Our subsea cables are unsung connectivity heroes. Every day, terabytes of data are passed through these routes as they sit under the surface of some of the busiest and most turbulent seas in the world. Their importance can’t be overstated, which is why we’re making sure that from today they’re always on.
Together with Ericsson and Ciena, we’re turning on what’s called continuous connection for our subsea cabling. Using Ciena’s GeoMesh Extreme solution, we’re able to build an ‘always on’ service that reconnects interrupted subsea cable traffic in minutes, not hours. This means automatic reconnection and greater resiliency on our routes from Singapore to Hong Kong, Hong Kong to Japan and Japan to Singapore.
We work with commercial transport vessels to ensure they know the location of our cables via the Automatic Identification System (AIS) while also meeting local fishing vessel crews and unions to let them know where our cables are. These fishing vessels are also given ways to contact us just in case they catch a cable instead of a fish.
Because of the care we’ve taken educating and protecting our infrastructure, we’ve achieved a 30 per cent reduction in impacts to our network service year-on-year. And with our always-on service now going live, we’re further improving uptime and resiliency.
Now if a route is damaged or interrupted, our always on technology will be able to switch traffic to another cable within minutes. Previously this process would have taken hours of work. This now means that our carrier customers (such as financial services organisations and cloud service providers) can improve their service level agreements (SLAs) to provide better uptime to their customers.
We’ve already been helping cloud service providers do business faster and with greater reliability on our Asia Pacific routes during testing, and with the official launch, we’re excited to bring these improvements to all our customers.