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Bonus mobile data for over a million of our eligible customers

Tech and Innovation T22

Posted on August 8, 2019

3 min read

Running out of mobile data partway through the month might seem like a first world problem, but having to ration your music, video, and podcast streaming, or keeping across the latest from friends and family on social media when you’re on the go can be pretty tough for some.

That’s why we’ve begun giving a number of our mobile customers bonus data, to help keep up with the many new and different ways we all use our phones.

We know this – that’s why in keeping with our T22 strategy to remove pain points for you, we’re giving over a million eligible customers between 15GB and 60GB of extra data per month, so you can do more of what you love without feeling the pressure of reaching your data limit earlier.

We know how easy it is to smash through a gig of data – imagine a day where you’re listening to Spotify while you work, catching up on what your friends are up to on Facebook and Insta, and checking your email – and that’s before you start streaming Netflix on the bus ride home! Tack on a couple of app updates and a Snapchat or two and it all starts to add up.

The way we use our phones and computers is constantly changing, and the things you find you do with your mobile data today might be vastly different than when you signed up for your current mobile plan, as new apps or the extra features of a new phone quickly become everyday habits.

How do I know if I’m eligible for bonus data?

This offer isn’t available to everyone. You’ll know you’re being gifted this bonus data by email or SMS.

We’ll be rolling out this extra data in three phases between now and January – around 150,000 of you have already received the good news, while another 350,000 will from late August, and the rest of our lucky eligible customers will have extra data added later this year.

In case you missed our big news

Announced in June, all of our in-market mobile plans for consumers and small businesses offer no lock-in, the freedom to change your plan once a month, no excess data charges in Australia, and the ability to personalise your plan through add-ons, including 24- and 36-month device repayment options.

Helping small businesses manage their accounts more effectively

Business and Enterprise

Posted on July 29, 2019

3 min read

Since the launch of our T22 strategy in June of last year to radically simplify our products and services and remove pain points for our customers, we have listened to you to find out what you need and how we can provide a better, more personalised service.

When we asked you what resonated most about your past experiences with us, the difficulty of getting hold of the right person to solve a problem was one of the most significant pain points that we heard, time and time again.

We have listened, and our new Account Management Support service for small business customers addresses this head-on. We know that business owners are time-poor; all your energy should go into looking after your customers and improving your operations, not spent on the phone to your suppliers, on hold or in a queue in-store. 

As of today, our new small business Account Management Support gives you more time to look after your business, while we handle your communication and technology needs and queries. This service comes at no cost, for every single one of our small business customers, irrespective of their size or the number of services they have. Whether you’re a work from home sole trader or have a more complex business with multiple staff across multiple sites, your account with us just got more personal.

Following in the footsteps of our major revamp to small business plans in December of last year, our radically simplified post-paid mobile plans with no lock-in contracts and more flexibility in March, and our ongoing push to make small business support more personal, our latest upgrade for small business customers means account management support for all – no exclusions.

Central to our improved account management support is our approach that provides better, more personalised support for all our small business customers. When you call or talk to us with a question or an issue with your account, you’ll reach a team of business specialists that are accountable for resolving your queries from start to finish. We have a dedicated number – 132 000 – for small businesses, connecting you with our specialists with extended support hours of 8AM-9PM every day of the week – so you can concentrate on running your business during its opening hours.

When you call us, the small business expert you speak to will be responsible for navigating the complexities of any issue. You can also opt into our text-back service, which will give you regular updates on the status of your request – and you can use this service to text back your small business specialist with follow-up questions if you have any.

We have small business experts in all our stores nationwide, ensuring that wherever you are – and whatever size your business is – you’ll be able to talk to a specialist in person and get the best advice to help address your needs. As part of this launch, our small business customers have the option to book an in-store appointment with a business expert, saving any unnecessary wait and helping you run your operations more effectively.

Today’s change is another step in the evolution of our service for small business customers. We know that you aim to provide first-class customer service to retain your customers, and you should expect us to do the same. We are listening to your feedback, with the goal of helping your business thrive by being a partner you can trust.

More products arrive on Telstra Plus Rewards store as Aussies spend over 67 million points

Tech and Innovation T22

Posted on July 17, 2019

4 min read

We’re thrilled at how our Telstra Plus Rewards program is being received. Since we launched, we had an incredible number of customers not only earn Telstra Plus points just for paying their bill, but we’ve also received over 5,700 orders from Telstra Plus customers redeeming their points for the latest devices and accessories. Now we’re expanding again…

Just to quickly recap: Telstra Plus is our new rewards program which gives you the opportunity to earn points for discounts towards the latest devices and accessories. It also gives members access to discounted and pre-sale movie tickets, tier benefits such as entertainment rewards and VIP tech support, and more. Joining is easy at Telstra.com.au/plus. Eligibility criteria applies.

The store is so popular that Aussies have already redeemed over 67 million points on devices and accessories. That’s a massive milestone so soon after launching in late June, and we’re excited to continue to bring even more products to the store.

So far some of our most redemptions have been the Google Home Mini, the stylish Samsung Galaxy Watch 42mm Rose Gold and the DJI Spark Drone + Remote Bundle.

Today, we’re celebrating our milestone by adding even more products into the redemption store, and we have you sorted for all your 5G needs. Here are some of the products to look out for:

Samsung Galaxy S10 5G

You’ve heard of the incredible Samsung Galaxy S10, but did you hear that the Telstra Plus Rewards store also has the Samsung S10 with 5G*?

As well as its superior connectivity, the Samsung Galaxy S10 5G packs in an incredibly vibrant 6.7-inch Quad HD+ Dynamic AMOLED display, which pushes vivid detail right to the edge of the screen thanks to its Infinity-O Display technology.

Then there are the pioneering features it shares with its other members of the Galaxy S10 family, such as the first ever ultrasonic fingerprint reader and a wireless PowerShare feature**, which allows you charge other devices simply by resting them on the back of your smartphone.

The amazing new Galaxy S10 5G is available at 105,000 points + $1,584 on the redemption store, or you can pick it up for a number of other Points + Pay combinations or for 628,000 points outright RRP $2016.

Motorola G7 Power

For those wanting a reliable device at an affordable price, the Motorola G7 Power has hours of battery in just minutes of charging. Perfect for those on the go, it features more battery life for your buck with a huge 5000mAh battery.

A 6.2-inch HD+ screen allows for maximum vision and a Qualcomm Snapdragon octa-core processor for gaming, entertainment and productivity anytime.  

The Motorola G7 is available on the redemption store for 90,000 points or points and pay combinations are also available.

Telstra Locator Tags and Accessories

Telstra Locator was designed and built in Australia to help you find what matters most, by attaching a Telstra Locator Tag to your things and using the app to help find them.

Ring your tag when it’s near to find where it’s hiding, or use the map to find things that are far away. So far, it has been used to find phones, bikes, keys and even dogs who have run away from home during thunderstorms.

If your keys fall out of your bag, if your phone is dropped on a bus, or your dog runs away at the first sign of thunder, the Telstra Locator App will give you an approx. last known location, to help you find your things again.

Telstra Locator is $10/mth on a month-to-month basis  – meaning you can cancel any time without any fees. Data charges may apply to use the Telstra Locator app. When you subscribe to Telstra Locator for the first time, you’ll receive a free Starter Kit which includes 2x Bluetooth Tags and 1x Wi-Fi Tag.

You can redeem your Telstra Plus points for a few different Telstra Locator products on the redemption store, including the Wi-Fi Tag for 20,000 points, the Pet Collar Attachment for 5000 points or the Universal Mount Accessory (to attach a Wi-Fi Tag to bikes and other valuables) for 8000 points.

Over 650,000 members are enrolled in our Telstra Plus program, and joining is free. You can enrol today at Telstra.com.au/plus.

*5G is now available in selected areas. To find out more about Telstra 5G, check here or ask in store.

** Compatible with devices that support WPC Qi wireless charging. Requires at least 30% battery life on Galaxy S10 5G. For optimal charging speeds, it is recommended to remove your Galaxy S10 5G cover or case.

**Telstra Locator Tag requires $10 monthly subscription. For more information visit Telstra Locator.

5 surveys of 5G show EME levels well below safety limits

5G

Posted on July 8, 2019

5 min read

We’ve completed extensive testing of our 5G network infrastructure in real-world settings using commercially available 5G devices, and our data confirms two things. Firstly, our 5G technology produces electromagnetic energy (EME) levels at around 1000 times below the safety limits in many cases. Secondly, all our testing has found 5G EME levels to be similar to 3G, 4G and Wi-Fi.

It is great for us to have real EME readings from 5G in a live network, in a variety of typical use cases and locations like cafes, residential streets, sports fields, schools and apartments. These are the places that 5G is going to be used in the real world, so it is important for us to be able to show people the real data on 5G and EME.

We conducted our testing on the Gold Coast and in Brisbane in collaboration with Ericsson, Narda and Total Radiation Solutions, to give a clear and definitive answer to many of the questions people are asking. As far as we are aware, to date Telstra is the only operator to undertake this level of real-world testing.  We believe that we have a responsibility to share this data freely and publicly and to explain what it means in the simplest terms.

We tested both the HTC 5G Hub mobile broadband hotspot and the Samsung Galaxy S10 5G smartphone for this survey, and configured both devices to produce a high level of data traffic over 5G using download speed tests, 4K video streams, and the iPerf network transmission test tool.

Indoors – inside apartments and cafes

In the testing we completed inside apartments and cafes near our 5G Innovation Centre at Southport on the Gold Coast, we measured 5G EME levels consistently under 0.02 per cent of the ARPANSA standard limit – that is, more than 5000 times below the safety limit put in place by the Australian government body responsible for EME.

We undertook our testing in apartments where young families and our own network engineer partners live. It is important to us that we are able to demonstrate the levels of EME produced by our 5G technology and 5G devices add no risk when compared to existing technologies.

In fact, in our apartment testing, we had a room full of network engineers maxing out their devices simultaneously, while still delivering those EME results of more than 1000 times below safety limits. It is also important to note that existing safety standards for EME cover 5G, including children, are conservative and will also include the higher mmWave frequencies to be used in the future.

Outdoors – in the street, at school, at the sports ground

Outside in the street – as well as at a school and at a sports ground in the suburb of Musgrave in Queensland – our testing confirmed that 5G produces EME levels well below the safety limits. Our real-world testing using commercial devices and our live 5G network showed EME levels at around 1000 times below the safety limit in many cases.

With this data available to us after real-world testing, we are able to answer questions from customers and alike, and to confirm that all our 5G base stations comply with stringent EME safety standards. We also continue to publish the compliance certificates and EME reports for each base station on the Radiofrequency National Site Archive.

Positive feedback from the scientific community

We presented this data to the World Health Organisation in Geneva, to the International Electrotechnical Commission, and to the 2019 BioEM Conference at Montpellier, France in late June. The feedback from scientists, engineers and technical experts was positive – these are currently the definitive real-world tests for the EME levels produced by 5G in everyday use conditions, along with our comparison of 5G to the EME produced by existing 4G, 3G and Wi-Fi.

People have asked what 5G will be like when many more devices are connected. To answer this question, we tested mmWave on our trial network operating at maximum capacity and also modelled our tests results on the current network at maximum capacity. Next year we will undertake further testing on mmWave frequencies with more spectrum.

Essentially, the many efficiency improvements of 5G over 4G and 3G mean that when more devices are connected to a network, EME levels remain low on 5G – this is one of the main advantages of the new technology.

Testing shows 5G EME well below safety limits

We will undertake further testing on our future 5G network configuration and proposed mmWave spectrum, including on the ‘beam steering’ capability of 5G, which can improve coverage and data transfer speeds using existing antenna hardware and even more efficient transmission methods.

In all our testing, 5G EME levels were found to be well below the EME safety limit – in many cases, around 1000 times below the safety limits. Even when our indoor testing results are quadrupled to represent the maximum 5G transmitter power possible, EME levels would still only reach 0.1 per cent of the public exposure limit of the safety standard.

These survey results affirm our view that 5G adds no risk compared to existing technologies, and reinforces the official advice from the expert bodies like the Australian government agency ARPANSA, the World Health Organisation and the International Commission on Non-Ionizing Radiation Protection.

For our full report on our 5G EME testing, you can read more here.

Six deals to make the most of your Telstra Plus points

T22

Posted on June 27, 2019

7 min read

The Telstra Plus Rewards Store is now open and features a range of Hot Offers on devices and accessories.

What’s going on?

So, you might be new – that’s ok! Telstra Plus is our new rewards program which gives you the opportunity to earn points for discounts towards the latest devices and accessories, as well as access to discounted and pre-sale movie tickets, tier benefits such as entertainment rewards and VIP tech support, and more, simply for being a Telstra Plus member. Joining is easy at Telstra.com.au/plus. You just need to be 18+ with an active Telstra service.

We now have a Telstra Plus Rewards Store, which allows you to spend your accrued points on smartphones, tablets, watches, headphones, smart home products and other accessories. There’s even a drone available in the store, so you can take to the skies!

Our Rewards Store

We’ve recently launched our online Rewards Store allowing you to redeem those well-deserved T+ points. Launching in phases, it currently houses 50 products, which will quickly grow in the weeks and months to come.

Today, brands like Apple, Google, Samsung, Netgear and Amazon are all represented in the store, including flagship products.

Points can be redeemed to purchase products via the Rewards Store online. Purchasing products in the Rewards Store works in a couple of different ways:

  1. Points-only: Customers who have accrued enough points can purchase a product using points only. Easy.
  2. Points + Pay: If you spot something you like, but it’s a bit above your points balance, you needn’t worry. Customers have the option to purchase products using a combination of both points and a monetary amount. We will make available a variety of Points + Pay combinations from which you can choose. Points will be deducted from the member’s Telstra Plus account, and the pay component can be paid using MasterCard, VISA or AMEX if you’re redeeming on-line.

We’ve already got great handsets, accessories, Pre-Paid options and more available in the Rewards Store. Plus, we’ll be continuing to update the range with more of the latest devices and accessories.  

Visit the Rewards Store today to see what’s available. For now, we’ve compiled a list of current hot offers that are already on the wish list:

Google Home Mini – Only 10,000 points

Get hands-free help in any room with a Google Home Mini*. Just by using your voice, you can play your favourite music in an instant. It can also keep you organised with your schedule, calls, reminders and more. You can ask it questions, tell it to do things – it’s your own personal Google.

We love the Google Home Mini, especially now that it’s available for just 10,000 points (14,000 points after offer ends September 30 2019).

Samsung Galaxy Watch 42mm

The Galaxy Watch 42mm is the ultimate portable connectivity companion that tells you far more than just the time. With the ability to play music, talk, text, keep track of your day, health and wellness goals, all in a sleek and durable form.

The Galaxy Watch 42mm can also be your phone on the go thanks to its cellular support**. The smart new Galaxy Watch 42mm comes in either Rose Gold or Midnight Black.

You can get the Galaxy Watch 42mm onto your wrist for 100,000 points + $99 (this Points + Pay combination will revert to 127,000 + $96 after the offer ends September 30 2019. Additional Points + Pay options are available and a points only option is also available).

Samsung Galaxy S10e with JBL headset

When Samsung announced its three new Galaxy S10 devices, the awesome S10e became the quiet star of the show for lovers of flagship specs in small form factors.

With a 5.8-inch FHD + Infinity-O display and incredible internal specs, the S10e is a pocket rocket. Your photos will look unreal on the Pro-Grade Camera, and the battery is long-lasting, so you can outlast your mates and use Wireless PowerShare*** to share your charge after their batteries run out.

The Galaxy S10e comes in black, white and green so you can personalise your phone to suit your style. You can pick up one of these beauties for 75,000 points + $660 and score a free JBL headset at the same time, making it a great deal (this Points + Pay combination will revert to 98,000 points + $792 after the offer ends September 30 2019. Additional Points + Pay options are available and a points only option is also available).

Samsung Wireless Charger Duo

Your fancy new wireless charging devices deserve a nice place to lay their heads at night. The Samsung Wireless Charger Duo is the perfect solution for users of two smart devices that can charge wirelessly and keeps your desk or side-table free of clutter.

You can charge two phones at once or place a phone and accessory on the pad to get quick power whenever you need it.

You can redeem the Wireless Charger Duo for 20,000 points, or you can split points with payment and spend 12,000 points and an additional $33 to make it yours. (Offer ends September 30 2019. Additional Points + Pay options are available).

Netgear Nighthawk M2

The Netgear Nighthawk M2 is a mobile router with serious grunt. Following in the footsteps of the hugely successful first Nighthawk mobile router, the Nighthawk M2 carries over the premium design and colourful, data-rich touchscreen and improves your on-the-go Wi-Fi experience by making it easier to navigate through menus on the device.

The Nighthawk M2 supports up to 20 Wi-Fi devices on a single connection, so whether you’re travelling with family or running a portable business you’ll be able to connect all your devices and share in fast mobile internet. A complementary NETGEAR Mobile App lets you configure the device without taking it out of your backpack or briefcase.

It’s packed with the latest 4G technology, too – with Category 20 LTE Advanced speeds****, 4X4 MIMO and 5-band Carrier Aggregation it can handle high definition media streaming, and you can even charge a smartphone using the JumpBoost battery charging feature.

You can redeem the Nighthawk M2 for 50,000 points + $125 (this Points + Pay combination will revert to 75,000 points + $144 after the offer ends September 30 2019. Additional Points + Pay options are available and a points only option is also available).

Samsung Galaxy Tab A 10.5

The Galaxy Tab A 10.5 is the bees knees for portable entertainment, productivity and more.

Featuring an expansive 10.5-inch display for all your work, movies or both; a huge battery for up to 15 hours of video***** (and a fast-charge feature to top you right back up again), and expandable memory up to 400GB, the Galaxy Tab A 10.5 is going to become your new portable best friend.

You can get the Galaxy Tab A 10.5 for 130,000 points via the redemption store. Alternatively, you can split points and pay to get the Galaxy Tab A 10.5 for 100,000 points and $79. (Offer ends 30 September 2019. Additional Points + Pay combinations are available).

Visit telstra.com/plus to see how to become a Telstra Plus member and checkout the diverse range of products already available. We’re set to add more devices (and more deals) to our redemption store over the next few months. Stay tuned to Telstra Exchange for more of our favourite picks.­­

Disclaimers:

*Google Home Mini requires a Wi-Fi network, a nearby electrical outlet, and a compatible mobile device.

**Requires a paired compatible smartphone and internet connection. Cellular connectivity not compatible with iOS devices. Additional charges (e.g. data) may apply.

***Compatible with devices that support WPC Qi wireless charging.

**** Typical download speeds of 5 – 500 Mbps and typical upload speeds of 1-40 Mbps. The upper end of the typical speed range will be more commonly experienced in and around the CBD’s of the major cities. Outside 4GX coverage areas typical speeds will be lower.

***** Battery life based on video playback. Testing conducted using 720p video playing from full charge to flat. Assumes one season is 18 episodes, 50 minutes per episode.