Unveiling our first 5G device, after a year of network evolution
5G |

The answers to your biggest 5G questions

By Luke Hopewell October 22, 2020

You’ve heard a lot about 5G, but not all 5G is created equally – and not everything you’ve heard is accurate. Here are your biggest questions about 5G, definitively answered.

We’ve always been about giving customers the best network in more places. All our competitors have a long way to go before they can compete for the title of Australia’s best 5G.

What is 5G?

5G represents the next-generation of mobile connectivity, bringing higher data speeds, greater bandwidth, and lower latency. 5G stands for fifth generation, and it’s about getting you the speed you need, while powering the future of connected technology. From self-driving cars to rescue drones and everything in between, 5G is made for what’s next.

Why do I want 5G?

2G brought us SMS and picture messaging. 3G was all about mobile internet. 4G made streaming and sharing part of everyday life.

With 5G, downloads are faster thanks to better network speeds. It’s a future where devices are interconnected, and immersive experiences are the norm.

Right now, 5G on Telstra powers wireless broadband devices and smartphones.

The difference between 4G and 5G is that it’s twice as fast – and getting faster. 5G is designed for more devices at once and built to get data traffic from one place to another (known as latency) quickly. While 4G supported an explosion of video and data, 5G is purpose-built for our mobile-driven world.

How fast is Telstra 5G?

You may have seen other 5G networks, but what you don’t know is that not all 5G is built equally. It’s a complex system of towers, technology, geography and spectrum.

When you stack up all the 5G in Australia, ours comes out as the fastest and most available. We even decided to go and check it out for ourselves in side-by-side comparison tests*. And we filmed it.

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Same device. Same location. Can you spot the difference? 🤔

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Armed with two Samsung Galaxy S20 5G devices, we put a Telstra 5G SIM card in one and the other telco’s 5G SIM card in the other and took both devices to six different locations around Sydney NSW to test them side-by-side:

To make it fair, we made sure each and every test was within both telcos’ 5G footprint so we chose locations with five bars of 5G coverage on both networks.

In each and every test we carried out on the day Telstra 5G came out faster and, on average, Telstra 5G was around 50% faster than the other telco’s 5G network in the tests we did.

Where can I get 5G?

Telstra has more than 2000 5G sites in more than 60 cities and towns and 1400 suburbs with access to 5G – that’s more streets, more houses and more places covered by Telstra 5G. We’re fastest everywhere tested by independent studies – and that’s real speed, right now, not some point in the future.

Even the experts agree: Telstra has Australia’s best 5G. According to the results from experts, Telstra 5G has the highest average download speeds, and our 5G coverage was more widely available in all of the eight cities tested.

The average download speeds on our network show we’re well ahead of our competition.

On average across the eight cities tested, our 5G achieved average download speeds above 220 Mbps, which is an excellent result. These results mean that we have the highest average download speeds in each of the tested cities when measured against our closest competitor.

These results tell a much deeper story than a simple speed test does, demonstrating that our 5G is not only faster (on average), but is available in more places in the cities tested.

Is 5G dangerous?

We’re used to hearing these sorts of questions.

If you see a 5G antenna pop up near you, there’s no need to be afraid. Despite what some might say, you don’t have to worry about 5G. And we should know: we’ve been testing it for some time.

The safety of 5G is an important question, and in January 2020 Australia’s Chief Medical Officer Professor Brendan Murphy issued the following statement to reassure Australians:

I’d like to reassure the community that 5G technology is safe. There is no evidence telecommunication technologies, such as 5G, cause adverse health impacts. This position is supported by health authorities in Australia – such as the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) – and around the world, such as the World Health Organization (WHO). 

‏‎At Telstra we have done extensive testing on our 5G network with specialised equipment and the EME levels measured were found to be well below the safety limits, and in many cases over a thousand times lower.

Read more about the facts on 5G EME and our testing to ensure we comply with the safety limits.

Do I need a 5G phone?

To access Telstra 5G, you do need a device capable of accessing the 5G network. But 5G support needn’t be a hassle.

We have a wide range of 5G devices, including the latest flagships from Google, Apple, Samsung and more.

We’re always adding devices to our 5G-capable line-up, so make sure you check out Telstra.com for the latest.

How much is 5G?

5G is included at no extra cost on most of our new personal and small business plans. These plans also include no excess data charges in Australia, no lock-in contracts and give you unlimited standard national calls and SMS.

In fact, it’s cheaper than ever to get 5G with Telstra. New and current customers who sign-up to our XL plan until 16th November 2020 will receive a $50 discount per month for 12 months. This plan includes access to our 5G. That means customers will receive 180GB of data on Australia’s best 5G for $65 per month for 12 months.

Head to Telstra.com to find out more about our plans and offers to try 5G for yourself.

What you need to know

  • Testing was carried out on Thursday 24 September 2020.
  • Mobile speeds can vary and may be slower than those shown and you need a 5G handset and coverage to get similar speeds.
  • You can check coverage on Telstra.com/5G.
  • Difference is % faster that Telstra is over its competitor.
  • Telstra’s #1 ranking is based on analysis by Ookla® of Speedtest Intelligence® data over the period from July to September 2020 for average 5G download speeds in Sydney, Melbourne, Adelaide, Brisbane and Perth. Ookla trademarks used under license and reprinted with permission.


Devices |

A New Era for iPhone with 5G, Telstra to Offer iPhone 12 Pro and iPhone 12 from October 23

By Telstra News October 17, 2020

From Friday 23 October, Telstra will offer the new iPhone 12 Pro and iPhone 12 in our stores around Australia for you to experience in person or online at Telstra.com.

Telstra will offer the new iPhone 12 lineup, including iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12, and iPhone 12 mini, introducing a powerful 5G experience. With a beautiful all-new design, iPhone 12 models feature an unparalleled new camera systems, edge-to-edge Super Retina XDR displays for a more immersive viewing experience, the biggest jump in durability with the Ceramic Shield front cover, and Apple-designed A14 Bionic chip, the fastest chip in a smartphone. Customers can purchase the iPhone 12 Pro and iPhone 12 from October 23. Customers will be able to order iPhone 12 Pro Max and iPhone 12 mini from November 6, with availability on November 13. For complete pricing and availability details, please visit Telstra.com.

Featuring the most 5G bands on any smartphone, iPhone 12 models offer the broadest 5G coverage worldwide1. The redesigned 6.1-inch iPhone 12 Pro pushes the boundaries of innovation for users who want the most out of iPhone. Available in four stunning stainless steel finishes — graphite, silver, gold and pacific blue — and sporting an immersive edge-to-edge Super Retina XDR display, industry-leading IP68 water resistance2, and the new Ceramic Shield front cover, iPhone 12 Pro provides the biggest jump in durability ever on iPhone. A14 Bionic powers every experience on iPhone 12 Pro, and coupled with advanced camera systems, introduces meaningful new computational photography features like improved Night mode, Deep Fusion, Smart HDR3, HDR video recording in Dolby Vision3, and more. A reimagined pro camera system features an expansive Ultra Wide camera, Telephoto camera for 2x optical zoom, and a new Wide camera to capture professional-quality images and video in bright and low-light environments. With the all-new Apple ProRAW4, photographers gain more creative control in photos and the new LiDAR Scanner brings more realistic AR experiences to iPhone 12 Pro, and delivers improved autofocus in low light and Night mode portraits. iPhone 12 Pro, along with all iPhone 12 models, introduce MagSafe, offering high- powered wireless charging and an all-new ecosystem of accessories that easily attach to iPhone5.

The 6.1-inch iPhone 12 with support for 5G introduces a beautiful new design packed with powerful new capabilities, and now supports an advanced 5G experience. Available in five beautiful aluminium finishes — blue, green, black, white, and (PRODUCT)RED6 — iPhone 12 features an expansive edge-to-edge Super Retina XDR display, industry- leading IP68 water resistance, MagSafe, and the new Ceramic Shield front cover, tougher than any smartphone glass ever made. The same A14 Bionic chip in iPhone 12 Pro comes to iPhone 12 which, coupled with an advanced camera system, introduces meaningful new computational photography features, the highest quality video in a smartphone, and more, while delivering great battery life. iPhone 12 features the first camera to shoot HDR video with Dolby Vision and brings a powerful new dual-camera system with the Ultra Wide camera and a new Wide camera for even more amazing low- light photos and videos, and Night mode on all cameras.

“We’re thrilled by the new iPhone 12 and are excited to offer them to our customers on Australia’s best 5G so they can fully take advantage of these great new smartphones. Combining iPhone with 5G on Australia’s best mobile network provides an advanced 5G experience, representing the future of 5G. We’re on a mission to grow our 5G footprint to 75% of Australia’s population by June next year for the best 5G experience wherever our customers are.”

Consumer customers who take out a $115 XL plan will receive a $50 credit on their bill per month for 12 months. That means customers will receive 180GB of data for $65 per month for 12 months.

For more details on pricing and data plans, please visit Telstra.com. For more details on iPhone 12 models, please visit www.apple.com/au.

Things you need to know

1 Data plan is required. 5G, Gigabit LTE, VoLTE, and Wi-Fi calling are available in select markets and through select carriers. Speeds are based on theoretical throughput and vary based on site conditions and carrier. For details on 5G and LTE support, customers can contact their carrier and visit apple.com/iphone/cellular.

2 iPhone 12 Pro and iPhone 12 Pro Max are splash-, water-, and dust-resistant, and were tested under controlled laboratory conditions and have a rating of IP68 under IEC standard 60529 (maximum depth of 6 meters up to 30 minutes); splash, water, and dust resistance are not permanent conditions and resistance may decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage is not covered under warranty.

3 4K Dolby Vision playback requires Apple TV 4K or an AirPlay-enabled TV.

4 Apple ProRAW will be available in a future iOS 14 update for iPhone 12 Pro and iPhone 12 Pro Max.

5 MagSafe accessories including chargers, cases, and wallets are sold separately.

6 A portion of the proceeds from every (PRODUCT)RED purchase goes to the Global Fund to fight AIDS. From now until December 31, 2020, those proceeds will go to the Global Fund’s COVID-19 response.

Samsung Galaxy Note20 - 20 Ultra
Devices | Tech and Innovation |

Samsung Note20 5G and Note20 Ultra 5G: portable PC power meets 5G speed

By Luke Hopewell August 6, 2020

Samsung is back with the latest addition to its legendary Note range with both the Samsung Galaxy Note20 5G and Galaxy Note20 Ultra 5G. Both pack a newly-improved S Pen, and PC power you can take anywhere. Best of all, every model in this year’s Note range is powered by our awesome 5G network for the speed you need.

Announced overnight at Samsung’s virtual Unpacked event, the Note20 range is the most stunning Note yet. It takes everything you’ve loved about the Note range and makes it smarter in every way.

At the centre of the Note experience is the powerful S Pen, and this year’s Note20 series soups up the S Pen like never before. It features a smoother writing experience than any Note model previously, and it works like a remote control for your camera, music and more1. Plus you can even translate your handwriting into text and sync it to a compatible computer for maximum usability2.

This year you get more screen space with the 6.9″ Dynamic AMOLED2x Infinity-O display on the Note20 Ultra 5G, and the  6.7″ Super AMOLED Plus Infinity-O display on the Note20 5G. Both push the boundaries for a true, uninterrupted viewing experience.

Sitting underneath the display is a powerful new processor that pledges portable PC power3 that fits in your pocket. And with features like Game Booster Mode and a 120Hz refresh rate on the gorgeous screen, you can be sure your mobile play experience will be turned up to 20!

The Note20 range also manages power more efficiently4, so you get more out of your device throughout the day. And when it eventually does run down, just minutes of charge5 will give you hours of use. The power of a PC with the juice to make it last!

You also get a Pro Grade Camera set-up, complete with a series of zoom, wide and ultra-wide lenses, and on the Galaxy Note20 Ultra, Samsung’s incredible 108-megapixel sensor for crisp images day or night. Plus, the new Pro Grade Camera rig on the Note20 series shoots gorgeous 8k video6, and 4K video up to a wild 120 frames per second. That means smoother images that will look buttery-smooth on the TVs of both now and the future.

Samsung also announced great new wireless earbuds. Read on to see how you can get a pair for yourself.

Powered by Telstra 5G

Our awesome new 5G network now covers around a third of the Australian population, and by June next year, we’re working to grow to it 75%.

This week our CEO Andy Penn said that “no technology will do more to shape the 2020s than 5G”. It takes the digital experience to the next level, and represents a massive leap ahead. We’re already seeing 5G device speeds double that of 4G devices, and it’s only going to get faster and smarter over time. Potentially up to 10x better than 4G for both speed and latency!

This year our entire Note20 range will be packing 5G. It’s what’s next happening right now, and we’re thrilled that we can bring the next-generation mobile experience to our customers.

To illustrate our progress, we’ve updated our Mobile Coverage Maps, so you can see where Telstra’s 5G technology is available7, as well as 3G and 4G. This will help you understand exactly where our network reaches, and where it’s planned to go next with a new view that projects where we’ll be with our coverage in the next three months.

We’ll continue to update these maps and our network projections as we continue to roll out 5G to more cities around the country.

Availability

This great new range of gear is game-changing, and we’re excited to carry them.

We’ll be stocking:

MRO 24-months
Samsung Galaxy Note20 5G 256GB   $68.70 (min. cost $1649 over 24 months plus chosen plan costs)
Samsung Galaxy Note20 Ultra 5G 256GB  $83.29 (min. cost $1999 over 24 months plus chosen plan costs)

The Samsung Note20 5G and Note20 Ultra 5G are available for pre-order online from 7am 6 August 2020 AEST to 11:59pm 20 August 2020 AEST and will go on sale at 9am on 21 August, 2020.

The range will be available on a 24-month payment term and as an add-on to our month-to-month plans8.

We’ll also be carrying the newly-announced Samsung Galaxy Tab S7 and S7+ 5G range, as well as Samsung’s new Galaxy Watch 3. Expect to hear more about it shortly.

Exclusive Telstra pricing

For those looking to pre-order the new Note20 5G range, we’ve got some sweet deals and freebies on offer.

Customers who pre-order the Samsung Note20 5G or Note20 Ultra 5G on our Medium or above month-to-month mobile plan will receive a $10 credit on their bill each month for 12 months.8

Telstra+ members who take up the Samsung Galaxy Note20 5G or Samsung Galaxy Note20 Ultra 5G on any of our month-to-month plans are also eligible for a bonus 10,000 points on their account9.

Finally, customers who pre-order the Samsung Galaxy Note20 5G on Telstra are eligible for a free pair of Samsung’s Galaxy Buds+ (via redemption), normally worth $299. Customers who pre-order the Samsung Galaxy Note20 Ultra 5G are eligible for a free pair of Samsung’s new Galaxy Buds Live (via redemption), normally worth $319.8

Things you need to know

  1. Compared to previous Note models. S Pen remote function is designed to reach up to 10 meters in an open space. Performance subject to circumstances including frequency of usage on a single charge.
  2. Samsung account and internet connection required for note synchronisation. Samsung Notes apps available on compatible Samsung Galaxy tablet models and PCs. Data usage costs may apply. Compatible with tablets running Android 7.0 (Nougat) and higher, and PC running Windows 10.
  3. Compared to the RAM, storage and resolution of Dell Inspiron 14 5000 14″, HP Pavilion EC0102AX 15.6″, Lenovo Duet Chromebook.
  4. Rated (i.e. minimum) battery capacity value is 4370mAh on the Galaxy Note20 Ultra 5G and 4170mAh on the Galaxy Note20 5G. Actual battery capacity value may vary. See user manual for instructions on optimum battery life.
  5. Fast charger required for fast charging. Actual charging speed varies by device and depending on usage, charging conditions, and other factors.
  6. To view videos in 8K quality, a compatible 8K device is required(sold separately).
  7. 5G Coverage: Telstra currently offers 5G in select areas and is progressively rolling it out to other areas. In non-5G coverage areas, you’ll automatically switch to our 4GX/4G or 3G. Check coverage at telstra.com/coverage.
  8. Samsung Buds Gift With Purchase: Available to customers who pre-order a participating device (Galaxy Note20, Galaxy Note20 Ultra) on a Telstra month-to-month plan. Customers must redeem their buds at Samsung.com.au/note20-offer/ before 30 September 2020 by providing proof of purchase and the devices’ IMEI number. Limit 5 per customer. The Galaxy Buds+/Live are not transferable or exchangeable and cannot be redeemed for cash.
  9. Pre-order offer: available to new and existing customers on our medium and above month-to-month plans. Min cost on the Samsung Galaxy Note20 5G is $3088.8 over 24 mths (inclusive of credit). Min cost on the Samsung Galaxy Note20 Ultra 5G is $3438.96 over 24 mths (inclusive of credit). Plan price may change. Credit (including existing credits) limited to one per service. Offer ends 20 Aug 2020.
  10. TELSTRA PLUS: Must be 18+ with an active service. Excludes business customers. Points are earned on payment of Telstra bill or pre-paid recharge (excl. outright purchases, refunds, credits & late payment fees). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Exit program anytime. Samsung Buds+: Gift with purchase offer available when you add a Galaxy Note20 5G to a Telstra month-to-month plan during the pre-order period of 6 August until 20 August 2020. Customers must redeem buds at samsung.com/au/note20-offer/ before 30 September 2020 by providing proof of purchase and the device’s IMEI number. Limit 5 per customer. The Galaxy Buds+/Live are not transferable or exchangeable and cannot be redeemed for cash.

We're ahead of schedule on 5G
5G |

We’re delivering 5G ahead of schedule

By Channa Seneviratne May 26, 2020

One year ago, we set a bold goal: to have our incredible new 5G technology switched on in at least 35 Australian cities before June 2020. We’re officially ahead of schedule, with 47 cities now able to enjoy 5G and experience the future of connectivity.

We’re proud to have Australia’s best 5G available to more than 8 million Australians who now live, work and pass through our network footprint every day. We’re making sure we do everything to give Aussies access to 5G as quickly as possible. 

Aussies in these suburbs are already using the network to do incredible things, with around 660 terabytes already downloaded over 5G on compatible devices. That’s equivalent to around 1 million standard-definition movies! 

This significant milestone means that more than 700 suburbs across Australia are now more than 50 per cent covered by 5G, with some covered up to 100 per cent well ahead of schedule. 

It’s also an important milestone of Telstra’s T22 strategy, which is underpinned by our aim to have the largest, fastest, safest, smartest and most reliable next generation network.

To illustrate our progress, we’ve updated our Mobile Coverage Maps, so you can see where Telstra’s 5G technology is available, as well as 3G and 4G. This will help you understand exactly where our network reaches, and where it’s planned to go next with a new view that projects where we’ll be with our coverage in the next three months.  

We’ll continue to update these maps and our network projections as we continue to roll out 5G to more cities around the country. 

The next step in our 5G journey is to bring more of the latest technology to you even faster. We’re announcing today the release of our newest 5G mobile broadband modem: the Telstra 5G Wi-Fi Pro, which supports cutting-edge mmWave 5G. 

mmWave – pronounced “millimetre wave” – is a short-range, high-frequency network technology that will supercharge 5G. mmWave’s large bandwidth allows greater capacity in small defined areas, making it ideal for high-speed wireless communications, particularly in high-density areas such as metro cities, train stations, sport stadiums and other locations with a high concentration of people using their mobile devices. For more on its capabilities, we’ve put together a detailed explainer. 

mmWave won’t be auctioned off until 2021 but we are busy testing to make sure our network is ready. And because we already have three test sites live on our network, if you happen to live near one of these locations and own a Telstra 5G Wi-Fi Pro, you might accidentally find yourself benefiting from the next iteration of 5G before anyone else in Australia. 

These three key milestones in our 5G journey represent another big leap forward for us. We’ll continue to work hard rolling Australia’s best 5G out so more of you can enjoy this great leap forward in connectivity. 

 

47 cities with 5G 

Canberra  ACT 
Albury Wodonga  NSW 
Bathurst  NSW 
Central Coast  NSW 
Coffs Harbour  NSW 
Deniliquin  NSW 
Dubbo  NSW 
Goulburn  NSW 
Grafton  NSW 
Griffith  NSW 
Kempsey  NSW 
Lithgow  NSW 
Maitland  NSW 
Murwillumbah  NSW 
Newcastle  NSW 
Port Macquarie  NSW 
Sydney  NSW 
Wagga Wagga  NSW 
Brisbane  QLD 
Bundaberg  QLD 
Cairns  QLD 
Gladstone  QLD 
Gold Coast  QLD 
Ipswich  QLD 
Mackay  QLD 
Rockhampton  QLD 
Toowoomba  QLD 
Townsville  QLD 
Warwick  QLD 
Adelaide  SA 
Mt Gambier  SA 
Hobart  TAS 
Launceston  TAS 
Ballarat  VIC 
Bendigo  VIC 
Geelong  VIC 
Hamilton  VIC 
Horsham  VIC 
Kyneton  VIC 
Melbourne  VIC 
Mildura  VIC 
Portland  VIC 
Swan Hill  VIC 
Wallan  VIC 
Warrnambool  VIC 
Busselton  WA 
Perth  WA 
Telstra 5G Wi-Fi Pro
5G | Devices |

Telstra 5G Wi-Fi Pro: meet our best 5G mobile broadband device yet

By Luke Hopewell May 26, 2020

You’ve been waiting for it, and it’s finally here. The Telstra 5G Wi-Fi Pro with mmWave support is launching today, and it has the need for 5G speed like never before.

Available from today, the Telstra 5G Wi-Fi Pro really is the most advanced mobile broadband modem we’ve ever carried.  

First and foremost, it supports our incredible 5G technology*, as well as our advanced 4GX service for incredible speed in a variety of locations. Our 5G rollout has been going from strength-to-strength, and we’re now ahead of schedule with selected areas of 47 cities and regional towns now able to enjoy Australia’s best 5G network. 

The Telstra 5G Wi-Fi Pro also has the power to access our newly-announced mmWave testing sites for a taste of the next wave of 5G speed in your pocket (or laptop bag) today. 

Telstra 5G Wi-Fi Pro

mmWave – pronounced “millimetre wave” – is a short-range, high-frequency network technology that will supercharge 5G. mmWave’s large bandwidths allow greater capacity in small defined areas, making it ideal for high-speed wireless communications, particularly in high-density areas such as metro cities, train stations, sport stadiums , and other locations with a high concentration of people using their mobile devices. For more on its capabilities, we’ve put together a detailed explainer. 

mmWave spectrum won’t be auctioned off until 2021, but we’re able to give our customers early access to this new technology even sooner. Anyone who owns the new Telstra 5G Wi-Fi Pro will be able to benefit from this technology on our three live testing sites before anyone else. 

Along with mmWave compatibility, the Telstra 5G Wi-Fi Pro packs a powerful processor and the support for Wi-Fi 6. This means that the 5G Wi-Fi Pro can support up to 30 Wi-Fi enabled devices (15 each on 2.4 & 5 GHz). Or if you want to supercharge your connectivity, a wired connection supports Gigabit speeds for pro by name, pro by nature performance. 

At just over a super-light 200 grams and with a 4500mAh battery that lasts up to 9 hours, it’s ready to grab-and-go right out of the box.And tracking your usage is easy with a 2.4-inch touchscreen that shows you how you’re travelling throughout the month. 

The Telstra 5G Wi-Fi Pro is available from today for $599 outright, or $24.95 per month over 24 months. Telstra Plus members who order online are also in for a treat, with up to 100,000 points available as a bonus 

*Where available. Check our Mobile Coverage Maps for more information.