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Tag: apps-and-devices

Doubling our 5G device offering


Posted on June 18, 2019

3 min read

When it comes to new devices, we want to spoil you for choice. That’s why we’re expanding the range of 5G-capable devices available. Our existing 5G* devices – the HTC Hub 5G and the Samsung Galaxy S10 5G – will be joined by the new Oppo Reno 5G and the LG V50 ThinQ. Both premium smartphones offer the very latest in camera gear, performance and connectivity.

Oppo Reno 5G

Oppo’s next-generation flagship uses clever tricks and gadgets to prioritise an uninterrupted screen experience. The 6.6-inch OLED display is notchless, meaning that there’s no front-facing camera or sensor gear cluttering up the top of the screen to make for an incredible viewing experience. But don’t worry, it still has an incredible 16-megapixel front-facing camera that pops up from inside the body when you need it.

The Reno 5G also packs in clever gadgets under the screen like an in-glass fingerprint reader, which speeds up the unlocking of the device by over 28%. And of course, it supports 5G.

Make sure you check the coverage maps to see if 5G is available in your area.

LG V50 ThinQ 5G

LG’s first 5G device reimagines how you can use your smartphone by doubling the number of screens on offer.

Out of the box, the V50 packs in a primary 6.4-inch QHD+ OLED FullVision display. In addition, it comes with a dual screen case, which allows you to connect a second 6.2-inch OLED display for double your screen fun.

The dual screen phone folds up into a single, sleek 183-gram device that easily fits in your pocket for entertainment, gaming and productivity on the go. Don’t worry about spoiling the line of your outfit, however: the V50 pops out of its dual-screen case to become a thin, sleek, single screen flagship.

The dual screens work brilliantly for multi-taskers everywhere. Want to watch a YouTube video and play a game at the same time? You got it. Feel like binge-watching your favourite shows while talking to your friends about it? Simple!

LG’s V50 ThinQ is also packing some incredible new speaker and camera tech for the best on-the-go experience you could ask for!

The 5G family

Samsung Galaxy 5G

The Oppo Reno 5G and LG V50 ThinQ join the equally incredible Samsung Galaxy S10 5G and HTC Hub 5G as part of our new 5G device line-up. 5G is no longer just a pipe-dream, with the announcement of our first supported areas for service as well as four brand new devices on sale in just a matter of months. Both the LG V50 ThinQ 5G and the Oppo Reno 5G are available from today. Head into a Telstra Store to see one for yourself, or log onto our website for more information.

*5G is now available in selected areas. To find out more about Telstra 5G, check here or ask in store.

Location nation: stories of lost and found


Posted on June 11, 2019

6 min read

Remember the last time you lost your keys, phone, or even your dog? Since we launched Telstra Locator, we’ve been hearing some awesome stories of lost and found.

With a Telstra Locator Subscription, finding lost items can be easy. Simply attach a Telstra Locator Tag to your things and use the Telstra Locator App to help find them. Ring your tag when it’s near and use the map when it’s far away. 

Here’s how it helped Summer, Chris and Kate. 

The Escape Artist 

I’m Summer, a 12-year old Maltese-Cavalier, and my fur parents gave me a Telstra Locator Wi-Fi Tag to wear on my collar. 

Even at my age, I’m one active woofer. I play (and win) soccer with my younger brothers, and love heading for long walks with my family (I’m much faster than them). But I do have a secret shame. When a thunderstorm hits, I get a little scared. Okay, very scared. So scared that I just have to run, out of the gate and as far as I can get. One time I ran and ran, across roads, parks and housing estates. I ran five kilometres before my parents found me after driving around and around to track me down.

That was before I got my new collar and Telstra Locator. 

Now when I run away, Telstra Locator can help my parents can find me faster than before. In fact, with a Wi-Fi home zone set up on the app, they get a notification if I have been detected a certain distance away from our house. And before I know it, I’m back home in my favourite spot on the couch with my family. 

The Good Samaritan

I’m Chris and have a Telstra Locator Bluetooth Tag on my house and car keys. 

A few weeks ago, that little tag saved me a whole lot of trouble. I was on my way home from work, got off the train, went to jump in my car and the thought hit me. Where are my keys? Not in my pockets, not in my bag. Sometime after leaving my car that morning I’d dropped them. But I stayed calm, phoned for a pick-up and used my Telstra Locator App to mark the keys as lost. That way I knew if someone in Telstra Locator Bluetooth Community walked by my keys, I’d be notified by the app. 

And sure enough, they did. A Telstra 24×7 App user who was part of the Telstra Locator Bluetooth Community walked by my keys, which sent a notification to my phone. Later on, a second location update showed that the keys had moved to the local police station. Little did I know, the first notification was from a Good Samaritan who took my keys and handed them in, and the second was them being received by the police. 

I went to the station picked up my keys, and now I’m back behind the wheel thanks to the kindness of a stranger. 

Phone home 

I’m Kate and I have my Telstra Locator Subscription connected to not just my tags, but my smartphone and tablet.  

Last month I was heading home on the bus when my mobile fell out of my bag and in between the seat. Unknowingly, I got off the bus without my precious phone. I quickly realised what had happened when the music through my wireless earbuds suddenly stuttered and disconnected as the bus drove my phone out of range. 

I rushed home and used my tablet to login to the Telstra Locator App. Sure enough, my mobile was doing the loop around Bondi, stopping every few metres to pick up and drop off passengers.  

Instead of chasing the bus, I decided to make myself a cup of tea and simply wait for the service to loop back around the neighbourhood. I could see the updated location of my smartphone every few minutes on the app, as my phone was reporting its location to the app. As the bus began to approach my stop, I went outside, flagged down the driver who had been handed my phone and it was waiting for me.

How does it work? 

Telstra Locator is a subscription-based finding service that helps you find the things you need and love the most – from keys and bags to bikes, pets and even business assets like tools and vehicles. By attaching a Telstra Locator Tag to your possessions, you can use the Telstra Locator App to help find them if they go missing, simply by “ringing” your tag when it’s near, and use the app’s map when it’s not. You can also locate compatible smartphones and tablets from the app. 

Telstra Locator has different tag types, and each tag is designed for different things. The small and lightweight Telstra Locator Bluetooth Tag is ideal for keys, backpacks and laptop bags. While the Telstra Locator Wi-Fi Tag is perfect for pets, bikes, toolboxes and trailers. 

Each Telstra Locator Tag connects to one or a combination of Telstra’s networks. This includes parts of the Telstra Air Wi-Fi Network and the Telstra Bluetooth® Locator Community – a community of Telstra Locator and Telstra 24×7 App users who have opted-in to help other customers find misplaced items in a secure and anonymous way, plus more than 4,000 Telstra Payphones and Telstra Air Public Hotspots.  How do I get started? 

How do I get started? 

A month-to-month Telstra Locator Subscription is $10 per month, and you can cancel any time. New subscribers receive a free Telstra Locator Starter Kit, which includes x2 Telstra Locator Bluetooth Tags and x1 Telstra Locator Wi-Fi Tag. Each subscription lets you locate up to 20 tags and compatible iOS and Android devices. Additional tags and accessories are available to purchase.  

Visit a Telstra store for a demonstration on how Telstra Locator works, or explore more at

LG’s dual-screen LG V50 ThinQ 5G lands in Australia


Posted on June 7, 2019

3 min read

The dual screen pipe dream is finally a reality! We went hands-on with LG’s newest smartphone, which not only packs in speedy 5G capabilities, but a folding dual-screen design to make your multi-tasking dreams come true.

It’s called the LG V50 ThinQ™ 5G, and it’s the first 5G smartphone to come out of LG. The V50 ThinQ has a brand new camera, speaker and performance gear aplenty, but the real party piece is its screens. That’s right: both of them.

LG V50 ThinQ 5G in both single and dual screen modes

Out of the box, the V50 packs in a primary 6.4-inch QHD+ OLED FullVision display. In addition, it comes with a dual screen case, which allows you to connect a second 6.2-inch OLED display for double your screen fun. The dual screen phone folds up into a single, sleek 183-gram device that easily fits in your pocket for entertainment, gaming and productivity on the go. Don’t worry about spoiling the line of your outfit, however: the V50 pops out of its dual-screen case to become a thin, sleek, single screen flagship.

The two screens work together to provide true multi-tasking to users on the go. Speaking at the Australian launch event, Angus Jones, LG Australia’s Marketing GM said that he’d spoken to a number of customers about their use cases.

One ride-sharing driver said he’d be able to use two transport platforms at once with the phone in order to score more passengers throughout his shift. Another said they’d be able to use the device as a way to watch movies on the train whilst simultaneously checking emails and social networks.

We got a look at how the dual screen tech works as a virtual game controller for everything from the pre-loaded Fortnite to Sonic the Hedgehog.

Multi-tasking with the LG V50 ThinQ

Powering the new flagship is the Snapdragon 855 processor with 6GB of RAM. Onboard storage is a tidy 128GB and those wanting more will welcome support for microSD cards up to a whopping 2TB. All that is figuratively cool, but keeping the tech literally cool requires a bit of know-how. That’s why LG has also fitted the handset with a heat dissipation system to keep the internal temps low and the device ticking over efficiently, even when playing mobile games over Telstra’s 5G network*.

And those after great sound needn’t want for a thing with the new LG – with stereo boombox speakers tuned by Meridian and an incredible DAC for audiophiles when plugging in headphones – a first on a smartphone.

The LG V50 ThinQ™ 5G goes on sale through Telstra from 11 June. Stay tuned to Telstra Exchange for an in-depth look at the handset ahead of launch day!

*5G is now available in selected areas. To find out more about Telstra 5G, check here or ask in store.

Oppo Reno 5G smashes speed test at Australian launch


Posted on May 31, 2019

3 min read

Last night in Sydney, Oppo launched its awesome new Reno 5G smartphone at an event in our Customer Innovation Centre (CIC). The event, attended by technology media and analysts, gave Aussies the first look at the awesome new Reno and its capabilities, with a 5G speed test that reached over 1900 Mbps down.

The Reno 5G checks all the boxes for a next-generation flagship, centred around incredible camera and processing power, along with exceptional display and gaming credentials. The Oppo Reno 5G is powered by a Qualcomm Snapdragon 855 processor underneath a huge 6.6-inch OLED display. Oppo has prioritised the display, meaning that the screen-to-body ratio is up to an incredible 93.1 per cent.

The camera also represents a great leap forward for smartphones, with a tri-lens rear camera setup that features a 48MP primary lens; a 13MP periscope telephoto lens and an 8MP wide-angle lens, all pointed at a Sony image sensor for incredible day, night and zoom photography, and 4K 60fps video recording. Around the front, a pop-up camera concealed within the handset produces wide-angle 18MP selfies, allowing the display to stay “notchless”.

The Oppo also prioritises gaming performance in its new flagship. It’s packing what Oppo is calling ‘Hyper Boost 2.0’, which speeds up display, system and app performance for faster results in-game. To top it all off, sound performance is crystal clear thanks to Dolby Atmos support. All of that is kept ticking for longer with a 4065mAh battery.

Oppo demonstrated the power of its new smartphone last night at Telstra’s Sydney CIC with a speed test that which achieved a download speed of 1942 Mbps on our 5G network, drawing gasps from the assembled crowd. And it wasn’t a one-off, either. We speed tested the Reno over and over and continue to achieve speeds over 1900 Mbps down, while being wowed by the screen and sleek design of the new device. (It is worth noting that the speed was achieved under test conditions and actual speeds in the real world will be slower.)

Oppo’s Managing Director Michael Tran said at last night’s event that the Reno 5G is the result of four years of R&D into 5G and its potential. Oppo’s 5G research shows that the new networking technology represents significant opportunity for consumer and business users, with the potential for greater collaboration and interactivity. Oppo’s research also showed that 5G had potential application for cutting-edge tech like driverless cars thanks to low latency and fast speeds. It’s continuing its research into 5G post-Reno launch.

Oppo announced that the Reno will be available for pre-order from today, and for a limited time come with a free pair of Bose QuietComfort 35 headphones (normally valued at $499.95). The Reno 5G goes on sale from 11 June, and at launch comes with a pair of Bose SoundSport Free Wireless Earphones (normally valued at $299.95), also for a limited time.

We’ll bring you a closer look at the Reno 5G in the coming weeks! Stay tuned for more.

5G is only available in selected areas. Telstra is progressively rolling out 5G. To find out more about Telstra 5G, check here or ask in store.

Australia’s first 5G phone is on the way


Posted on May 22, 2019

3 min read

In less than one week, we will mark a significant moment in our efforts to bring a brilliant connected future to all Australians. In a landmark partnership with Samsung, we will bring the first 5G-enabled smartphone to Australia and our stores – the Samsung Galaxy S10 5G – on 28 May.

This will be a game-changing moment for our customers, and one we have not seen in nearly a decade. It has been eight years since Telstra launched 4G in Australia and more than seven since our first 4G smartphone. This time though, the possibilities opened up by the leap to a new “G” is going to be bigger and more profound than we’ve ever seen in the past.

Australia’s first 5G phone is on the way - Samsung Galaxy S10 5G

The potential to download fast, stream video with less buffering, or to have the edge over your friends when online gaming on the go are just the start of what will be possible with 5G. It is worth emphasising that the Galaxy S10 5G will combine together our 5G and 4GX to provide customers the best possible mobile speeds wherever 5G is available and Australia’s fastest average 4G speeds in 4GX coverage areas elsewhere. Our 5G technology is now available in select areas across the country and is continuing to expand.

As it continues to develop, the potential of 5G’s fast speeds and lower latency will transform the way we live and work through a host of new innovations that require fast connectivity and more capacity.

Australia’s first 5G phone is on the way - Samsung Galaxy S10 5G

It’s not just the network capability you’ll have in your hand with the Galaxy S10 5G.

Australia’s first 4G smartphone was released in 2012 with a 4.5-inch screen, 8-megapixel camera, and ran Android 2.3. The Samsung Galaxy S10 5G has a supremely detailed and colourful 6.7-inch Cinematic Dynamic AMOLED display, runs the latest Android software, a bigger and faster charging battery and an incredible six-lens pro-grade camera setup, including new 3D depth technology, to capture stunning shots at every angle.

Australia’s first 5G phone is on the way - Samsung Galaxy S10 5G

We’ll be bringing the Galaxy S10 5G to our stores in a telco exclusive partnership with Samsung from 28 May, before any other Australian mobile operator. Customers who purchased a Samsung Galaxy S10+ through Telstra during the eligibility period earlier this year will be able to take advantage of our special upgrade offer, which allows them to trade in their S10+ for the new S10 5G at no extra cost on their existing plans, from 28 May.

We are proud to partner with Samsung to mark this moment in time, and to bring the Galaxy S10 5G to Australia as our first 5G-enabled smartphone and to be the first to offer it to our customers. We cannot wait to see all of the possibilities that 5G will bring to life, and we are excited to be on the journey with you.

Telstra currently offers 5G in select areas and is progressively rolling it out to other areas. In non-5G coverage areas, you’ll automatically switch to our 4GX/4G or 3G. Check coverage at