Many small businesses across Australia are feeling the impacts of COVID-19. Australian small businesses are agile, we’ve always admired that about them, and we’ll see many of them adapt. But it’s important that the rest of Australia also gets behind them to support them through this challenging time. We’re showing our support by helping them adjust in a number of ways.

Navigating financial difficulty

We don’t want you to worry about late payment fees or getting disconnected while you figure out how your business will work and operate over the coming months. That’s why we announced we’re pausing all late payment fees and disconnections for non-payment, for consumer and small business customers until at least the end of April 2020 (at which point we will review further).

We’re also providing unlimited data allowances on fixed broadband and extra mobile data free of charge for our consumer and small business customers.

If you’re a small business and a supplier of ours, we will also make sure we pay your invoices as quickly as we can. We recently announced we’re moving to 20-day payment terms by 30 June for all our suppliers who are small businesses, charities, indigenous organisations and disability enterprises.

Adapt and keep going

Doing business doesn’t look the same for many of us right now, so our aim is to help small businesses through this difficult period by assisting if you need to ramp up your digital presence.

We’re offering small businesses access to our new Digital Marketing Services website plans at half the regular cost, for three months. We’ll help you create or update your website and if needed, open an online store. We’ll be on hand to assist you in creating business listings for Google My Business, Apple Maps and Facebook Business. For our existing customers, we will automatically apply 50 per cent off your Telstra Digital Marketing or Telstra Online Essentials website subscription charge for the next three months.

We’re also offering a free Telstra Virtual Meeting Room (VMR) service to Aussie businesses until 30 June. This collaboration tool will help keep you connected with your teams through video and audio conferencing.

If you’re missing any equipment to work from home, Telstra’s Mobile Worksuite gives you the data, software, devices and support you need to get you and your team working remotely smoothly. We’ve introduced significant discounts to customers who take up these services from today onwards to help you make this transition as painlessly as possible. We’ve also heavily discounted all mobile broadband plans to make mobile data access easier.

We continue to monitor the situation closely while working closely with regulators and the government. Our absolute focus remains on team wellbeing, supporting our customers and playing our part in the national response.