My Telstra Telstra Plus - Mobile
Tech and Innovation |

Celebrating My Telstra’s first birthday with new security features on the app

By Jenni Barnett March 9, 2021

It’s been 12 months since we launched the My Telstra app and we’ve spent that year adding new features and capabilities to put you in control of your Telstra experience.

Our latest security enhancements are an Aussie telco first and gives you an extra layer of protection from identity theft and scams. Multi-Factor authentication (MFA) leverages the security on your phone to secure your account and personal information. You can now set a Telstra PIN and use finger or face recognition to protect your account.

By updating your app security settings to include MFA a 4-digit Telstra PIN or biometric touch & face ID you can have peace of mind that your personal data is safe. This new ID platform is a global security standard, and we’re leading the way in this space because we know how important it is that your information is secure.

Currently, MFA is used when updating your details in the app, but over the coming months we’ll be extending its functionality to include to identity verification when speaking to one of our support agents – both in person or over the phone.

To set up your Telstra PIN, Face ID or manage your security settings, simply tap on Profile, and select Security setup to get started. It’s easy to enroll and provides peace of mind that your data and information is safe.

A big year

My Telstra app

Today also marks exactly one year since we launched My Telstra, and since then we’ve been working tirelessly to make our self-service app a one stop shop by adding over 70 new features and enhancements in the past 12 months.

A few of the big changes and additions made to My Telstra in the past year:

  • Device locator – no one wants to lose their phone, and device locator helps you make sure that doesn’t happen. Using your data connection and GPS, you can login to your account on another device and find exactly where that bus seat is that your phone fell out onto.
  • The all new look Telstra Plus Digital Membership cardcustomers can access their membership benefits, check their points balance, and browse the Rewards store. Plus, silver and gold members get VIP service when they message us in the app.
  • Customers can now secure their spot in a store queue ahead of their visit. They’ll also be able to track their progress as they move up the line so they can go about their day and get notified when they are ready to be served
  • Enhanced service disruption capability proactively notifying outage updates to customers when there is planned maintenance or a network outage – customers can also keep track of reported faults.

All these updates have been based off your feedback, both directly and from App Store reviews, as we try our best to make My Telstra completely customer first, packed full of the features you’ve asked for.

We’ve even managed to boost our Apple App Store rating from an average of 1.8 stars when we first launched, to 4 stars currently.

So yes, it’s been quite the year with My Telstra, and the next 12 months are only going to be bigger. So please, if you haven’t already, download the My Telstra app on Android and iOS and let us know what you love, what you don’t and where you think anything can be improved. We’re all ears.

Tech and Innovation |

A faster way to queue safely with the My Telstra app

By Jenni Barnett December 9, 2020

We’re always making improvements to the My Telstra app, to give you the best digital experience out there. This month’s updates include a new and smarter way to get served in our stores with digital queueing.

We’re working continually to add new features to the My Telstra app to make it even easier for you to manage your Telstra services – and even nab a few rewards along the way.

Join a Queue: a smarter way to safely queue

Joining a socially-distanced queue is a sign of the times, but with technology we can make the experience in our Telstra Shops convenient and fast. It’s called Join a Store Queue and it’s built into the My Telstra app from December.

You can use the app to join a queue at any participating store, even before you leave the house to ensure maximum efficiency. Join a Store Queue will even allow you to see how many people are ahead of you, providing an estimated wait time for the store of your choice via the app.

Once it’s your turn to be served, a SMS notification will be sent to your phone, and you’ll have 10 minutes to arrive at back in store and see one of our team. To join a store’s queue, simply head to the Get help tab in the app, select ‘join a store’s queue and select from the participating store list.

Making Telstra Plus more rewarding

Haven’t you heard? We’re making it even more rewarding to be a member of Telstra Plus, with new benefits for our members, including a better in-app experience.

Until now, tapping on your Telstra Plus info on the Home Screen, sent you to a simplified view of your Telstra Plus balance. Now you are directed to a redesigned, dynamic dashboard view. Featuring colour, graphics, and illustrations for a much more engaging experience.

Not only does it look much more appealing, it also connects to all things Telstra Plus in the one experience. From the dashboard view you can now:

  • See your tier, points, annual spend to date, and anniversary date
  • Redeem your points for rewards
  • View your points history
  • View the benefits you’re eligible for
  • See exclusive offers and discounts
  • Access VIP service as Gold member and Messaging support as a Silver member

On Silver and Member levels, you’ll also be able to see what you can do to level-up, and what benefits are waiting for you when you do!

And there’s more! This month, our app will also allow you to add on a Telstra Smart Wi-Fi booster to your account for better coverage in more places in your home.

Simply head to the Google Play Store or Apple iOS App Store to update for these and many more new benefits from the My Telstra app.

Devices |

How to download the COVIDSafe app

By Luke Hopewell May 7, 2020

The Australian Government has released the COVIDSafe app to help speed up the process of contacting people exposed to coronavirus (COVID-19). Here’s how to get it on your smartphone.

COVIDSafe app is designed for both Apple and Android devices. The app is quick and easy to set up.

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How to install COVIDSafe

To install this app, your smartphone will need to be on either Android 6.0 or higher or Apple iOS 10 or higher. You will need a Google Play account if you have an Android smartphone or an Apple ID if you are using an Apple iOS device such as an iPhone, in order to download apps.

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If you have an Android device:

  • To run COVIDSafe on Android, you will need a device running Android 6.0 or higher. You can check your version of Android by opening Settings > About Phone > Android Version;
  • Download COVIDSafe from the Google Play Store, or search the store for “COVIDSafe”;
  • Tap ‘Install’;
  • Once installed, tap the COVIDSafe app to open and follow the instructions.

If you have an Apple iOS device:

  • To run COVIDSafe on iOS, you will need a device running iOS 10 and above. You can check your version of iOS by opening Settings > General > About > Version;
  • Download COVIDSafe from the App Store, or search the store for “COVIDSafe”;
  • Tap ‘Install’;
  • Once installed, tap the COVIDSafe app to open and follow the instructions.

‏‏‎ ‎Our Telstra Store staff are willing and able to help you install the COVIDSafe app if you’re experiencing difficulty, free of charge.

For more information on the COVIDSafe app and how it works check the Australian Health Department’s advice page.