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4 technology projects our teams are working on this year

Telstra Careers 5G

Posted on February 4, 2019

3 min read

From launching 5G to creating new Internet of Things (IoT) experiences for our millions of customers, we continue to be at the forefront of technological advancements that are changing our industry.

This means 2019 is going to be another big year for all of our technology teams as they’ll be at the centre of this exciting journey.

So what are the biggest projects our teams will be working on this year? Here are the top four:

2019 is the year of 5G

5G will take us from a world of connecting people to each other and the internet to a world of ultra-fast mobile speeds and IoT on a mass scale.

Our people have already made some pretty huge advancements in this space, including turning on 5G in all major Australian cities, and opening our 5G Innovation Centre on the Gold Coast.

But this is only just the beginning of what we are hoping to achieve together. See how our teams are helping to turn 5G into a reality.

Creating new IoT experiences

Our talented tech teams are creating the future of IoT and this means in 2019 we’re going to continue to deliver new experiences to Australian families and businesses, so they can be better connected, protected and empowered.

Since launching our IoT network, our people have created the Telstra Locator and helped to transform the agriculture industry.

With over 50 million connected devices expected on our network over the next five years, this is just the start of new innovations that our people will deliver.

See how our people are bringing new IoT experiences to life and the skills we’re looking to hire in.

Using AI and Machine Learning

Customers are at the heart of everything we do, so we believe it’s important they can speak with us in a way that’s easiest and convenient for them.

That is why our teams will continue to use Artificial Intelligence and Machine Learning in innovative new ways, to help create amazing digital experiences.  Get a look into the work our people are doing.

Cyber security remains top of mind

With one of the largest cyber security teams in Australia, our hundreds of information security specialists will continue to play a big role in helping to keep Australia secure in 2019.

As an organisation, we’re committed to addressing cyber security threats, and continue to invest heavily to make sure our customers are supported.

We’ll continue to do this in a number of new ways including how we keep our code secure and help our people to keep up to date with latest cyber security trends.

Want to know what else we have planned for 2019?
Hear from our tech leaders.

Building the skills Australia needs for the future

Telstra News T22

Posted on January 31, 2019

4 min read

We’re working to partner with the tertiary sector to address skills shortages in areas that Telstra – and Australia – needs for the future.

Discussion on the future of work often turns negative with concern that robots and automation will take away most jobs. While this shouldn’t be downplayed as technology will adversely impact some types of jobs, the scale of technological change is also bringing with it huge demand for skilled jobs in areas such as software and network engineering, cyber security and data analytics. Demand in Australia is far outweighing the number of people available with these skills – and the number of graduates is simply not enough to stem the growing skills gap.

To put this into perspective, Australia produced around 1,200 new software engineers in the last 12 months, compared to 44,000 in India.

When we look at the deep domain technical skills that we need now – and into the future – there are not enough people with these skills available in Australia.

But this is not only a challenge for Telstra. Competitive advantage is becoming increasingly tied to an organisation’s – and a country’s – technical capabilities. So developing a skilled workforce is critical to our future economic success.

So what’s the solution?

A multifaceted approach is needed to develop the right core skills to set up Australia with a population ready and able to work productively in the innovative workplaces of the future. A major component of this involves collective and progressive action between business, government and the education sector to shape how we build these skills.

As a major employer in Australia, we want to play a role in making this happen.

As part of our T22 strategy we are retraining our people in areas our business needs. For example, we recently trained some of our existing store team members as small business specialists so that we have more people dedicated to supporting this customer segment. We are also training some people to be Agile Coaches to help our teams adapt to our new work practices.

Beyond this, we have contributed to developing the next-generation of workers over a number of years. For example, we have long-running Graduate, Summer Vacation and Traineeship programs to develop early business and technology talent, and we’ve also been involved in the Australian Government’s P-TECH program for high school students. Parts of our business have also taken a leading role in developing specific technology skills, such as sponsoring the Australian Government’s Cyber Security Challenge Australia hacking competition which provides a practical application of the skills students learn in university and TAFE.

But we’re now stepping up this activity by taking a more holistic approach as an organisation and will be establishing formal partnerships with additional tertiary providers to develop the critical skills we need.

Building strong partnerships with tertiary providers

We recently started to partner with the University of Wollongong on their Global Leaders Development Program and have taken our first of their Big Data students as an intern (one of 80 students from around Australia who have been working with us over the summer).

We intend to expand this approach in the months ahead to include additional tertiary institutions with a focus on critical skills like software-defined networking and machine learning.

Adapting our Graduate program to develop the right technology skills

These partnerships will be supported by a new-look Graduate program for our next cohort starting in 2020. This group will go through a 12-month program that will include two in-depth rotations and three learning and experience accelerators to develop specific technology-based capability.

Graduates will be recruited in areas such as software and network engineering, information and cyber security, data analytics and management, product and service design, as well as finance and Human Resources.

In line with demand, we will increase our intake in Australia to around 190 for our 2020 program – up from 150 this year. Applications will open in March for Australian-based positions.

We will continue to access talent and skills where we need to, particularly in areas where there are skills shortages. This means we’ll expand our international Graduate program, which has run in our Hong Kong and Singapore hubs over the past few years, to include software engineering graduates in India who will be based at our new Innovation and Capability Centre in Bangalore.

This is just part of what we’re doing to develop future technology talent. We are committed to ongoing partnerships – with the government, the education sector and other corporates – to address the critical skills shortages in this country and set up Australia for future success.


Tags: AI, careers, education, IoT,

The future of work


Posted on January 30, 2019

2 min read

What if machines were better at doing our jobs than we were? Well, rapid advances in digital technologies and connectivity mean they already are in some situations – and the big question is, what does that mean for the future of work?

This was the topic Telstra CEO Andy Penn tackled during a keynote at CEDA in Melbourne today.

“We would be naive to think technology is not going to continue to drive changes in our lives and in the workplace – the real issue then is how do we respond and how we prepare ourselves for the future,” Mr Penn said.

“To ready our workplaces, help those in the workforce today and to prepare tomorrow’s workers, we do need to think carefully about the future of work, the investments we are making and the capabilities and skills we are building.”

As well as detailing the key areas where Australia should focus – developing a shared vision, building core skills and developing partnerships – Mr Penn also described how Telstra was transforming in a time of rapid change.

Read the full address here.

Tags: careers,

Tackling today’s technology challenges with innovation


Posted on January 30, 2019

3 min read

Later this year we will open our Innovation and Capability Centre (ICC) in Bangalore, India. This centre will bring together talented Telstra and partner employees who will work on some of the world’s biggest technological challenges in areas like the Internet of Things, Networks, Artificial Intelligence and Machine Learning.

To successfully deliver our T22 strategy, we need to invest in critical capabilities such as network and software engineering and automation to enhance our competitive advantage and continue to meet the needs of our customers.

We’re taking this step because Australia currently does not have enough people skilled in these areas to enable us to recruit at the scale and level we need. Australia had around 1,200 new software engineers in the last 12 months and we are competing for those skills with every employer in Australia. To give that a global context, India produced around 44,000.

Our CEO announced today that we are committed to working with government and industry partners to explore building a bigger technology talent pipeline within Australia, for the overall benefit of the nation.

While we have plans to build and develop this technical capability here in Australia for the future, to meet our immediate needs, we’ve taken our search across the world to identify the right location that will give us access to the talent we need now.

While countries such as Vietnam, Singapore, Israel and US (Silicon Valley) provide niche and smaller scale opportunities, India produces a large number of graduates annually in the capability areas we need such as Robotics, Artificial Intelligence, Data Science and Data Analytics.

We intend to initially recruit around 300 employees in the ICC, across both network and software engineering, with a view to growing this in coming years. We will also continue to recruit across all of these capabilities in Australia.

And we’ve chosen Bangalore, also known as India’s Silicon Valley, with its high concentration of skilled technical talent so we can harness the energy generated by working in close proximity to other significant technology companies such as Apple, Google and major IT services players.

Creating an ICC in India also gives us the opportunity to embrace a start-up mentality. Our ICC will be a centre of excellence, using the latest ways of working like Agile, Lean, DevOps and Human Centred Design. And we’ll encourage the best of Australian and Indian cultures and working practices – for the benefit of our employees and customers in Australia and internationally.

This mentality, coupled with years as a successful global telco, means our people will have the opportunity to work on innovative projects that help to connect our millions of customers, and the communities in which they live, around the world.

I look forward to sharing updates on our Centre’s innovative achievements in the future.

Tags: AI, careers, IoT, networks,

Using AI to create great customer experiences

Telstra Careers Inspiration

Posted on December 3, 2018

1 min read

How do we create great customer experiences using our best tech?

Customers are at the heart of everything we do, so it’s important they can speak with us in a way that’s easiest and convenient for them.

One way our teams are doing this is by using Artificial Intelligence and Machine Learning to create amazing digital experiences for our millions of global customers.

You can get an insight into the innovative work our people are doing in customer experience in this video with our Sales Executive, Gretchen Cooke.

Want to be part of the Telstra team? Head to our Careers Website to learn more.