Telstra News |

We’re improving our payment terms to make doing business better

By Vicki Brady February 4, 2020

Telstra Trades Assist - all-in-one admin app

We’re always looking for ways to improve, simplify and streamline the way we do business, both for our customers, and those we do business with. That’s why we’re moving to shorter, 20-day payment terms for thousands of businesses to ensure our suppliers are paid sooner.

Back in 2017, we made a commitment to pay suppliers that are small businesses within 30 days. We also extended this approach to charities, Indigenous organisations and disability enterprises. Now we’re continuing this good work, increasing our commitment to pay more suppliers even faster.

This new arrangement means that we move to 20-day payment terms for any supplier with invoices of up to $2 million annually.

Before the end of this financial year, over 85% of our suppliers will have their invoices paid within 20 days of us receiving an invoice.

Cash flow is crucial to any business, and this change means operators will have cash in their hand sooner than ever.

When we started this process in 2017, we used the Australian Bureau of Statistics’ definition as to what a small business was. Three years later, these definitions have shifted as part of our ever-diversifying economy.

Our new methodology for paying invoices within 20 days captures more businesses than ever, and we encourage governments and the Small Business Ombudsman to create a new standard, consistent definition of small business to ensure everyone is playing by the same rules.

We’ll work with our suppliers over the coming months to update payment term agreements, and we’re proud to continue to help businesses throughout Australia.

Telstra News |

Providing disaster assistance to our affected customers in South Australia

By Telstra News January 7, 2020

As bushfires continue to burn across many parts of Australia, we know many of our residential and small business customers are doing it tough. We’re here to help with an assistance package available for those affected in South Australia.

(This information is current at 18 February, 2020.)

We understand how important it is to reach out to friends and family during times of crisis, and we want to do all we can to help our customers. The assistance package provides customers with access to free and interim services during the recovery period, in addition to providing the wider community with free calls and free Telstra Air Wi-Fi through local payphones.

Please read below the following list of postcodes and suburbs to see more information on disaster assistance packages available to customers in these areas.

An assistance package is available for South Australian customers affected by bushfires. Customers impacted include those in the following postcodes and suburbs:

5131 – Houghton, Lower Hermitage, Upper Hermitage

5133 – Inglewood

5134 – Cherryville, Montacute

5220 – Parndana

5221 – American River, Ballast Head, Muston

5222 – American Beach, Antechamber Bay, Baudin Beach, Brown Beach, Cuttlefish Bay, Dudley East, Dudley West, Ironstone, Island Beach, Kangaroo Head, Pelican Lagoon, Penneshaw, Porky Flat, Sapphiretown, Willoughby, Willson River

5223 – Bay of Shoals, Birchmmore, Brownlow, Cape Borda, Cassini, Cygnet River, De Mole River, Duncan, D’estrees Bay, Emu Bay, Flinders Chase, Gosse, Haines, karrata, Kingscote, Kohinoor, Macgillivray, Menzies, Middle River, Nepean Bay, Newland, North Cape, Seal Bay, Seddon, Stokes Bay, Stun’sail Boom, Vivonne Bay, Western River, Wisanger

5232 – Cudlee Creek

5233 – Forreston, Gumeracha, Kenton Valley

5234 – Birdwood

5240 – Lenswood

5241 – Lobethal

5244 – Charleston, Harrogate, Inverbrackie, Mount Torrens, Woodside

5252 – Brukunga, Dawesley, Hay Valley, Kanmantoo, Nairne, St Ives

5275 – Blackford, Boatswain Forest, Cape Jaffa, Keilira, Kingston, Mount Benson, Pinks Beach, Reedy Creek, Rosetown, Sandy Grove, Taratap, Tilley Swamp, Wangolina, West Range, Wyomi

A number of Telstra services have also been affected and in some cases, adverse conditions are preventing us from reaching some areas. Our crews are working closely with emergency services to ensure our teams have access to areas of need as soon as they are deemed safe to enter, or under escort.

A number of Telstra services have also been affected and in some cases, adverse conditions are preventing us from reaching some areas. Our crews are working closely with emergency services to ensure our teams have access to areas of need as soon as they are deemed safe to enter, or under escort.

Customers who have had to evacuate their home or have lost their home are encouraged to call us132 203(then enter their full home phone number including area code when prompted) to report a fault and register for the assistance package.

Telstra’s relief packages can include the following:

Short term measures (for Telstra customers who have a short-term impact – temporary evacuation of premises or temporary fault):

  • Free use of Telstra public payphones in the affected areas
  • Free use of Telstra Air payphone hotspots in the affected areas
  • Free call diversion from an affected fixed home or business phone service to another fixed or mobile service of the customer’s choice, regardless of the carrier
  • Customers who use the free call diversion to divert their affected fixed home or business phone to their Telstra mobile service can also make local and STD® calls on their mobile at fixed-line rates, in accordance with their selected plan (limited to one designated Telstra mobile per affected household or business.
  • Affected Telstra mobile customers who do not have a Telstra home phone can receive a one-off credit to the value of $100 inc. GST (limited to one mobile phone per Telstra mobile account).

The above offers are applicable until network damage in the area due to fire is repaired, or while customers remain evacuated, for a maximum period of three months from the date of the fires.

Long-term measures (for Telstra customers who have suffered severe damage to or loss of their premises):

  • Free call diversion from the customer’s Telstra fixed phone service to another Australian fixed or mobile service of their choice, regardless of the carrier. This offer is applicable for a maximum period of 6 months from the date of the fire.
  • In addition, Telstra will apply a one-off credit to the value of $500 inc. GST to the customer’s Telstra fixed phone account to help cover the costs of the following, if required: Connection of a Telstra fixed phone service at one temporary residence
  • Re-connection of a Telstra fixed phone service at the customer’s original permanent premises

We have also made our payphones and Telstra Air hotspots (where available) free for anyone to use so you can stay in touch with family members around the country. Additionally, Telstra Mobile customers can browse a number of emergency information websites on an unmetered basis until further notice. For the full list, head to tel.st/unmetered.

Please remember to stay safe and listen to warnings from authorities.

For other states affected by the bushfires, customers can read more about the disaster relief packages that are available forVictoria,New South Wales, andQueensland.

Telstra News |

Providing bushfire relief to our customers affected in New South Wales

By Telstra News December 31, 2019

As bushfires continue to burn across many parts of Australia, we know many of our residential and small business customers are doing it tough. We’re here to help with an assistance package available for those affected in New South Wales.

(This information is current at 18 February, 2020.)

We understand how important it is to reach out to friendsand family during times of crisis, and we want to do all we can to help our customers. The assistance package provides customers with access to free and interim services during the recovery period, in addition to providing the wider community with free calls and free Telstra Air Wi-Fi through local payphones.

Please read below the following list of postcodes and suburbs to see more information on disaster assistance packages available to customers in these areas.

An assistance package is available for New South Wales customers affected by bushfires. Customers impacted include those in the following postcodes and suburbs:

Southern NSW/ACT

2360 – Auburn Vale, Brodies Plains, Bukkulla, Cherry Tree Hill, Copeton, Elsemore, Gilgai, Graman, Gum Flat, Howell, Inverell, Kings Plains, Little Plain, Long Plain, Mount Russell, Newstead, Nullamanna, Oakwood, Paradise, Rob Roy, Sapphire, Spring Mountain, Stanborough, Swanbrook, Wallangra, Wandera, Woodstock

2536 – Batehaven, Batemans Bay, Benandarah, Bimbimbie, Buckenbowra, Catalina, Currowan, Denhams Beach, Depot Beach, Durras North, East Lynne, Guerilla Bay, Jeremadra, Lilli Pilli, Long Beach, Maloneys Beach, Malua Bay, Mogo, Nelligen, North Batemans Bay, Pebbly Beach, Rosedale, Runnyford, South Durras, Sunshine Bay, Surf Beach, Surfside, Woodlands

2537 – Bergalia, Bingie, Broulee, Coila, Congo, Deua, Deua River Valley, Kiora, Meringo, Mogendoura, Moruya, Moruya Heads, Mossy Point, Tomakin, Turlinjah, Tuross Head, Wamban

2539 – Bawley Point, Bendalong, Berringer Lake, Burrill Lake, Cockwhy, Conjola, Conjola Park, Croobyar, Cunjurong Point, Dolphin Point, Fishermans Paradise, Kings Point, Kioloa, Lake Conjola, Lake Tabourie, Manyana, Mollymook, Mollymook Beach, Mount Kingiman, Narrawallee, Pointer Mountain, Pretty Beach, Termeil, Ulladulla, Yadboro, Yatte Yattah

2540 – Bamarang, Barringella, Basin View, Beecroft Peninsula, Berrara, Bewong, Bolong, Boolijah, Bream Beach, Browns Mountain, Brundee, Buangla, Burrier, Callala Bay, Callala Beach, Cambewarra, Cambewarra Village, Comberton, Comerong Island, Cudmirrah, Culburra Beach, Currarong, Erowal Bay, Ettreme, Falls Creek, Greenwell Point, HMAS Albatross, HMAS Creswell, Huskisson, Hyams Beach, Illaroo, Jerrawangala, Jervis Bay, Kinghorne, Longreach, Mayfield, Meroo Meadow, Mondayong, Moollattoo, Mundamia, Myola, Nowra Hill, Numbaa, Old Erowal Bay, Orient Point, Parma, Pyree, Sanctuary Point, St Georges Basin, Sussex Inlet, Swan Haven, Tallowal, Tapitallee, Terara, Tomerong, Tullarwalla, Twelve Mile Peg, Vincentia, Wandandian, Watersleigh, Wollumboola, Woollamia, Worrigee, Worrowing Heights, Wreck Bay, Wrights Beach, Yalwal, Yerriyong

2545 – Belowra, Bodalla, Cadgee, Eurobodalla, Nerringundah, Potato Point

2546 – Akolele, Barragga Bay, Beauty Point, Bermagui, Bermagui South, Central Tilba, Corunna, Cuttagee, Dalmeny, Dignams Creek, Greendale, Kianga, Mystery Bay, Narooma, North Narooma, Tilba Tilba, Tinpot, Wadbilliga, Wallaga Lake, Wallaga Lake Heights

2550 – Angledale, Bega, Bemboka, Black Range, Brogo, Buckajo, Burragate, Candelo, Chinnock, Cobargo, Coolagolite, Coolangubra, Coopers Gully, Devils Hole, Doctor George Mountain, Frogs Hollow, Greendale, Jellat Jellat, Kalaru, Kameruka, Kanoona, Kingswood, Mogareeka, Mogilla, Morans Crossing, Mumbulla Mountain, Myrtle Mountain, Nelson, New Buildings, Numbugga, Pericoe, Quaama, Reedy Swamp, Rocky Hall, South Wolumla, Stony Creek, Tanja, Tantawangalo, Tarraganda, Thathra, Toothdale, Towamaba, Verona, wallagoot, Wandella, Wapengo, Wog Wog, Wolumla, Wyndham, Yambulla, Yankees Creek, Yowrie

2551 – Boydtown, Eden, Edrom, Green Cape, Kiah, Nadgee, Narrabarba, Nullica, Nungatta, Nungatta South, Timbillica, Wonboyn, Wonboyn Lake, Wonboyn North

2570 – Belimbla Park, Bickley Vale, Brownlow Hill, Camden, Camden Park, Camden South, Cawdor, Cobbitty, Elderslie, Ellis Lane, Glenmore, Grasmere, Kirkham, Mount Hunter, Nattai, Oakdale, Oran Bark, Orangeville, Spring Farm, The Oaks, Theresa Park, Werombi

2573 – Tahmoor

2574 – Avon, Bargo, Pheasants Nest, Yanderra

2575 – Alpine, Aylmerton, Balaclava, Braemar, Bullio, Colo Vale, Goodmans Ford, High Range, Hill Top, Joadja, Mandemar, Mittagong, Mount Lindsey, Renwick, Wattle Ridge, Welby, Willow Vale, Woodlands, Yerrinbool

2577 – Avoca, Barren Grounds, Barrengarry, Beaumont, Belanglo, Berrima, Budgong, Burrawang, Canyonleigh, Carrington Falls, Fitzroy Falls, Kangaroo Valley, Knights Hill, Macquarie Pass, Manchester Square, Medway, Meryla, Moss Vale, Mount Murray, New Berrima, Paddys River, Red Rocks, Robretson, Sutton Forest, Upper Kangaroo River, Upper Kangaroo Valley, Werai, Wildes Meadow

2578 – Bundanoon

2579 – Big Hill, Brayton, Exeter, Marulan, Penrose, Tallong, Wingello

2619 – Jerrabomberra

2621 – Anembo, Bungendore, Bywong, Forbes Creek, Hoskinstown, Primrose Valley, Rossi

2622 – Araluen, Back Creek, Ballalaba, Bendoura, Berland, Bombay, Boro, Braidwood, Budawang, Bulee, Charleys Forest, Coolumburra, Corang, Durran Durra, Endrick, Farringdon, Harolds Cross, Heresford Hall, Jembaicumbene, Jerrabattgulla, Jinden, Jingera, Kindervale, Krawarree, Larbert, Majors Creek, Manar, Marlowe, Merricumbene, Monga, Mongarlowe, Mulloon, Murrengenburg, Neringla, Nerringa, Northangera, Oallen, Palerang, Quiera, Reidsdale, Sassafras, Snowball, St George, Tianjara, Tolwong, Tomboye, Touga, Warri, Wog Wog, Wyanbene

2625 – Thredbo

2627 – Bullocks Flat, Burrungubugge, Crackenback, Creel Bay, East Jindabyne, Grosses Plain, Ingebirah, Ingeegoodbee, Jacobs River, Jindabyne, Kalkite, Kosciuszko, Kosciuszko National Park, Moonbah, Ngarigo, Pilot Wilderness

2640 – Albury, Bungowanna, East Albury, Ettamogah, Glenroy, Lavington, Moorwatha, North Albury, Ournie, South Albury, Splitters Creek, Table Top, Talmalmo, Thurgoona, West Albury, Wirlinga, Wymah

2642 – Bidgeemia, Brocklesby, Burrumbuttock, Geehi, Gerogery, Glenellen, Greg Greg, Indi, Jagumba, Jagungal Wilderness, Jindera, Jingellic, Khancoban, Murray Gorge, Rand, Tooma, Walbundrie, Welaregange, Wrathall, Yerong Creek

2652 – Boorga, Boree Creek, Cowabbie, Goolgowi, Grong Grong, Gumly Gumly, Humula, Ladysmith, Landervale, Mangoplah, Marrar, Matong, Merriwagga, Merrulebale, Old Junee, Rosewood, Tabbita, Tarcutta, Uranquinty

2653 – Burra, Courabyra, Glenroy, Mannus, Maragle, Munderoo, Paddys River, Taradale, Tumbaruma, Westdale, Willigobung

2720 – Argalong, Blowering, Bogong Peaks Wilderness, Bombowlee, Bombowlee Creek, Buddong, Couragago, Gadara, Gilmore, Gocup, Goobarragandra, Jones Bridge, Killimicat, Lacmalac, Little River, Minjary, Mundongo, Pinbeyan, Red Hill, Talbingo, Tumorramama, Tumut, Tumut Plains, Wereboldera, Wermatong, Windowie, Yarrangobilly

2729 – Adelong, Bangadang, Black Creek, Califat, Cooleys Creek, Darlow, Ellerslie, Grahamstown, Mount Adrah, Mount Horeb, Mundarlo, Sandy gully, Sharps Creek, Tumblong, Westwood, Wondalga, Yaven Creek

2730 – Batlow, Green Hills, Lower Bargo, Kunama

2649 – Laurel Hill, Nurenmernmong

2650 – Alfredtown, Belfrayden Ashimont, Big Springs, Bomen, Book Book, Boorooma, Borambola, Bourkelands, Brucedale, Bulgary, Burrandana, Carabost, Cartwrights Hill, Collingullie, Cookardinia, Currawarna, Dhulura, downside, East Wagga Wagga, Estella, Euberta, Eunanoreenya, Galore, Gelston Park, Gobbagombalin, Gregadoo, Harefield, Hillgrove, Kooringal, Kyeamba, Lake Albert, Lloyd, Maxwell, Moorong, Mount Austin, North Wagga Wagga, Oberne Creek, Oura, Pulletop, Rowan, San Isidore, Springvale, Tatton, The Gap, Tolland, Wagga, Wagga Wagga, Wallacetown, Wantabadgery, Yarragundry, Yathella

2624 –Blue Cow, Charlotte Pass, Guthega, Munyang, Perisher Valley, Smiggin Holes, Wilsons Valley

2629 Adaminaby, Anglers Reach, Bolaro, Broken Dam, Cabramurra, Gooandra, Kiandra, Long Plain, Nungar, Old Adaminaby, Providence Portal, Tantangara, Tolebar, Yaouk

2620 Beard, Burra, Carwoola, Clear Range, Crestwood, Environa, Googong, Greenleigh, Gundaroo, Hume, Karabar, Kowen, Michelago, Oaks Estate, Paddys River, Quenbeyan, Quenbeyan East, Quenbeyan West, Royalla, Sutton, Tharwa, The Angle, The Ridgeway, Tinderry, Tralee, Urila, Wamboin, Williamsdale (ACT/NSW), Yarrow

2632 Bibbenluke, Bombala, Bondi Forest, Bukalong, Cambalong, Cathcart, Coolumbooka, Craigie, Gunningrah, Lords Hill, Merriangaah, Mila, Mount Darragh, Paddys Flat, Palarang, Quidong, Rockton, Rosemeath

Northern NSW

2250 – Bucketty, Calda, Central Mangrove, East Gosford, Erina, Erina Fair, Glenworth Valley, Gosford, Greengrove, Holgate, Kariong, Kulnura, Lisarow, Lower Mangrove, Mangrove Creek, Mangrove Mountain, Matcham, Mooney Mooney Creek, Mount Elliot, Mount White, Narara, Niagara Park, North Gosford, Peats Ridge, Point Clare, Point Frederick, Somersby, Springfield, Tascott, Ten Mile Hollow, Upper Mangrove, Wendoree Park, West Gosford, Wyoming

2283 – Arcadia Vale, awaba, Balmoral, Blackalls Park, Bolton Point, Buttaba, Carey Bay, Coal Point, Fassifern, Fennell Bay, Fishing Point, Kilaben Bay, Rathmines, Ryhope, Toronto

2312 – Minimbah, Nabiac

2325 – Aberdare, Abernethy, Bellbird, Bellbird Heights, Cedar Creek, Cessnock, Cessnock West, Congewai, Corrabare, Dairy Arm, Ellalong, Elrington, Fernances Crossing, Greta Main, Kearsley, Kitchener, Laguna, Lovedale, Millfield, Milsons Arm, Mount View, Mourben, Murrays Run, Narone Creek, Nulkaba, Olney, Paxton, Paynes Crossing, Pelton, Quorrobolong, Sweetmans Creek, Watagan, Wollombi, Yengo National Park

2330 – Appletree Flat, Big Ridge, Big Yengo, Bowmans Creek, Brigman, Broke, Bulga, Camberwell, Carrowbrook, Clydesdale, Combo, Darlington, Doyles Creek, Dunolly, Dural, Dyrring, Falbrook, Fern Gully, Fordwich, Garland Valley, Glendon, Glendon Brook, Glennies Creek, Glenridding, Goorangoola, Gouldsville, Gowrie, Greenlands, Hambledon Hill, Hebden, Howes Valley, Howick, Hunterview, Jerrys Plains, Long Point, Maison Dieu, McDougalls Hill, Melington, Middle Falbrook, Milbroadale, Mirannie, Mitchells Flat, Mount Olive, Mount Royal, Mount Thorley, Obanvale, Putty, Ravensworth, Redbournberry, Reedy Creek, Rixs Creek, Roughit, Scotts Flat, Sedgefield, Singleton, Singleton Heights, St Clair, Warkworth, Wattle Ponds, Westbrook, Whittingham, Wollemi, Wylies Flat

2354 – Broughton Village, Foxground, Gerringong, Gerroa, Rose Valley, Toolijooa, Werri Beach, Willow Vale

2365 – Backwater, Bald Blair, Baldersleigh, Bassendean, Ben Lomond, Black Mountain, Briarbook, Brockley, Brushy Creek, Falconer, Georges Creek, Glen Nevis, Glencoe, Green Hills, Guyra, Llangothlin, Maybole, Mount Mitchell, New Valley, Oban, South Guyra, Tenterden, The Basin, The Gulf, Tubamurra, Wandsworth

2369 – Stannifer, Old Mill, Tingha

2370 – Bald Nob, Diehard, Dundee, Furracabad, Gibraltar Range, Glen Elgin, Glen Innes, Kingsgate, Kingsland, Kookabookra, Lambs Valley, Matheson, Moggs Swamp, Moogem, Morven, Newton Boyd, Pinkett, Rangers Valley, Red Range, Reddestone, Shannon Vale, Stonehenge, Swan Vale, Wellingrove, Yarrowford

2371 – Capoompeta, Deepwater, Emmaville, Rocky Creek, Stannum, Torrington, Wellington Vale, Yellow Dam

2372 – Back Creek, Bolivia, Bookookoorara, Boonoo Boonoo, Boorook, Carrolls Creek, Cullendore, Dumaresq Valley, Forest Land, Liston, Rocky River, Sandy Flat, Sandy Hill, Silent Grove, Tarban, Tenterfield, Timbarra, Willsons Downfall, Woodside, Wylie Creek

2422 – Back Creek, Bakers Creek, Barrington, Barrington Tops, Baxters Ridge, Belbora, Berrico, Binderna, Bowman, Bowman Farm, Bretti, Bulliac, Bundook, Callaghans Creek, Cobark, Coneac, Copeland, Craven, Craven Plateau, Curricabark, Dewitt, Faulkland, Forbesdale, Gangat, Giro, Glen Ward, Gloucester, Gloucester Tops, Invergordon, Kia Ora, mares Run, Mernot, Mogranai, Moppy, Rawdon Vale, Rookhurst, Stratford, Terreel, Tibbuc, Titaatee Creek, Tugrabakh, Wallanbah, Wards River, Waukivory, Woko

2426 – Coopernook, Langley Vale, Moto

2427 – Crowdy Head, Harrington

2428 – Blueys Beach, Boomerang Beach, Booti Booti, Charlotte Bay, Coomba Bay, Coomba Park, Darawank, Elizabeth Beach, Forster, Forster Shopping Village, Green Point, Pacific Palms, Sandbar, Shallow Bay, Smiths Lake, Tarbuck Bay, Tiona, Tuncurry, Wallingat, Wallis Lake, Whoota

2429 – Bobin, Boorganna, Bucca Wauka, Bulga Forest, Bunyah, Burrell Creek, Caparra, Cedar Party, Comboyne, Dingo Forest, Dollys Flat, Dyers Crossing, Elands, Firefly, Innes View, Karaak Flat, Khatambuhl, Killabakh, Killawarra, Kimbriki, Kippaxs, Krambach, Kundibakh, marlee, Mooral Creek, Strathcedar, The Bight, Tipperary, Warriwillah, Wherrol Flat, Wingham, Yarrat Forest

2430 – Lansdowne Forest, Manning Point, Melinga, Mitchells Island, Kiwarrack, Koorainghat, Kundle Kundle, Landsdowne, Glenthorne, Hallidays Point, Hillville, Jones Island, Diamond Beach, Dumaresq Island, Failford, Ghinni Ghinni, Chatham, Cabbage Tree Island, Cundletown, Croki, Bohnock, Black Head, Brimbin, Bootawa, Wallabi Point, Upper Lansdowne, Tinonee, Taree South, Taree, Tallwoods Village, Saltwater, Red Head, Rainbow Flat, Purfleet, Possum Brush, Pampoolah, Oxley Island, Old Bar, Mondrook

2440 – Aldavilla, Australi Eden, Bellbrook, Bellimbopinni, Belmore River, Burnt Bridge, Carrai, Clybucca, Collombatti, Comara, Corangula, Crescent Head, Deep Creek, Dondingalong, East Kempsey, Euroka, Frederickton, Gladstone, Greenhill, Hampden Hall, Hat Head, Hickeys Creek, Kempsey, Kinchela, Lower Creek, Millbank, Mooneba, Moparrabah, Mungay creek, Old Station, Pola Creek, Rainbow Beach, Seven Oaks, Sherwood, Skillion Flat, Smithtown, South Kempsey, Summer Island, Temagog, Toorooka, Turners Flat, Verges Creek, West Kempsey, Willawarrin, Willi Willi, Wittitrin, Yarravel, Yessabah

2441 – Allgomera, Ballengarra, Barraganyatti, Bril Bril, Cooperabung, Eungai Creek, Eungai Rail, Fishermans Reach, Gearys Flat, Grassy Head, Gum Scrub, Hacks Ferry, Kippara, Kundabung, Marlo Merrican, Rollands Plains, Stuarts Point, Tamban, Telegraph Point, Upper Rollands Plains, Yarrahapinni

2443 – Camden Head, Coralville, Crowdy Bay, Deauville, Diamond Head, Dunbogan, Hannam Vale, Johns River, Lakewood, Laurieton, Middle Brother, Moorland , North Brother, North Haven, Stewarts River, Waitui, West Haven

2444 – Blackman Point, Fernbank Creek, Flynns Beach, Lighthouse Beach, Limeburners Creek, North Shore, Port Macquarie, Riverside, Settlement City, The Hatch, Thrumaster

2446 – Bagnoo, Bago, Banda Banda, Beechwood, Bellandry, Birdwood, Brombin, Byabarra, Cairncross, Crosslands, Debenham, Doyles River, Ellenborough, Forbes Rier, Frazers Creek, Hartys Plains, Hollisdale, Huntingdon, Hyndmans Creek, Kindee, King Creek, Lake Innes, Long Flat, Lower Pappinbarra, Mortons Creek, Mount Seaview, Pappinbarra, Pembrooke, Pipeclay, Rawdon Island, Redbank, Rosewood, Sanrox, Toms Creek, Upper Pappinbarra, Wauchope, Werrikimbe, Yarras, Yippin Creek

2447 – Bakers Creek, Burrapine, Congarinni, Congarinni North, Donnellyville, Gumma, Macksville, Newee Creek, North Macksville, Scotts Head, Talarm, Taylors Arm, Thumb Creek, Upper Taylors Arm, Utungun, Warrell Creek, Way Way, Wirrimbi, Yarranbella

2449 – Argents Hill, Bowraville, Buckra Bendinni, Girralong, Kennaicle Creek, Killiekrankie, Missabotti, South Arm, Tewinga

2450 – Boambee, Bonville, Brooklana, Bucca, Coffs Harbour, Coffs Harbour Jetty, Coffs Harbour Plaza, Coramba, Glengreagh, Karangi, Korora, Lowanna, Moonee Beach, Nana Glen, North Boambee Valley, Sapphire Beach, Sherwood, Ulong, Upper Orara

2460 – Almuy Creek, Banyabba, Barcoongere, Barretts Creek Baryugil, Blaxlands Creek, Bom Bom, Bookram, Braunstone, Brushgrove, Buccarumbi, Calamia, Cangai, Carnham, Carrs Creek, Carrs Island, Carrs Peninsular, Chaelundi, Chambingne, Clarenza, Clifden, Coaldale, Collum Collum, Coombadjha, Copmanhurst, Coutts Crossing, Cowper, Crowther Island, Dalmorton, Deep Creek, Dilkoon, Dumbudgery, Eatonsville, Eighteen Mile, Elland, Fine Flower, Fortis Creek, Glenugie, Grafton, Great Marlow, Gurranang, Halfway Creek, Heifer Station, Jackadgery, Junction Hill, Kangaroo Creek, Koolkhan, Kremnos, Kungala, Kyrran, Lanitza, Lawrence, Levenstrath, Lilydale, Lionsville, Lower Southgate, Malabugilmah, Moleville Creek, Mountain View, Mylneford, Newbold, Nymboida, Pulganbar, Punchbowl, Ramornie, Rushforth, Sandy Crossing, Seelands, Shannondale, Smiths Creek, South Arm, South Grafton, Southampton, Southgate, Stockyard Creek, The Pinnacles, The Whiteman, Towallum, Trenayr, Tyndale, Upper Copmanhurst, Upper Fine Flower, Warragai Creek, Washpool, Waterview, Waterview Heights, Wells Crossing, Whiteman Creek, Winegrove, Wombat Creek

2469 – Alice, Bean Creek, Bingeebeebra Creek, Bottle Creek Bonalbo, Bulldog, Bungawalbin, Busbys Flat, Cambridge Plateau, Camira, Capeen Creek, Chatsworth, Clearfield, Coongbar, Culmaran Creek, Deep Creek, Drake, Drake Village, Duck Creek, Ewingar, Gibberagee, Goodwood Island, Gorge Creek, Haystack, Hogarth Range, Jacksons Flat, Joes Box, Keybarbin, Kippenduff, Louisa Creek, Lower Bottle Creek, Lower Duck Creek, Lower Peacock, Mallanganee, Mookima Wybra, Mororo, Mount Marsh, Mummulgum, Myrtle Creek, Old Bonalbo, Paddys Flat, Pagans Flat, Peackock Creek, Pikapene, Rappville, Sandilands, Simpkins Creek, Six Mile Swamp, Tabulam, Theresa Creek, Tunglebung, Upper Duck Creek, Warregah Island, Whiporie, Woombah, Wyan, Yabbra

2471 – Bora Ridge, Codrington, Coraki, East Coraki, Green Forest, Greenridge, North Woodburn, Swan Bay, Tatham, West Bungawalbin, West Coraki

2472 – Broadwater, Buckendoon, Esk, Kilgin, Moonem, New Italy, Rileys Hill, Tabbimoble, The Gap, Trustums Hill, Woodburn

2480 – Bentley, Bexhill, Blakebrook, Blue Knob, Boat Harbour, Booerie Creek, Boorabee Park, Booyong, Bungabbee, Caniaba, Chilcotts Grass, Clovass, Clunes, Coffee Camp, Corndale, Dorroughby, Dungarubba, Dunoon, East Lismore, Eltham, Eureka, Federal, Fernside, Georgica, Girards Hill, Goolmangar, Goonellabah, Howards Grass, Jiggi, Keerrong, Koonorigan, Lagoon Grass, Larnook, Leycester, Lillian Rock, Lindendale, Lismore, Lismore Heights, Loftville, Marom Creek, McKees Hill, McLeans Ridges, Modanville, Monaltrie, Mountain Top, Nightcap, North Lismore, Numbin, Numulgi, Repentance Creek, Richmond Hill, Rock Valley, Rosebank, Ruthven, South Gundurimba, south Lismore, Stony Chute, Terania Creek, The Channon, Tregeagle, Tucki Tucki, Tuckurimba, Tullera, Tuncester, Tuntable Creek, Whian Whian, Woodlawn, Wyrallah

2482 – Goonengerry, Huonbrook, Koonyum Range, Main Arm, Montecollum, Mullumbimby, Mullumbimby Creek, Palmwoods, Upper Coopers Creek, Upper Main Arm, Upper Wilsons Creek, Wanganui, Wilsons Creek

2484 – Back Creek, Bray Park, Brays Creek, Byangum, Byrrill Creek, Cedar Creek, Chillingham, Chowan Creek, Clothiers Creek, Commissioners Creek, Condong, Crystal Creek, Cudgera Creek, Doon Doon, Dulguigan, Dum Dum, Dunbible, Dungay, Eungella, Eviron, Farrants Hill, Fernvale, Hopkins Creek, Kielvale, Kunghur, Kunghur Creek, Kynnumboon, Limpinwood, Mebbin, Midginbil, Mount Burrell, Mount Warning, Murwillumbah, Murwillumbah South, Nobbys Creek, North Arm, Numinbah, Nunderi, Palmvale, Pumpenbil, Reserve Creek, Round Mountain, Rowlands Creek, Smiths Creek, South Murwillumbah, Stokers Siding, Terragon, Tomewin, Tyalgum, Tyalgum Creek, Tygalgah, Uki, Upper Crystal Creek, Urliup, Wardrop Valley, Zara

2756 – Bligh Park, Cattai, Central Colo, Clarendon, Colo, Colo Heights, Cornwallis, Cumberland Reach, Ebenezer, Freemans Reach, Glossodia, Lower Portland, Maroota, McGraths Hill, Mellong, Mulgrave, Pitt Town, Pitt Town Bottoms, Sackville, Sackville North, Scheyville, South Maroota, South Windsor, Upper Colo, Wilberforce, Windsor, Windsor Downs, Womerah

2758 – Berambing, Bilpin, Blaxlands Ridge, East Kurrajong, Kurrajong, Kurrajong Heights, Kurrajong Hills, Mount Tomah, Mountain Lagoon, The Devils Wilderness, Wheeny Creek

2775 – Central Macdonald, Fernances, Gunderman, Higher Macdonald, Laughtondale, Leets Vale, Lower Macdonald, Marlow, Mogo Creek, Perrys Crossing, Singletons Mill, Spencer, St Albans, Upper Macdonald, Webbs Creek, Wisemans Ferry, Wrights Creek

2785 – Blackheath, Megalong Valley

2786 Bell, Dargan, Mount Irvine, Mount Victoria, Mount Wilson

2790 – Ben Bullen, Blackmans Flat, Bowenfels, Clarence, Cobar Park, Corney Town, Cullen Bullen, Doctors Gap, Ganbenang, Good Forest, Hampton, Hartley, Hartley Vale, Hassans Walls, Hermitage Flat, Jenolan, Kanimbla, Lidsdale, Lithgow, Little Hartley, Littleton, Lowther, Marrangaroo, Mckellars Park, Morts Estate, Mount Lambie, Newnes, Newnes Plateau, Oaky Park, Pottery Estate, Rydal, Sheedys Gully, Sodwalls, South Bowenfels, South Littleton, Springvale, State Mine Gully, Vale of Clwydd, Wolgan valley, Wollangambe

2795 – Abercrombie, Abercrombie River, Arkell, Arkstone, Bald Ridge, ballyroe, Bathampton, Bathurst, Bathurst West, Billywillinga, Brewongle, Bruinbun, Burraga, Caloola, Charles Sturt University, Charlton, Clear Creek, Colo, Copperhannia, Cow Flat, Crudine, Curragh, Dark Corner, Dog Rocks, Dunkeld, Duramana, Eglinton, Evans Plains, Fitzgeralds Valley, Forest Grove, Fosters Valley, Freemantle, Gemalla, Georges Plains, Gilmandyke, Glanmire, Gormans Hill, Gowan, Hobbys Yards, Isabella, Jeremy, Judds Creek, Kelso Laffing Waters, Killongbutta, Kirkconnell, Limekilns, Llanarth, Locksley, Meadow Flat, Milkers Flat, Millah Murrah, Mitchell, Moorilda, Mount David, Mount Panorama, Mount Rankin, Napoleon Reef, Newbridge, Orton Park, O’Connell, Paling Yards, Palmers Oaky, Peel, Perthville, Raglan, Robin Hill, Rock Forest, Rockley, Rockley Mount, Sofala, South Bathurst, Stewarts Mount, Sunny Corner, Tannas Mount, The Lagoon, The Rocks, Triangle Flat, Trunkey Creek, Turondale, Twenty Forests, Upper Turon, Walang, Wambool, Wattle Flat, Watton, West Bathurst, White Rock, Wiagdon, Wimbledon, Winburndale, Windradyne, Wisemans Creek, Yarras, Yetholme

2845 – Wallerawang

2846 – Capertree, Glen Davis, Round Swamp

2849 – Bogee, Breakfast Creek, Budden, Bylong, Camboon, Carwell, Coggan, Coxs Creek, Coxs Crown, Dabee, Dungeree, Dunville Loop, Gelgoola, Ginghi, Green Alice, Growee, Lee Creek, Mount Marsden, Murrumbo, Nullo Mountain, Olinda, Pinnacle Swamp, Pyangle, Reedy Creek, Rylstone, Upper Bylong, Upper Growee, Upper Nile, Wirraba

2626 – Bredbo, Bumbalong, Colinton

A number of Telstra services have also been affected and in some cases, adverse conditions are preventing us from reaching some areas. Our crews are working closely with emergency services to ensure our teams have access to areas of need as soon as they are deemed safe to enter, or under escort.

Customers who have had to evacuate their home or have lost their home are encouraged to call us132 203(then enter their full home phone number including area code when prompted) to report a fault and register for the assistance package.

Telstra’s relief packages can include the following:

Short term measures (for Telstra customers who have a short-term impact – temporary evacuation of premises or temporary fault):

  • Free use of Telstra public payphones in the affected areas
  • Free use of Telstra Air payphone hotspots in the affected areas
  • Free call diversion from an affected fixed home or business phone service to another fixed or mobile service of the customer’s choice, regardless of the carrier
  • Customers who use the free call diversion to divert their affected fixed home or business phone to their Telstra mobile service can also make local and STD® calls on their mobile at fixed-line rates, in accordance with their selected plan (limited to one designated Telstra mobile per affected household or business.
  • Affected Telstra mobile customers who do not have a Telstra home phone can receive a one-off credit to the value of $100 inc. GST (limited to one mobile phone per Telstra mobile account).

The above offers are applicable until network damage in the area due to fire is repaired, or while customers remain evacuated, for a maximum period of three months from the date of the fires.

Long-term measures (for Telstra customers who have suffered severe damage to or loss of their premises):

  • Free call diversion from the customer’s Telstra fixed phone service to another Australian fixed or mobile service of their choice, regardless of the carrier. This offer is applicable for a maximum period of 6 months from the date of the fire.
  • In addition, Telstra will apply a one-off credit to the value of $500 inc. GST to the customer’s Telstra fixed phone account to help cover the costs of the following, if required: Connection of a Telstra fixed phone service at one temporary residence
  • Re-connection of a Telstra fixed phone service at the customer’s original permanent premises

We have also made our payphones and Telstra Air hotspots (where available) free for anyone to use so you can stay in touch with family members around the country. Additionally, Telstra Mobile customers can browse a number of emergency information websites on an unmetered basis until further notice. For the full list, head to tel.st/unmetered.

Please remember to stay safe and listen to warnings from authorities.

For other states affected by the bushfires, customers can read more about the disaster relief packages that are available for Victoria,South Australia, andQueensland.

Network | Telstra News |

More free calls and data over Christmas for those in need

By Jackie Coates December 18, 2019

Christmas is a time for connections. Too often, we take the phone in our pocket, the laptop on our desk or tablet in our bag for granted as a means to reach out to those we love. We’re driven to connect every Australian to the ones they love, especially those in need. This year, we’re not only bringing back our free payphone calls over Christmas, but we’re expanding it for anyone who needs it.

Once again, we’re opening up our payphone network to provide free local, national and standard mobile calls from Telstra payphones around the country. On top of the free calls, we’re also making selected Telstra Air Wi-Fi access points free to anyone during this time.

Free calls and data over Christmas for those in need
Jana Kotatko, Telstra, and Major Brendan Nottle, The Salvation Army

In previous years, we had opened our payphones from December 24-26, but this year we’re extending the time Aussies can take advantage of the free calls. We’ll be opening our payphone network up from December 24 – 1 January 2020 inclusive.

Last year, over 120,000 calls were placed during the period. Meanwhile, over 23,000 users connected to our Telstra Air hotspots over the period, with 3.55 terabytes transferred in total. We’re proud to expand the window this year to ensure more people can connect than ever before.

We’re driven to ensure that those who are separated from their families by circumstance, or even those who want to reconnect for the first time in a long time are given every opportunity on our network. Christmas is a time where feelings of isolation and loneliness can be at their peak, so we want to bring families closer together with a simple phone call, text or video call.

Image: Herald Sun

“We know it’s some of the most vulnerable members of our community who’ll benefit most and we hope they can take this opportunity to reach out and reconnect with their loved ones over Christmas,” said Major Brendan Nottle, The Salvation Army.

“A simple phone call could make all the difference this Christmas and help reconnect Australians doing it tough with their loved ones or long-lost family or friends.”

We’ll be spreading the word about this offer far and wide in the lead-up to Christmas so we can be sure those in need know that a friendly voice is just one free call away.

Nothing beats the sound of hearing a loved one’s voice, especially at a time like Christmas when a focus on families coming together is really heightened. It’s an important opportunity for those in the community who might be feeling isolated at this time, and we hope that even more Australians take up the opportunity to connect with their loved ones this year.

Things you need to know:

Free calls around Australia to local, national and standard mobiles from Telstra payphones from 24 December 2019 – 1 January 2020 inclusive. Free calls exclude international calls and premium services (19x), Mobile Satellite, and 1234, 12456 directory services. Excludes Telstra rented payphones. Free Wi-Fi data at select Telstra Air payphones and Telstra Stores, in Australia only. Telstra Air available for Wi-Fi enabled devices only.

Images: Herald Sun

Network | Tech and Innovation |

Our commitment to open source

By Stephen Hilton December 16, 2019

As our world shifts from “big project” vendors and standards bodies towards open communities focussed on driving deep technology development expertise, we see an increasing need to support the open source software movement. Here’s what open source means to us, and how we’re already using it to drive efficiency gains in our business.

What is open source?

Open source allows for software and its associated source code to be studied, changed and redistributed to anyone and for any purpose. Open source software allows for diverse perspectives and use cases as it’s developed in an open and collaborative fashion.

This open development community is often where new standards and innovation emerge. In fact, the open source ‘revolution’ is happening – and has happened – in other industries such as artificial intelligence, machine learning and automotive sectors, all keen to capitalise upon faster innovation, to better serve customers and differentiate in their market.

Globally, telcos in general are adopting open source to drive value and consistency. We’re no different through our use of numerous programming languages and libraries for applications and the web. It is crucial that we play a part in and take advantage of this approach to thrive and lead in an increasingly competitive market.

To show support for these communities, we recently hosted 120+ attendees from the local and international industry to knowledge share on the Open Source evolution in partnership with Linux Foundation Networking (LFN) and Open Networking Foundation (ONF).

The event featured plenaries, breakout sessions and tutorials on Next Generation Software Defined Network, Automation, and Edge Computing. With the advent of software-based transformation of our network, this event assisted our engineering teams to connect with the industry, understand the impact of open source software for us, and gather new skills.

Following the success of the collaborative event, we wanted to share what open source means to us and why we’re backing it.

Why open source for Telstra?

Open Source allows us to:

  • Share development effort for enabling technologies, lowering research and development costs whilst keeping pace with faster innovation cycles, leveraging from open communities and relying less on vendor product roadmap cycles;
  • Help accelerate product development by leveraging the collective development efforts, whilst maintaining a strong influence in open technologies that we rely on for our products;
  • Independently update and extend capacities in-house whenever we need to, while still retaining differentiating intellectual property, and
  • Become an attractive employer for talent looking to work on open technologies

Now that our network is becoming software centric, Open Source is being used in our engineering and operational groups for monitoring, network management and analytics with a focus on avoiding inflexible vendor roadmaps.

Game changer: We’re benefiting from this Open Source approach to deliver standard services in a standard way, crucially in a ‘language’ that the world understands and can interact with. This is essential as we transform our network into software and keep aligned with the global community.

Getting this functionality delivered into production to drive value for our business has required network integration and hardening – up to a year of effort to achieve component reusability, ongoing support and software currency.

The result has been through a collaborative effort with our partners – Arris, Infosys, TMF (Open API), Amdocs, Sea Street and others. In the future, we will expand this partnership approach to drive the initial innovation to build our business capability, then offload to others to harden, integrate and provide ongoing support.

Benefits and challenges

Not only does open source present a significant development opportunity, but it also offers cost savings in line with our company strategy.

It’s important to understand that open source software is not free, but by using it we should expect a significant reduction in software licensing fees, while being offered fewer restrictions in terms of scalability and distribution.

Simultaneously, we expect reduced hardware costs based on open software – as it runs on lower-cost, more commoditised “white box” setups. As we leverage open source for our data and analytics needs, we anticipate further cost savings in network automation and optimisation.

Cost reductions are great, but we need to be mindful of how we select our technology areas and delivery methods based on our own technology as well as our culture, capability and skills. Taking ownership of the software life cycle in-house brings with it a range of challenges, including the development, deployment and operational costs associated.

Of course, challenges such as these do not outweigh the benefits of leveraging open source technologies in our business and the associated community benefits of sharing our successes. We know using and contributing to open source software helps the broader community as well as our own goals.

We’re excited to take a leadership role in open source, and hope to share the journey with our colleagues in the tech sector.