Working from home office with laptop
Devices | Network |

How we’re helping deliver better in-home Wi-Fi coverage

By Luke Hopewell July 3, 2020

There is more than meets the eye in the Telstra Smart Modem Gen 2. Inside this smart, white box is world-leading connectivity features that can take your home into the future.

Coverage and speed are two of the greatest pain points that disrupt Wi-Fi users the most. Now that we’re all working from home more, having dependable and fast Wi-Fi is super important. That’s why we created the Smart Modem Gen 2 and the Smart Booster Gen 2 to ensure a great home Wi-Fi experience when you need it most.

Today’s connected homes depend on Wi-Fi to deliver a range of services from video calls to online gaming and streaming movies. With all the new connected devices in the home – from TVs right through to security cameras on the edge of the home – we need to make sure that users can connect what matters most quickly, easily and reliably.

We’ve worked hard to make sure that the Smart Modem Gen 2 is one of the most capable home broadband modem around. It’s not only incredibly powerful, but also relentlessly simple to set up.

Telstra Smart Modem

As soon as you take the Smart Modem Gen 2 out of the box, the 4G mobile backup is ready to go. That means you can connect to the internet as soon as you plug the power in, even if your home service hasn’t yet been activated.

As soon as you switch on, you’ll be able to connect to your new wireless network. Smart band-steering means that a single network name can spread around your home, intelligently switching between 2.4GHz and 5GHz when you connect each individual device so you don’t have to fiddle with the settings.

With EasyMesh built-in, you can use our plug-and-play Smart Booster Gen 2 to create an in-home mesh network for whole-of-home coverage if you need a bit more range. The EasyMesh-compatible Smart Modem Gen 2 creates an environment where you can use your devices around the home without having to worry about where you will and won’t get coverage.

Experiencing consistent coverage means your home is ready to connect a whole range of future-devices, including smart appliances, lighting, sensors and entertainment systems. We’ve also built the Smart Modem Gen 2 and the Smart Booster Gen 2 for speed, with speedy 802.11ac and multiple antenna channels for better performance (4×4 MIMO).

Father and daughter using smart home control panel in smart home of the future

To make sure you’re getting the speed you need, our Home Dashboard app can help you find out all sorts of information about your network. And if you do ever need technical support, the Smart Modem 2 has advanced diagnostic tools built-in so we can diagnose your issue faster.

The Smart Modem Gen 2 gives you more than just good coverage and fast Wi-Fi speed: it gives peace of mind for now and into the connected future.

Things you need to know:

The Telstra Smart Modem requires 4G coverage and backup mobile speeds are limited to 12 mbps download and 1 Mbps upload. Acceptable Use Policy applies. Maximum of 4 Smart Boosters per broadband service.

Woman working from home on mobile phone, laptop and coffee
Devices | Network |

How to monitor and optimise your home broadband

By Luke Hopewell June 30, 2020

It can be easy to stuff your modem under your office desk or in a cupboard, but did you know there are some easy ways to get more out of your home Wi-Fi network? Here’s how.

When you sign up as a new Telstra Home Broadband customer, we send you a Smart Modem Gen 2. It’s more than just another stock modem, however: it’s got the goods where it counts.

Monitor your connections

Telstra Smart Modem

Your Smart Modem 2 may just look like an unassuming white box, but on the inside is a whole lot of smarts on what makes technology in your home network tick.

We have a sophisticated yet simple Home Dashboard app that connects to your Smart Modem 2 to show you exactly what’s connected to your network. This includes devices that are currently connected, as well as devices that were previously connected.

This dashboard is great as it allows you to check which devices are connecting to your network so you can identify those you don’t recognise for additional security. You can also check on devices that are performing slowly to identify and troubleshoot them as required.

The dashboard also shows what’s connected to your modem via USB for content sharing or printing purposes, as well as any home phones connected to the Smart Modem 2.

You’ll also get a read on the status of your internet connection, mobile backup and phone status.

Check your coverage

Whole-of-home Wi-Fi coverage is super-important, as it allows you to use a world of smart, connected gadgets all over the house. Knowledge is power, so checking where your Wi-Fi spans to in the home is the first step to mapping your coverage.

The Telstra Smart Home Dashboard app allows you to not only track your home’s devices on your phone, but also allows you to create a “heat map” of your home to see where Wi-Fi signal is the strongest.

If you find that key areas in your home or office aren’t being covered, try our advice for how to get better coverage.

You may also consider getting a Telstra Smart Wi-Fi Booster Gen 2 to ensure your network goes the distance across the whole house.

Lock it down

Man working with laptop on mobile phone at home

More connections often mean a slower network. The Smart Modem 2 is set up to handle a range of devices in your home, but if you start sharing your password with your neighbours, or even have poor security that allows them to connect without a password, you may notice a slower experience. It’s best to keep your network passwords safe and secure for the best experience.

If you do want to share your network with trusted visitors, consider setting up a guest network with tight controls via the Smart Modem 2’s dashboard.

By getting to know your Smart Modem 2 from the inside, you’ll get greater control and customisation out of the network in your home!

Working from the home office
Devices | Network |

How to keep your home office always-on

By Luke Hopewell June 26, 2020

After the pandemic sent non-essential workers into their makeshift home offices, many realised the potential that working from home had to offer. One unintended side-effect of COVID-19 is the realisation that many Australians will now work from home permanently. If you’re one of the lovers of the home office, you might want to take note on how to ensure you’re ‘always-on’ for your new work-from-home future.

Reliability built-in

Telstra Smart Modem

There’s nothing worse than being on a deadline and not being able to connect to your office. It robs you of precious time in your day.

Thanks to the Smart Modem 2’s 4G mobile backup capability, you’ll not only get online sooner, but have peace of mind. The built-in mobile connection automatically kicks in when your fixed service unexpectedly goes down. It’s also easier for our field technicians to diagnose your network if there’s a fault on your connection.

That’s how the Telstra Smart Modem Gen 2 makes sure you’re getting the best of the service you’re paying for. If you ever have any issues with your home broadband experience, our field technicians have one-click access to vital stats on the health of your home network making it faster for our experts to get you back online.

Overall, this means less effort to get set up and online for our customers for a better work-from-home experience.

Ready when you are

One of the most annoying things about signing up for a new internet plan is the waiting. Waiting for technicians; waiting for connectivity, and all the while your work is stacking up.

Telstra fixed broadband customers don’t have to worry about the waiting, and can get connected the day they receive their Smart Modem 2.

The back-up SIM card in the Smart Modem 2 not only keeps you connected when your service goes down, but connects you immediately to our incredible 4G network while we work on getting your fixed broadband line connected in the background.

From our research, we’ve seen that the vast majority of our customers use their service while waiting for the fixed-line to get connected thanks to the awesome 4G capabilities of Smart Modem 2.

Staying secure

When working from a corporate office, the networking hardware you connect to may be quite different from the one you use at home. Before embarking on a more permanent work-from-home setup, check with your employer about the security standards required to ensure you and your business are safe.

We’re already working to make sure that the internet is a safer place to do business, socialise and stay entertained from home. Our Cleaner Pipes initiative works to actively block cyber threats on our network that would compromise the safety of our customers’ personal information, for example.

The right stuff

If you’re struggling to get connected in every room of your house, our Home Dashboard app can help you diagnose areas in need of a boost. With the application of our Gen 2 Smart Wi-Fi Boosters in trouble spots, you can finally get Wi-Fi in those harder to reach areas of your home with a simple set-up procedure. Nifty!

And making sure you’ve got the rest of the gear you need can ensure a comfortable and productive workspace. Ergonomics – how well your workspace is designed – is a key aspect to consider when trying to stay healthy at work. The way you sit and what you’re sitting on can have a lasting impact on your health.

Employers often provide an ergonomic check as part of workplace health and safety programs, so ensuring your home workspace is up to par is important.

We recommend a:

  • Laptop
  • Laptop power cable
  • Laptop stand (if applicable)
  • Keyboard
  • Mouse
  • Headset
  • Headset charger

If you don’t have access to any of the following, we recommend speaking to your business about purchasing these for your home environment, or getting an ergonomics specialist to check in on your environment.

Things you need to know:

Telstra Smart Modem: Mobile backup is available in premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is limited to speeds up to 6Mbps for downloads and 1Mbps for uploads. Actual speeds will vary due to local conditions and content accessed.

Telstra Smart Wi-Fi Boosters Gen 2: Maximum of four per broadband account.

nbn | Telstra News |

Keeping families connected to home broadband when they need it most

By Michael Ackland May 26, 2020

We know many Aussie families are doing it tough at the moment. And we know it’s more important than ever to stay connected to fast, reliable broadband at home. That’s why, with the help of NBN, we’re offering a new affordable home broadband discount for low-income families with school-aged kids.

From 26 May, home broadband customers on Family Tax Benefit Parts A or B will be able to apply for a Telstra nbn connection for $40 per month for the first 12 months* as long as they haven’t had an nbn connection with another provider in the past 3 months. This offer will be available to new and existing Telstra customers.

The package includes a Telstra Smart Modem and 500GB of data per month at 25Mbps down/5Mbps up speeds. These speeds are perfect for everyday use in a small household, browsing the web, email, streaming videos, online learning and checking in with your social networks.

Telstra Smart Modem 2

This plan is normally priced at $75 per month, and the discounted offer represents a longer-term affordable option for families who may be struggling financially. Make sure you apply for the offer before 30 June.

For more information and to apply for this offer, visit our Connected Family Internet Offer.

What you need to know

* The Connected Family Internet Offer is a $35/mth credit for 12 months on the Core Internet plan, which will reduce the monthly price of the Core Internet plan (only) to $40/mth for the first 12 months.  If you change plan, cancel your plan or stop receiving the Centrelink Family Tax Benefit Part A or B concession during the offer period, the credit will be removed from your bill.

Small business woman working from home on desktop computer with daughter on tablet
Telstra News |

Supporting our customers during COVID-19

By Andrew Penn April 14, 2020

As people around Australia increasingly begin working and studying from home or self-isolating as part of the national response to COVID-19, demand for connectivity is rising rapidly. To play our part, Telstra is giving our consumer and small business customers additional data as well as offering unlimited home phone calls to pensioners. We want to help our customers, who find themselves having to work from home, stay connected.

Update: We understand that the situation around COVID-19 is ongoing. As a result, we will be extending many of our consumer offers through to 30 June 2020. Please read below for additional details and eligibility criteria.

From Thursday 19 March we are providing our consumer and small business home broadband customers (ADSL, NBN and Cable) with unlimited data at no additional charge on their plan until 30 June 2020. The data, which will be provided automatically, will help facilitate videoconferencing; voice over Wi-Fi, and cloud connectivity, all important tools when working from home or in isolation.

We are also giving our consumer and small business mobile customers more data. Post-paid customers (both handheld and mobile broadband) can receive an extra 25GB of data on their plan to use in Australia within 30 days to facilitate the need for a more mobile workforce. Post-paid customers can apply for the extra data via our Telstra 24×7 and My Telstra Apps until 30 June 2020 and the data will be available within 24-48 hours.

We are also keeping those experiencing hardship connected. We are offering JobSeeker discounts to eligible customers, and those with a valid eligible Health Care Card or Pensioner Concession Card can take advantage of a new $30/month Value Mobile Offer. You can find more details on these offers on Telstra Exchange.

Eligible pensioners with a Telstra home phone plan will also be able to make unlimited local, national and 13/1300 calls, and calls to Australian mobiles, from their home phone in Australia to make staying in touch with friends and family simpler. This is available from Thursday until the 30 June 2020.

We also have offers available to small business customers, including the ability to hibernate your business.

With data traffic increasing, we are encouraging customers to make use of the self-service tools available on the latest Telstra 24×7 apps for iOS and Android. This allow customers to check account information and pay bills while easing the burden on our call centres.

We are also making it easy for our customers to access more self-serve billing options to cater for the scenario they may have found themselves in via our new online self-service hub.

Via the online hub, Telstra customers can access options including:

  • Entering into a payment plan with Telstra.
  • Entering into an agreement to pay at a later agreed date.
  • Suspending any or all services for up to 90 days, and reconnecting free of charge at the end of that period or beforehand if they’re ready to do so.
  • Downsizing their plan if they can no longer afford the plan they are on.

COVID-19 is a global challenge, we are all affected, and we all need to play our part in the response.

From Telstra’s perspective, an important part of that is ensuring everyone has the tools they need to stay in touch and keep business flowing during this challenging time.

Things you need to know

Telstra’s FairPlay Policy applies to our unlimited broadband offer.

Pre-Paid Max/Extra/Plus/Freedom Anytime/Freedom Unlimited customers: Unused bonus data expires after 28 days and will not rollover.