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Silent line privacy fees removed

Tech and Innovation

Posted on February 20, 2018

2 min read

Technology is fundamentally changing the way we communicate at home, in the office and socially.

Update, Tuesday 20 February 2018:

We’ve now made the changes to our Silent Line product for home phone services.

  • Customers will no longer be charged a monthly fee to keep their details out of the White Pages and online directories.
  • All Telstra customers can now manage their Directory Listing and Caller ID (whether their number is displayed to other callers) preferences through the Telstra 24×7 app or My Account.
  • We’re also contacting existing Silent Line customers to reassure them their details remain private and what to expect on their bill.

At Telstra we’re investing in new technology and digitising our processes to transform not just the way we do business with our customers, but also our products and services.

Our original article follows:

With new technologies we’ll be looking to make changes to some of our traditional products, and the first of these is the Silent Line service.

Protecting our customers’ privacy is paramount to Telstra and providing tools to protect telephone numbers and addresses is part of what we do to help. We understand privacy is important to all our customers, and that some Australians choose a Silent Line for a multitude of reasons including for personal safety.

Currently, customers who want to keep their details out of the White Pages and online directories can request a Silent Line and pay a monthly fee of $2.93.

We are about to change that, and we will be removing the monthly charge to make privacy with Telstra more accessible to our customers.

We are also pleased to announce that we are making it easier for our customers to manage whether their number is visible to people they call and be able to control this – and their current White Pages listing – online, through the Telstra 24/7 app or My Account.

These changes will apply from 18 February 2018.

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