Tech and Innovation | Telstra News |

Find your lost devices with the updated My Telstra app

By Jenni Barnett September 10, 2020

We’re always busy adding great new features to the My Telstra app. This month we’ve added something you’ll really like: a Device Locator that allows you to find your phone when it wanders off!

The new Device Locator function allows you to track down any registered Telstra iOS and Android mobile phone, or even a SIM-enabled tablet.

When activated, the Device Locator places a pin on your map marking your device’s last known location. That means you’ll be able to find it fast.

Device Locator will also have advanced features in the future, with the ability to play a sound on your device to help you track it down faster, even when you drop it in-between the couch cushions! The Device Locator will also allow you in the future to put a message on the screen, so a Good Samaritan can return it when it turns up. Just one more way we’re making your life easier with the My Telstra app!

Speaking of making life more convenient, eligible customers are now able to manage their eSIM directly from their device using the My Telstra app.  eSIM is a digital SIM card, which opens up the opportunity for you to have multiple phone numbers on one device. That’s right, no more carrying two phones. You can have work and personal numbers on one device and manage those numbers easily from the app.

Alongside these updates, you’ll now be able to view your 5G network access trial in the service summary screen in the app. In the future, you’ll also be able to check for 5G service coverage in your area in My Telstra. 5G is the next generation of mobile technology and has the potential to transform the way we live and work.

The 5G network access trial is available on selected plans so everyone with a compatible device has the opportunity to try 5G when in a 5G coverage area.

Keen to give 5G a go?* Upgrade to our new plans before 30 September.

The app will also help you stay on top of your bills, with more personalised push notifications. This feature will send customer in-app notifications to ensure you know when a bill is due.

You can download the My Telstra app for both Apple and Android devices, making it easy to view your services and bills and to make payments on the go.

Things you need to know

Existing Telstra 24×7 app users may need to manually upgrade their app by searching My Telstra in their app store, then tapping update.

*Only available in 5G coverage areas with compatible devices. Check our coverage maps online for more information.

Man on mobile phone and working on his laptop computer
Tech and Innovation | Telstra News |

Get eSIM in a snap with our network world-first

By Andrew Stormont September 1, 2020

We’re all about making life more convenient. That’s why we’re embarking on what we believe to be a digital world-first that will soon allow our customers to manage their own eSIMs easier than ever.

What is eSIM?

An “embedded SIM” (eSIM) is regarded as a SIM card that cannot be physically removed from a device, it is rewritable and it is significantly smaller than the plastic SIM card. eSIM opens up new opportunities such as the ability for you to have two active phone numbers on a single device, one number for work, the other for home. Today, this is only possible if you carry two phones or have a dual physical SIM phone. eSIM brings greater security as it cannot be physically removed from a device and due to its size, devices can be smaller, be more dust and waterproof.

Get eSIM in a snap with our network world-first

Part of our T22 modernisation plan is a focus on creating awesome digital experiences for our customers. At the heart of that mission is the pursuit of making life easier when you need to get stuff done.

Currently, moving from a physical SIM card to an eSIM or moving your mobile service to an eSIM in another device is a simple process, but one that is slowed down by having to visit a store or have an eSIM activation card shipped to your address. A job that takes a matter of days or a special trip to a store, and we know we can do better.

From today, eligible customers will be able to activate pre-paid and manage their eSIM directly from their device using the My Telstra app. The process takes less than two minutes. No more waiting around for eSIM activation card to be sent through the post or having to travel to see someone face-to-face.

These latest updates will support all existing eligible iPhones, iPads and Android devices that are eSIM compatible.

We’re excited to make eSIM accessible to more people more conveniently, in what is set to be a world-first for a telco offering digital eSIM capabilities.

Enabling eSIM availability in the My Telstra app is key to providing customers with a better, more digital self-service experience.

Samsung Note20 Ultra 5G
Devices | Tech and Innovation |

Hands-on with the Samsung Note20 Ultra 5G: the work-hard/play-hard superphone

By Luke Hopewell August 21, 2020

The Samsung Note20 range has landed, and this year it’s all about 5G, with every model powered by our incredible network. We’ve got our hands on the Note20 Ultra 5G, and after putting it through its paces, we’re seriously impressed. Here’s what we love.

The S Pen is mightier than the sword…

You know what it is, but you’ve never experienced it like this before. The latest S Pen on the Note20 Ultra 5G features everything you loved about previous models, and then some.

Simply click it out from its resting place inside the device and you’re greeted with a range of productivity and creativity apps designed to take you to the next level.

Popping out the S Pen with the screen off jumps you right into the Screen-Off Memo app for quick notations, or for those more detailed annotations, Screen Write allows you to quickly jot notes on a screenshot or photo.

Two really cool features of the new S Pen we love are both the ability to write notes and convert them into text that syncs to your PC, and the ability to Audio Bookmark, which lines up your notes with your audio recordings for easy meeting or class reference notes.

The S-Pen also works as a Bluetooth remote, complete with gestures for helping you navigate your device and even trigger the camera shutter from up to 10 metres away. Nifty.

Pair all that with the new fast refresh rate screen, the Note20 Ultra’s writing and drawing experience is smoother than ever, making it feel less like a gadget and more like a truly elegant pen.

…but if you’re into swords, the gaming performance is incredible…

It takes a lot of grunt to run a mobile gaming rig, and the Note20 Ultra won’t break a sweat when running your games at top performance. It’s designed for great games anywhere they happen.

The Note20 Ultra 5G gives you the fastest processor ever in a Galaxy device and up to 12GB of RAM for PC power in your pocket. All that good gear is powered by a 4500mAh battery to keep you gaming when the competition scrambles for the power outlets.

Plus, the edge-to-edge Dynamic AMOLED 2X Infinity-0 Display pushes out bright, crisp and vivid graphics for all your viewing needs.

And with Wi-Fi 6, a Wi-Fi Optimiser and our incredible 5G capabilities, you’ll always have the speed you need to play at your best.

…and the camera combo is mind-blowing…

Samsung has spent 2020 bringing the wow with its cameras, and the Note20 Ultra 5G takes great gear and makes it even better.

With a total of three cameras on the Note20 Ultra, you have a bagful of professional-grade lenses ready to go. There’s a 12-megapixel Ultra Wide Camera, 12-megapixel Telephoto Camera (with 50x zoom for truly incredible results), and a whopping 108-megapixel Wide-angle camera to capture scenes in eye-popping detail.

All that is backed up by a new laser autofocus sensor system for the rear cameras, producing sharp shots when it counts.

These cameras work together to produce stunning images, but the real stunner comes in the form of Pro-Grade Video. 8K video to be precise, giving you a camera that’s set to produce stunning images for now and into the next generation of screens. It also goes beyond pro-grade resolution, also packing pro-grade tools and effects in the revamped camera app so you can make something truly cinematic with nothing but your smartphone.

And don’t forget about the 10-megapixel Selfie Camera on the front of the device to keep you looking your best.

…all powered by Australia’s best 5G!

Every Samsung Note20 device in this year’s range is powered by our incredible 5G capabilities. We’ve got Australia’s best 5G and you’ll feel the power in your hands with the new Note20 5G and Note20 Ultra 5G.

We continue to roll out Australia’s best 5G to more and more cities and regional centres, and the Galaxy S20 Ultra is built to access the incredible speeds our network has to offer.

The possibilities 5G* offers are extensive. Its potential to deliver high speeds and low latency can enable not only fast download speeds for our customers, but also unlocks capacity for thousands of new devices working together on our network.

Check our coverage maps to find out more about 5G near you.

Availability

This great new range of gear is game-changing, and we’re excited to carry them.

From today, we’ll be stocking:

MRO 24-months
Samsung Galaxy Note20 5G 256GB   $68.70 (min. cost $1649 over 24 months plus chosen plan costs)
Samsung Galaxy Note20 Ultra 5G 256GB  $83.29 (min. cost $1999 over 24 months plus chosen plan costs)

The Samsung Note20 5G and Note20 Ultra 5G are available from 9am, 21 August 2020.

The range will be available on a 24-month payment term and as an add-on to our month-to-month plans.

To find out more, check out our hands-on video above.

Netgear Orbi 4GX Router with “Satellite”
Devices | Network | Tech and Innovation |

Internet made easy with the Netgear Orbi 4GX Router with Satellite

By Andrew Stormont August 5, 2020

Getting great internet shouldn’t be difficult, nor should it take an age to get online. That’s why we’re excited to exclusively carry the new Netgear Orbi 4GX Router with Satellite mesh Wi-Fi system for great mobile broadband internet in the home, office or anywhere you get good coverage on the Telstra mobile network.

Fast connections, delivered even faster

Netgear Orbi 4GX Router with “Satellite”

The best part about the Orbi 4GX router is how fast you can get online. Just plug it in, connect and you’re ready to go.

The Orbi is an 802.11ac Wi-Fi modem/router that runs on our mobile network. It can keep up to 30 Wi-Fi devices connected at once, meaning it’s great for your family home, office or smart home.

Because the new Orbi router runs on our awesome 4GX network, in 4GX coverage areas, it will give you access to typical download of 5 to 300Mbps. Actual speeds will, however, vary for reasons like location, distance from base stations, terrain, user numbers, hardware/software configuration, download source and upload destination.

The Orbi provides extended Wi-Fi coverage around the home thanks to the bundled satellite, and includes Wi-Fi 802.11ac for faster high-quality Wi-Fi, ideal for streaming video, and high speed data transfer.

More Wi-Fi in more places

Netgear Orbi 4GX Router with “Satellite”

It’s called the Orbi’s “satellite”, and it uses mesh networking to boost the range of the Wi-Fi network around your home. Thanks to the satellite mesh network, you’ll have up to 280-square metres of Wi-Fi coverage.

And you don’t have to worry about switching between different networks, either: the router and satellite work together to create a single Wi-Fi network, to keep it simple.

That means you can move around a home, an office or confidant, with greater access to the speed you need to get things done and stay entertained and informed.

The Orbi supports high-speed data transfer; up to 4K streaming, and also powers great gaming experiences, and with the power of Telstra’s 4GX network.

Easier control over what matters

Netgear Orbi 4GX Router with “Satellite”

The Orbi 4GX router with Satellite is a great way to be online if you’re someone who wants set-and-forget connectivity. But if you’re looking to take more control of your home internet, Orbi makes it easy.

Following the quick set-up, your settings can be controlled via the Orbi smartphone app for iPhone, iPad and Android devices. It allows you to see a list of connected devices, control their individual access to the internet, create a network for guests and more.

It even supports commands via Amazon Alexa and Google Assistant to make controlling it even easier.

Netgear also offers a range of safety features compatible with the Orbi 4GX router, including a basic version of the Circle Smart Parenting app. You can also add a subscription, that gives you access to filters, history and access pause functionality for every member of the family. The product comes with a one-month free trial of additional security protection software that defends against online threats.

Availability

The Orbi 4GX router is an incredible mobile broadband solution, and we’re thrilled to be bringing it to our customers from today.

You can get the Orbi 4GX Router with Satellite on these selected plans.

Head into a Telstra Store or see our website for more information.

Things you need to know:

4GX: The Telstra Mobile Network offers 4GX in all capital CBDs and selected suburban and regional areas and is progressively rolling out to more places. In other coverage areas around Australia, you’ll automatically switch to our fastest available 4G or 3G. Check coverage at telstra.com/coverage.

Typical download speeds in 4GX areas are 5 -300Mbps with category 16 devices, 5-200Mbps with category 11 devices, 5-150Mbps with category 9 devices, 2-100Mbps with category 6 devices, and 2-75Mbps with category 4 devices. Outside 4GX areas, you will switch to our fastest available 4G or 3G speeds. Speeds vary for reasons like location, distance from base stations, terrain, user numbers, hardware/software configuration, download source and upload destination.

Using broadband and Wi-Fi for working, learning and listening to music at home
nbn | Network | Tech and Innovation |

How we worked with the CSIRO to guarantee whole-of-home Wi-Fi coverage for you

By Bernhard Severin July 22, 2020

We’re on a crusade to make your home internet experience better. From the front door to the back porch, we want to ensure that your home broadband is more reliable than it has ever been before thanks to our Smart Modem and our Smart Wi-Fi Booster. So when developing our new Wi-Fi coverage guarantee, we went straight to the team linked to the invention of Wi-Fi: Australia’s CSIRO. Here’s how we worked with them.

From the lab to the lounge room

Wi-Fi performance is usually tested in a laboratory environment and for a long time, Telstra has been testing the Wi-Fi performance of our modems in our own sophisticated test lab.

This has served us well and has helped us to develop some of the most advanced Wi-Fi solutions available to customers, however it’s a highly technical and sometimes theoretical approach, which attempts to simulate the customer experience and we have increasingly felt that it doesn’t replicate what our customers are doing at home and how they use their Wi-Fi devices while going about their typical home activities. We felt we were missing out.

Whilst we needed to continue the testing in the lab, we decided to also move Wi-Fi performance testing out of the lab and into the home, to be more representative of our customers’ behaviours and also give us the information we needed to develop our whole-of-home coverage guarantee.

In our first attempt at getting closer to the customer, we worked with a third-party to test in a dedicated overseas test house, completing more than 8,000 individual test measurements.

This gave us great insights about our Wi-Fi highlighting some challenges and areas where we could do better. But we still felt the results were too technical, too removed from customers and we decided we needed to test Wi-Fi in Australian conditions, in a typical customer home, in order to truly understand what our customers are going through.

Welcome home

To ensure our Wi-Fi equipment works as well inside the home as it does in the lab, we had to first get a home to test it in. That’s why, right now in Western Sydney and away from any possible interference, we’re rooming with our friends at CSIRO’s Data61 division in a six-bedroom home in which we can make our Wi-Fi promises real for customers.

When you move into a new home, you bring with you all your stuff to make new treasured memories. When we moved into a new home with the CSIRO, we brought trunks and trunks worth of gear. Laptops; tablets, mobile phones; Telstra’s Smart Modem and Smart Wi-Fi Boosters; routers; antennae; other vital measurement gear, and a whole team of experts to use it all. We even brought with us a little robot that had the sole task of roaming the test house 24 hours a day for weeks to measure the Wi-Fi signal in every single corner of the residence to ensure we could guarantee whole-of-home Wi-Fi. And he’s not even the hardest-working member of the team!

For more than six months, our team worked with the CSIRO team to measure and improve the performance of our devices.

We began testing real-life customer scenarios to understand the challenges that our customers face. We tested the impacts of the walls in the house on Wi-Fi strength and how interference from common household items such as microwaves, baby monitors, fridges and other Wi-Fi devices such as mobile phones could stop our customers from using their Wi-Fi the way they want to.

We tested the performance of Wi-Fi across multiple rooms to understand the performance when gaming, for home office setups and when using Wi-Fi devices in outdoor areas such as the garage and other outdoor areas.

Through these tests, we were looking to collect performance metrics like radio signal strength over various distance; down/upload speeds in different rooms using single and multiple devices and a wide range of other important real-world metrics.

It was important to make sure that our Smart Modem and Smart Wi-Fi Boosters work in real homes for real customers and to make sure we have measured this correctly. We had the test certified by the experts who helped build Wi-Fi for the world.

Feeling the heat(map)

The team determined the Wi-Fi quality by performing multiple tests under different scenarios again and again and again as represented in the heatmaps below.

The ultimate goal was to ensure customers could get wall-to-wall Wi-Fi and use all of their devices everywhere in their home the way they wanted to – the heatmaps we created helped us to make sure we delivered on that promise.

When our customers get Telstra’s Smart Modem delivered, they will most likely have to install it in the place NBN Co installed their point of connection, e.g. their phone socket. In our test house, our Smart Modem was connected in the bedroom at the far end of the house and for Wi-Fi to reach the other side it had to go approximately 26 metres and get through a number of walls made from plasterboard, single and double brick which all reduced the Wi-Fi signal.

As you can see from the initial test on the left in the below image, that’s exactly what happened.

Although the modem was able to provide a Wi-Fi signal to the other side of the house, the speed and coverage dropped the further away from the modem we tested.

When we connected the Smart Wi-Fi Booster Gen 2 and extended the Wi-Fi signal by establishing a Wi-Fi mesh network, the coverage went from three bedrooms to six in a matter of minutes, with more than an incredible 100Mbps throughput across the house, as you can see in the below image on the right.

The Telstra Smart Wi-Fi™ Booster Gen 2 is a wireless booster for your Telstra home Wi-Fi network, and it’s one of the first in the world to be certified against a new wireless technology standard that’s scalable, more efficient and more suited to houses of all sizes – it’s called Wi-Fi EasyMesh™.

With a simple two-step setup, the Smart Wi-Fi Booster Gen 2 connects automatically with your Smart Modem Gen 2 to boost your network around the home.

Better Wi-Fi, guaranteed

Thanks to our work with CSIRO Data61, we’re now able to guarantee whole-of-home Wi-Fi for our customers.

The new add-on gives customers our Smart Wi-Fi Booster (Gen 2) for just $12 per month over 24 months (or you can purchase it for $288 outright). The Smart Wi-Fi Booster (Gen 2) pairs with our Smart Modem to improve a customer’s Wi-Fi speed and coverage.

Telstra Smart Wi-Fi Booster

We’re serious about promising consistent Wi-Fi coverage, from the back porch to the front door and everywhere in-between. That’s why if our customers still don’t have reliable coverage in every room after 30 days, they can cancel their Smart Wi-Fi Booster repayments with no further charges and receive a one-month credit.

We want Australians to understand that not all nbn providers are created equal.

With the industry focused on nbn connectivity, we’re striving to deliver the best experience on that connectivity. When compared to other service providers, only we can guarantee wall-to-wall Wi-Fi coverage.

We’re proud to have worked closely with the CSIRO team linked to the invention of Wi-Fi. Their work changed the world, and to partner closely with them is a scientific thrill. The Data61 team worked with us to build the testing environment, to endorse the overall testing methodology and to develop the test plan, including conducting applied research using wireless technology such as software-defined radio, advanced signal processing, and multi-antenna technologies.

We feel privileged to be able to walk in the shoes of our customers in our Wi-Fi test house and believe we are the only ISP in Australia that has a dedicated Wi-Fi test house.

We are continuing to work with Data61, using the test house for Wi-Fi device testing to further understand the challenges our customers face, including the growing number of connected devices in the home, as well as the increasing expectations of Wi-Fi performance as more and more of us rely on our home networks for work, school and entertainment.

Things you need to know
nbn™ network customers only.
Maximum 4 boosters per service.
If you cancel, any additional boosters provided to you free of charge must be returned within 14 days. $200 non-return fee applies.