Each year we conduct a materiality assessment to ensure we are responding to the environmental, social and governance (ESG) issues, risks and opportunities of greatest significance to our stakeholders, society and the long-term sustainability of our business.
We undertake our assessment in accordance with the Global Reporting Initiative Standards (GRI Standards). Each year we consider materiality in the context of emerging global trends, key stakeholder interests, sustainability best practice, and our overall corporate context. Our findings inform our sustainability agenda and programs, internal risk assessments, stakeholder engagement and reporting.
We identify topics by reviewing a broad range of primary and secondary sources, including direct stakeholder engagement and feedback. This year our direct engagement included reaching out to over 130 of our key community stakeholders, as well as over 100 ESG and institutional investment analysts, to get their view of our most material sustainability topics.
The overall results of this year’s assessment remain largely consistent with previous years, particularly with regard to our most material issues. All high and medium priority topics identified through this year’s assessment are listed in the matrix above. Detailed information on these topics, as well as how we are managing them, can be found throughout our Bigger Picture 2020 Sustainability Report. Where applicable, more information may also be found within our 2020 Annual Report.
For definitions of our material topics, please see our Report Glossary. For more information on how we have measured Telstra’s impact in relation to each of these topics in FY20, please visit the Our value chain page of this website.