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Say goodbye to lock-in contracts with our flexible new Home Broadband plans

Entertainment

Posted on February 19, 2019

4 min read

We’re making our new Home Broadband plans easier to understand and more flexible for you.

From February 26, we’ll be offering our customers two new Home Broadband plan options, which have been designed to give you a choice of speeds and included data, and you can switch between them once per month if your household needs change:

  • Essential Internet Plan for $70/mth with 100GB of data and nbn25 (Standard Evening Speed, 20Mbps typical minimum speed between 7-11pm on the nbn network) (Min cost $385 if you stay for 1 month including $99 connection charge and $216 modem)
  • Unlimited Internet Plan for $90/mth with unlimited data and nbn50 (Standard Plus Evening Speed, 40Mbps typical minimum speed between 7-11pm on the nbn network) (Min cost $405 if you stay for 1 month including $99 connection charge and $216 modem).

You can then add on personalised services to your Home Broadband plan – like Foxtel Now (from $25/mth) or Kayo (from $25/mth), or a range of accessories and devices like Telstra Smart Wi-Fi™ Boosters (for $5/mth over 24 months, min cost $120).

We’re launching these new plans alongside our improved Telstra TV, too, which you can add to your Home Broadband for just $9/mth over 24 months (min cost $216).

We’ve learned a lot about how our Home Broadband customers use their services over our long history of providing connectivity to Australian homes. For example, on average households with Telstra Home Broadband use just over 200GB of data every month – and this number is on the rise too, up 10 per cent from just three months ago. We know your appetite for data is increasing, and we’ve redesigned our plans to suit your needs.

Here’s another fact we’ve learned: New South Wales uses the most data per household on average overall of any state or territory, but interestingly it’s Queenslanders in the suburb of Upper Coomera on the Gold Coast that consume the most data per household of any postcode – with a whopping 400GB used per month on average! Households in Roxburgh Park in Victoria, South Hedland in Western Australia and Andrews Farm in South Australia aren’t far behind, though, all using over 370GB per month on average.

We’re excited to give our customers more flexibility by simplifying our new Home Broadband plans, and we look forward to giving you the opportunity to add-on the extras you want, when you want them, with the convenience of a single bill.

Introducing a new Telstra TV and no lock-in Home Broadband plans

Things you need to know

nbn:nbn speeds not available on nbn Fixed Wireless. An nbn service can never go faster than the maximum line speed available at your premises.  Speeds vary due to in-premise set-up and wiring. Find out more about speeds on the nbn network with Telstra.

Telstra Smart Modem™ Gen 2: Mobile backup available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is limited to speeds of up to 6Mbps for downloads and 1Mbps for uploads. Actual speeds will vary due to local conditions and content accessed.

Telstra TV®: You need a compatible TV with an HDMI port. A minimum internet speed of 3.5Mbps is recommended. Antenna required to access free-to-air channels in your area. Subscription and data charges apply. A $9.95 delivery fee may apply.

Calls: National calls to standard fixed line numbers excludes some usage such as calls to premium numbers (e.g. 19xx numbers) and 1300 numbers.

Plan changes: Customers can change to another plan within their plan range once a month while the plan range remains available to new Telstra customers.  You may be charged ETCs, or a separate monthly charge if you move from a plan that includes an add-on with a contracted minimum term to one that doesn’t.  Customers cannot move from an in-market plan to an out-of-market one.

Smart Wi-Fi Boosters: Telstra broadband service and Telstra Wi-Fi Modem required. Maximum of four per account. A $9.95 delivery fee may apply.

We’re giving our cable customers faster speeds at no extra cost

Network

Posted on April 23, 2018

2 min read

We know how integral fast broadband is to your life. And that you’re increasingly streaming video to screens big and small throughout the home.

That’s why we’ve just sped up our cable service so our loyal home and small business cable customers get faster speeds at no extra cost.

This has surprised some of you, but we want to let you know it’s the real deal!

What boost can you expect?

If you’re on our standard cable speed tier your maximum download speeds will rise from 30Mbps to a maximum of 50Mbps, while your upload speeds will lift from up to 1Mbps to a maximum of 5Mbps.

And, if you are a customer with a cable speed boost, you will also see your upload speeds lift from 2Mbps to 5Mbps.

The boost for cable customers follows our move last month to upgrade more than 850,000 Telstra home and small business customers to the Standard Plus speed tier at no additional cost.

What do you need to do to get the faster speeds?

Simply switch off your modem for a couple of minutes. And when you switch it back on your new speed profile should be configured.

Thanks for being a Telstra customer and happy streaming, surfing, sharing and downloading.