Cable speed upgrade for customers at no extra cost.
Network |

We’re giving our cable customers faster speeds at no extra cost

By Jana Kotatko April 23, 2018

We know how integral fast broadband is to your life. And that you’re increasingly streaming video to screens big and small throughout the home.

That’s why we’ve just sped up our cable service so our loyal home and small business cable customers get faster speeds at no extra cost.

This has surprised some of you, but we want to let you know it’s the real deal!

What boost can you expect?

If you’re on our standard cable speed tier your maximum download speeds will rise from 30Mbps to a maximum of 50Mbps, while your upload speeds will lift from up to 1Mbps to a maximum of 5Mbps.

And, if you are a customer with a cable speed boost, you will also see your upload speeds lift from 2Mbps to 5Mbps.

The boost for cable customers follows our move last month to upgrade more than 850,000 Telstra home and small business customers to the Standard Plus speed tier at no additional cost.

What do you need to do to get the faster speeds?

Simply switch off your modem for a couple of minutes. And when you switch it back on your new speed profile should be configured.

Thanks for being a Telstra customer and happy streaming, surfing, sharing and downloading.

Small Business |

Connected makers: XM2 Aerial

By Rick Molinsky June 8, 2016

XM2 Aerial are part of a new wave connected Australian innovators. Using drones—often built by them—they shoot breath-taking and world leading aerial footage and photography. This is their story.

Telstra News |

Local Life: King Island

By Michael Patterson February 3, 2016

Our mobile network connects people all across the country. Local Life shares a glimpse into the lives of some of our remotest communities, where the need to connect has never been greater.

Known to locals as ‘The Rock’, King Island sits roughly halfway between Victoria and the North West tip of Tasmania in Bass Strait.

Arguably most famous for its produce including cheese and dairy, beef, lobster and kelp – all of which are exported across the world, including to top chefs – King Island is also a destination for surfers and golfers.

Around 1,800 residents call The Rock home, and they’re passionate about its spectacular, rugged beauty and strong sense of community but they also love being able to connect with the people on the mainland and beyond.

So while it’s not possible to have a baby on King Island (mums-to-be generally go to Burnie in Tasmania or Melbourne), it is possible for family and friends to welcome the new baby into the world over video calls from their smartphones or computers.

As the only network service provider on the island, Telstra helps people on King Island connect to the world around them. People like local fishermen, shearers, beef farmers, journalists, and our own sole Telstra technician, Steve King.

We’ll be sharing some of their stories here over the coming days. So let’ kick off with Jim Cooper.

Steve King – Telstra Technician, King Island

Mark Mathews – Head Chef, Cape Wickham Links

Kathleen Hunter – Editor, King Island Courier

Dwayne Rooke – Deckhand, ‘Even Steven’

Anna Pimenta – Cattle Farmer

Jim Cooper – Deputy Mayor

Investing in regional Australia
Telstra is upgrading the transmission link between King Island and the Tasmanian ‘mainland’ that provides landline phone, internet and 3G mobile communication. The work is due to be finished in June this year, which will mean reduced congestion to ADSL internet services during peak periods – like afternoons and busy holiday periods – and mobile data speeds that are up to twice as fast.

It’s a major upgrade that will help to ensure the King Island community is kept up-to-date with communication technology so they can continue to run their farms, businesses and stay in touch with people.

For Telstra, it’s another step towards our goal to ensure our ‘Network Without Equal’ provides 99 per cent of the Australian population with access to 4G mobile coverage by June 2017.

How To | nbn |

nbn: Your guide to getting connected

By Anthea Roberts July 27, 2015

Whether you have been told the National Broadband Network (nbn) is coming to your area, you already have the nbn and want to connect, or are simply just wanting to understand what all the fuss is about, you are not alone.

Hundreds of thousands of Australians are either in the same boat, or have been, and are now experiencing superfast broadband.

Our tech experts have pulled together three quick pocket guide videos which cover what is the nbn, nbn installation, and why choose Telstra on the nbn, to help you understand all things nbn.

What is the nbn?

nbn installation

Why choose the nbn with Telstra

You can also read the short summary below, join the conversation with other Australians here or have a chat to one of our friendly tech experts in store.

What is the nbn?

The nbn is a new communications network to replace the existing system and give Australian homes super-fast internet and phone access. It’s run by the government-owned nbn but our v experts will be with you every step of the way to help manage the transition.

What it means for you

Entertainment experiences will be richer, video calling easier and connecting to a variety of devices much smoother.

In the future, nbn will also be used to deliver education services, health monitoring and smart metering. Find out more about the advantages of nbn.

What does getting connected involve?

This will differ depending on the technology nbn is rolling out in your area.

For FTTP, they will install an nbn Utility box outside your building, and an nbn Connection box on the inside.

For Fixed Wireless, nbn will install a fixed antenna outside your building, and an nbn Connection box inside.

For FTTB and FTTN, nbn won’t need to install any equipment inside your home or office, as your services will just connect to a wall plate.

Our technician will then install any Telstra equipment you need and set up your services so you get the most from your new connection. View our how to connect section for more details.

People |

Youth loud and clear on the future

By Dr. Hugh Bradlow July 13, 2015

Last week I had the good fortune to talk to about 300+ students as part of a panel discussion at the AISEC event, YouthSpeak. AISEC is a global student-run organisation that is focussed on leadership development for university students. YouthSpeak is their movement to address the challenges that today’s students will face in the future.

The students were highly engaged and clearly passionate about the future of Australia. Here are the four key themes that the youth of today are concerned about:

What sort of a job market are we entering and how can we stay competitive?

The central theme of the panel was whether Australia has become too complacent and needless to say the students were very focussed on what this means for their future employment prospects. The panel (consisting of myself, Nick Wilson of Hewlett Packard and Greg Keith of Grant Thornton) largely agreed that EQ was going to be just as important as IQ in a world where routine tasks were done by machines. For example, in the accounting world, Greg said they are planning on all compliance work being automated within five years.

What will our relationship with Asia look like and how will it impact me?

A topical issue among the students was Australia’s relationship with Asia. A lot of the students were of Asian descent and wanted to know whether that was seen as an advantage in the workforce. Given the nature of the ‘Asian Century and our strengthening ties with neighbouring nations, any connection to Asia, whether through heritage or international work experience was seen as a positive attribute from the panel’s point of view.

Will it be possible to maintain balance?

Students were concerned about work-life balance. They recognised that they needed to be competitive with economies that are clawing their way up but at the same time did not want to give up those aspects of life in Australia that make it so great. A dilemma to which the panel and other professionals could certainly relate.

What is Australia’s appetite for innovation?

The students covered a wide range of topics, but the session ended with a question as to why Australian inventions (such as Wi-Fi, and the Black Box flight recorder, to name a few) were commercialised overseas. I pointed out that at the time of these past inventions, scale and investment were critical as 90 percent of the cost was in getting the completed product to market. Now however, thanks to technology change, these economic barriers to success are falling and I encouraged them that there was no better time than the present to be entrepreneurial and innovative and go after the next great invention.

Based on the discussions and the glint in their eyes, I believe we have a generation of youth who are determined to get out there and make a difference.

Do you agree with their questions?