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Samsung Galaxy Note10+: our favourite features

Devices

Posted on August 23, 2019

4 min read

You’ve probably heard about the incredible 6.8-inch Cinematic Infinity Display and new super-fast processor, but what else is there to love about the new Samsung Galaxy Note 10+? We went hands on to find out.

Air Gestures

For a decade, Samsung’s Note line has come with an S-Pen sheathed inside the device. It offers incredible handwriting support, as well as a variety of other productivity hacks designed to make your digital life easier.

The Note10+ packs in yet another upgraded S-Pen that transforms your annotation companion into a digital magic wand. With Air Actions, the S-Pen can be used to control your apps with a flick of the wrist. It can skip tracks, control your volume and more inside supported apps.

We love it as it allows you to remotely control your phone in a new and interesting way!

Pro-grade camera(s)

Each smartphone camera is better than the last, and the Note10+ is no exception. Slipping the Note10+ into your pocket is like carrying five cameras with you at all times. The Galaxy Note10+ includes a full kit of lenses on its rear camera – zoom, wide, ultra-wide, and a 3D depth sensor, called DepthVision Camera, that maps the scene in front of you to accurately blur out the background naturally in your photos, so you can shoot like a pro without being a pro. The front-facing camera on the Note10+’s front camera is integrated into its Cinematic Infinity-O display, helping it stretch from corner to corner.

Thanks to the new DepthVision Camera, the bokeh capabilities offered by the Note10+ on both photos and videos allow for incredible in-camera effects that a few short years ago would have cost thousands of dollars and required a proper editing rig to produce. What a time to be alive!

Brilliant battery (and charging!)

The Note range always brings the goods with its power capabilities, and this year is one for the books. The Note10+ has a 4300mAh (typical) battery that keeps you writing, tapping and gaming all day long. (Battery capacity value of a ‘typical’ user. Rated (i.e. minimum) battery capacity value is 4,170 mAh. Actual battery life varies by network environment, features and apps used, frequency of calls and messages, number of times charged, and many other factors. Please see user manual for instructions on how to care for the battery and achieve optimum battery life)

Like cameras, batteries in phones have also been improving year-on-year. Samsung with the Note10+ has gone one better this year, with the addition of seriously fast charging. With support for 45-watt Super-Fast Charging 2.0, 30 minutes of charge should be enough to power you through your day. (Fast charger required for fast charging. 25W charger provided with the device, but 45W charger sold separately)

Making it yours

If you want to get all this goodness for yourself, there’s good news. We’re putting the Galaxy Note10+ and Galaxy Note10+ 5G on sale today in our stores and online.

The Samsung Galaxy Note10+ is available for a monthly device repayment of $70.79 over 24 months or $47.19 over 36 months plus the cost of your month-to-month mobile plan. (Minimum cost from $2898.96 on the $50/mth plan when you stay connected for 24 months and may change if month-to-month plan price changes)

The Samsung Galaxy Note10+ 5G is available for a monthly device repayment of $82.79 over 24 months or $55.19 over 36 months plus the cost of your month-to-month mobile plan. (Minimum cost from $3,186.96 on the $50/mth plan when you stay connected for 24 months and may change if month-to-month plan price changes)

5G device, 4G price offer

From now until 23 September, Telstra customers will be able to take home the Samsung Galaxy Note10+ 5G for the price of the Samsung Galaxy Note10+ when they add to a mobile plan and stay connected for 24 or 36 months. (The discount applies for the term of the device repayment. If you cancel early, the discount does not apply to any amount outstanding)


Things you need to know

5G: Telstra currently offers 5G in selected areas and is progressively rolling it out to other areas. In non-5G coverage areas, you’ll automatically switch to our 4GX/4G or 3G. To find out more about Telstra 5G, check here or ask in store. 

Month-to-Month: If you cancel your service, you will receive a pro rata refund for the remainder of your month. If you have any device, accessory or service add-ons attached to your plan, you will have to pay any remaining amount owing on your next bill.

Bonus mobile data for over a million of our eligible customers

Tech and Innovation T22

Posted on August 8, 2019

3 min read

Running out of mobile data partway through the month might seem like a first world problem, but having to ration your music, video, and podcast streaming, or keeping across the latest from friends and family on social media when you’re on the go can be pretty tough for some.

That’s why we’ve begun giving a number of our mobile customers bonus data, to help keep up with the many new and different ways we all use our phones.

We know this – that’s why in keeping with our T22 strategy to remove pain points for you, we’re giving over a million eligible customers between 15GB and 60GB of extra data per month, so you can do more of what you love without feeling the pressure of reaching your data limit earlier.

We know how easy it is to smash through a gig of data – imagine a day where you’re listening to Spotify while you work, catching up on what your friends are up to on Facebook and Insta, and checking your email – and that’s before you start streaming Netflix on the bus ride home! Tack on a couple of app updates and a Snapchat or two and it all starts to add up.

The way we use our phones and computers is constantly changing, and the things you find you do with your mobile data today might be vastly different than when you signed up for your current mobile plan, as new apps or the extra features of a new phone quickly become everyday habits.

How do I know if I’m eligible for bonus data?

This offer isn’t available to everyone. You’ll know you’re being gifted this bonus data by email or SMS.

We’ll be rolling out this extra data in three phases between now and January – around 150,000 of you have already received the good news, while another 350,000 will from late August, and the rest of our lucky eligible customers will have extra data added later this year.

In case you missed our big news

Announced in June, all of our in-market mobile plans for consumers and small businesses offer no lock-in, the freedom to change your plan once a month, no excess data charges in Australia, and the ability to personalise your plan through add-ons, including 24- and 36-month device repayment options.

Meet Samsung’s new Galaxy Note10 series

Devices

Posted on August 8, 2019

4 min read

Samsung’s newest and most powerful smartphone for 2019 has just been unveiled – the Samsung Galaxy Note10+ and Note10+ 5G combine the latest technology and innovations into a sleek handset with a gorgeous design.

Announced to the world overnight at a glittering event in New York, the Galaxy Note10 brings together the best of Samsung’s design expertise and cutting-edge tech to create the most impressive smartphone we’ve seen all year, with a new super-fast processor and a long list of user-friendly features.

Built around a 6.8-inch Cinematic Infinity-O display that covers nearly the entire front of the device, the Samsung Galaxy Note10+ is a sight to behold. Like every other Note from Samsung, too, the Galaxy Note10+ hides away an intelligent S Pen stylus in its body – and this year, the S Pen is smarter than ever. It’ll respond to your gestures with Air Actions; even when your phone is not in your hands, you can take selfies or videos or control your music or video playback.

The Galaxy Note10+ includes a full kit of lenses on its rear camera – zoom, wide, ultra-wide, and a 3D depth sensor that maps the scene in front of you to accurately blur out the background naturally in your photos, so you can shoot like a pro without being a pro. The Note10+’s front camera is integrated into its Cinematic Infinity-O display, helping it stretch from corner to corner.

Samsung’s Galaxy Note phones are known for their exceptional battery life, and the new Note 10+ is no different. The new phone has a 4300mAh (typical) long-lasting battery*, which should make for all-day power for your tapping and snapping and swiping, but even more impressive is the Galaxy Note 10+’s 45W Super-Fast Charging 2.0 capability**. With a compatible fast charger, you’ll be back at full battery faster than ever.

And, of course, the Samsung Galaxy Note10+ 5G is available with 5G – which means downloading and streaming at fast speeds. We’ve enabled 5G in all major Australian cities, with at least 35 cities around the country on our roadmap for 5G in the next year, and we’re continuing to hit new milestones along the way. We’re proud to add the Galaxy Note10+ 5G to our range of leading 5G devices on Australia’s fastest network.

We’ll have the Samsung Galaxy Note10+ and the Samsung Galaxy Note10+ 5G available in store and online from 23 August, for as little as $47.19 a month on our device repayment option when you stay connected to a month-to-month plan for 24 or 36 months. (Minimum cost from $2898.96 on the $50 plan when you stay connected for 24 months and may change if month-to-month plan price changes). If you pre-order the Galaxy Note10, you’ll also get a pair of AKG N700NC noise cancelling Bluetooth headphones as a gift with your purchase.

As a special offer for our customers, from 8 August to 23 September you will be able to take up the Samsung Galaxy Note10+ 5G for the price of the Samsung Galaxy Note10+ when you stay connected for 24 or 36 months.

For more pre-order and pricing information please visit our Samsung Galaxy Note10+ and Note10+5G product pages.

Things you need to know

Telstra currently offers 5G in select areas and is progressively rolling it out to other areas. In non-5G coverage areas, you’ll enjoy Australia’s fastest average 4G speeds on our extensive 4GX coverage footprint and automatically switch to 3G in areas beyond. Check coverage at telstra.com/coverage.

*Battery value capacity of a ‘typical’ user. Rated (i.e minimum) battery capacity value is 4200mAh. Actual battery life varies by network environment, features and apps used, frequency of calls and messages, number of times charged, and many other factors.

** Fast charger required for fast charging. 25W charger provided with the device, but 45W charger sold separately.

Reinventing lost and found: behind the scenes of the award-winning Telstra Locator

Tech and Innovation Devices

Posted on August 1, 2019

7 min read

When creating a new product from the ground up, its design and functionality are interwoven; form and function are intimately connected. When the Telstra Locator team realised this, they knew they needed to throw out everything they had been working on to that point.

The Telstra Locator tag family

Telstra Locator was designed with a simple goal in mind: to help customers find their things, by attaching a Locator tag to their things and using the Telstra Locator App* to help find them when needed.

Telstra Locator tag

Ring your tag when it’s within range of your smartphone to hear a tone, or use the map on the app to help find things that are far away. So far, Telstra Locator users have found phones, bikes, keys and even dogs who have run away from home during thunderstorms.

The Telstra Locator network helps you find your lost things by giving you an approximate last known location. Within this network, opted-in Telstra 24×7 app users, Telstra Air-enabled payphones and Wi-Fi modems are all helping to search for your lost stuff.

If your keys fall out of your bag, if your phone is dropped on a bus, or your dog runs away at the first sign of thunder, the Telstra Locator app will allow you to tap into this finding network to help you find your things again – safe and sound.

When the Locator team was developing the product with this ultimate goal in mind, they knew they’d run into some challenges.

From the ground up

Telstra Locator design iterations
The first designs of Telstra Locator after the initial design sprint.

When starting this project, the team knew they needed to develop a unique solution that brought together our existing technology assets, as well as creating a new Bluetooth finding network. By doing this, they were able to launch a range of devices that use different radio types to create a unique Australian first. 

After an international search, multiple device assessments and exhaustive market research, the team realised that they couldn’t find an existing product that would fit the ultimate needs of what should bear the Locator name.

Nothing suited the design sprint outcomes, demanding a careful balance across size, battery life, radio performance, safety and privacy requirements. That’s when the team knew Locator was going to be more than a straightforward accessory for Telstra.

Locator was a chance to think and work differently, embracing new Agile methodologies across our business, and to work faster and smarter than ever to design something elegant and essential. The team designed the end-to-end solution for the finding network, new Location of Things platform, application and the Locator tags themselves.

One of those team members was Ali Sadreddini from the IoT Engineering team, who immediately recognised the scale of the gauntlet thrown down.

“Delivering a product with a startup mindset in a company like Telstra was challenging. Bringing together a world-first combination of Bluetooth, Wi-Fi and in the future, Cat M1 technology, Telstra Locator is as unique as the team that built the network, platform, app and device software – all in-house.”

Telstra Locator

Kate Jordan, Product Manager for Locator, agreed, saying that “roadblocks were common” in the project.

“One of the biggest challenges facing our device team and engineers was how to build Locator tags that were small enough to attach to keys, wallets and pets, whilst also having a reasonable battery life. The combination of Bluetooth, Wi-Fi and Cat-M1 technology allowed us to strike this balance,” she said, adding that “slowly, the mindsets of others shifted, and the progression of Telstra Locator continued.”

Over the course of the project, the Locator team designed the physical tags, as well as the front-end Locator app, and engineered how it would all link up with software and cloud infrastructure. The end result of their hard work is a product that can not only achieve its mission, but that has a design to directly inform its function: simple, yet significant.

Simple meets safe

We worked in partnership with Sydney-based Product Designers
LX Group and Industrial Designers Design + Industry, to achieve the iterative development of the Tags. When the first Locator product design prototypes were completed Telstra Locator was, at that time, a small disc that was designed to go everywhere, including places it was never designed to be – like the hands of a child prone to putting things in their mouth, for example.

Telstra Locator parts
The first batch of Telstra Locator Bluetooth Tags in produc

Scott Ho­­well, Senior Product Specialist on Locator and proud father of two, worked with the Locator team to make the product deliver on function while meeting the demanding requirements of his family – including his children’s safety.

“To get to where we are today with Telstra Locator, we had to go through multiple design iterations with our partners to ensure that we were giving the customer what we felt was a safe and also a robust solution,” Howell said, thinking of his own kids. “What we found during our journey was that we had a Bluetooth device that we felt needed to be nice and secure, and to make sure that when we actually got it out into the market, we could have a device that you could feel comfortable using.

“One of the key things we did as a result was to put in a safety locking mechanism on the rear of the device, which enables us to use a physical tool and rotate that to unlock the pin, meaning you can’t open or unlock the device without that special tool. That then reduces the risk of a child getting access to this battery and potentially ingesting it, which was the key concern we had here,” he said.

The addition of a small tool in the Locator kit brought with it a new problem: kids could swallow that instead! To solve this, Howell says that a bit of chemical engineering was called for.

Telstra Locator tag

The team added a step to the manufacturing process of the unlocking tool that would see it coated in a material called denatonium benzoate.

It’s used in a range of products from nail polish through to household chemicals, and it’s the most bitter-tasting chemical compound on the planet. It’s generally employed to stop little people from putting things in their mouths.

Most recently, it was used to stop kids from swallowing the small plastic cartridges used to store Nintendo Switch video games – and moreover, it’s also non-toxic. “If it was to be potentially put into a child’s mouth, it would actually be spit right back out due to its bitter taste,” Howell said.

This extra step was the clincher to meet the safety standards we expect for products we would use and recommend to our own families.

Fashion’s never finished

Telstra Locator app

Even though the first two Telstra Locator tags – Bluetooth and Wi-Fi – are now available in Telstra stores and online, the team still couldn’t sit still. “For an Agile team, a product is never ‘finished’, and the team is continuing to expand the product and improve the customer experience,” product owner Craig Newton says. “Launching Telstra Locator in all stores was the culmination of solving many solid physical, technical and aesthetic challenges, all with our customers at the centre.”

The end result of the hard work is a product that not only achieves its mission but has a design to directly inform its function: simple, yet significant.

The Locator team’s efforts have recently been recognised and rewarded with a 2019 Good Design Award. The Good Design Awards recognise excellence in Australian design, creativity and excellence.

This award represents a significant milestone in the ongoing journey to making Telstra Locator the best finding product in the world.

Telstra Locator Good Design Awards

*Telstra Locator requires a monthly Telstra Locator subscription on your account. Find out more at Telstra.com/locator

Accelerating 5G for Australia and the world

5G

Posted on July 23, 2019

3 min read

When we opened our 5G Innovation Centre on the Gold Coast in 2018, we knew that it would yield a series of exciting developments on the journey to 5G. Today in partnership with our friends at Ericsson, we have yet another exciting milestone on our road to developing Australia’s best 5G technology.

In partnership with Ericsson, we have successfully completed the nation’s first end-to-end 5G standalone call at the 5G Innovation Centre on the Gold Coast. The call was completed via the 3.6GHz spectrum using a forthcoming commercial chipset.

This call via standalone 5G is significant, as it shows our commitment to evolve our mobile technology, just as we did with previous generations.

As 5G technologies are being built around the world in a commercial setting, they can be deployed in two modes. Early commercial 5G developments can be deployed in a “Non-Standalone” mode or NSA. What this means is that these early 5G technologies use the existing 4G technologies to signal between the 5G device and the base station. The 5G devices enjoy the next-generation speeds in 5G coverage areas utilising the 4G/LTE infrastructure.

A “standalone” deployment or SA, uses 5G technology including new 5G signalling between the 5G device, the base station and new standalone network architecture in the core network. The 5G standalone call – as demonstrated at our 5G Innovation Centre last week – is the first step in moving towards a 5G core which will bring flexible network architecture and even lower latency. These enhancements will open up more use cases and opportunities in the future such as industrial automation and control and provide the enablement of new services and applications that we haven’t even thought of yet.

This is yet another achievement in our journey to deliver the country with the best 5G available as we are always testing, evaluating and implementing the latest emerging wireless ecosystem technologies. We’re proud to be leading the way in our deployment of this technology.

To date, we’ve already launched 5G sites in 10 cities areas around Australia, and this will increase to at least 35 cities over the next 12 months.  This includes CBD locations and selected regional centres that over 4 million people live, work or pass through every day.

Making this standalone 5G call through using our commercial 5G technology contributes to our ongoing end to end 5G ecosystem learnings. These learnings allow us to lead in the deployment of the most advanced 5G network architecture solutions.

We’re excited to continue our work to advance the global and local 5G eco-system with innovative partners like Ericsson to pave the way for 5G advancements, and the benefits it will bring all Australians.