Putting a cap on surprise voice bills
Posted on January 22, 2014
2 min read
Despite the rise of the mobile internet, Aussies still love to make mobile voice calls. In fact, the amount of time our customers spend chatting to one another on their mobiles continues to grow.
We know offering Australia’s largest and most reliable mobile national network with fewer dropped calls and dead spots is central to letting you get the most out of your mobile plan.
But we also believe you deserve to enjoy the benefits of being connected in more places without the risk of running up unexpectedly large voice charges.
That’s why we’ve introduced a cap on excess voice charges for calls to standard Australian numbers for new and existing customers taking up a new Every Day Connect plan. This safety net caps mobile excess voice charges for call types included in our plans to $130 including the monthly plan fee in a single billing month.
So, for example, customers on our $60 Every Day Connect plan receive a $600-a-month allowance to put towards eligible voice calls. In the event they exceed this allowance their voice call charges for included call types will be capped at $130. The $130 cap includes the $60 minimum monthly plan charge – meaning the most customers will pay for excess calls to standard Australian numbers is $70.
The safety net was introduced recently and is designed to protect customers from unexpected charges because you told us cost certainty is really important. It builds on actions we’ve taken recently to help customers including the 80% reduction to our international roaming pay-as-you-go data rates and the introduction of SMS alerts for roaming data usage and the reduction in our excess data charges on our in-market consumer mobile plans.
We know our work’s not done and we’re constantly looking for new ways we can better care for our customers. We hope these changes mean you can enjoy the freedom of making the most of our network – the nation’s largest with four times the 4G coverage area of any competitor – without fear of a hit to the hip pocket.
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