At Telstra, we are committed to acting responsibly and being transparent and accountable, wherever we operate. As the world in which we operate evolves, our stakeholders expect more of us as a large, iconic Australian business. Amidst this constant change, our purpose and values anchor us and guide our actions.
While technological innovation and digital disruption have opened up new opportunities, they have also highlighted our need to engage with ethical concerns such as how customer information is generated, stored, used and shared via our products, services and systems.
We recognise that the long-term success of our company depends on how we respond to changing expectations; not just within our own operations but into our supply chain and relationships with our business partners.
Our people are essential to our success. We are focused on ensuring we have the right culture to deliver on our objectives in line with our values, and the right capabilities to meet the constantly-evolving needs of our customers today and into the future.
Our culture is critical to building a connected future so everyone can thrive and is underpinned by a strong commitment to our values. For our customers to thrive, we need to enable our people to thrive.
For a detailed overview of our approach and performance in relation to this pillar of our strategy and related material topics, please see the Responsible business chapter of our Bigger Picture 2019 Sustainability Report.