for post-paid mobile customers (30 day expiry, not transferrable to another service)

● 25GB data and free calls for pre-paid mobile customers (30 day expiry, not transferrable to another service)

Long-term measures (for Telstra customers who have suffered severe damage to or loss of their premises):

● Free call diversion from the customer’s Telstra fixed phone service to another Australian fixed or mobile service of their choice, regardless of the carrier. This offer is applicable for a maximum period of 6 months from the date of the disruption.

● In addition, Telstra will apply a one-off credit up to the value of $500 inc. GST to the customer’s Telstra fixed phone account to help cover the costs of the following, if required:

○ Connection of a Telstra fixed phone service at one temporary residence

○ Re-connection of a Telstra fixed phone service at the customer’s original permanent premises

Telstra News |

Bushfire relief for our Western Australia customers

By Campbell Simpson February 3, 2021

We’ve organised an assistance package for our residential and small business customers in WA who have been evacuated or who have lost services due to bushfires in their regions.

Updated 16 March 2021: We’ve now closed our assistance package for Western Australian customers affected by the Perth Hills area bushfires in early February 2021. If you have any questions, please feel free to contact us.

Our original article follows:

We know how important it is to reach out to friends and family during a crisis, and we want to do all we can to help. Our assistance package gives Telstra customers access to free and interim services during short-term impacts from these bushfires, with long-term measures also available for customers who have suffered severe damage or loss of their homes and businesses.

Bushfires burning across the Perth Hills area in WA have damaged some homes and forced some residents to evacuate. Customers impacted include those in the following postcodes and suburbs:

6056 – Baskerville, Bellevue, Boya, Greenmount, Helena Valley, Herne Hill, Jane Brook, Koongamia, Middle Swan, Midland, Midvale, Millendon, Red Hill, Stratton, Swan View, Viveash, Woodbridge

6069 – Aveley, Belhus, Brigadoon, Ellenbrook, Ellenbrook East, The Vines, Upper Swan

6081 – Parkville

6083 – Gidgegannup, Morangup

6084 – Bullsbrook, Chittering, Lower Chittering

6558 – Wooroloo

6560 – Wundowie

If you’re a Telstra customer living in one of the areas we’ve listed, we’ll send you an SMS with a link to request a disaster assistance package. You can also find out more about our disaster assistance packages here.

If you need a temporary diversion for a landline phone to an alternate number, or for other long-term assistance, please contact us. If you’re in a disaster-impacted area, give us a call on 1800 888 888 to speak with our disaster assistance team.

Our assistance packages for affected customers can include the following:

Short term measures (for Telstra customers who have suffered a short-term impact, evacuation or fault):

● Free use of Telstra public payphones in the affected areas

● Free call diversion from an affected fixed home or business phone service to another fixed or mobile service of the customer’s choice, regardless of the carrier

● 25GB data pack for post-paid mobile customers (30 day expiry, not transferrable to another service)

● 25GB data and free calls for pre-paid mobile customers (30 day expiry, not transferrable to another service)

Long-term measures (for Telstra customers who have suffered severe damage to or loss of their premises):

● Free call diversion from the customer’s Telstra fixed phone service to another Australian fixed or mobile service of their choice, regardless of the carrier. This offer is applicable for a maximum period of 6 months from the date of the fire.

● In addition, Telstra will apply a one-off credit up to the value of $500 inc. GST to the customer’s Telstra fixed phone account to help cover the costs of the following, if required:

○ Connection of a Telstra fixed phone service at one temporary residence

○ Re-connection of a Telstra fixed phone service at the customer’s original permanent premises

Business and Enterprise |

How small business can prepare for disasters

By Anne Da Cunha October 9, 2020

As the events of the last two years have shown us all, we need to be more prepared than ever for summer disaster season. We all know the drill to prepare our homes and the gear we need, but as more and more of us do business online, how can we be sure to keep our virtual stores open when the worst happens? We’ve got some advice to get you started.

Ensuring physical continuity

The NSW State Emergency Service recommends all businesses follow simple steps to ensure your business can get back on its feet quickly in the event of a disaster. The NSW SES advice also has a booklet you can fill out to ensure these plans are in place for you and your business.

The agency recommends knowing your level of risk by analysing disasters that have occurred in the area previously, before talking with your staff about these risks. These conversations with staff should result in an emergency action plan so you all know what to do ifthe worst hits.

Once the action plan is in place, prepare your business for a disaster by thinking about your equipment; stock; points of entry; essentials (such as paperwork), and how to minimise the threat to all of the above.

By having these steps in place, businesses can resume trading in a matter of days and not weeks or even months.

How can you keep your business online during a disaster?

Aussie businesses and consumers have moved online in droves in response to COVID-19 restrictions. But when disaster strikes, you may have to pivot your operations to do things a little differently in a bid to ensure that you can keep your business online.

Ensuring continuity following disasters comes from being well-prepared before the fire starts or the floodwaters start to rise.

First and foremost, work out an alternate location where you can do your business. If you get evacuated to a local shelter, check our coverage maps to ensure mobile broadband coverage in that location, and have a portable modem on standby in your business’ disaster kit.

Similarly, ensure your disaster kit is equipped with a “go-bag” of the gear you need to keep going. Equipment like portable batteries/alternative chargers as well as having the right apps and contact information on your phone is essential. We’ve got tips on how to build your “go-bag”.

Staying in touch with your customers is important, so you should ensure your communication channels are sorted out in advance. You can communicate to them via email or SMS for messages to a lot of people in a hurry, and if you consolidate your customer details into a CRM system, you’ll have it ready to go at the click of a button. Also, backup your data regularly to the cloud to ensure that if the worst should happen that your important documents are kept safe.

While we’re talking about communications, it’s also important to communicate and check in with your employees to ensure their safety before asking them to join you in the virtual office.

It’s important to consider how every part of your business – from customer acquisition through to product delivery – could be impacted by a disaster to ensure you aren’t disrupted by a disaster. For example, you might need to consider other shipment options if a disaster affects your physical location; or you may need to talk to customers a different way if you have to relocate or if you’re unable to reach them.

You should also write all of this down ahead of time so you have a simple plan to follow and you aren’t relying on memory when the going gets tough.

Keeping payments flowing

Getting paid is the most important thing for your business, especially in times of disasters.

If you have an EFTPOS machine, ensure you have a way to charge it when you’re on the go and away from mains power. Also ensure that you have a way of getting it connected to your payment provider. Similarly, ensure your EFTPOS machine has multiple ways of connecting to the internet, whether via Wi-Fi or mobile network to ensure redundancy.

It might be a good idea to have in your “go-bag” an alternative payment system, such as portable smartphone card reader or a way to take payments online. Payment providers like Square, Afterpay, BPAY, ZipPay and even direct bank transfer or PayID could be options for you to consider.

Ensuring your accounting system is backed up and portable is also important. Moving this information to the cloud can help ensure you’re keeping track of money going in and out even when the worst happens.

How we can help

Connectivity is the backbone of business in 2020, and we want to do everything we can to make sure that you’re online and open during a crisis.

During a disaster, we have assistance packages available to help, and our local stores are always on hand to answer questions face-to-face or even just provide you a place to charge your phone and/or portable batteries again.

As discussed, however, staying online during a crisis or disaster is often about being prepared ahead time. You can speak to one of our small business reps to ensure your business has the right tools in place for things like digital marketing services, cybersecurity or tech support.

It’s also important to keep an offline copy of this information. We recommend printing this information to keep on hand.