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Providing bushfire relief to our customers affected in New South Wales

Telstra News

Posted on December 5, 2019

4 min read

As bushfires continue to burn across New South Wales, we know our residential and small business customers are doing it tough. We’re here to help with an assistance package available for those affected.

Updated – Thursday 5th December 2019: We have announced an assistance package for residential and small business customers in New South Wales who have lost services due to fire in the below areas.

Customers impacted by the Currowan Fire in the Eurobodalla & Shoalhaven areas: Currowan, Depot Beach, Durras North, East Lynne, Flat Rock, Pebbly Beach,South Durras,Termeil, Bawley Point, Kioloa and Pretty Beach.

Customers impacted by the North Black Range Fire in the Queanbeyan Palerang area: Bombay, Little Bombay and Majors Creek.

Please read on to understand the relief packages available to you if you are in these areas.

Monday 11th November 2019: An assistance package is available for NSW customers who have lost service in the following areas:

Bellangry; Bowraville; Burrell Creek; Comara; Coopernook; Coraki; Doon Doon; Elands; Emmaville; Failford; Fernhill; Forster; Glen Innes; Glenreagh; Hallidays Point; Harrington; Huonbrook; Jackadgery; Koorainghat; Laurieton; Macksville; Marlee; Moorland; Newton Boyd; Nimbin; Nymboida; Old Bar; Port Macquarie; Rappville; Red Range; Rollands Plains; Southbank; Taree; Taylors Arm; The Channon; Tingha; Tinonee; Toorooka; Toronto; Torrington; Wandsworth; Wherrol Flat; Yarras, and Yarrowitch.

We understand how important it is to reach out to friends and family during times of crisis, and we want to do all we can to help our customers. The assistance package provides customers with access to free and interim services during the recovery period, in addition to providing the wider community with free calls and free Telstra Air Wi-Fi through local payphones.

A number of Telstra services have also been affected and our teams are working to restore them as quickly as possible. In some cases, adverse conditions are preventing us from reaching some areas but we will attend as soon as it’s safe to do so.

Customers who have had to evacuate their home or have lost their home are encouraged to call us 132 203 (then enter their full home phone number including area code when prompted) to report a fault and register for the assistance package.

Telstra’s relief packages can include the following:

Short term measures (for Telstra customers who have a short term impact – temporary evacuation of premises or temporary fault):

  • Free use of Telstra public payphones in the affected areas
  • Free use of Telstra Air payphone hotspots in the affected areas
  • Free call diversion from an affected fixed home or business phone service to another fixed or mobile service of the customer’s choice, regardless of the carrier
  • Customers who use the free call diversion to divert their affected fixed home or business phone to their Telstra mobile service can also make local and STD® calls on their mobile at fixed-line rates, in accordance with their selected plan (limited to one designated Telstra mobile per affected household or business)
  • Affected Telstra mobile customers who do not have a Telstra home phone can receive a one-off credit to the value of $100 inc. GST (limited to one mobile phone per Telstra mobile account).

The above offers are applicable until network damage in the area due to fire is repaired, or while customers remain evacuated, for a maximum period of three months from the date of the fires.

Long term measures (for Telstra customers who have suffered severe damage to or loss of their premises):

  • Free call diversion from the customer’s Telstra fixed phone service to another Australian fixed or mobile service of their choice, regardless of the carrier. This offer is applicable for a maximum period of 6 months from the date of the fire.
  • In addition, Telstra will apply a one-off credit to the value of $500 inc. GST to the customer’s Telstra fixed phone account to help cover the costs of the following, if required:
    • Connection of a Telstra fixed phone service at one temporary residence
    • Re-connection of a Telstra fixed phone service at the customer’s original permanent premises

Please remember to stay safe and listen to warnings from authorities.

Stuff your stocking with 1 million Telstra Plus points

Entertainment

Posted on November 29, 2019

3 min read

Figuring out what to get your loved ones for Christmas can be a challenge, but we already know what we’re getting you. Over the month of December, we’ll be giving away a share of 25 million Telstra Plus rewards points to our Telstra Plus members to wish you a merry Christmas. Here’s how to get your hands on the points.

We believe tech can help bring people together at Christmas. That’s why we want to celebrate our Telstra Plus members by giving them the chance to win the tech of their dreams from the Telstra Plus rewards store. From December 1st-25th, we’ll be getting into the festive spirit by giving away millions of Telstra Plus points to our members.

Telstra Plus is our rewards program which gives you the opportunity to earn points to put towards the latest devices and accessories, as well as access to discounted movie and sports tickets, exclusive pre-sales to the hottest concerts and performances in town, tier benefits such as entertainment rewards and VIP tech support, and more, simply for being a Telstra Plus member.

Our Telstra Plus Rewards Store meanwhile allows you to spend your accrued points on smartphones, tablets, watches, headphones, smart home products and accessories. There’s even our new Xbox One All Access consoles in the store so you can unwrap more games than your Christmas morning has room for! Plus, Telstra Plus members also get an Xbox One Chat Headset with the purchase of an Xbox Game Pass Ultimate Subscription so you can coordinate with your squad online.

Not only do you get great benefits from being a Telstra Plus member, but you’re also automatically in the draw to win one million rewards points across the Christmas period up to Christmas day. If you’re not a Telstra Plus member, don’t worry, joining is easy at Telstra.com.au/plus! You just need to be 18+ with an active Telstra service.

The prize draw will take place ~weekly on the following dates:

  • Thurs Dec 5 – 5 winners announced
  • Thurs Dec 12 – 7 winners announced
  • Thurs Dec 19 – 7 winners announced
  • Tues Jan 6 – Final 6 winners announced

Merry Christmas from all of the Telstra Plus team, and good luck!

Telstra Plus Points Wonderland Promotion

Full T&Cs at www.telstra.com.au/plus/telstra-plus-christmas-points-promotion. Open from 1 December to 25 December 2019 to Aust. Residents who are Telstra Plus members during the promotion period. Prize: 25 x 1,000,000 Telstra Plus Points. Limit one prize per Telstra Plus member. Draws: Level 19/400 George St, Sydney at 11am on 5/12/19 (5 winners), 12/12/19 19/12/19 (7 winners) and 6/1/20 (6 winners). Winners notified by phone and published telstra.com.au/plus on draw dates listed above. Permit numbers ACT – TP 19/04607 SA – T19/1897 NSW – LTPS /19/39758.

Giving bushfire assistance to our Queensland customers

Telstra News

Posted on November 12, 2019

4 min read

Over 60 bushfires are currently burning across Queensland, with weather conditions expected to worsen in the coming days. A dozen homes have been lost and many residents have been displaced or had their mobile, landline and internet services interrupted.

We know that now it is more important than ever for our customers to be able to connect with loved ones, which is why we have invoked our disaster assistance package in the following areas:

Beechmont, Boreen Point, Lower Beechmont, Noosaville, Pechey and Tarome in the state’s south and Cobraball, Yeppoon and Bungundarra in central Queensland.

If you are a customer living in one of these communities, you may be eligible for mobile phone credit and call diversion. The wider community can access free Telstra public payphones and Telstra Air payphone hotspots in the affected areas during the recovery period.

Our advice from authorities is that weather conditions are expected to escalate, so we will continue to work closely with them as the situation unfolds and update eligible areas if required.

For many Queenslanders this is a frightening time, but please know that we are with you and will do all we can to provide support in your time of need. Customers who have had to evacuate or have lost their home are encouraged to call us on 132 203 to report a fault and register for the assistance package.

Our teams are working to restore impacted services as quickly as possible. In some cases, poor conditions are preventing us from reaching some areas but we will attend as soon as it’s safe to do so.

In the meantime, we will keep our customers and the wider community across impacts to Telstra services and continue to work closely with local councils to assist with the recovery effort.

Telstra’s relief packages can include the following:

Short term measures (for Telstra customers who have a short term impact – temporary evacuation of premises or temporary fault):

  • Free use of Telstra public payphones in the affected areas
  • Free use of Telstra Air payphone hotspots in the affected areas
  • Free call diversion from an affected fixed home or business phone service to another fixed or mobile service of the customer’s choice, regardless of the carrier
  • Customers who use the free call diversion to divert their affected fixed home or business phone to their Telstra mobile service, can also make local and STD® calls on their mobile at fixed line rates, in accordance with their selected plan (limited to one designated Telstra mobile per affected household or business)
  • Affected Telstra mobile customers who do not have a Telstra home phone can receive a one-off credit to the value of $100 inc. GST (limited to one mobile phone per Telstra mobile account).

The above offers are applicable until network damage in the area due to fire is repaired, or while customers remain evacuated, for a maximum period of three months from the date of the fires.

Long term measures (for Telstra customers who have suffered severe damage to or loss of their premises):

Fixed services

  • Free call diversion from the customer’s Telstra fixed phone service to another Australian fixed or mobile service of their choice, regardless of the carrier. This offer is applicable for a maximum period of 6 months from the date of the fire.
  • In addition, Telstra will apply a one off credit to the value of $500 inc. GST to the customer’s Telstra fixed phone account to help cover the costs of the following, if required:
  • Connection of a Telstra fixed phone service at one temporary residence
  • Re-connection of a Telstra fixed phone service at the customer’s original permanent premises

Please remember to stay safe and listen to warnings from authorities.

And our Telstra Plus million points winner is…

Tech and Innovation T22

Posted on November 7, 2019

3 min read

We recently welcomed our millionth Telstra Plus member to the family, just over six months after we launched our new rewards program for Telstra customers. To mark the occasion, we gave away an amazing prize for that lucky member – and now we can reveal who took it home!

Luke G. from Brisbane is our lucky millionth Telstra Plus customer!

It was a stroke of luck that saw Luke walk into our Indooroopilly Telstra Store at just the right time to be the millionth sign-up for Telstra Plus, but as a long time Telstra customer we think this is a perfect opportunity to reward Luke for his loyalty. He wins one million Telstra Plus points to spend on whatever he’d like from our Rewards Store, two exclusive 365-day movie passes, and 12 months of access to music and sport events.

The in-store customer service team member that helped Luke sign up, Angie, has been part of the Telstra team at our Indooroopilly store for 18 months. Angie will also receive one million points for signing up the millionth member, plus an event to celebrate with her team.

Telstra Plus is part of our strategy to radically simplify our products and services and improve the experiences we offer to our customers, so it’s around to stay – and you earn points simply for paying your bill, so reward yourself and join.

We’ve also got some more exciting competitions on the way exclusively for our Telstra Plus members, so you should sign up – if you haven’t already – for a chance to be in the draw.

We know that Australians have more choice than ever when it comes to their telco provider, and millions of our customers choose us for their connectivity, technology and entertainment. We designed Telstra Plus to give you more, whether that’s by redeeming T+ points to put towards smartphones, tablets, headphones and other gadgets and accessories, or through access to discounted movie, sports and concert tickets and other great benefits.

Visit Telstra Plus to see how to become a Telstra Plus member and check out the diverse range of products already available. We’re regularly adding more devices (and more special offers) to our Rewards Store, and we’ll expand Telstra Plus even further in the coming months. The team is working on many more exciting developments, so stay tuned!

Things you need to know

Must be 18+ with an active service. Excludes business customers.

Delivering proven results for tradies with Telstra Trades Assist

Tech and Innovation Small Business

Posted on October 31, 2019

4 min read

When you ask any small business owner what takes up the majority of their time, more often than not they’ll say it’s paperwork. We want to help all small businesses take advantage of digitisation, and with Telstra Trades Assist, it’s a snap.

Making the complex simple

If you’re a tradie running your own business, you have to stay on top of admin to be successful. Manage invoices; schedule staff; deal with equipment and parts, all while managing customers and their expectations and trying to keep a work-life balance. It’s this grinding admin work that could be spent on what really matters. That’s why we’ve got Trades Assist to turn your juggling act into a simple straightforward routine.

Our Trades Assist app is an all-in-one business tool to be used on a compatible device, that helps you streamline your business by putting everything at your fingertips. It allows you to assign jobs according to skills and availability; quote jobs faster with material price lookups; simplify invoicing with MYOB and Xero support, and a business dashboard gives you a real-time view of your performance. Trades Assist also acts as a customer record-keeping app that records your customers’ details and even provides you the fastest travel route to their job.

We’ve partnered with Suncorp, Cube Performance; Energy Space; Kennards Hire; Master Electricians Australia; MYOB and Xero (to name a few) to help you connect with services and automate more of your admin tasks.

It puts you in control of your business with a smart yet intuitive and simple app that streamlines your admin tasks for the best results.

Saving a year of productivity

Time is money when you’re running a business, and the ability to save time can increase profitability at the end of the financial year. That’s exactly what happened with O’Byrne Plumbing.

O’Byrne Plumbing is a family-owned business launched in 1992 by Mark and Neradine O’Byrne in Tasmania. The business is now managed by their son, Tristan, and daughter, Adelaide, who handles the all-important administrative tasks.

Prior to their use of Telstra Trades Assist, booking a job was a much slower process. Adelaide would record a client’s request on paper and write up a schedule on a whiteboard each day. This was also entered into a paper diary for record-keeping and plumbers would visit the office each morning to grab their paper job cards.

Once the job was completed, the paper card would be returned with what the plumber had done recorded on it, and Adelaide would calculate the cost to be charged before inputting it to MYOB. This process slowed down productivity. The simple act of recording everything onto paper cards before transposing it to the daily whiteboard would take up to two hours of their precious business time each day.

Once they implemented Telstra Trades Assist in their business, the cost savings started stacking up. On each job, Adelaide now saves at least 20 minutes per job which has added up to over 1800 hours saved since implementing the app 18 months ago. That’s 225 work days – almost a year of business by just digitising the admin procedures!

This frees Adelaide and the rest of the business up to do more work that they simply didn’t have time for prior to implementing Telstra Trades Assist. Jobs are quoted faster, invoicing is quicker and cash flow is improving significantly.

Adelaide says she now has more time to focus on growing the business.

“Telstra Trades Assist has streamlined our tasks and created greater efficiency for our company. Instead of drowning in paperwork, we have the freedom to concentrate on other aspects that further grow and develop our business,” she told us.

If you’d like to get on top of your business’ admin and paperwork like Adelaide and O’Byrne Plumbing, check out Telstra Trades Assist on our website.