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Tag: apps-and-devices

Wave hello to the Google Pixel 4


Posted on October 16, 2019

4 min read

Google took the covers off its long-hyped Pixel 4 and Pixel 4 XL overnight. The new Pixel 4 range is packed with incredible features that will change the way you use a phone – the Google way – all wrapped up in an awesome new design.

Google wants the Pixel 4 and Pixel 4 XL to unify all the incredible technology and software it has to offer in a single device. From an incredible camera system, motion control capabilities and a host of new features, the Pixel 4 range is designed to make your life smarter and easier all at once.

Hands-free control

The Google Pixel 4 and Pixel 4 XL both feature an awesome new feature that allows you to use your phone with just a wave of your hand[1].

With Motion Sense, you’ll be able to skip songs, snooze alarms and silence calls just by waving your hand over the device.

This innovative new way to use your phone without touching your device allows you to interact without your hands, which is great if your hands are messy!

Pixel-perfect photos, every time

The Google Pixel range is renowned for incredible cameras, and the Pixel 4 range continues to improve on its performance in any lighting condition.

Both devices boast a 12.2-megapixel 77-degree wide lens and a 16-megapixel 52-degree dual camera on the back, as well as an 8-megapixel wide selfie camera on the front.

The cameras on the Pixel 4 and Pixel 4 XL allow you to capture rich detail and colour and even the night sky in all its splendour with improved Night Sight[2].

That additional lens also makes Portrait Mode even better on the new Pixel 4 range, and Super Res Zoom allows you to snap all the details, even at a distance.

Google smarts also works to make the camera experience even richer, with Frequent Faces learning the people you photograph most and capturing photos of them when they look their best[3].

And the rest

Google has brought together all of its best features into the one device with the new Pixel 4 range, including the helpful Google Assistant[4]. It’s the easiest way to get things done on your device: simply squeeze the phone to get started or say “Hey Google”.

The Pixel 4 range also allows you to navigate smarter than ever with augmented reality Google Maps that places arrows and directions right on your world[5], so there’s never any second guessing or missing a turn.


The Google Pixel 4 and Pixel 4 XL will both be released in Australia on 24 October 2019.

Customers who purchase through Telstra will also receive a bonus Google Nest Hub. Using the bonus Google Nest Hub, customers will also be able to take advantage of another Telstra exclusive – Voice-activated Calling – allowing you to make voice calls via the Hub and/or other Google Nest devices.[6] Bonus offer ends 13 January 2020. 

Both devices are available on Telstra’s new post-paid mobile plans that offer consumer and small business customers greater flexibility with month-to-month plans, the freedom to change your plan once a month, no excess data charges in Australia, and the ability to personalise your plan through add-ons, including the option to pay off your device over 24 or 36 months.

The Google Pixel 4 (64GB) will be available from $1,049, which works out to $43.70 a month when you add to any month-to-month mobile plan and stay connected for 24 months or $29.13 a month when you add to any month-to-month mobile plan and stay connected for 36 months.

The Google Pixel 4 XL (64GB) will be available from an RRP of $1,279, which will be $53.29 a month when you add to any month-to-month mobile plan and stay connected for 24 months or $35.52 a month when you add to any month-to-month mobile plan and stay connected for 36 months.

For a full list of plans please visit our Google Pixel 4 store page.

[1] Not functional in Japan. Motion Sense functional in the US, Canada, Singapore, Australia, Taiwan and most European countries. Not all phone features are controlled by Motion Sense. For more information see

[2] See to learn more about Astrophotography on Pixel 4

[3] Frequent Faces does not access your contacts and does not associate names — data is only saved on the device and can only be accessed in the camera app.

[4] Requires an Internet connection.

[5] Requires up-to-date Google Street View imagery, a working data connection and bright outdoor light. Maps and navigation may not be available in all areas.

[6] Requires a Telstra mobile service with credit on a smartphone, a powered Google Home/Nest speaker or display* connected to an active Wi-Fi network and activated through iOS/Android Google Home app. Data charges may apply. Call charges will be in accordance with your Telstra mobile plan. To call E000, say “Hey Google, call Triple Zero. *Currently not available on Google Nest Hub Max – coming soon.

Who is the most streamed team of the 2019 NRL season?


Posted on October 3, 2019

4 min read

2019 was another strong year for mobile sports streaming with the Telstra Live Pass and NRL Official App, but from the 16 teams out on the field each weekend, which drew the most attention? These are your most streamed teams.

We are committed to providing technology that brings fans closer to the sport they love, and this year we saw the Telstra Live Pass go beyond 3 million subscribers for the first time, with current numbers sitting at 3.2 million. That’s up 29 per cent on the same period last year and we couldn’t be happier.

We’ve partnered with the NRL for almost 20 years now, and we’re proud to use our network and technology to make the way people consume sport in Australia better than ever.

In total, 302 million minutes of NRL were streamed in 2019 to the end of the regular season, as part of the almost 800 million minutes total across all the sports we partner with that have been streamed live so far in 2019.

Each year we celebrate these milestones by awarding the club whose matches were streamed the most with our ‘most streamed team’ award, which is presented at the Dally M Awards night.

So which team won?

2018 NRL Round 10 – Manly-Warringah Sea Eagles v Brisbane Broncos, Suncorp Stadium, 2018-05-12. Digital image by Scott Davis © NRL Photos

In 2017, the Manly Warringah Sea Eagles took home the gong. In 2018, it was Newcastle. This year, it’s the Canberra Raiders – well deserved given their stellar season so far and their first Grand Final appearance since 1994.

The Raiders topped the charts with fans streaming over 43.5 million minutes in the NRL Live Official App and Telstra Live Pass, just edging out last year’s most streamed team – the Newcastle Knights – who came in just shy of 43 million minutes streamed.

Coming in third place was the New Zealand Warriors with 42.95 million minutes streamed, followed closely by the Manly-Warringah Sea Eagles’ 41.7 million minutes. The tight competition between teams on Live Pass, as well as on the field, shows us that streaming sport is equally loved Australia-wide.

2019 NRL Round 02 – Canberra Raiders v Melbourne Storm, GIO Stadium, 2019-03-22. Digital image by Gregg Porteous © NRL Photos

The most streamed single match in 2019 was the nail-biting 11-10 game between Manly and Melbourne in round 19. Unsurprisingly, the highest number of active devices came from NSW during that game, with 46 per cent of the streams overall.

The growth in subscribers and minutes streamed shows there is strong demand from fans to be able to watch sport on the go, when they aren’t able to get to the game or watch it on TV.

We’ve found that the most popular matches are the ones that are decided in the final minutes, as fans keep a close eye on the score through the app’s match centre, and if its close will start to stream the crucial final minutes.

Congratulations to the Raiders and their fans this season!

Telstra Tracker top performers revealed

Another key partnership with the NRL is the Telstra Tracker, giving fans an array of insights that reveal the NRL’s distance kings and speedsters and top distance teams.

The ability to give fans an insight into the incredible work-rate of a modern NRL footballer really puts in perspective what it takes to compete at the highest level, and what amazing athletes they are.

2019 NRL Round 20 – Canterbury-Bankstown Bulldogs v Penrith Panthers, Bankwest Stadium, 2019-08-03. Digital image by Nathan Hopkins © NRL Photos

Melbourne Storm flyer Josh Addo-Carr recorded the highest speed by any player since tracking began – 38.5 km/h vs. the Cowboys in Round 5, while Manly’s Tom Trbojevic covered the most distance in any single match this year – 9.8 km vs. the Storm in Round 19. Penrith playmaker Nathan Cleary covered the most distance on average throughout the year – 8.7km (league average is 5.8 km per match).

Normal walking speed is just 5km/h on average, and a decent running speed for a normal person is around 24km/h.

Alexa has the AFL Skills to thrill for Grand Final week

Tech and Innovation Entertainment

Posted on September 26, 2019

2 min read

It’s the biggest match of the year, and we’ve been working hard behind the scenes to make the AFL finals experience better than ever for our sport-loving customers, and now we’ve got something we think you’ll really like: we’ve worked with Amazon and the AFL so you can listen to the game live using only your voice.

Together with the AFL and Amazon we’ve developed the new AFL Alexa Skill. During the regular season you can now ask Alexa to find out when your favourite team is playing next and to listen to the game live on your Alexa-enabled device.

You can also play the latest Footy Feed, with video if you’re an Echo Show or Echo spot user. And Alexa now also knows loads of footy facts to help resolve those Grand Final week barbeque, like who won the 1983 Grand Final or how many goals your favourite player has kicked during the very match you’re watching.  

Simply say, ‘Alexa, ask AFL to listen live’, or ‘Alexa, launch AFL’.

The AFL Alexa skill is also joined by our AFL on Google Home experience, with features like live stats, results, a Footy Quiz that will put your knowledge to the test, and heaps more. We’re always working on expanding the range of questions you can ask your voice assistant, no matter which platform you prefer.

And if you’re a Telstra customer, you can watch your favourite matches live, fast and data-free from your smartphone thanks to Live Pass. The Telstra Live Pass subscription unlocks almost $329 in value for eligible customers. Non-Telstra customers though can still get in on the action too, with a number of subscriptions ranging from weekly, monthly, or annual passes starting at just $4.99.

We’re always working on new ways to delight our sports fans, and this one comes just in time for finals!

Get more out of your devices with eSIM from Telstra

Tech and Innovation Devices

Posted on September 20, 2019

3 min read

As smartphones continue to evolve in amazing new ways, we’re evolving with them for faster and more convenient connectivity in more places. We now support eSIM technology to help you get more out of your smart devices. Here’s how to take advantage of it right now.

What is eSIM?

It used to be that if you wanted two phone numbers, you’d have to carry around two devices or SIM cards. For example, if you have a phone or SIM card for work purposes, and one for personal. Not so with eSIM.

eSIM – or “Embedded SIM” to use its full moniker – sees a rewritable SIM card built into your device. That means you can effectively have two services at once in a single device without needing to change your SIM card.

You could connect two numbers to the one device at once and effectively manage personal and business use with a single smartphone. You can even use one service as a specific data SIM, with the other solely used for calls.

Most eSIM enabled devices also still have a traditional Physical SIM slot. This allows you freedom and flexibility as a customer, and setting it up is simple.

Brother and sister watching a show on a tablet

How do I use it?

Right now, eSIM is supported by Telstra via compatible devices from some of the world’s leading smartphone, tablet and wearable accessory manufacturers. Android smartphones are currently not supported. As more eSIM-compatible devices become available, we’ll bring them to you on Australia’s best network for quick and easy connectivity in more places than ever.

You can take up a new or existing post-paid mobile plan with an eSIM-compatible device at Telstra Stores, call centres, authorised resellers and via our Online Store. Once you receive your eSIM Card, follow these simple steps to get started:

  1. Turn your compatible device on and make sure you’re connected to Wi-Fi
  2. Make sure you have the latest software

Use the camera on your device to scan the QR code in your eSIM Card. Then, follow the prompts on your screen. Or, you can do this manually in your iOS device settings:

  • Go to Settings, tap Mobile and then Add Mobile Plan
  • Scan the QR code in your eSIM Card and follow the prompts on your screen

Once you’ve set up your device, you’re ready to activate your Telstra service. If your service is already active, you can start using your new eSIM.

eSIM is truly changing the way we connect and do business around the world. It’s a new technology that allows you to get more out of your phone than ever before on our network and we’re excited to support it for our customers.

Got a question about eSIM? Visit eSIM Help and Support.

Turn your mobile plan up to 11 – it’s new phone season


Posted on September 20, 2019

5 min read

This year we’ve made good on a promise to simplify our plans for our customers, simplifying them down from 1800 to just 20. Our plans are now as modern as the phones you can buy today at Telstra Stores or on our website. Here are 11 ways to get the most out of your new plans with Telstra.

No lock-in plans

We never want you to feel trapped in your plan. Sometimes your plans will change, and your Telstra service should be able to change with you. That means you have the flexibility to switch up your data allowance when you need to.

You might need more data around the school holidays, or you might want to turn your plan all the way down if you’re leaving the country for a month. Small business users can also take advantage of the flexibility, with the option of scaling their service as their business requires.


Our new plan freedom also means being able to add and remove options for your plan whenever you like. You can personalise your plan with a great range of add-ons like entertainment, accessories, and service extras. Add a Kayo subscription for your favourite code’s season for example, and then drop it when the season ends. Easy!

Telstra Plus

Telstra Plus is our reinvention of loyalty. Customers that enrolled in our rewards program are already using their points towards the latest technology, while reaping other benefits like cheap movie tickets and early-access to some of the greatest entertainment experiences on offer.

No excess data charges

Our no excess data plans mean you get a set amount of data per month to use in Australia, but you don’t get penalised for going over. Instead, you’re slowed down to 1.5Mbps if you exceed your allocated monthly data allowance. That’s real peace of mind!

Hassle-free payment options

It’s your device, and you should be able to pay for it your way. No leases, no interest, no hassles. Just pick your device and pay for it over a set period of time: 24 or 36 months. Once the device has been repaid, it is yours. No need to return it as part of the plan.

Leading network

We’re super proud to run Australia’s largest and best mobile network. Built on a series of cutting-edge technologies, we’re the largest carrier of speed and capacity in the nation.

Our 4GX network offers more for everyone. Our rural users can take advantage of the network thanks to far-reaching 700MHz spectrum that connects more places than ever, and our metro users can count on 4GX for fast and strong in-building coverage and speed when compared to regular 4G networks.

And with the advent of a super-fast and incredibly capable 5G network, you can be sure we’re future-proof for all the amazing phones to come.

24/7 service

Commuters on mobile phone

The Telstra 24×7 App for iOS and Android lets you be the boss of your own account, allowing you to manage your account and services from your smartphone or tablet. The app has always been popular with our customers, and now, we have been working hard to make it even more user-friendly and easy to navigate.

With the app, you can:

  • Navigate around your account
  • Find your bill and see the most important details at a glance
  • Contact Telstra with an easier to find ‘Support’ tab
  • Know when a new bill is available with new red notification badges


We also support the latest connectivity technology with the addition of eSIM support to our network for compatible devices. eSIM – or “Embedded SIM” to use its full moniker – sees a rewritable SIM card built into your device alongside a traditional physical SIM slot. That means you can effectively have two services at once, doubling what you can do with your device.

You could connect two numbers to the one device at once and manage personal and business use with a single smartphone; you could use an eSIM instead of buying a new physical SIM card when you travel, and you can even use one service as a specific data SIM, with the other solely used for calls.

Telstra Air

Telstra Air customers can connect to Australia’s largest Wi-Fi network to access unlimited data using your smartphone, mobile device or laptop. 

When you’re out and about, Telstra Air automatically connects you to the nearest hotspot in range via the Telstra Air App.

You can use Telstra Air at over 1 million hotspots across Australia at public payphones, local council areas, residential areas and business centres.

Telstra Air customers can access over 19 million hotspots across the world through our partnership with Fon.

Telstra Live Pass

Love sport? So do we! That’s why we include Live Pass in all of our post-paid plans for free (normally a $329.99 value). Our customers are able to consume NRL, AFL, Netball Australia and FFA games direct to their phones and tablets. We’re on track to bring nearly 850 games to our mobile customers in 2019, all streamed live, fast and completely data-free. 

And it’s flexible. Pick it up one season, drop it the next.

Competitive pricing

Telstra’s new and simplified plan offering for consumers and small businesses combine great pricing with incredible coverage, service and flexibility. Check out our plans below.

Here’s to turning it up to 11 this new phone season!