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My visit to Warrnambool today

Telstra News

Posted on December 4, 2012

2 min read

I went down to Warrnambool today to spend time with the incredible Telstra team who have been working around the clock to restore the exchange, as well as meet with community leaders to talk through our progress.

I have been monitoring progress daily and receiving regular updates from the team on the ground, however I believed it was important for me to visit today to meet with the community, as well as support the team.

We know people have been doing it tough and this outage has had a significant impact on the local community. We now have over 120 people on site, who are working 24 hours a day, 7 days per week to restore over 100,000 services across the area, and hopefully we will have it all finalised by Friday. In fact, it would normally take two years to build an exchange and our incredible team are aiming to have completely restored the exchange in two weeks.

Our team in Warrnambool have been working hard on the restoration of the Exchange building and working with all of our customers to get them back on line as soon as possible. Importantly, we now have a streamlined process available for business customers to access compensation for their losses from having been off the air. We are also crediting fixed phone and ADSL broadband customers with one month’s line rental, as well as ensuring any customer who has used their mobile service as their primary phone or data service will not incur additional charges.

We now have an internal review underway to look at learnings and of course we will also work closely with the Departmental Inquiry.

I am very sorry this has occurred and I would like to thank our customers for their patience as the restoration process continues. We are all focussed on getting things back to normal as soon as possible for the community of the South West coast.

It has been an enormous effort and a challenge we have not faced before. I am extremely proud of how our team have worked together as one team to restore services to our customers.