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New alerts to address data bill shock from international roaming

Telstra News

Posted on May 1, 2013

3 min read

With the European summer quickly approaching, thousands of Australians are preparing for their annual exodus from our wintery shores.

As a regular traveller, I know first-hand how handy it can be to have your smartphone on you while overseas, to do things like access emails, get live maps and stay connected to your favourite social networks.

Talking to friends and family, it’s also clear that while most people will have booked in vaccinations, organised their passport and bought travel insurance before departing, many don’t think to check in with their mobile provider about international roaming.

To help customers manage their data costs, we will now automatically send data usage alerts via SMS every time they roam overseas*.

These will be sent each time 20MB of data is used overseas and is designed to keep our customers informed of how much data they are using whilst travelling.

With so many of our customers now taking their mobile devices overseas with them, we’ve also recently increased the value included in our International Casual Traveller Data Packs.

Not only have we doubled the included data in these Packs but we’ve also doubled, to a total of 50, the eligible countries in which customers can use them, by adding popular international destinations including India, Ireland and Vietnam.

More info on our alerts and Packs can be found at Telstra.com.

Time for a holiday perhaps?

Telstra tips for travelling overseas with your mobile device include:

  1. Make sure International Roaming is activated. If you’ve never used International Roaming on your Post-Paid mobile or mobile broadband, then you’ll need to have it activated, which can take up to three days.
  2. Manage automatic notifications and software updates. If data roaming is switched on while you’re roaming overseas you can manage your costs by switching automatic notifications and automatic software updates ON and OFF as required.
  3. Download maps before you go or when using a free Wi-Fi hotspot. Do your research before you leave home by saving maps and directions to your device, or download them when you’re accessing the internet using a free Wi-Fi connection.
  4. Check current rates. It’s important to check the current rates that apply to voice or video calls, SMS, MMS and MessageBank retrieval in the countries you’ll be visiting. Remember that any allowances you get as part of your mobile plan can only be used in Australia.
  5. Advise family and friends of the best way to contact you. Remember that charges apply to both calls made and received overseas. SMS is a great way to keep in touch with family and friends while overseas. It will only cost you 75 cents to send an SMS from any country.
*These will be sent each time you use 20MB of data used overseas except when you are roaming and using data in Hong Kong.

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