Digital inclusion is based on the premise that everyone should be able to make full use of digital technologies – to manage their health and wellbeing, access education and public services, organise their finances, and connect with family, friends and the world beyond. Yet in 2017, some three million Australians are still not online – and with the increasing number of services going digital, the depth of this exclusion continues to grow.

We meet regularly with key consumer organisations in Australia to ensure our digital inclusion programs meet community needs. This includes regular meetings with the Australian Communications Consumer Action Network (ACCAN), quarterly meetings with the Low Income Measures Assessment Committee (LIMAC) and a bi-annual CEO Consumer Roundtable, providing a regular forum for peak consumer organisations to meet with our CEO and senior leaders.

Progress in FY17

  • We partnered with RMIT University, the Centre for Social Impact at Swinburne University, and Roy Morgan Research to produce the Australian Digital Inclusion Index 2016 and 2017.
  • Our Access for Everyone low income package provided benefits totaling $87 million.
  • We provided home phone line rental relief for about 46,000 households.
  • We are providing unmetered access to the Ask Izzy website for anyone with a mobile on the Telstra mobile network.
  • We are proud to have developed our first Accessibility and Inclusion Plan. The plan shifts our focus from disability to accessibility and aims to strengthen our commitment to removing the barriers to access.
  • Our Tech Savvy Seniors programs provided face to face digital literacy training for more than 35,000 older Australians in local libraries and community colleges.
  • Telstra Digital Ambassadors program provided coaching sessions for 895 older Australians.
  • We piloted and evaluated inDigiMOB, a community digital capability program, in Arlparra and four Alice Springs town camps in the Northern Territory.