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Stop sell of Telstra-branded ZTE mobile devices

Devices

Posted on May 10, 2018

2 min read

Today we are ceasing sales of Telstra-branded ZTE mobiles and mobile broadband devices through our stores and partners.

This follows the announcement last month of a denial order that prohibits U.S. companies from selling device components and software to ZTE and which now prevents ZTE from manufacturing devices for our range.

This was a difficult but necessary step given ZTE’s decision to cease major operating activities and we apologise that this will result in a temporary reduction in device options for customers.

We are working with our device partners to source alternative models as quickly as possible to help meet the needs of customers. We want to make sure any device we offer customers is available through all of our stores.

We are hopeful that ZTE will be able to reach a resolution to this matter soon so that we can recommence selling Telstra-branded ZTE devices.

We want to make sure our customers who already own Telstra-branded ZTE devices are looked after.

We will be contacting these customers directly to let them know that there is no immediate impact to their phone or mobile broadband device arising from the issues with ZTE, and that they can continue to use it as usual. We will also assure them that should this change we will contact them to step them through their options.

We have also set out FAQs to address customer questions on CrowdSupport.

Telstra-branded ZTE devices no longer available from today:

Phones
Telstra Flip 2
Telstra Tough 4
Telstra Tough 5
Telstra Tough Max 2
Telstra 4GX Enhanced
Telstra 4GX Premium
Telstra Flip 2
Telstra Lite
Telstra Lite Smart
Telstra 4GX Smart
Telstra Smart Plus
Telstra 4GX Plus
Telstra 4GX HD
Telstra Easycall 4
Telstra Slim Plus
Telstra Buzz 4GX
Telstra T96
Telstra Tempo
Telstra Cruise

Mobile broadband devices
Telstra 4GX Wi-Fi
Telstra 4GX Wi-Fi Plus
Telstra Pre-Paid 4GX Wi-Fi