You may have heard nbn co announced it will temporarily stop selling services over its Hybrid Fibre Coaxial (HFC) network. This pause comes into effect on 11 December and is expected to last between six to nine months.

We believe nbn co’s decision to stop connecting customers in HFC areas has been driven by issues around customer experience. We understand nbn co’s core priority is to protect the customer experience and we are committed to working with them on this.

What next?

We know our customers in HFC areas will be keen to understand how this impacts them. Please see the link below to our Crowd Support Page with FAQ for customers:

Crowd Support

If you have any other questions, please call us on 1800 531 939 Monday to Friday 8am to 5pm AEDT.

What is HFC nbn?

An HFC nbn connection is when the existing ‘pay TV’ or cable network is used to make the final part of the nbn network connection, the HFC line will run from the nearest available fibre node, to a customer’s premises.

How do I know if I am a HFC customer?

You can check your nbn technology type via the Telstra 24×7 App and My Account.